We had been having issues with being able to fill up our jetted tub without running out of hot water and also taking more than 2 showers back-to-back. I was also having to drain the tank about once a year and replace the bottom element as our house did not have a softener when we moved in, so it had a lot of calcium carbonate in the bottom. I called Bob Garret Services for an estimate about a new hot water heater with a mixing valve. Never knew that a mixing valve can increase your hot water volume by over 50%. Lawrence Hancock came over, checked everything out, and gave me a quote. He was very detailed in explaining things and low-pressure (no pun intended), and obviously very intelligent. Even though the cost was a bit surprising, I decided to go for it as this was the best water heater on the market. Lawrence came over the next day with new water heater, mixing valve, and thermal expansion tank (needed for to prevent pressure buildup in closed plumbing system and protect the well pump). He got everything installed, not to mention re-plumbing a few questionable joints on my water softener, anchoring some existing copper pipes to the block wall, both at no extra charge. Here's the kicker...not only can my wife use her jacuzzi now, but we have increased water pressure AND our 2-year-old water softener is working MUCH better. I'm extremely satisfied with Bob Garrett Service, not to mention with Lawrence especially. Great job guys. One less thing to worry about now. read more

Bob Garrett Services - New water heater (Bradford White) - Generator Installation/Repair Near Me - Salem, Virginia

WOW WOW WOW TEN STARS PLUS!!! How do I begin...?? These people are AMAZING to do business with and with professionalism & welcoming energy plus to get YOU the service as a paying customer you deserve!! AND NO I do NOT work for them, nor am I related to anyone there that I am aware of!! :))) As of yesterday the "cake was baked and decorated beautifully!" "DLER ANWAR, technician extraordinaire" came with a smile ready to let me see & hear the whole house generator operate!! ANDDDDD after my conversation with TAMMIE at their office it tells me they are the guide for the technicians in the field as they ALL WORK AS A GREAT TEAM!!!These folks do a fabulous job for a fair price! WHEN you are ready and need help give them a call....YOU will NOT be disappointed!!! read more

Review and details of an installation of my whole house generator by Bob Garrett Services that took 9 weeks to complete On June 18, 2025, I hired Bob Garrett Services LLC for what I expected to be a straightforward Generac generator installation. Instead, the project spiraled into a deeply frustrating and prolonged nine-week ordeal, plagued by operational failures and a pervasive lack of attention to detail. I'm sharing this factual account to help others make an informed decision about hiring this company for a whole house generator home installation. The very first day set a concerning precedent. The crew accidentally severed a clearly marked fiber optic line. After they left, I discovered the newly poured concrete pad was installed below ground level, creating a flood risk. James Harmeling, the Power Operations Manager, was notified, and an additional cement block was eventually added. I also noticed numerous large oil stains and damaged asphalt on my less than three-year-old driveway. Both James and General Manager Mike Burroughs were notified, and I was informed Bob Garrett Services was now under new management. On July 16, a more serious issue came to light. A Blossman Gas Company technician came to fill the propane tank and perform a mandatory safety inspection. He informed me that the gas lines were not installed to the manufacturer's specifications, which would void the Generac warranty. The technician also couldn't find the required anode bag, a crucial anti-corrosion component. The inspection immediately failed. A supervisor was sent out to dig for the missing anode bag, couldn't find it, and installed a new one. The gas lines were then redone to comply with the warranty specifications. Two days later, on July 18, the Franklin County inspector failed the propane tank inspection a second time because he couldn't "lay eyes on the anode bag" because Garrett Services had prematurely backfilled. Blossman Gas was called out again, and using an air testing method, discovered a leak in the gas line. Management was informed. On July 19, Thomas (supervisor) came to the house to locate the anode bag, couldn't find it, and installed a new one. After pictures were submitted to the inspector, the propane tank inspection finally passed on July 20. On July 22, Blossman Gas performed and passed its final safety inspection. I had hoped this was the end of the issues. Then on July 26, a break in my sewer line occurred. Mike Burroughs was informed, and I learned for the first time that the sewer line had been damaged during the installation. For approximately 3 days, my family was left without the ability to use any water requiring sewer drainage. While hotel accommodations were offered, we were unable to accept. On July 28, Davis Plumbing, a highly reputable local company, was hired to fix the break. Their assessment was deeply unsettling: the sewer line was likely struck by the mini excavator during Bob Garrett Services' installation and then improperly repaired using an electrical conduit. Davis Plumbing noted that the dirt from the leak was contaminated and needed to be removed, with the repaired pipe properly supported and backfilled. Davis Plumbing completed the repair correctly by 5:00 p.m. that day. Fifteen days later, after heavy rainfall, the contaminated dirt began to slide onto the newly repaired pipe. After another call to management, I was informed they were still trying to find a contractor to handle the removal. I suggested WZ Digs, a company with a proven track record, and they were finally contracted. On August 12, WZ Digs performed a superior job of removing the contaminated soil, replacing it, and backfilling the area before planting grass. The final inspection on August 21 offered a perfect microcosm of the entire experience. A crucial loose bolt was discovered. Four bolts are required for proper stabilization, but only three had been installed. It was a final reminder of the consistent lack of attention to detail that defined the entire project. The one bright spot in this final phase was a technician named Collin, who had an impeccable work ethic and was extremely patient and kind. Collin installed the fourth bolt, finally bringing this nine-week-long installation to a close. While Bob Garrett Services LLC eventually corrected all the issues and provided a discount, the peace of mind I sought was never achieved. My anxiety about the quality of this installation remains. I am fortunate the improperly patched sewer line broke during installation, but I'm left with a constant sense of unease, worrying about what costly, hidden problems may still exist. An analogy would be an airbag improperly installed and then repaired by the same company would work when you need it most. I harbor no ill feelings toward the company, but I feel it is necessary to highlight the deeply concerning operational practices I encountered for the sake of consumer awareness. read more

Excellent work by James and Eric. They were professional and the installation looks great! read more

Bob Garrett Services - Generator - Generator Installation/Repair Near Me - Salem, Virginia

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I had them out for an install yesterday (11/13). I'm,admittedly, a very picky person. They exceeded my expectations. They took the time to answer questions and with me looking over their shoulders from time to time. They had to do some digging that wasn't in the plans originally and they didn't hesitate to do it. They were very neat and clean with the job. My house is by no means a mansion or expensive but they treated like it was. Cleaned up the job site and put down grass seed and straw. I can't recommend them enough. read more

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Got several quotes for the install of a whole house generator. Bob Garrett's quoted estimate came in well below the other companies. The estimator was professional and friendly. The installation crew arrived on time and went straight to work. They did an excellent job. Highly recommend this company. read more

Bob Garrett installed our Generac Generator. Now he is doing yearly maintenance on it for us. I have posted negative reviews about the install, only today did I discover that the person who installed the generator was not representative of Mr Garrett's company as a whole. With that said, we have had several power outages since the install and it has been a seamless transition and restored power without any issues. If you have power issues as we do where AEP isn't maintain lines as in our area, I would recommend Bob Garrett services to install. He was even able to get us a 7 year bumper to bumper warranty on the unit. I'm pleased with this company and trust is restored. read more

Bob Garrett and his crew have worked for me and my businesses for better than 15 years. They are always prompt, fair in pricing and offer options for ways to handle any problem. They have done everything from a simple plumbing repair to a complete renovation of a clinical space. Bob recently installed a whole house generator at my home and I could not be more pleased with the work done, the time it took to complete and the general attitude of everyone who was involved. I highly recommend Bob and his staff and I'm very grateful that they are there for me when I need them! read more

Bob Garrett Services - Generator installed by Bob Garrett Services - did not even disturb shrubs - Generator Installation/Repair Near Me - Salem, Virginia

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Excellent customer service and quality work! I own a home in Roanoke and am currently renting it out. I was not able to be present in Roanoke, and Bob Garrett and his staff were fully accommodating. I spoke directly with Mr. Garrett and his assistant, and from our conversation I was fully confident in the service I was about to receive. I needed cabinets cut and an electrical outlet installed for a new stove. He assured me it would not be an issue and even offered to pick up the new stove for me! His estimated quote over the phone was spot-on. Pleasure doing business with them and highly recommended! read more

Call Bob Garrett Services when I desperately needed a plumber. He came to my home within 30 minutes, assessed the situation, made his recommendation and the problem was fixed that evening. He and his employee was polite, they cleaned up their mess, and everything is working great. I'm happy that I called him. Will call again if the need arises. read more

Excellent quality work and service. I've used them many times on various handyman and remodeling services and they have always done an excellent job at an affordable price! read more

Called Bob for a plumbing need, was willing to come that day but scheduled for the next day between 8 and 9. came at 8:10. Fixed the problem in 15 minutes, very conceisentous about cleaning up. Excellent services read more

This company is really one of the best to hire. I would give them a 10 star review if I could. On Friday, May 18, our basement flooded from the many rain storms we had over the last few days. I called every plumber in the area. One could not get out until Monday; others didn't bother to call back. I left a message at Bob Garrett's and was called back within an hour. Bob, himself, showed up at my house 25 minutes later (although they said he would be there in 40). He fixed the sump pump, let my basement drain for 2 hours, returned and made sure everything was ok. When the pilot light on our water heater would not re-light, Bob again came to our house on Saturday. He inspected and found a crack in our water heater, called the warranty group, and then made sure it was covered. That night, my husband got a new water heater (for free) and on Monday, Bob's crew came and installed it. Did I mention I was on crutched the entire time? Every one of them told em what they were going to do, explained the process, and asked if I needed anything. They were honest, trustworthy, and very reasonable. I will use only them in the future. And, he hooked us up with a driveway guy who fixed the driveway so we don't have leaks anymore. BEST COMPANY with the BEST CUSTOMER SERVICE! read more