To whom it may concern, Regarding communication: I will be publishing my letter to Sudden Link on public sites as the company has made it difficult to be able to send a private message. Regarding data caps: Though I am not a supporter of data caps, the actual cap is not my grievance. When a customer is nearing their initial data limit they are given a warning that they are approaching a limit and are asked if they consent to be charged an extra $10 when they reach their limit. This is a good business model. Inform the customer when they are getting charged extra, good. Get consent to charge the consumer, good. Now the consumer has paid and extra 10$ and has given consent to be billed for only a certain amount of additional data. Here is the problem: the consumer is never notified again that they will be billed for additional amounts. The consumer unknowingly racks up an additional $40+ in charges and is unprepared for the bill. The truth is, the consumer will likely still use the data when notified of additional charges and for their benefit will be prepared financially! Regarding billing procedures: when a consumer is set up for automatic withdrawal money is supposed to come directly out of their linked account. When a charge is declined, a business should notify the consumer correct? Unfortunately sudden link does not do this. Sudden link will rack up a bill and pile month after month of declined payments without notifying the consumer. In fact, the account balance when calling in will say ZERO. So the consumer has no idea that the payments are not going through. Fortunately they do not charge late fees but a surprise $500 bill is unfortunate. If I could give zero stars I would. read more

The charges you end up paying are thee to four times more than their deceptive advertised prices. Customer service is very rude and unhelpful. When I moved and called to have service turned off, I was informed in a hostile manner that they would not disconnect until "the end of the next billing cycle," and I would be obligated to pay for an entire month's worth of service (over $150 for basic cable and minimal-speed internet) at a place where I would not even be living. I don't intend to ever do business with these scammers again. read more

So they expect you to pay 54 for internet.. which really is ends up being 70 because all of the extra charges that are outrages. Suddenlink is the only provider around and I WILL not have them for my provider. So Dear suddenlink I've had many internet providers from California to North Carolina and non of them are scum like this. You don't charge 10 extra a month for a modem. If we break it we buy it end of story. If we want tv we shouldn't have to pay 11 extra for a DVR to get it on a tv.. read more

Please DO NOT send representatives to our house unsolicited 8:30 at night. She knocked aggressively the first time then came back again same evening and asked if my "mans" was home yet. Inclined to not even care what you're selling with that aggression and also with being inconsiderate as to how late it was. read more

M. Hall WV I really do not think they deserve a star. Suddenlink raised their rates once again without notice. Received my bill and found out rates had gone up. I called them and of course they were not any help in trying to lower my bill. The representative would not connect me to the retention department. She said they did not have any discounts at this time and that they would not be able to help me. I explained my husband and I were on a fixed income and the bill was already higher than my budget allowed but had been managing to scrap by and pay. So I paid what my bill was normally and the representative told me I could pay balance later. I planned on paying the remainder with my next bill which was due on April 4th. 2020. I got up on Tuesday, March 3rd and my cable, telephone and internet service was disconnected all because of a $21 dollar balance. So this balance was not even a month behind. I think during this difficult and stressful time of dealing with the coronavirus this was very uncaring of Suddenlink. Both my husband and I are in the high risk group and Suddenlink didn't care to cut us off from all communication with keeping updated and informed during this stressful time. I guess it goes to show that Suddenlink does not care about their customers or their well being and all for $21 dollars, not to mention I have been a customer with them for 12 years. Which during these 12 years they have constantly raised their rates and I have had to constantly call the retention department to get what ever discounts they could give me to keep my payment manageable. You would have thought they would have at least called me to let me know at the very least what their intentions were or waited to see if the balance of $21 was paid on my next statement due date. Shame on you Suddenlink. read more