Do not waste your time if you want your account problems solved. after spending two hours on the phone I finally decided to go into this store. After wasting my time with a sales rep . I waited to talk with the store manager at this location named Brian . It's obvious Cox doesn't care about their customers. I contacted them on February 22 and was promised a price freeze for 2 years after being transferred to three different representatives . Now I'm being told a month later when I get my bill that they've raised it again and that they are not responsible for what mistakes their representatives make . Why would any customer put up with this???? And his answer to me was I understand why you're upset but MY HANDS ARE TIED !! The company doesn't allow us to do anything!!!! After two years of dealing with this I'm done! If you're looking for Internet or TV buyer beware go somewhere else!!!!! read more

I was terrified staying up till 3AM reading all the yelp reviews on different cox cable locations in irvine. With faith, I picked this location to sign up for new internet service because it is "top" rated among them all...and I have no choice but sign up with cox. To my surprise. This store has a great service! I was greeted when I entered the store then Nick helped me with my order. He was super efficient and helpful. He not only showed me the promotion deal which was a great deal, and I got the modem and installation for free. Couldn't be happier! I would love to give 5 stars to this location, however their phone line always get disconnected no matter which option you select. If you choose to leave a message, no one calls you back. I would highly recommend you come to the store. read more

COX phone customer service messed up my order (amazingly they have messed up everything including my name, phone#, branch's phone#, installation scheduling), so I had to drive and visit the store in order to correct the issues. Hugo Campos said he would reschedule the installation date so that I would be able to be home and start a new service peacefully. Well.... it never happened, I tried to reach him NUMEROUS times over the phone and email (several times as well), never heard back. I am usually very patient and reasonable but I have to say this whole COX experience has nothing but pleasant. If they can't and don't know how to make the new customer happy from the beginning, they could possibly end up worse than AT&T (which means seriously bad.... wish I had options beside those two...) I am especially disappointed with Hugo, I took the time to visit, explain the situation and he promised that rescheduling of the installation would happen, would have to happen.... well, empty promise. I really hope that my experience with COX will not go any worse than this... will see. read more

After travel nursing for 2 years and having to try every cable and internet provider out there, Cox is the worst! They lie the most, they are the most deceitful and they have no customer service (not that any of them do). read more

The worst cable company. My WiFi keeps dropping all the time. I will not recommend this company to anyone. Some people told me about but it but I thought it had improved "not".Unfortunately the apartment were a live they do not give you to many options. So please look around before you get stuck with this company. If it ever improves I will write another review but I doubt it. read more

Mohamad is very friendly, helpful and knowledgeable. Very happy with his professional customer service!

Sales man was pleasant to work with. Unfortunately installation servicemen were behind schedule. Technician was amazing! Worked diligently for many hours to get the service set up properly. Very impressive! Points taken off for automated phone system which doesn't allow you to connect with live person easily. That part was extremely annoying. read more

Fast, easy drop off of equipment when moving. Friendly employees.

I wish they had -stars because I would give them -10000000000. They just say whatever it takes to get you off the phone. Cox should spend some of my $220 a month bill and train there employee s. COX is the perfect name for this company read more

As you all know TV/Internet/Phone companies now are all about the "new customer." It is very rare that I have been so satisfied with a cable company. The one thing I have recently learned is going into the store really makes a difference. The Cox rep Ricky really put be into a good package. I could not believe the difference in service i had just buy making the effort and driving to a store location. It is really different to be able to work with someone in person, as opposed to just calling in. I recommend this store to anyone looking for new service, or even just changing their current services. read more

All I want to do is turn in my equipment and I've been sitting here for 30 minutes. It's hard to put all the blame on the store as most the customers are here asking stupid questions and seriously could have done most of this over the phone. Might I suggest a express lane for people with 2 minute issues not ordering service for 30 minutes. read more

I have been a Cox customer for over 10 years and my frustration continues to grow. I do not do anything differently then I did 10 years ago when my internet was $40/month yet they keep increasing my rate and insisting that I buy or rent new hardware. My internet works okay, but is nothing spectacular. A month ago I signed up for a new 12 month promotional contract for $73 to include average speed internet. They then started charging my bank account over $81 the next month. When I called they said there has been a rate increase with no explication or warning. I would switch to any other carrier if there was one in my area. They have a monopoly in my city and take advantage of their customers. read more

HORRIBLE! WORST! UNACCEPTABLE! TERRIBLE! All words that describe Cox Communications services! How can this big company claim to have won all these customer services and not live up to the "hype." Unfortunately, I have to use them, but I WISH and HOPE another company comes and throws them out! read more

Today I returned my cable box and remote to this store. All was well until I got home and realized I accidentally gave them my TV power cord. I called at 6:55 P.M. and they close at 7 P.M. They stayed there an extra 15 minutes so I could come back and pick up the cord. Thank you to the employees who stayed late! read more

Hugo Campos was really helpful! I went to replace my modem and not only did he help me but was able to cut my monthly bill, without even being asked. Awesome... read more

How refreshing to have good old customer service with a smile. I had to get a new DVR and was lucky when I entered the Quail Hill location for two reasons. First, no line. Second, Hugo Campos helped me with my exchange. Hugo was professional, informative and friendly. It only took about 5 minutes to get my transaction done. I will always return to this location and hopefully will be lucky once again to meet Hugo. Awesome! read more

My first experience with Cox was today after having Time Warner, then Spectrum, since 2002. Fernando showed up right at 3 PM of my 3-5 PM window. He was the best. After seeing the picture quality and experiencing the super fast internet, I realized what I was missing. All at a 10% savings to what I paying for Spectrum. I thought I had a sub-par 1080p HD TV until I saw the difference their equipment makes. The picture quality is amazing. The blue-tooth, voice control remote is awesome. Fernando was quick, professional and courteous. Kudos to Cox for hiring excellent contractors! You should give them free service as a perk! read more

Hugo campos helps me everytime I come in and takes very good care of me. He's attentive to my needs as I switch apartments often and have been a long time cox customer. I love cox because of Hugo Campos! Thank you Hugo! read more

I got there Friday afternoon and there was no line to wait. I ordered my internet service and received the modem in 10 minutes. Customer service were friendly and nice. I don't know about their internet service yet. read more

I was going to give Cox 5 stars, said no one ever. It has all been said as far as criticisms but here's a recap. The speed is OK fast and the reliability is 99%, both of which were just fine in 1996. The treat customers like dirt. They are the perfect example of a monopoly not performing. They are so bad that I will pay more for less speed from another company just to not deal with Cox. Avoid them at all costs read more

My personal experience has been prety good. i went in to store and was greeted by Jason. I told him that i am loooking for a no contract month to mont kind of a deal and he immidiately signed me up for a no conttract agreement for 22 MBPS 54$/mo package. And he told me i can cancel the service any time. Since my roommate had cancelled his service, they immidately turned on the internet service at my location. Will update what happens when i cancel my service. read more

Very very bad service...one of the customer care executive name Amir almost yelled at me.I was just asking for small waiver . Very disappointed. read more

Nick took great care of us - very professional, helpful, solved a technical/hardware issue we were having with our existing Cox service.

because you can't give a 0. I think the problem is I can't find someone to help me. I only need GOOD cable TV and GOOD internet...why does this have to cost more than $100 a month? read more

Very slow internet for the money. I wish I could change internet provider, but Cox has the monopoly with this Irvine company apartments.

i was a cox communications customer for years. now i have direct tv/att. unfortunately, i stood with cox internet & phone services and i recently jumped to thier fastest internet service. it's horrible. all my equipment is new, so everything on my side iS good. cox customer service sucks, they can never solve the problem. YOU GET TRANSFERRED TO 5 DIFFERENT DEPARTMENTS....my internet service contnues to run slow but the cox bill is on time to me every month. as soon as my contract is up I'M CANCELING read more

On a Thursday afternoon I decided to switch from a DVR to a standard HD receiver because I didn't really have any use for the recording features (an extra $9.99 mo) I then visited a local Cox Solutions Store. As soon as I walked in, an associate approached and greeted me offering to help. The service was unbelievably fast! I was literally in and out. I would definitely recommend this location to anyone that wants to experience satisfying customer service for cox communications. read more

I cancelled my service in April when I moved to another city. And I returned my equipments to this store. Now I still received some calls in the morning and asked me to pay my bills. When I called back, they claimed that I never cancelled the service, never returned equipments, and even called them for LOW Internet just this August. All of these are wrong. And I even have the receipt about the returned equipments. Supervisor Justin ID no. 38243 was very confident about their system record. When I told him I have the receipt to prove I am right, he asked me to drive 2 hours to go to this store to ask this store manager to confirm the receipt. He is not helpful and unprofessional too. It is ridiculus to waste so much time and I still received their calls before I woke up every morning. PS I agreed that the review is supposed only for the location. But I want to warn you off the service in the first place since everyone in the reviews agreed they have a very poor customer servive in the calls. read more

Worst service ever!!'There are no other options here where I live so Cox doesn't care. And everyone in this area knows Cix doesn't care and there has been nothing we can do about it. I have no internet service...again. I can't get anyone on the phone....again. Someone finally came out after my begging them for weeks! And he gave me an even worse box, looks like it's from 1985, and said he knew it wouldn't work but his hands were tied and said to just keep calling until I got someone at Cox who actually cared and could do something about it. So, basically if you can get them to come to your house after weeks or months of being completely unable to function, they still have no authority to fix anything because the company doesn't care. It is jeopardizing my job, and many significant professional and personal projects I am working on because I am completely at the mercy of this terrible, unprofessional, corrupt company that doesn't give a damn...because they have a monopoly, oh wait, I'm sorry, because they are literally our only choice here where I live in OC, so we are customers by force not choice. And they just laugh all the way to the bank. There is no monopoly, that would imply there was some choice, it was just limited. There is NO choice and they are the worst company ever! Any alternatives for internet alternatives from other OC Yelpers is not only welcome but solicited. I would pay 3 times more just to know I had working reliable internet and didn't have to use Cox Communications ever again. No internet access? Not even with my phone because it's pushing out all the options from my normal plan. Can you imagine? No internet but you pay $100 a month and just get put on hold for endless amounts of time until you reach a totally useless, incompetent person, or someone competent but they have literally been told by the company not to help the customer properly. And then you use the last of your phone data plan to write this review in the middle of the night because you are going to have to get up in 2 hours anyway now on a Sunday morning to drive to the office so you can get in line to deal with huge business issues and deadlines. Cox should be ashamed. read more

Horrible service!!!! they should be on the news. After realizing my 2 year contract ended and my monthly bill was doubled, so I called to cancel the service. The entire time, I wasn't even able to watch Netflix without it buffering constantly with my 150mb service I was on. It was joke. I got transferred to their retention department and this guy name Javier lied to me by assuring me that he will take care of the overage charges and credit my account, if I upgrade to the 300mb service for $85 per month. I did not get the credit as promised, and the speed is the same. There is absolutely no difference. I called and got the tech support who didn't even know what she was doing. Sounded as if she was going through her instruction manual to find answers to my issues. I was offered a service technician to come out to my home. The day of my service, I got out early from work to be at home. While waiting, I had my door opened and suddenly couldn't breathe from all the cigarette smoke coming in through the door. I tried to close the door and saw the COX technician standing there. When I asked if he was smoking, he said rudely "do you want me to leave?" feeling his bad attitude, I said "yeah" and he left. I had to call COX customer support 5 times to explain what happened and asked to speak with a manager. I was promised another technician will be out but that never happened. Each time I call, I had to explain everything all over again. This is the worst experience from any company, ever. This company should be closed down. read more

Waiting list of 8 people. 5 computer stations and only 2 employees working who are taking around 30 minutes per customer...this place needs to get more employees because this is a complete waste of time. read more

What a poor excuse for a business. Had cancelled accounts with customer service on numerous occasions only to find it is still active. Woman I spoke to at the store suggested I needed to try again and be more patient. She contradicted everything customer service had told me over the phone about charges, but kept stating there was nothing she could do and I would have to try to call customer service again. Stay away from this business read more

I stopped in to talk about my bill and make sure I was getting any possible discounts available. The employee Mo was very friendly and I left a happy customer. read more

Cox communication cable company is the worst in the world. bad service, I had been with them 23 years only because they dominated the area and there were no other companies available thank God for AT&T my new company and I will not be going back to Cox I don't care how much they offer me their employees are rude. They hanging up on you. And their prices are ridiculous they charge you an overcharge you for every little thing hopefully everyone will stop using them and they will go out of business that would be the best thing for them as far as I'm concerned I would not recommend them to anyone read more

WANT TO PULL MY HAIR OUT. Hours on the phone, charges without warrant, and absolutely no recourse. Got rid of Cox phone and TV, now have internet only which FINALLY appears to be working reliably. If I had another option, I'd jump at it. read more

Don't make the move to Cox! Terrible customer service. My cousin has had the same phone number for over 20 years and was promised this number would not change with his new account sign up with Cox. That did not happen. Trying to get his original number back is like working with a brick wall. Terrible customer service. An absolute F. read more

worst internet provider in the world.i have had many other isp's in different countries and different places in the usa, cox is by far the worst. I am paying 100mb internet, and im getting 8. I called several times, and I just get some nonsense awnser that they want to send a technician to my place(with the extra cost of 70$). I'm getting rid of this garbage and so should you - or in case you don't have don't even think about getting it read more

If I could give them less than one star I would. We have been customers of Cox for 34 years. This company has become the least customer friendly company in Orange County. The service technicians are mostly outside contractors and not Cox employees. We were ripped off by one when he said our modem was bad and we needed to replace it. He sold us an 8-year-old modem because that was his side company. Recently they raised our bill $40 without a change in service and when I called to complain, was told that next month it is going up another $60 with no change in service. I tried negotiating with them and got a whole $20 discount. Obscene!!! Time to make a change from this company. read more

Nice service. But arrogant staff. I came to get my replacement of modem and the guy is very arrogant. He doesn't have any chivalry. Even though he replaced the modem, it could have been a nicer experience to talk. read more

When some of the buttons on my remote stopped working and changing the batteries didn't help, I thought it was going to be a hassle to get a replacement. I needn't have worried. The man who greeted me immediately walked me over to a drawer from which he pulled a replacement remote (with batteries). He took the batteries out of my old remote and gave them back to me (without my having to ask), pointed out the directions for programming the new remote, and said to call if I had any problems. I was in and out of the store in less than two minutes. I wish I'd asked the man's name so I could praise him here. He was friendly, helpful, and professional. read more