Terrible experience!!! Waited about 20 minutes which was no biggie. Finally got to talk to someone…read more We kinda got things started. He told me to log into my T-Life app and do payment through that app. I logged into and payment was declined. He asked if I had that much cash on me. I told him I didn't have $105 on me plus whatever the new iPad was going to cost. He let us walk out. We went to the Teays Valley location and we didn't even need $105, we needed $10 after I stopped at my bank on the way to the other location. The young man that helped us at Teays Valley has been amazing

I came in the other day thinking of switching carriers. But I was in there for 4 hrs going in…read morecircles with the lady named Bethany. She couldn't get anything done for me, had no idea what she was doing on the computer, and told me I was being too impatient after being there for so long and getting nothing done with her. She took multiple breaks while trying to help me. She had to lean on other coworkers and they were busy with their own customers. When I left and said I would just keep my service with AT&T she told me I wasted her time in a very rude manner. The other workers were all wonderful to their customers but that Bethany girl has no clue what she's doing in that store

Buyer beware! Do not to business with T Mobil in St. Albans! I bought an I Pad charging cord for…read moremy grandson from them. It worked for a few days, then quit charging. I took it back to exchange it, but the salesman tested it on his phone and it worked. He told me to take it back home and try it for a few days, and if it quit charging again to come back. We did, and once again it quit charging after a few days. I took it back, and they refused to take it because more than 14 days had passed since the initial purchase. Nothing was said when I was told to take it home and try it out again that it had to be returned within 14 days of the original purchase. I wouldn't even give this business a zero rating. T Mobil will never get any further business from me or my family.

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.