Worst experience in years. I contacted them bc I was interested in a used horse shelter they had on consignment. It was significantly over-priced. Kevin, the owner who was my point of contact through all of this, said he would contact the seller to see if they would accept a reasonable offer.
I waited 2 weeks with no response. I called and got a ton of excuses and "poor me", life is hard, etc. I'm a very compassionate person, but it clearly someone who is disorganized and clearly dropped the ball, searching for excuses. He finally after 3.5 weeks got back to me, and we agreed on a price.
They were supposed to deliver by a certain date because we were on a deadline to get the shelter. He totally blew us off, didn't deliver, didn't call...nothing. I called again. Kevin said he assumed I wouldn't want the shelter because he hadn't done what he said he would do and figured I would be pretty mad about it. He did apologize and said he would make it up to us by delivering and installing it at no charge. I thought this was considerate and I let him know that I appreciated the offer. I told him I wasn't so much mad, as frustrated bc we really need the shelter. He said he would have his daughter take pics so I could see the condition of the shelter and would deliver that week on Saturday.
Fast forward...he never sent the pictures and he no-showed again. I called his cell, he didn't answer. I called the store and left a detailed message asking him to call, he never called. I texted him, he didn't respond. He totally ghosted us. I spent the entire day Saturday waiting for him. No Call on Sunday. No call on Monday.
I spoke with him on Tuesday and there were a bunch of poor-me excuses, again, at which point I told him that it was really crappy of him not to have the courtesy, at minimum, to respond to our multiple attempts to contact him, or have one of his employees contact us, and let us know he had no plans to deliver the shelter and honor his commitment. He started ranting like a 12-year-old saying "yeah, I made my truck break down, yeah I wanted to have a bad day, yeah, I wanted to make $60 bucks commission, yeah I wanted to spend my day doing that". Wow. It was literally like listening to a spoiled child have a tantrum. It's kind of laughable listening to a grown man be so vested in not being accountable that he sees this type of behavior as a reasonable alternative. Again, wow. He finally said he has no intention of ever delivering it. Worst experience in years with a retailer. I don't think we've ever tried so hard to spend money with a business. I would run, not walk, away from doing business with this company. read more
