Our landline phone went out Friday evening, so I went to their website and had a conversation with some sort of AI chatbot, that, after saying we would have someone work on the phone on the following Monday, between 1 and 5, was quite troubled by my low rating of their service and wanted to discuss it further. What's to discuss? We don't have a landline and have to wait for 3 days for someone to come fix it, and we were given an appointment window. Nobody likes appointment windows.
So then today, at 4:11PM, I get a text saying they're changing the appointment window to today between 1 and 5. They just announced this with less than an hour left in the so called window, and ask me to confirm.
I went to their website to check the ticket status, and the site says, Good news! We're working on your phone today, and the appointment windows is now between 4 and 8PM.
It's 6:15 now, and I just got the text that they're sorry, going to reschedule...to Monday, between 1 and 5.
Get it together, Frontier. You may not prioritize landline phone service customers, but you should, because they are potentially customers of other services you do actually care about, and being jerked about this way makes it less likely I'll be purchasing any other services from you, and, here I am, sharing my negative opinion on the internet, and who knows how far this review will reach. read more
