Employees are friendly and plenty of parking in the lot…read more It is definitely smaller and a little more expensive than the average pet store, but they do carry a good variety. Things you wouldn't see at a bigger corporate store. They have fantastic service. Scared me when they opened the door for me because I couldn't see from the outside. The employees also seem knowledgeable.

Very kind staff, so friendly and knowledgeable. Highly recommend! They are super helpful.read more

I'm leaving five stars because it's a smaller chain, has lots of variety, AND it price matches…read more That being said, I would have given three or four stars because the guinea pigs/hamsters are right next to the snakes - I assume they feed the snakes in the cages and the rodents would likely smell the (hopefully deceased) feeder rodents/innards, or the snakes would smell the rodents. It would be ideal to keep snakes and their food on opposite ends of the store, or at least not in adjacent cages. Aside from that, I really like the store. It has plenty of variety of food, or cats, dogs, and other pets. They're local, the prices are competitive, and I like how clean the store is. The employees are incredibly helpful, as I had two employees come up to me and ask if I needed assistance. It's a good local pet supplies shop.

Mandy the groomer did such a good job!! she is amazing at communicating realistic grooming goals…read moreand I'm so happy with how my dog turned out!

Joe, is such a nice man, but their ordertaking system is a little bit here and there but all in all…read morethey wish to accommodate everyone

This place is such a gem !! I usually come from Escondido to get chicken stuff here their little…read morenick nacks in the front are just sooo cute ! Someone dropped off barnyard mixed chickies and they came free with feed and they're are the prettiest hens! Thank you for the opportunity to raise such fine ladies !

I love this place, except the young woman who seems new and distracts all the young men from doing…read morethe good job they do with her conversation. What happened to oversight? Started going back to PetCo because they have focus and will put everything in the bag when I leave. Maybe she could go back in stocking and stop detracting. Nice woman, just not any focus. And distracts everyone from focusing on the job at hand. Like I said, love this place, but.... Better for me to go to Petco and get what I need. With the padres losing so much, it's not even the padres discount at Petco, but just making sure I get out with everything I went there for. She's very friendly and nice, but doesn't have animals on her mind like the rest of the team. Maybe she'll grow into the maturity it takes to do the job, maybe she won't. In the meantime, you're losing customers and I take my $300 a month+ and go elsewhere. It's a small drop in the bucket, but watch the faces and rolled eyes customers give to each other when asking questions, or when you're trying to check out and she's literally tacking at the guy trying to check you out. Someone should be paying attention there who is oversight. Perky doesn't cut it anymore when you can get what you want for cheap and get free delivery, or go to the kahootz in Poway, or Petco. Or Amazon. Really used to love this place. But.... When customers have to point out the shortcomings of what training isn't covering then there's a problem from the top down. When you have people sitting in the oversight chair up on the right side, you'd think they would be listening to see how things go, instead they join in. I'm too old for this crap. They seem to be the only game in town for a lot of items. I've spoken with two other people who go there who have had similar issues when asking for help there. Like her saying "she" (instead of "we") doesn't carry it, so she doubts the existence of a product. Seriously. Has done this to me twice. And to two other shoppers I know who are friends. What's going on there? It doesn't matter to me, I am going elsewhere again. Just when you had me back. So, don't even bother replying, not coming back. I hear there's a new pet store setting up in town. I guess competition causes competency. Eventually, she'll learn the job if people start mentoring her.

Went in today, completely depressed about my beautiful puppy having lymphoma. Erica was more than…read morewilling to help and went away above and beyond. I think she could tell I had been crying. Beautiful Employee. Thank you for employing such such a wonderful wonderful people.

I often frequent the kahoots location in HB and everyone is so so kind and truly care about the…read morewell being of everyone's fur babies! My sweet Nora's T 4 is elevated and I was looking at changing her protein and engaged in conversation with Ashley and Theresa and they were so attentive and genuine in their advice and support as I was very worried and a little stressed about her bloodwork results. They spoke with their nutritionist and got back to be so quickly and were able to share some wonderful suggestions! I came into the store today and they weren't there but Robert was and printed out notes of suggestions for new food. Above and beyond and so supportive! We love Kahoots in HB! Thank you Ashley, Theresa and everyone at this location for working so hard to ensure the absolute best customer service and support!

Here's a polished, fair review that conveys your experience without being overly harsh:…read more I normally have a great experience at this pet store, which is why today's visit stood out. When I walked in, I mentioned that my dog is currently in heat. There wasn't any engagement--no "How is she doing?" or any conversation at all. Later, while I was looking at the chew bones, I mentioned I wanted to get my dog a special treat because she's been such a good girl. I asked about the difference between two products, and the response was simply, "It depends how much of a chewer your dog is." Rather than asking what breed or age my dog was, or trying to help me choose the best option, I ended up volunteering that she's a Rottweiler. The employee just pointed to one of the bones and said, "That one." When I commented that another one looked popular, the response was just, "Yep." At checkout, there was still no conversation--no greeting, no "How's your day going?" or anything that made the interaction feel welcoming. The transaction was completed, and that was it. I understand everyone has off days, and I'm not trying to be overly critical. I also recognize that maybe I caught the employee at a bad moment. However, working in a customer-facing role--especially at a specialty pet store where customers often appreciate advice and conversation--friendly engagement and genuine customer service make a big difference. Since moving to the area and covering it for work, I visit often...hope this was a one off and that this employee has a better day...b/c she sure threw my day off!

Terrible service we bought a frenchie from this place about two years ago. She had so many issues…read morethis place should not be in business and should be closed down.

Smells like molding water as soon as you walk in. The dogs are given paper strips to lay on. They…read morelook like they haven't been cleaned in months. I saw a dog that peed significantly in their small room and was stuck with it. I saw an employee shove a dog back into the display with a metal bowl. I am completely sickened with the condition these dogs are in. They're better off at a shelter. I'm considering contacting the county to check out this place.

Love Kahoots!!! Everyone is helpful and there is a lot of variety for my dogs. I also like that…read morethey have food items for those that feed their dog a more natural diet.

Very well stocked and clean store with super friendly and helpful staff! We will definitely go back!read more

oh my god! The worker named Dave is a saint! He came out to help try and start my boyfriend's car…read more He was being so helpful in finding the cause, but the battery would not charge and the car had issues starting. He kept trying and trying, until finally the car did turn on!!! He told us how he loves helping people. He is so inspiring and truly one of the most kindest souls I've met. Yay for Dave, the best worker ever!!! Employee of all time!

OK if I could give them 500 stars I would. Never really went into the store before until my…read morebeautiful puppy got cancer. I went in the other day and was helped by an amazing person. I went in today to get some CBD and a beautiful girl with long dark hair who is one of the managers was also wonderful. Such great employees. To the owners, thank you for employing such wonderful people. It makes a difference.

I came here for the first time and had a great experience! I was greeted by a friendly woman when I…read moreentered the store, and she directed us to the dog food since we didn't know where to go. We found the brand we needed which I was so excited about because no other feed store had it. I checked out with more than I originally came for, because I found more helpful things in the store for my dogs! Thank you, Tractor Supply! I will be back!!!

Let me start by saying that this is apparently a TSC corporate issue as well as a store issue…read more I was looking for a good price on hydraulic fluid for my tractor online, and found that TSC carried what I needed. They charged about $17 to deliver in a few days or $19 to deliver on that day. I placed the order online and waited, and waited, and waited. Then I went back to check on the order and the online system said it could not be delivered that day, as promised, but would be there by 3:30pm the next day. I decided I could just pick up what I needed in Escondido, so I canceled the online order, that same day, within a few hours, using the same system I used to order it. The next day, without any communication at all, a guy shows up at my door with the product. I told him I had canceled the order. He verified to me that he was delivering on behalf of the Valley Center TSC and he was a 3rd party contractor. He said this has happened many times before. I told him I didn't need the product and to take it back. He showed me the text he sent to TSC that stated my reasons. The next day, I checked my credit card and saw the "pending" charge still sitting on the account. I waited to see if it would reconcile in the next day or so. The next day, late in the day, someone tried to deliver the pale of fluid AGAIN. This time he dropped it off on my driveway, made no attempt to contact me, and was headed up the driveway on foot when I called to him (three times) and he finally responded. I told him the order had been canceled, and I asked if he worked for TSC. He said he DID work for TSC, the SAME STORE in Valley Center that the other guy tried to deliver from. He took that pale away and I checked my credit card the next day to find that the charge was still pending. I waited for another 24 hours and low and behold the charge went from pending to CHARGED on my account. It then became a phone hassle for me to try to get my money back from a company that refused to take NO for an answer and was bent on shoving their product down my throat, no matter what. I don't know if this is a corporate issue or a store issue, but I DO know that this was no accident or miscommunication. They can't blame the computer for this. I was able to get a "Team Leader" at the store to process a "Return" for a product I never received, on an order I canceled within a couple of hours of placing it, but now I can spend even more time making sure that this happens. I always liked the store and the idea of having their products available for a reasonable price, but I will not do business with shady people, no matter how good the store may appear to be. I'm done with TSC for good, unless I get a corporate person to reach out to me and convince me that this is just the actions of a rogue store manager in Valley Center and not a typical TSC experience.