Very kind staff, so friendly and knowledgeable. Highly recommend! They are super helpful.read more

Employees are friendly and plenty of parking in the lot…read more It is definitely smaller and a little more expensive than the average pet store, but they do carry a good variety. Things you wouldn't see at a bigger corporate store. They have fantastic service. Scared me when they opened the door for me because I couldn't see from the outside. The employees also seem knowledgeable.

I'm leaving five stars because it's a smaller chain, has lots of variety, AND it price matches…read more That being said, I would have given three or four stars because the guinea pigs/hamsters are right next to the snakes - I assume they feed the snakes in the cages and the rodents would likely smell the (hopefully deceased) feeder rodents/innards, or the snakes would smell the rodents. It would be ideal to keep snakes and their food on opposite ends of the store, or at least not in adjacent cages. Aside from that, I really like the store. It has plenty of variety of food, or cats, dogs, and other pets. They're local, the prices are competitive, and I like how clean the store is. The employees are incredibly helpful, as I had two employees come up to me and ask if I needed assistance. It's a good local pet supplies shop.

Mandy the groomer did such a good job!! she is amazing at communicating realistic grooming goals…read moreand I'm so happy with how my dog turned out!

Joe, is such a nice man, but their ordertaking system is a little bit here and there but all in all…read morethey wish to accommodate everyone

This place is such a gem !! I usually come from Escondido to get chicken stuff here their little…read morenick nacks in the front are just sooo cute ! Someone dropped off barnyard mixed chickies and they came free with feed and they're are the prettiest hens! Thank you for the opportunity to raise such fine ladies !

Went in today, completely depressed about my beautiful puppy having lymphoma. Erica was more than…read morewilling to help and went away above and beyond. I think she could tell I had been crying. Beautiful Employee. Thank you for employing such such a wonderful wonderful people.

I love this place, except the young woman who seems new and distracts all the young men from doing…read morethe good job they do with her conversation. What happened to oversight? Started going back to PetCo because they have focus and will put everything in the bag when I leave. Maybe she could go back in stocking and stop detracting. Nice woman, just not any focus. And distracts everyone from focusing on the job at hand. Like I said, love this place, but.... Better for me to go to Petco and get what I need. With the padres losing so much, it's not even the padres discount at Petco, but just making sure I get out with everything I went there for. She's very friendly and nice, but doesn't have animals on her mind like the rest of the team. Maybe she'll grow into the maturity it takes to do the job, maybe she won't. In the meantime, you're losing customers and I take my $300 a month+ and go elsewhere. It's a small drop in the bucket, but watch the faces and rolled eyes customers give to each other when asking questions, or when you're trying to check out and she's literally tacking at the guy trying to check you out. Someone should be paying attention there who is oversight. Perky doesn't cut it anymore when you can get what you want for cheap and get free delivery, or go to the kahootz in Poway, or Petco. Or Amazon. Really used to love this place. But.... When customers have to point out the shortcomings of what training isn't covering then there's a problem from the top down. When you have people sitting in the oversight chair up on the right side, you'd think they would be listening to see how things go, instead they join in. I'm too old for this crap. They seem to be the only game in town for a lot of items. I've spoken with two other people who go there who have had similar issues when asking for help there. Like her saying "she" (instead of "we") doesn't carry it, so she doubts the existence of a product. Seriously. Has done this to me twice. And to two other shoppers I know who are friends. What's going on there? It doesn't matter to me, I am going elsewhere again. Just when you had me back. So, don't even bother replying, not coming back. I hear there's a new pet store setting up in town. I guess competition causes competency. Eventually, she'll learn the job if people start mentoring her.

I often frequent the kahoots location in HB and everyone is so so kind and truly care about the…read morewell being of everyone's fur babies! My sweet Nora's T 4 is elevated and I was looking at changing her protein and engaged in conversation with Ashley and Theresa and they were so attentive and genuine in their advice and support as I was very worried and a little stressed about her bloodwork results. They spoke with their nutritionist and got back to be so quickly and were able to share some wonderful suggestions! I came into the store today and they weren't there but Robert was and printed out notes of suggestions for new food. Above and beyond and so supportive! We love Kahoots in HB! Thank you Ashley, Theresa and everyone at this location for working so hard to ensure the absolute best customer service and support!

Here's a polished, fair review that conveys your experience without being overly harsh:…read more I normally have a great experience at this pet store, which is why today's visit stood out. When I walked in, I mentioned that my dog is currently in heat. There wasn't any engagement--no "How is she doing?" or any conversation at all. Later, while I was looking at the chew bones, I mentioned I wanted to get my dog a special treat because she's been such a good girl. I asked about the difference between two products, and the response was simply, "It depends how much of a chewer your dog is." Rather than asking what breed or age my dog was, or trying to help me choose the best option, I ended up volunteering that she's a Rottweiler. The employee just pointed to one of the bones and said, "That one." When I commented that another one looked popular, the response was just, "Yep." At checkout, there was still no conversation--no greeting, no "How's your day going?" or anything that made the interaction feel welcoming. The transaction was completed, and that was it. I understand everyone has off days, and I'm not trying to be overly critical. I also recognize that maybe I caught the employee at a bad moment. However, working in a customer-facing role--especially at a specialty pet store where customers often appreciate advice and conversation--friendly engagement and genuine customer service make a big difference. Since moving to the area and covering it for work, I visit often...hope this was a one off and that this employee has a better day...b/c she sure threw my day off!

I wanted to get my Malamute a sister and came on here to send them a message since I got a malamute…read morefrom them last year. Michael was great and my puppy is healthy and I haven't had an issue. I decided to read the reviews and its pretty sad to see how a business owner responds to the public in such a condescending tone. Obviously complaints or any negative feedback she gets will never be handled correctly. I'm assuming the woman in the filtered pic with the bright red hair is the owner, who offers more than 1 person to "speak to a manager", I came to the pet store 3 times before finally leaving with my dog and each time I went Michael had to text the owner/manager with any questions that he couldnt answer. As another person mentioned, Michael was texting the owner and had to go back and fourth a few times with her before we were able to get everything we wanted for the price we paid. Its obvious the Owner prefers to go back and fourth through text messages with her employees. I'm glad my malamute turned out healthy but would rather not deal with them again since I see how the owner handles complaints. It's disgusting how sarcastic and unprofessional all the responses have been. Especially to Michelle H. and Lauras reviews, why even answer if it's not to make things right? Almost each person that gave a 1 star were concerned for the puppies because of the smell, poor customer service and the dirty cages. Instead of taking each review so personal and being obnoxious - Why not fix the problem? clean the cages, change the amount of puppies per cage, train your employees that they need to be interacting with customers and not eachother. Also letting people know about court dates that customers didn't show up to, screen shot conversations you guys have or breeding right disputes does not make anyone other than yourselves look foolish

Terrible service we bought a frenchie from this place about two years ago. She had so many issues…read morethis place should not be in business and should be closed down.

Love Kahoots!!! Everyone is helpful and there is a lot of variety for my dogs. I also like that…read morethey have food items for those that feed their dog a more natural diet.

Very well stocked and clean store with super friendly and helpful staff! We will definitely go back!read more

OK if I could give them 500 stars I would. Never really went into the store before until my…read morebeautiful puppy got cancer. I went in the other day and was helped by an amazing person. I went in today to get some CBD and a beautiful girl with long dark hair who is one of the managers was also wonderful. Such great employees. To the owners, thank you for employing such wonderful people. It makes a difference.

oh my god! The worker named Dave is a saint! He came out to help try and start my boyfriend's car…read more He was being so helpful in finding the cause, but the battery would not charge and the car had issues starting. He kept trying and trying, until finally the car did turn on!!! He told us how he loves helping people. He is so inspiring and truly one of the most kindest souls I've met. Yay for Dave, the best worker ever!!! Employee of all time!

These ladies that run the shop are fantastic! They take…read moretheir time to help a newbie like me know what to purchase and helped me to save money at the same time. I had bought a hackamore for my son at this store and the horse hated it from the start and bucked my 16 year old son off and stomped his head.... after an emergency room visit he checked out fine (thank God) but I needed to see if I could return the hackamore. I didn't expect them to take it back after all it had been through... but they took my situation into account and refunded my money. Just wow! I will only shop here in the future because of their caring and understanding. Awesome owners for an awesome store.

At the back at Vail HQ this newly developed area has a lot of little shops. More coming I'm told…read more This is a Wonderful Saddlery and Western Shop. Lovely ladies at the cash register. Friendly, courteous and knowledgeable. Prices were amazing and for being open only a week their inventory was great including lots of different items: jewelry, clothing, tack, wallets, etc....we will be back. Visit the whole area and Get yourself some Pizza, visit the saddlery, stop by the little chef store and then get some ice cream or coffee. Support local businesses. You won't be disappointed.