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    Green Telecom Group

    5.0 (1 review)
    Closed • Closed

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    11 years ago

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    Smartology

    Smartology

    (58 reviews)

    They are the best. We had some issues with a home NAS storage system, and it ended up taking almost…read morea year to get the system hardware replaced, through no fault of theirs. Once the hardware was finally ready, they came out with no questions asked and corrected the install. They worked hard, respected our home, cleaned everything up, and provided amazing customer service from start to finish. I highly recommend them.

    I called last Friday to get a technician to come out today, Monday, to activate my ethernet port…read morehere at home. I had a 1:30 pm appointment. I figure things happen and take time so I didn't call until 2:30 pm or so to check on where the technician was. I was told that my job had "not been added to the schedule" but they would see when a tech could be there. I was then told 3:45-4:00pm. No one arrived. I called at 4:15 pm and was told they were 25 minutes away. I called at 5:01 and the voicemail said the office was CLOSED and here it is 5:15 and no one EVER ARRIVED. I realize compared to other jobs this company has, my job was small and not worth a lot of money. However, the measure of a great business is to treat small customers as well as your big customers. If you don't show up when scheduled, fail to add a job to your schedule, and keep lying to your customer about the arrival time of your tech who NEVER shows up at all...why would I trust this company with my larger corporate work? How you treat people matters, whether the job is big or small. This was unacceptable today and I did not appreciate that I had to keep calling YOUR business to find out what was going on, what happened to the tech, etc. Why aren't YOUR people communicating with customers? Why didn't anyone apologize? Why didn't anyone call before close of business to say, "Hey, we're not coming!" I was extremely unhappy because no one cared that I had taken time off work to meet the tech and no one cared enough to even CALL me and let me know what was going on. You guys dropped the ball big time here and were incredibly thoughtless and rude. Update: They just arrived at 5:36 pm. The techs themselves were GREAT and were able to do the work and complete the job. However, I wanted someone to know about the lack of transparency and communication today as it was very upsetting to me. The quality of work and the people you hired to do the actual technical job were terrific, knowledgeable and qualified. I realized it was not THEIR fault today, but I think it's important for people to know about the communication problems. I updated my review from 1 star to 3 because of the actual techs and their skills.

    Greenfield Communications

    Greenfield Communications

    (12 reviews)

    ZERO STARS ! Going on Day #4 no internet…read more My experience with Greenfield Communications has been extremely frustrating and disappointing. The internet service has been unreliable, with outages that leave customers without a clear timeline for when service will be restored. This is especially unacceptable for people who work from home and depend on a stable internet connection. Communication during outages has been poor, and customers are left waiting without proper updates or support. There has been no sense of urgency or accountability for the disruption caused. Customers are paying for a service that is expected to be reliable, and when that service fails for an extended period of time, there should be accountability. Greenfield Communications needs to provide proper compensation and account credits to customers affected by this outage. Many of us have lost valuable time, productivity, and income because we rely on this service for work and daily responsibilities. We deserve transparency, better communication, and a fair resolution for the inconvenience caused. I hope Greenfield Communications takes these concerns seriously and makes the necessary improvements moving forward

    I've had their service for many years because of how limited the options were in Ranch Murieta…read more Last Sunday the internet completely went out and as of 0430 today I still don't have a working system. They cannot seem to get anything right and are passing the buck to the streaming companies now. I have called repeatedly to get them to update the IP address to one in the United States, not a bouncing one from another country, and only get a response of it may take a few days. I will be looking into changing companies and not recommending them to anyone. It has now been 5-1/2 days without internet service. COMPLETLY UNACCEPTABLE

    Green Telecom Group - telecommunications - Updated September 2026

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