Avoid this business at all costs. I went into this business with my husband and our small dog (a 7lb., very sweet, female chihuahua), who he was holding in his arms. After browsing the store, I went into the back area to see the animals (I was thinking about buying some chickens) while my husband waited in the front. There was a sign that said "no dogs" in the animal area, so we were being respectful and observant of the policy. An employee (a tan young man with short black hair who was very nice) approached my husband and told my husband he could join me in the animal area. My husband replied that he was observing the policy about "no dogs" in the animal area. The employee assured my husband that he could go back since our dog is so small and friendly, and she was being held securely by my husband. My husband asked, "Are you sure? I don't mind waiting out here," but the employee assured him again and again that it was fine. Reluctantly, my husband listened to the employee and walked back to join me.
Suddenly, a middle-aged, tan woman with long black hair began yelling at my husband. She immediately began chewing him out, saying, "Can't you read?" and "There's a sign!" and screaming at him to leave. My husband calmly tried to explain that the other employee had ENCOURAGED him to enter the area, and that he had said repeatedly he was fine with waiting outside, but she would not listen for a second. She continued to shout at, insult, and berate my husband. Mind you, nothing bad was happening with our dog, and he had been specifically told by another employee to enter! But she wouldn't even listen to him. She just yelled over my husband and berated us.
On a previous occasion, this same employee (the middle-aged woman) had directed us to a different feed store when the Vista Country Feed Store didn't have an item we needed. She acted as if she was calling that other feed store, and then directed us to the other feed store to see a certain employee (she gave us a name, which I wrote down) for the item we needed at that other feed store (I don't want to name names, as the other feed store and their employees are totally innocent in this debacle). When we got to the other feed store (which was quite a drive away), all the employees at that store insisted they had received no phone call from this woman in Vista, and that the employee she named as "waiting for us" didn't even exist! I checked the name of the feed store, and we were not in the wrong place. The employee at the Vista Country Feed Store had just lied totally to us! I was willing to believe this was just a mistake, but when the next time we went back to the Vista Country Feed Store, the same woman did the whole thing with yelling at my husband and calling him names.
If this is her idea of customer service, I don't know what to say. We tried to be exceedingly polite, understanding, and forgiving, but her attitude is over-the-top rude, insulting, and just plain nasty. We have given them more than one chance, and this woman's behavior is just so awful, we will never return. And I want to warn others of her.
I previously wrote a shorter review about this incident, but she must have reported it to Yelp to have it removed. Yelp informed me that they had removed my previous review "because it did not provide enough detail about your customer experience with the business" (that's an exact quote from the email I received from Yelp). So, here I am, posting again with "more detail." So, now you all know the exact problem we had with Vista Country Feed Store. If she tries to report this review again, I can "add more detail" to the next review, too. You can't treat customers this way and expect they won't let others know about it on Yelp.
Reply to Stacie:
You must not be thinking of me! I was not holding my dog. My husband was holding her. And I was not waiting for him. He was waiting in the front for ME before the male employee told him to go back and join me. We were completely observant of your policy on dogs. It was YOUR male employee who told my husband to go back there! My husband was reluctant, but YOUR employee insisted! Then the other one berated US for just doing what YOUR employee told him to do!
Finally, the whole point is that your employee NEVER DID call the other feed store for us. She lied about it! All of the other employees at the other feed store said they had no idea who she was and had never received a call. Finally, if you are the owner and witnessed this woman berating my husband and did nothing about it, that's another problem right there. I surely didn't see anyone else around! So, sorry ma'am, I believe you are quite mistaken in all you have said. read more