Tina was great! Very helpful! Lost my phone and she took me through the entire process with a…read morereplacement phone. Excellent

This was the most bizarre retail experience I've ever had…read more I went in considering two different phones, which in this case are $2000+ devices. There were no customers, and the lady who helped me was very nice and helpful, answered all my questions, and I said I'd let her know in a few minutes because I wanted to go hands-on with the phones for a bit and see which one I preferred. Before I could get back to her, however, she got to helping two elderly ladies who were entertaining in their way but very talkative, and it was clear they were in no hurry to get done. After waiting for a long while, I went up to the front, where three associates were sitting, I said I was interested in one of the phones, and the response was 'ok, let's get you checked in.' But there weren't any other customers. I gave them my info, and they asked if I was ok waiting for the lady who originally helped me, who was now dealing with the women who were there as a social event, which is the reason I asked for some else to help me in the first place. I said 'Uh, ok' and went back to the table and waited. Eventually the first lady who helped me took me aside and said she knew her current customers were going to take a long time, and it was ok if someone else helped me. I asked why they just didn't help me when I went up there, and was told it was because she had spoken to me first and they didn't want to 'step on her toes.' That made sense, and I appreciated the nobility of it, so I went back to the front (\m/) and told them she said it was ok if someone else helped me. AGAIN they checked me in even though there were no customers (I didn't have to check in when I first got there and was helped), so again I waited, and after maybe ten minutes I received a text telling me I was up, and an associate was waiting for me at the front of the store. I went to the front of the store and there was no one there. I waited around for a few minutes, and no one came up, no one spoke to me, no one helped me, so I left. After having been there for over an hour I wasn't even all that upset, it was just so strange. I had to process what had just happened as I drove to Best Buy.

Very unhelpful. Hate this place There was an Asian guy…read moreworking here that was helpful. Today there's non Asian guy can't do anything except watching the game on the TV. Bad service what a waste of time No value at all... Hoping they hire someone else ... Or just keep the Asian guy and let the ball game worker work somewhere else

I was having issues with my service. When I came to AT&T this morning to figure it out, Mike helped…read moreme out. With a few taps he found the issue and fixed it right away. It's working perfect now Thank u Mike

Exclusive! Saved me from 2 other internet provider's. Works…read moregreat CEO knows what customers want!

Super friendly and a great vibe. The gentleman who helped us explained everything thoroughly.read more

I came in to sign up for Verizon Home Internet, and the process took much longer than expected…read morebecause of issues with the system. Throughout the entire experience, Conor was patient, professional, and incredibly helpful. He took the time to explain everything clearly, helped me set up my My Verizon account, answered all of my questions, and stayed with us until everything was working properly. Even though the delays weren't his fault, he kept a positive attitude and found a way to get everything completed. After spending about an hour there, I left feeling well taken care of rather than frustrated. I really appreciated his excellent customer service and would definitely recommend working with him!

The people helping us - "Nate and Connor" - got us right. We were paying double what we pay with…read moreVerizon now. Easy, quick and worry less now.

Big shout out to Renault who worked tirelessly to figure out the coding on a new ATT promotion that…read moreliterally sliced my monthly bill in half! ATT silently announced a new promotion starting June 1 that requires sign up in the store because you need to show your Driver's License and I printed out the advertisement. When I came in there were 3 associates working and none ever heard of it and they could not figure out how to give it to me? Renault got super focused and started researching but hit a few walls--but he was persistent and went into tech chats and the ATT web and eventually figured out the bill coding and it worked! Afterwards he showed me some new Samsung phones I may need soon and some helpful S25 accessories. If you only speak Chinese--this is the place because all 3 associates were fluent in Chinese. They also speak English if you prefer that. Parking is free in the lot in front. This is a licensed ATT store and not a corporate owned ATT store.

Kenny was super helpful and fast, come here over the Woodbury AT&T location. The Woodbury location…read moreunethically tried to upsell me on a bunch of optional features that they claimed couldn't be removed. Don't waste your time and frustration, come to this store instead.

Located near valet parking This location is so convenient…read more Staff is great Products have a wide collection

If you can go to a different location-- do it. If you see 2/3 people already being helped just…read moreleave. The moment you walk in and they are slightly busy you'll get the energy/feeling that they don't want to help you. & if you happen to look young, be ready to be questioned like you don't understand how phone companies work. Walked into this t mobile already anticipating it to be a little busy with the new iPhones being out. Approximately 4 to 5 other families in there. Someone greets me & asks me what I need. I let them know I'm transferring over and he proceeds to look at me with a blank face and says "you'll need the account holder with you and the account information" me being an adult and the account holder I let them know I have all that info. Eventually I am helped at the table-- I have never met a more confused Individual trying to do his job. Not only was this person entirely confused on what I was trying to do when switching over he seemed hesitant to help. Given there was some misunderstanding from my initial transfer once he was receptive to explanation. Something else that rubbed me the wrong way was, the constant questioning if I would be able to have access to my current account. After confirming and taking my ID is what did it for me. It seemed to be that I apparently was suspicious enough for my ID to need a black light to ensure its authenticity. I have NEVER seen any place not even the airport use a black light to make sure my ID is real. The previous T Mobile I went to just scanned my ID and gave it back to me. The outcome was me leaving and a poor set of words from this worker. I went to another T Mobile and they were happy to help, welcoming and no issues. (Not even a black light on my ID) Moral of the story-- if you need to go to T Mobile -- don't go to this one.

Went to this store around 11am, wait times were fast - sat for about 5 minutes. Worked with Reza -…read morehe was quick & knows his stuff! He made some great suggestions. Would recommend this store

Two months on the phone to cancel service then they started billing me For the free Netflix I don't…read moreeven like, I like the Peace HBO Maker back on The phone again for hours and 2 more days. Poor offshore Customer support if you Get a rate increase do not talk to them! So after days of phone calls to off shore Customer Confusion they told me to go To the store close by so l asked for a address They said they can't answer that the same As everything I asked before OMG. You can't screenshot conversations or Get text or emails all is blocked. If you call ask for someone that you Can talk through text or emails words Mean nothing! If they can not respond Don't talk run down and move your Phone number to pre pay this way You have power to open through them Or another carrier and your phone numbe Is still yours! I am now with better carrier Better price because I cut and ran after Talking to the t mobile wall!

(This review is a 2 for 1. The Geek Squad AND the store)…read more The GOOD, Bad, and Ugly: GOOD - Mira! She works in the Geek Squad area. I know nothing about setting up computers. I am a wiz-kid using them. I purchased a new computer but needed everything installed and set up. Yes, I know, everything is intuitive and should be very easy, but this girlie, is missing "intuitive" brain cells. **shrugging my shoulders with a tilt of my head**. I made an appointment and brought my computer in for set-up and software installation. (yes I had an appointment). Mira walked me through the process, asked relevant questions she needed and answered all my knucklehead questions. When there were people who just popped in trying to get her attention to ask a "simple question", without blinking an eye, she nicely asked them to make an appointment if they hadn't already done so or to take a seat and she would "try" to help them after me. I made a comment to her because she didn't seem annoyed or flustered with the endless drop-ins. She said it was "part of the job." I told her she definitely went to the head of the class when it came to customer service. I also warned her that I would be writing a Yelp review and mention her name. (corporate can you give her a raise? After all, she is a starving college student. I'm sure you remember those days, right???). If Mira is any indication of the Geek Squad's standard customer-service-comes-first attitude, they have me for life and I will be singing their praise to everyone and anyone who will listen. I'm sure the other Geek Squad reps are equally patient and professional and have a sense of humor just like Mira. I would like to note, several of my friends depend on the Geek Squad when they have computer or printer or other such problems and they are always praising the Geek Squad and now I see why. GOOD part 2 - The sales person who sold me my laptop, the various software, printer and monitor. He was a great representative of the staff working at the Best Buy in Ir one. I brought. Friend with me because walking into a store like Best Buy, I am a deer-in-headlights girlie. My friend purchased so many different things from Best Buy and always talked about the service and patience they had with her. People think I ask a lot of questions, well my friend asks a zillion questions that I wouldn't even have thought to ask. Hence the reason why I brought her with me, I really wish I knew the sales persons name. If I find it on the receipt or his employee number I will be sure to update this. Like I previously mentioned, his patience, and customer service was the same we experienced with Mira with the exception, this gentleman, explained differences from one laptop vs another or features, a monitor had vs another monitor. He never one tried to up sell me something. He asked me very important questions that directed us to the laptop that would meet MY specific needs. He never rushed us to make a sale. What a wonderful experience! It's almost like out of the "Apple Store" or "Chick-filla" playbook. BAD/UGLY - this is only a slight bad or ugly comment. The only thing I want to say is if you get a sales person who doesn't seem to want to help, please either immediately leave, ask for assistance from someone else, or ask to speak to a manager. Several months ago, before my purchase, I went there to purchase a modem. I had no idea which one to buy. When I first walked in I was told they would send someone over to help me. After 20 minutes a clerk came by said hello and said he would be with me in a few minutes. He then walked straight past me to other people who came in after me. I get it if staff gets paid on commission. But he didn't have to be so rude or dismissive. I have the patience of a Saint and would have simply bought time reading all the different modern specs but his attitude and behavior turned me off. Suffice to say, I wouldn't put up with it now especially since receiving the OUTSTANDING service from Mira and that other sales clerk #2. (I still gave them 5 stars although my gut says, 4.75.)

THIS IS WHY WE HATE YOU BEST BUY!!!!…read more Update... and I'm getting Deja Vu looking at my previous reviews. I shop here only when I HAVE to. My work computer mouse stopped working - needed a replacement that I knew my company would reimburse me for. It said online they had 3 of a model I wanted. Can't call them 'cause they don't care enough about their customers to have a phone anymore. Do you think they had them? Nope!! I stood around while they looked for 15 minutes. This has happened to me here so many times. Asked the manager if he could give me the model up at the same price. I'm sure they'd still make a profit and that's what I would do as a retail manager. BIG struggle later, he said he'd only give me 6 bucks off. Why make the customer actually happy with good will? ...go to the front, he will tell them. Do you think he told them? No. Once the guy at the front finally radioed back to him, he was stumped how much to take off... 6 bucks! We'd both told him. Now I stood there as this guy couldn't do the 6 dollars off math in his head and got out his phone calculator to figure out how much to charge me. Are you kidding me? Fed up and enraged, I walked out in the middle of the sale. THIS IS WHY WE F' ING HATE YOU BEST BUY!!!!