When I tell you don't walk, run in the direction of this outstanding human being, I mean it. This…read moreman not only resurrected an antique technology in my closet, he literally went to the hardware store to buy a ladder when I didn't have one. TWICE. And when I needed a touch up, he drove a significant number of miles to fix the system for free. I'm a statistician and even I can't fathom how rare it is. Seriously, book NOW.

From the owner: We take great pride in our experience, expertise, quality, and customer service that we provide to…read moremeet the consumer's needs. It is our mission to provide excellent workmanship and complete customer satisfaction, from the start to the completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner.

Jeff and his wife are personable, prompt and affordable. I needed some hdmi cables rerun and they…read morecame and consulted and showed up at the arrival time they gave me the next day. They are clean around their work area. They are highly recommended.

From the owner: K & S Audio Video Solutions serves the Central Virginia area. We combine lifestyle with technology…read moreto make your life easier, more enjoyable, and less cluttered. Providing design, programming and installation of Audio, Video, Networks, Central Vacs, Structured Wiring, Universal Remote Controls, Flat Panel TVs, Home Theater, Surround Sound, etc.

Ed does an outstanding job. Clearly a seasoned professional. He's my go to guy for TV mounting!read more

Incredibly reliable and responsive to phone calls and questions. This husband and wife team are…read morecompetent with years of experience and offer the best service in the area. We would use them again in a heartbeat.

Not what they used to be... I really enjoyed purchasing my sound system for my last vehicle through…read morecrutchfield.com. Now it's terrible. They used to guarantee the lowest prices. Found out I paid about 33% more for the speakers than SonicElectonix had them listed for. When I spoke to them about a price match I was told the do price match... but with a big caveat, the only price match if the manufacturer lowered the advertised price. This isn't really a price match. In order to stay in good graces as a dealer they can't sell for more than MAP or manufacturers advertised price. So first downside: no longer the best prices and they are unwilling to match or compete with better pricing. Second issue, I was told my package would arrive by a certain date so I can schedule my install. It was delayed. Asked for some help since I lost the shop deposit and my install spot... Nothing. Second downside to Crutchfield: no customer service Third issue: the forgot the speaker harnesses to use my factory wiring. Cool. One benefit Crutchfield always touts is they hook you up with everything you need... unless you want to plug in your speakers without splicing into overpriced factory wiring harnesses. And here is the final straw: I was delivered used, damaged products and an incomplete order. The amplifier was clearly used, not like open box, but used. The outer box says BEST BUY EXCLUSIVE on it. I checked the date and it's from late 2020 so about 5 years old. The speaker terminals were already stripped out and had burn mounts on the power terminal. This was clearly a used unit that somebody pulled out of their car. The amp smells like cigarettes and is missing the cover. Well... now I'm waiting for the rest of the parts and an amplifier that didn't spend the last half decade under the seat of somebody's Marlboro Mobile. I already had to push out the install date twice and lose two deposits to hold the spot. So they don't even sell quality equipment anymore. Lastly, they sent the wrong speakers. I ordered 6.5" and the sent the 5.25" version. That's an honest mistake but on top of everything they're making me wait while they investigate. So the only usable thing I received are the adapters for the speaker opening. Now I am stuck with gear I can't install or use while they investigate. I was told they should be done in the next couple days and the we can go from there?!?! We can go from there?!?! They sent the wrong stuff and I'm stuck with it until they decide I can send it back or they'll refund it. It's clear that the customer is the LAST on the priority list for these people. Hopefully they get back to me in the next few days so I don't have to start a charge back process. I highly suggest going with another company that values their customers and aren't just skating by because they've been in the industry for so long.

I came to Crutchfield out of desperation, but I should have gone there first. I pulled my brother's…read moreold Atari 2600 out of the attic and exhausted every option trying to get it connected. Nothing seemed to work. Well, I brought the box with the console, games, cables, etc down to Crutchfield and their eyes lit up. The staff not only heard me out as I tried to explain how I was struggling to get this 70's dinosaur hooked up to our modern television, they did research on the spot to see if we could figure it out together. One of the techs was literally on his way off-shift for the day, but he stuck around to help me out. When they couldn't find a suitable adapter in stock, the guy crimped a custom RF to coaxial cable right in front of me. On the spot. He fabricated the connection we needed from scratch, like he was pulling it out of thin air. This man is a wizard I will absolutely be back here for any audio/visual needs I have going forward.

So, this company is supposed to be in Lynchburg, and on here it says it services Lynchburg. I am a…read moredisabled military widow who only wanted her t.v. hung in bedroom and connected to modem. I got all the supplies they said I needed. I was to wait from 9am-6pm for crew. I decided to call around 11 to see if they knew ballpark time they'd be here. They cancelled my order bc they dont service Lynchburg. What??? They didnt call me. Sent an email (which I never got). Got a few confirmation emails. They should have called me. I wanted to speak with a supervisor when I learned they werent coming. They would not let me. Unbelievably poor service.

I would never recommend this company to anyone. I am happy for the people that had great…read moreexperiences. I wanted to install a video door bell. I made the appointment time was set up and I thought I was ready to go. Then I got about 3 or 4 email telling me that there was some issues to send me my email address so I did and they told me that there was a problem with the timing so they sent me this long list of available dates and one of the dates that was on there was a date that they had already given me. So then we set up another date and on Wednesday I got the email telling me that a tech was going to be coming out. So they sent a tech out he got here on time. But the thing is he did not know how to do the job. When I went to check on him he had most of the doorbell up and he said he was almost finish but when I looked down in the box I realized that there were a lot of parts to the doorbell steel in the box. So I Asked him, why haven't you use the rest of the items in the box. Then he tells me I've never did this doorbell before. So I asked him did he want to look at the YouTube video on how to install this particular doorbell, so he looked at the YouTube video and he still couldn't get it so eventually I just told him to put my old doorbell back on and put everything back in the box. So I called the company hello tech and told them what it happened and he was so apologetic. And he told me that he was going to send someone else out which was supposed to be the following Saturday and get it installed in the guy would be a professional . So the guy was supposed to been coming out at 9 o'clock on Saturday morning. I never got a notice and the guy never showed up. They messed up my whole Wednesday and then turned around and no-show on Saturday. So as for my experience, I would never ever recommend them to do anything . They say same day service, and I understand that everybody is running short. But I even told I would wait until after Christmas. But he insisted on sending someone out on Saturday.