Manny was amazing! From the 45-minute text before his arrival all the way through showing me some…read moreadditional system enhancements I could make if needed, Manny was professional, efficient, and explained the entire system and process clearly. If my experience with Manny is any indication of how Cityside Fiber operates, I'm looking forward to a long and happy relationship with our new internet provider. Highly recommend!

We had a great install with Manny! He was very kind, informative, and helpful!…read more My advice with City Side Fiber is to ask for clarification several times. They has a strong wifi connection but the internal miscommunication and lack of notes for each customer makes for a very difficult experience working with them. Every time we call we need to reexplain everything and one person will tell us we dont need to be home 100% and the auto text says the same then someone shows up and says we do have to be home. There is definitely a lot of issues with the admin side and customer support side of the business but at the end of the day we will stay with City Side Fiber since they have a stronger network/connection than other providers in our community and working face to face with people like Manny is great!

Exclusive! Saved me from 2 other internet provider's. Works…read moregreat CEO knows what customers want!

Super friendly and a great vibe. The gentleman who helped us explained everything thoroughly.read more

It's great when it works. But be aware that you are on your own when something goes wrong. The…read morecustomer service is an absolute rubbish. A few months ago our Internet speed went down from 100Mbps to 3Mbps. Yes, three. It took them about 3 weeks to get it fixed. In the process I have been in contact with mediocre customer service reps that are trained to copy/paste boiler plate responses. It doesn't matter whether they've given you an answer or ETA. They'd always ask, "Is there anything else that I can help you with?" so they can end it asap. This time around I had to move my service to a different address. The first rep that I talked to set up the install schedule. A day later I still didn't get any sort of confirmation. I contacted them again. Turns out that the schedule wasn't made at all. So I had to make another request. The rep that I chatted with this time was extremely slow and couldn't get a grip of the issue and task to be done. In the end, the install was scheduled. But wait... I ain't falling for this again. I immediately contacted them again to see if there was an install scheduled. Yes, there was, except that it was scheduled to be done at my OLD ADDRESS!! How can they mix this up?? Come on.. transfer of service to a new address that you were aware that was not in your system yet. Need any more clues on where to send the technician to? So, it took me the third time to get this simple job done.

inept company, inept employees I cancelled my phone services…read moreand they did not offer to unlock the phone at the time, so getting it unlocked 2 weeks later has taken over 7 hours on the phone and 11 agents and they still can't tell me if it is unlocked

When I think of Cox, I can't help but laugh at just how lazy, unintelligent, and incompetent this…read morecompany really is. They sell a product but apparently have no clue how it works or how to provide customers with basic information about installing it. I'm talking about their useless cellular backup device. Asking someone at Cox to simply verify where this stupid little device connects to the modem is like pulling teeth. It shouldn't be this damn difficult to get a basic technical question answered about a product THEY sell. Merliza at the store didn't have a damn clue and became very argumentative when I went in looking for help. All she could do was repeatedly tell me to "go to the website," even after I explained that the website was no help and didn't provide the information I needed. Repeating the same useless answer over and over doesn't suddenly make it helpful. This has to be one of the stupidest-run internet companies ever created. How do you sell equipment that your own employees apparently know nothing about? Let's hope Spectrum cleans house, fires the lazy and unhelpful employees, and replaces them with knowledgeable people who are actually willing and able to do their jobs. Customers shouldn't have to fight this hard just to get a simple technical question answered

I walked into the Cox Communications store on Sand Canyon Drive expecting to exchange equipment…read more Instead, I accidentally bought tickets to a live comedy show. Step 1: Sign in immediately. Step 2: Watch eight employees somehow all be "busy" while accomplishing absolutely nothing. It was fascinating. One employee was deeply committed to a laptop, another seemed to have an intense relationship with their phone, and the rest had clearly mastered the Olympic sport of looking occupied while avoiding eye contact. Then came my favorite part... After patiently waiting my turn, two customers who arrived after me asked an employee "one quick question." You know... the famous "quick question" that somehow turned into an entire customer service appointment. Apparently, the queue is more of a decorative suggestion. Eventually, my name was called by Nichole, who looked like someone had just informed her that break time was officially over. No "Hi," no "How are you?"--just pure enthusiasm... if enthusiasm had been unplugged. Every question I asked seemed like I was requesting the secrets to the universe. Meanwhile, the gum chewing suggested she was mentally already clocked out and halfway to Friday night. By the time I left, I found myself thinking, "You know what? The DMV isn't so bad after all." Honestly, next time I'll just call customer service from home. At least if I'm going to be frustrated, I can do it in sweatpants. Cox has mastered the speed of fiber internet. If only the customer service could load as fast. Would I come back? Only if Netflix starts filming a new season of The Office here.

I am writing this review for the excellent service provided to us by David Cardenas. He was polite,…read moreknowledgeable, honest and best of all - he was able to resolve my concerns. I accidentally dialed the Woodbury store's number thinking I was calling the Quail Hill location. I intended to downgrade my service because as we all know, the rates are getting ridiculously expensive every year. Over a week ago, a rep at the Quail Hill location quoted us $ 90 to keep internet only. Prior to speaking to David, I called & spoke to a female representative from the Retention Department to see if they can lower my bill and I was told by the rep that those promotions have expired. She was trying to convince me that even with the higher rate at $ 217, that this was the best deal available, and that the promotion extended to me before was no longer available as they were taking a loss on those. I then asked for the $90 internet only pricing quoted by the Quail Hill rep and this female rep added another $ 45 to the $ 90 if I wanted to just keep the internet so over $ 150 for internet at 150 mbps. That was when I dialed the Woodbury store by mistake and David Cardenas picked up the phone. I explained my situation and he quoted me a price of $ 87 for my internet service bundled with HomeLife and the price will be guaranteed for 24 months. When my husband and I showed up the following day to pick up the modem, David confirmed it is $ 87 and no other catch. I had spoken to multiple people and nobody at Cox (store, chat or phone support) gave me this option. Everyone I spoke to (before David) provided a much higher price. We also asked David to price a package with TV as well, and his quote was a lot lower than the others. Kudos and thank you so much David! Cox needs more people like you.

I believe the employees at this location are commission-based. One sale person does not help the…read morecustomer of another sale person, even in emergency. We had a very good sale guy who helped us moving a few mobile lines to Cox. All worked well except for one line that didn't work. When we called in for help, our own sale guy was with another customer, no one else wanted to help and a guy just put us on waiting permanently.

I work for a local staffing agency in San Diego, Go-Staff Inc. in the Clairemont/Kearny Mesa (So…read more California) area. Our company has worked with Ztelco for multiple years. I've had the pleasure of interacting with this company for the past 2 years. The Ztelco crew that handles Go-Staff's account...Adam V, Ese S, & Fernando are a great team to have, hands down. The team has always been professional, supportive, diligent in the task at hand and the follow up is always appreciated. It is easy to ask for help; email, a phone call, or even a message in Slack. Ztelco is always available and always willing to help. THANK YOU!

The service was just okay and over priced. I started with a different provided and am having one…read moreheck of a time trying to cancel my service with these people. I cancel and then kept getting charged for months. shop around you can find better.

If I could give Netexem more than 5 stars I would. I've been Matthew's client for my home and small…read morebusiness for the last 4 or 5 years. Each time I requested a service from him, never needed to be follow up by me. Matthew is very detail oriented and trustworthy. His quick response, knowledge, and expertise are over the beyond. I contacted him to setup a fax number for my small business yesterday and Matthew set that up less than 4 minutes with the lowest price I could even imagine and works perfectly for my needs. I would definitely recommend "Netexem" for any individual who likes to lower his/her bills with the greatest service. Thumbs Up Matthew!

Really really happy for well over a year. Have been working with Matthew at NETEXEM. Awesome! I was…read morereceiving 20 + junk calls everyday. I can respect the idea that companies are trying to drum up business. I just don't have time in my day to entertain them. The volume took over my day. NETEXEM did solve the problem for me for a really great price. Monthly program giving me the flexibility to handle all of my phone lines Ads, client's, and prospective new customers. My employees are able to connect directly with me at anytime. They set up my home office network, because I'm working so much from home now! Thank you NETEXEM. Your the BEST! CEO OCContractor, Inc. Dan

Tina was great! Very helpful! Lost my phone and she took me through the entire process with a…read morereplacement phone. Excellent

This was the most bizarre retail experience I've ever had…read more I went in considering two different phones, which in this case are $2000+ devices. There were no customers, and the lady who helped me was very nice and helpful, answered all my questions, and I said I'd let her know in a few minutes because I wanted to go hands-on with the phones for a bit and see which one I preferred. Before I could get back to her, however, she got to helping two elderly ladies who were entertaining in their way but very talkative, and it was clear they were in no hurry to get done. After waiting for a long while, I went up to the front, where three associates were sitting, I said I was interested in one of the phones, and the response was 'ok, let's get you checked in.' But there weren't any other customers. I gave them my info, and they asked if I was ok waiting for the lady who originally helped me, who was now dealing with the women who were there as a social event, which is the reason I asked for some else to help me in the first place. I said 'Uh, ok' and went back to the table and waited. Eventually the first lady who helped me took me aside and said she knew her current customers were going to take a long time, and it was ok if someone else helped me. I asked why they just didn't help me when I went up there, and was told it was because she had spoken to me first and they didn't want to 'step on her toes.' That made sense, and I appreciated the nobility of it, so I went back to the front (\m/) and told them she said it was ok if someone else helped me. AGAIN they checked me in even though there were no customers (I didn't have to check in when I first got there and was helped), so again I waited, and after maybe ten minutes I received a text telling me I was up, and an associate was waiting for me at the front of the store. I went to the front of the store and there was no one there. I waited around for a few minutes, and no one came up, no one spoke to me, no one helped me, so I left. After having been there for over an hour I wasn't even all that upset, it was just so strange. I had to process what had just happened as I drove to Best Buy.

This internet is completely awful! The negative reviews echo truely. We moved to a location that…read moreonly provides this internet and it cuts out all the time and takes HOURS to download games or apps! We have reached out to the "provider" and they are bad customer service. I'd also like to add that we pay for the "highest speed" and it's still terrible. Don't expect to use this internet in a rainy day or with clouds present we use our phone hotspots. Edit: You are a scammer. If you actually cared and read my comment; I stated that I did reach out and your customer service was awful, your company just coached us to continue paying for the most expensive Internet option, which I stated is continuously, awful. You always use the excuse of wanting to know customer names, Martin when people have explained there's households previously. You don't need to try and educate us on downloads. We have had exceptionally way better Internet that could download way quicker than this junk service. Download speed doesn't affect this junk to cut out when it's cloudy or rainy or even on a clear day! It's an ongoing issue that multiple reviews have stated. Even the Google AI slanders this Internet company based off of so many negative reviews. Keep on scamming, what goes around comes around.

All around terrible company. The speeds are horrible. The…read moreprice is way too high for low grade internet. Lack of communication when there's outages. Customer service is useless. Requested to cancel due to moving and got a voicemail to schedule a day to shut off service and pick up equipment. Been a whole 24 hours since the voicemail and I have not had a chance to call them back and come home to no service and locked out of my account. Mind you I still have a couple weeks until what would've been my next bill. So I paid for the WHOLE month not a couple weeks. Didn't even give me a chance to set the cancellation up to correspond with my move. Would not recommend ever! You have not made several attempts to reach me I will gladly screen shot the one phone call I received.

Excellent reliability, and support! These guys are great. We're so lucky to have a land-based…read morebroadband company here in San Diego North County. Moreover, one that delivers broadband to places that no one else will.

I will add that as soon as I became aware of the previously past due amount, I immediately paid it,…read moreonce someone finally gave me the details that allowed me to do so. It's great to hear that they "reached out" to apologize. Unfortunately, they didn't leave any message so there's no way for me to have known. It seems like now it's on me that they didn't hear back. Once again, it looks like my bad here.