Absolutely NO Customer Service! My internet line got cut by some company digging a ditch behind my house, so I called Frontier to put in a Service Request. It's next to IMPOSSIBLE to speak with a real person. No matter what option you pick it loops you back into their automated system, so that you can't speak with someone. So, I created a Service Ticket and the soonest someone could come was in 2 days and someone 18 or older had to be there. So, later that day I get a text from Frontier stating, "Our diagnostics have identified an issue that is likely resolved by restarting your ONT." But they're wrong I know the problem is that the line is cut, but I continued to receive this text two more times. This morning I receive a text from Frontier stating, "Reminder-Your technician will arrive 09/17/2025 08:00AM - 12:00PM. As a re-minder, someone 18 or over will need to be pre-sent." THEN at 12:24PM, I get text stating, "Hi, your Frontier technician is on the way and will arrive soon. To get the most out of your ser-vice, our technician will walk you through your MyFrontier app." BUT, today is 9/16, not 9/17 and no one is home. So, I started calling Frontier again, hoping to speak with someone. I think I ended up pushing an option for Sales in order to speak with a real person (from Pakistan). I explained everything to him and he said he'd make a note in the system, but he couldn't reach the technician directly. Later I check the status of my appointment for tomorrow and now it states, "Appointment time: Updated Wednesday, Sep 17, 2025 Tech arriving between 8:00 a.m. - 12:00 p.m. Reminder: Someone 18 years or older must be present. * We've created your ticket We're working to resolve the outage without coming to your home." SO... Based on Frontier's update, is someone coming or not coming? Through using their app, I also noticed they've jacked up my bill over $20 dollars. Definitely NOT getting value for the money being paid! I'm tired of typing this review and I'm fairly confident no one will take the time to read to this point anyways, but if you did all I can say is stay clear of Frontier. Their service is fine when it's working, but their service after the sale is nonexistent! read more

See all

Frontier SUCKS! Months in a row of no landlines to having them briefly. The internet is always cutting out all the time. Even when you do get to speak with a person it's like you've never talked to them bc nothing gets taken care of but they charge you even more on your bill. They wanted us to wait over a week for a ticket after a month of barely any service. Idk if all the employees in customer service are not trained or they are idiots. They cut lines apart causing the WiFi to go out. We still have yet to have working phones and internet for more than a few days! Will definitely be leaving this company after over 20 years! Pics to come! Service requested tickets sent over and over and nothing happens. read more

They commercialize "reliable" service. But the phone goes out every month. Sometimes twice a month. Without the weather even being bad. In spring and summer. Internet goes out every 12-15 minutes. We are not in the 1970's anymore. How is it that u can not even have a dependable phone line. Still they have raised our prices twice this year. Very unprofessional. There is nothing reliable with frontier. Someone must have received a big bribe to let frontiers horrible service stay in WV again. Not even worthy of one star. I give them a Negative star read more

I live 5 minutes from the Capitol, yet Frontier "doesn't offer service in my area". Been that way for 5 years. I guess they're just unable to run internet line "all the way" to Woodbridge. ‍ read more

WiFi goes out periodically. Too often for me trying to work from home and quite frustrating.