This is a local family-owned business that has been around for almost 50 years. I called them about…read moremy electric range, which has been cutting out periodically, and they were able to diagnose the cause over the phone, saving me the cost of a house call. They gave me an estimate for repair, which justified buying a new unit. I really appreciated their honesty and helpfulness, especially since they are not in the new appliance sales business. And to top it off, their phone is is always answered -- and by a delightful lady named Bonnie, who's part of the family. This company is a throwback to simpler times, and they're a pleasure to deal with. I almost hope one of my other appliances will break down, so I can have them repair it!

Phil did a super job in getting our KitchenAid mixer back on track. There were some serious repairs…read morethat were needed, but he did a thorough and effective job and good time for a fair price. I have friends who are bakers who have two other KitchenAid mixer's out of commission right now which they need for their business. I recommended kitchen appliance and repair to them, and they are going to patronize Phil as well.

I needed help with a LG clothing washer and dryer. He responded to my phone call within hours and…read morewas on site soon after. He fixed my appliances as well as give me advise on how to prevent future issues.

From the owner: Call today for same day appointments. read more

We needed a used washing machine in a hurry. The owner was straightforward and helped us find a…read moregreat used model for a reasonable price. I cannot thank these folks enough and appreciate them. I will support this local business in the future. The only drawback was the loading zone out front - I made it work and thankfully the cars behind me knew what I was doing and waited until I was parked before moving past me.

Customer care, commitment and attention to detail improvement needed. Don't turn your back on the…read morecustomer after you've made a commitment. After committing to providing better service than the big box distributors, I purchased from Vinton Appliances. I prefer to support and do business with local establishments. However, I was left to move my own, old fridge with my wife downstairs, after you told me "no problem sir, we will move it downstairs". I had to plead with you to actually deliver my new fridge after you confirmed "you make deliveries to our lake location all the time". When you arrived, your crew had nothing but can't do comments vs. can do comments based off the customer commitment you made... Further, after your delivery team did finally deliver and set-up the fridge, I asked them before they left why the water dispenser wasn't working. Their response was that it probably will start once the unit gets cold. I was skeptical on that response as it seemed to be a response just to leave and not address the issue. After waiting a full day for water to come out of the new fridge, nothing.... So, my wife and I pulled the fridge from its spot only to find the new reinforced braided tubing they installed to be completely kinked off by the installers and leaking. I unhooked it and did the job correctly, but now I have a kinked braided tube line that is suspect to kinking and leaking in the future because of inadequate installation. Upon looking over the fridge further, we noticed your installers didn't remove all the protective plastic wrap on a majority of the fridge. So we did that job for them as well. I committed to tipping your installers, and I did very hesitantly, because that's what commitments are - A promise you simply keep.

Keith is efficient and knowledgeable. He expertly solved the draining issue with our Bosch…read moreDishwasher. Very prompt, reliable and comprehensive in his evaluation of issues. Highly recommend.

No service occurred. The very customer friendly website directed me through describing my repair…read moreneed, uploading helpful pictures, choosing an appointment time from what was available and sharing directions to the house. I received SIX reminders of date and time of the technician appointment, 4 texts and 2 emails. The technician/owner did not come on time, or 10 minutes or 20 minutes late. The many reminders named 1 time rather than a window of time so I hoped the man was not in a wreck. I looked up his facebook account and he was POSTING PICTURES OF HIS LUNCH DURING MY SCHEDULED APPOINTMENT! I called the office number and spoke with a stat of the art AI voice. I texted the Appliance Whispered and told him that an hour past his scheduled arrival, I had to leave; don't come to my home. He showed up around 2 hours late and my husband said he acted very confused. Not just poor service, NO service from The Appliance Whisperer.

David is the BEST repair tech I've ever had. He's an experienced trouble shooter and he…read moreunderstands how the appliances work so he knows how to run them through their paces. He was the first tech I had to repair my stove when I bought the house 5 years ago next month and he's been back to handle all but a couple of the repairs needed for various appliances. He's always been here once and done unless parts were needed. When he shows up, I am confident I'll be back in business before he leaves.

On time, precise and effective washer service, reasonably priced. Would use again for home…read moreappliances.