So I was initially super bummed when I moved and found out I had to switch internet providers. I went into the quail hill location and was greeted by Hugo Campos at the door. I explained what I needed and he had me set up and out the door in ten minutes. I could not be more pleased with the service provided today. He was quick, professional and answered my questions. He also walked me to the door which I appreciate and recognize as excellent customer service. I am no longer bummed I had to switch. Thanks again Hugo Campos! read more

Cox Communications do not care at all about their customers. I was having an issue with my cable so I called and began troubleshooting with their representative. As I was rebooting my cable box, I asked the representative to inform me of my monthly statement. The representative told me I owed $1,035 and began to ask for my routing number. I hung up on the representative. I called back to complain and did a feedback survey with a so called manager. The manager told me I would be called back 24 to 48 hours. This did not happen. So a few days later I called and talked with another manager. This manager said they don't do call backs. What? Needless to say Cox sucks! If you can go somewhere else. read more

It's nice that they have a store that allows you to pay the bill in person, ask questions, and get new equipment. Whenever i do paythe billin person, i will ask there are any specials. They will tell you about bundling existing services or add new services at a better price. read more

My review is about Cox co. They just gives seniors citizens discount to nursing home citizens not to all of them very bad company increasing price for every reason this is not fair to seniors this is only fun they have but it's expensive and the only chance to connected to the world shame on you Cox read more

It's the worst companies you can ever to deal with very bad Internet service Too expensive Stay away from them read more

read the bad review and was fearful about my potential visit there. Needed to exchange my 8 year old modem and returned 2 Cable box and cancel service for them. Parked up front and they opened the store door for me, 10 stars ! Was in and out (dealt with Hugo) in 4 minutes. 100% handle and 100% satisfied in 4 minutes. Are you kidding me? Unheard of in today's giant Corp craziness. Super stoked on the service. 5 Stars all the way Cox quail. Merci. read more

Cox is the worst communication company I have dealt with in the last 30 years. They promise to give you a credit since they have overcharged, and you have to call them 10 times, most people give up. This is pure dishonesty. It makes you lose faith in the companies. This is all done to make a few more dollars. The world is becoming a scary place. Since Cox has a monopoly, people have to pay. This is essentially legal theft from the masses. Everyone who has had an experience like this should report COX to the FCC and the Public Utilities Commission. read more

Worst company ever, if you have any other option just don't got with Cox, i have been with them for more than a year unfortunately because they are the only provider in my area they are so bad literally don't have internet in my house i call them every other week to see what is the problem am paying for 150 mbps but i am getting only 0.3 mbps !!!! Every time i call they said everything looks good and at the end I asked to send me a technician to solve the problem and he came and said the problem is from Cox box outside and we need time to fix and said we are going to refund you your money. No one come to fix it no one follows up and they didn't refund me any penny. And still am paying every month for a bad and slow internet. read more

Worst Cust service ever - probably because they are a private company and run a monopoly on cable in some areas. I've been On hold for 1 hour - transferred between 4 support groups - no hand off or notes between them so I have to describe the issue again and again - they over billed me this time and I autopay with a credit card to get points...it boggles their mind that I want a refund to my credit card vs a negative account balance. So ready to cut the cord and use other services... read more

Every day I see commercials stating as a fact that Cox Digital cable is superior to service like DirecTV. While I used to battle with Directv on their pricing and packages, I almost never had service issues. Unless there was a heavy storm my service worked. Cox's digital tv is complete crap! Internet also goes down constantly. I had Directv for 18 years and used to think that was bad. But, Cox is ten times worse. Their Cox On Demand service constantly is pixelated and freezes. There are also times where it locks up and you have to completely unplug and restart. In my opinion they should not be able to state their service is superior unless it's a fact. What happened to false advertising? I can't wait to get back to Directv once my contract is up. read more

This store around 6 of them work day time included manager and no one knows if, I need box for TV or not in my plan. Well... Well...Well... cox still paying salary who doesn;t know this simple answer. What a great + easy work company if you work there! read more

Cox Cable is absolutely the worst and anti-senior...they made my 85 year old mom (who just moved to Brookdale assisted living) go into the Irvine store to show two forms of photo ID to reinstate her digital phone and wi-fi service (the only phone carrier allowed at Brookdale). After installing a month ago they disconnected her service on 10/30 for unknown reasons. A technician has to come again tomorrow (even though the equipment was just set up). My mom requested after breakfast. I just got an appointment confirmation call that the technician will arrive between 8:00am and 10:00am which is when my parents are getting dressed, receiving medication and must go to breakfast during the hours served. Even if the idiots at Cox do not realize this is a senior living community, it's not the time requested. However, I had to confirm because until the phone service is reinstated, I have no way to reach my parents and it's an entirely dangerous situation with no way for them to call outside. I would never, never, never use Cox unless forced to as this situation. Boooo...hssssss very bad performance Cox, inconvenient and potentially dangerous to my parents. I sincerely hope the technician is able to fix the problem with your phone service tomorrow. read more

Where to start? Unreliable connection, poor customer service, faulty equipment, extended wait times for repair, deceptive program packages... but you get to overpay them for the insults. Here's Just the last episode: Call them on phone and waited 15 minutes before reaching a human. That person got me locked out of my account and she was unable to unlock it. Yes, the customer service rep at cox couldn't unlock the cox account she was "helping" me with. Escalate to level 2, which is waiting on hold until you give up. Try to chat on internet (through my cell provider since cox internet didn't work), and 30 mins later, nothing. Guess they don't care since they have s monopoly in this area. read more

I wish I could give Cox cable a negative 1 review . I have been with them for several years their cable boxes and their services men and the service they provide is terrible . I have 2 houses. One in Palos Verdes and one in Newport Beach and unfortunately both are under cox cable . I had to have their technician come few times to fix their terrible cable boxes that I pay 250 for several times . When I went to the store to turn in and get a different box after only working for a month they told I should have gotten a counter 2 since I am Having so much problem with my boxes but they keep Giving me refurbished boxes that fail all The time Terrible company Monopoly system We should all ban this company read more

We rent and our landlord won't allow us to attach a dish for Directv. So we are stuck with Cox. I say stuck because they suck. Our bill goes up every year and they don't make adjustments. When we used to have Directv whenever the bill went up they always made adjustments and found a way to lower the bill. The same cannot be said about Cox. I just called customer service and the woman puts me in hold for about 10 minutes then returns and says "I tried but couldn't find any discounts". That's all she could do. So I continue being stuck with bad service and high prices. read more

the equipment does not work consistently. Customer service is slow and un educated. I have had my cable box switched out 6 or 7 times in 2 years and it will not record programs on the dvr reliably. read more

Worst customer service ever. The cost keeps going up with no real explanation. What I love most is the speed is actually getting slower.

Came to return equipment. I was greeted by a friendly associate and she checked me in. I had a bit of a wait but as soon as I got to the counter, the transaction went smoothly and quickly. read more

Worst cable company/Internet provider I've ever had. Customer service is a joke. Oh yeah, if for some reason the equipment they install in your home fails, you have to take time out of your day and go to the store to get a replacement. Cox=crap. Find someone else. read more

How is it that Cox is still in business. EVERY day the e-mail is unavailable several times a day. If I had a dollar for every time I had to reboot the cable box they would be paying me money. There are so many new options out there now I am leaving them. I pay over $300 a month to them and feel totally ripped off. Judging from the reviews, I am not alone read more

We just had our AT&T house internet replaced by the Cox Contour system. We now have it in 4 of our rooms. We especially like the voice option that allows us to lookup movies and shows without having to type it in. My grandson loves the sports app because it has all the game details and he can look at it while watching the game. Damien was so helpful in setting up our system and even gave us his direct number should we have any questions in the future!! We recommend the Cox Contour system for the both the younger and older generations!! read more

Worst customer service ever, hit a road block in conversation and the rep said oh well I guess you gonna have to call someone.... Nice work cox read more

I absolutely HATE cox communications. My internet connection is terrible. They have sent 4 different people out here to look at it and no one has been able to fix it. My bill goes up randomly every month because of the way they schedule their "discounts". Their customer service and appreciate for customer loyalty is unbelievably bad. I have to call in every few months to complain about my bill and every time I do they always try to get me to cancel channels and take a slower speed of internet in exchange for reducing my rate a measly $10. DO NOT USE THIS SERVICE. read more

Came in on a Sunday to stop and start services. More than 10 people ahead of us, but it took roughly 30 minutes to get service, so the wait wasn't too bad. Brian helped us out. He was really helpful and informative. He made the process as quick and easy as possible. He also loaned me a modem since he couldn't activate my old modem from the store (because it was limited to 150mpbs and I upgraded to 300mpbs). Really thankful he did that because I can't really last one night without internet (absolutely need it for work, school, video games). Thanks again Brian. read more

There internet connection is bad, when google fiber arrives leave cox ASAP. Most unstable useless internet in OC County. This is what happens when an company has an monopoly on an area for internet. If google fiber comes leave COX asap. There prices are high yet they charge more and do not deliver on speed and service. read more

We came to the store to get cable boxes, Lou helped us, he did a great job explaining everything, being so friendly and nice! read more

Staff service was fine here. I gave them 2 stars for customer service. 3 missing stars because they need to provide better "cox internet and cable" service or lower their prices because it just plain out sucks and we're paying over $250 a month. I don't know what updates they recently did....but it just gotten worser than before. Internet goes in and out....Cable....OMG! The pictures are distorted a lot more often now. It's really annoying hearing voices and no pictures. read more

Terrible service, both in the store and phone customer service. I got an offer to receive a free wireless gateway if I start a service. I accepted and chose to pick up the device at this store and do self installation. They gave me a cable modem instead (no wifi capability). I noticed when I activated the service at home. Called the customer support and they passed me to a few different departments, all asking the annoying identification questions and then telling me that the device I have is a wireless gateway and I don't know how to activate it. The last guy accepted that it was their mistake and they gave me the wrong device. He asked me to go back to the store and change it. Didn't apologize properly or offer sending the gateway in mail! I changed the device to a wireless gateway in the store and they did it reluctantly as if it was my mistake. I guess they didn't like the fact that I'm getting the device for free. I should say that apart from all the trouble I had setting up my internet, its speed is very good; much better than what was promised. No wonder why the service is pricier compared to other ISPs. read more

Cox sucks ... strange that I had to put those two words together, but it is what it is and their customer service is terrible - not very knowledgeable, misguided attempts to sell you crappy service that no one needs and flat out lies ! Purchased a modem that i didn't need (thanks technical support) and was suppose to be billed over 3 months for it and then i got my statement ... WTF ??? needless to say customer telephone service was no help. Any ways, COX SUCKS ... enough said ! read more

Had to return an item I purchased that wasn't working correctly. Instead of giving us the usual Best Buy routine of, lets test it and see, basically calling you a liar, JC at C.C. Just checked the item vs the receipt, offered to return or exchange in part for something else. No stress solution to the issue. Outstanding Customer Service. read more

Don't get service from cox unless you are fine with their terrible customer services. We have cox Internet and TV services for over a year. Recently, I had some questions about the last bill, and called customer service. They transferred me to different departments seven times! No one can explain why I have to pay that amount. After two hours phone call, the 8th representative finally admitted that they chartered it wrong and wrote off the wrong charges. The previous seven are unhelpful and rude. read more

Corey was awesome today. Just stopped in for an Ethernet cord and walked out with an extension router for my bedroom. No pressure, just information and a helpful suggestion. He went above and beyond to help us and we appreciate it. I don't know if he's the manager, but he should be. read more

Way too long of a wait just to get a new remote. Surprisingly busy with only 3 workers to assist. It's not just walk in and get service. You have to wait in line electronically called by order of arrival so fingers crossed you don't arrive after somebody needing special assistance or wanting to get more info etc. been waiting over 20 minutes and haven't even told them the reason for my visit. If its appointment only then why don't they have the option to schedule an appointment online?! This is a joke and they close in 30 minutes and you best believe I leave here with a new remote or goodbye cox. GET MORE WORKERS finally helped and the guy at check in failed to ask why I was going today when I was called they got me the remote in 2 seconds and apparently I could have done that right when I got there and not have had to wait really upset poor service is not a way to keep business! read more

Came in here for self installment pick up, had a horrible guest service experience, a sales representative who calls him self HUGO tried to finesse me by giving me two wires without any explanation telling me all the instruction is on the paper. Ofcourse I had a feeling he was bullshitting me where I had to go back to the store within 1 minute (thankfully without returning home) because I felt weird about it and the 2nd guy that helped me out named Drew was legit and very professional and sent me home with a full installment equipment instead just two wires.. Just disappointed how Cox service was.. knowing that their company have been around for so many years.. I just hope that they retrain HUGO. read more

The store is fine but Cox Cable internet sucks. The speeds are erratic and mostly slow but I actually got a speed of 50 MBs one day after Cox was down for about an hour. Haven't seen that since but Cox has been down since too. Don't know if they are working an issue or are just crappy. Speeds have been as low as 10 MBs but generally are in the low teens. I am the only person on my internet channel. There are 19 over sites locally but most people are on channels 1,6 or 11. read more

I had the worst customer service ever here. Horrible, Terrible and Terrible..... I highly recommend to go other location seriously. read more

This is the worst internet company ever. Every 15 minutes the WIFI completely shuts down for at least 10 minutes. This problem has been happening since we bought the router and is the worst company in the world for internet. Cox costs a lot and has complete TRASH. read more

Alright service, was helped on both times in terms of switching an internet account over to me and in my cancellation process. However I do wish the rep was a little more thorough on the pro-rate payment after a cancellation process. I will probably just call in next time online. read more

Very nice experience..Lailani was so helpful and nice !! Thank you so much for your help !

Customer service is terrible, the guy who helps me is very impatient, looks like owed him money. We just want to return a cable get so complicated. Because the service,I definitely won't come back and I will consider whether to continue using cox. read more