PETCO ON COLLEGE BLVD- Employees at Grooming are FRIENDLY, quick, and attentive. Employees at the cash register are FRIENDLY, quick and attentive. I initially wanted to see how the grooming is at the Vista Way, Oceanside. I booked an appointment, but was running 10 minutes late. I came at the grooming, waited for 15 minutes as the lady was busy inside with a dog. She comes out, tells me, she already had her other groomer take their lunch. So they couldn't take me in. WTH. While at the location, i called Petco at College Blvd location and they said they could take me in 2 hours later, but the guy eventually said, just to walk-in and they could take me in. I went to that Petco location STRAIGHT from this Vista Way in Oceanside Petco and...guess what. PETCO at the College Blvd, took my pet in for a quick nail trim. HIGHLY RECOMMEND TAKING YOUR DOGS HERE. The grooming employees ARE ALL KIND, WELCOMING, FRIENDLY, UNDERSTANDING. THEY DESERVE A RAISE, A PRAISE... I WILL COME BACK HERE AGAIN AND AGAIN. read more

You can provide excellent service, but if your attitude is condescending, don't be surprised when customers leave less-than-stellar reviews. I simply asked how long my dog would be until pickup. If the answer is anywhere from "1 hour to 3 hours or more," that's fine, just be polite about it. I understand there may only be one groomer and that they're busy, but as a customer, I booked an appointment and am trying to plan the rest of my day. I have errands to run and would appreciate a realistic estimate without the attitude. Waiting isn't even the issue. If someone had told me nicely that they were backed up, I would have been completely understanding. What bothered me was being made to feel like I was inconveniencing the staff by asking a simple question. And while we're at it, the constant pressure around tipping doesn't help. Tipping is meant to reward good service, not compensate for poor customer interactions. Had the experience been more pleasant, I likely would have tipped more generously. The groomer may do great work, but customer service starts at the front desk, and unfortunately that's where this experience fell short for me. read more

Well the knowledge of our vet was way off. Instead of treating a cold virus with my little dog. Our pup came home as had seizures and past at the emergency medical clinic. There has been a mass on his brain. We kept saying after doing research on our own we wanted him to grow the scope up the nose. Nah he says after like two months and steroids. This could have been avoided. And they kept charging us for each visit even though they did Nothing! We like to groomers there but stay out of the vet read more

I like taking my dog there to buy his kibble and freeze-dried food. Prices are a bit on the high side, but it's very convenient, and he loves all the new smells and getting to meet other dogs. The staff is always super friendly, and there's a free treat every time we visit. read more

I brought my Australian Shepherd Frank here when my usual grooming spot became nearly impossible to book with, and I'm so glad I gave Petco grooming a try. Scheduling online was super easy, the pricing was clear and upfront, and the whole process felt refreshingly straightforward and honestly, I don't think they hand blow dry the pups... My Aussie really isn't a dryer fan anyways, but his stylist did do a wonderful job. He washed him, gave him a nail trim and very impressive. The shedding was done efficiently and thoughtfully and if you've ever owned an Aussie, you know that's a pretty big deal. Frank looked awesome, felt great and smelled good lol will definitely be back. read more

Petco - Pet Stores Near Me - Oceanside, California

I love this petco!! The employees are always so friendly. Last week I brought my dog with me and he was very curious about what was behind the cash register. The woman working was super sweet and gave him quite a few treats. Thank you for making us feel like family at this petco!! Yall are doing something right with the staffing read more

Why is Caroline still working here!?! She is awful and I don't understand the hold she has at this location to be still be employed!? She has more than a handful of negative reviews and not only lacks professionalism and great customer service, but completely lacks the ability to communicate to a human being with kindness!! As a store that caters to taking care of our pets, I would NEVER employ someone who treats their customers that way!!! .... And petco please stop responding with these generic responses, we all know nothing will happen. But patrons, please choose another store for your pet needs, you'll leave feeling discouraged and so disappointed if have the unfortunate experience of interacting with Caroline read more

Jay is great with our Jedi. Jay is welcoming and its clear she loves our furry friends. Appreciate her reaching out to reschedule grooming appointment and mindful of my time and schedule as well. Jay is reason we bring Jedi to Petco in Oceanside. Jedis mom read more

I purchased the $249 package for two 6-week-old classes online and took one. They said I never paid for the second one. I purchased it online, but when I called Petco, they said the store had the records. When I called the store, they said they do not handle the online stuff and that they only see one class. It's been a nightmare and I finally just gave up after spending hours on hold with Petco to try to look up my order. read more

Petco - Pet Stores Near Me - Oceanside, California

Zack was super! Great services and staff all around!!! I am grateful how they care for my 15 yo Bichon!

Went in and the G.M. Karen helped me out even though it was late and was nice and friendly.

I had a 1:30pm appointment for my six-year-old yellow lab to be groomed. When I asked for the groomer, they said she was out to lunch. It won't be back for 20 minutes. That is totally irresponsible and unacceptable. I cannot recommend and I will not return! read more

We are seeing Laurie for dog training and are seeing improvement. Thanks for her advice and support.

This Petco has the rudest customer service I've ever experienced. I came in recently to buy dog food and couldn't find what I needed. A middle-aged woman with straight blonde hair asked if I found everything, then insisted I show her the product, but was rude, combative, and had zero knowledge of the store's inventory. I suddenly remembered I'd interacted with her before and had the same unpleasant experience. I hope she is not the store manager, because how someone like that ended up in customer service is beyond me. read more

Please do not buy Reptiles from petco!! Reptiles at this big box stores are bred in mills - the equivalent of puppy mills but for reptiles. filthy cramped conditions. these stores are known to seek dead or dying Reptiles occasionally as well look elsewhere! MorphMarket is a good place or call a nearby reptile rescue. they do not properly care for these animals, using harmful substrate and keeping them too dry to shed. these animals are stressed and struggling. they also will sell you all the wrong products under the facade of a "starter kit" in which (almost) all the products that comes with it are harmful. please do your own research when buying a reptile and do not support these places! read more

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I had an incredibly disappointing experience at this Petco location while picking up a DoorDash order. I came in to grab a single item (dog food), and the line was already backed up with only one cashier on duty. After patiently waiting, I watched the cashier finish ringing up a couple... and then continue chatting with them for several minutes while the line stalled. After a long wait, I asked if we could keep the line moving. Instead of helping, the cashier got noticeably rude and defensive. Another employee finally opened a second register, but things got worse. I showed her the DoorDash pickup code and went to grab the item. She immediately accused me of trying to steal it, claiming I hadn't paid, despite me clearly identifying myself as a Dasher and following protocol. She became overwhelmingly rude to myself saying that "it's her job to answer questions that customers have" when really her job is to check customers out. She was standing there even after the customer had paid and was just acting like there weren't 5 other people waiting to be checked out. Then she said, "I know who you are. Now we both know who each other are," which was honestly disturbing and felt like a personal threat. When I asked for her name, she smugly said, "Caroline. I'm a manager. Go ahead and call corporate." So I did. This is not how a manager should behave, especially not toward someone coming in to do their job professionally. I've never had a store experience where I felt so disrespected, talked down to, and borderline harassed. If this is how this store treats delivery drivers, or any customer, honestly, then it deserves to be called out. Train your staff, hold them accountable, and maybe teach your managers that "customer service" doesn't mean power-tripping over the register. Avoid this store if you expect basic respect. I called Petco Support and reported this incident to Corporate like she told me to. read more

I absolutely love this store. It's always clean, organized and the staff is upbeat and friendly. I bring my rescue MinPin here often for treats, grooming, clothing and new accessories. Prices are still reasonable. Yes you can order things online, but I still enjoy walking into a store with my best friend and seeing her get excited. I can't help but spoil her! Thank you Petco for all that you do for my fur baby. read more

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I want to send a shout out to Petco employee Tami . I have been bringing my fur baby here since the day I adopted him. She was the 1st person who helped me get set up with a bed , crate , treats , leash etc. over the last 2 years we have come here often. Tami referred us to Petco dog training at the store , which was fabulous. She also helped me get started with the Petco veterinary and grooming services. When we visit the store she takes time to greet us remembering our names and my grandkids names also , because they love visiting the pet store. Over time she's helped us pick out bigger beds , bigger leashes and more difficult toys. She makes this chain store feel like a friendly small town shop. She is a wonderful ambassador for Petco. read more

The staff are very good it's just Caroline has killed three of my fish being rough and is very very rude to customers

Don't ever use Petco / Vetco!!!!! These people are now so incompetent! After receiving a notice that my dog was due for her annual Bordetella shot, I made an appointment with Vetco (I have been going to them for my pets needs for 30 years). After six (6) text reminders over the last two weeks regarding my appointment at 10:00 a.m. (the first of the day) to get my dog a Bordetella shot I arrived at 9:50 a.m. to check in. After having been told to wait until 10:00 when the Clinic opened, I was then told that the Clinic didn't have any Bordetella vaccines and that I would have to go somewhere else for the shot! You'd think that Oksana would have been intelligent enough to let me know about the lack of vaccine before she had me wait 10 minutes or even better that someone at Vetco would have contacted me to cancel and reschedule the appointment in advance! Also, what reputable Vet Clinic doesn't have Bordetella vaccines for their FIRST APPOINTMENT OF THE DAY???? I know Petco management is going to say that Vetco is an independent company, but Petco contracts with them and lets them operate out of Petco stores, so they're just as incompetent in my eyes!!!! read more

I've found the same exact bag of moldy product on shelf at this location twice. Not two bags of the same thing, the exact same bag. I gave it to the cashier over a month ago expecting something to be done, but I just found it out again. read more

Petco - Moldy product that was put back out - Pet Stores Near Me - Oceanside, California

A older woman named Caroline checked us out and she was the rudest employee I have ever experienced. Very combative immediately for no reason. She was rude to every customer before us as well. I have worked in customer service and have never seen that sort of behavior. read more

Allyn, in grooming has taken care of all our dogs. She is a wonderful, kind groomer. My dachshund loves her. All of my dogs have loved her, through the many years we have been going there. I highly recommend her. read more

I just wanted to compliment Laurie the dog training on what a fantastic job she does as a trainer. She is fun to work with, she has been a trainer for 30 years and it really shows. She is so good and patience with the dogs. I can get frustrated sometimes and she will take Janet from me and is able to get her to listen immediately and gets me to take a few breaths and move forward. Janet goes with her sister and we have really been having a great time training the girls. I just signed up for our 4th class, and Janet has gotten her Canine Puppy Certificate and is really doing great. I look forward to our Thursday classes and always marvel at how patience and caring Laurie is to all of the dogs. All of the other staff are very helpful and will stop and help interact or act as a distraction. If you are having any doubts, don't, sign up and look forward to having a great time bonding with your pup! It's well worth the time invested. Thank you again Laurie! read more

Just want to compliment Laurie who is the trainer we've been working with for the last 6 weeks with our 5 month old puppy. Laurie brings a wealth of knowledge and it so easy to understand as she really simplifies her method. She's also really good at managing to help everyone even as a group. We are signing up for another 6 weeks as this has become something we look forward to every Saturday. Our puppy loves her. Thanks Laurie! As a side note -- we also love this store. It's always clean and well stocked with tons of stuff and I always find what I'm looking for. All the people who work here are so nice. read more

Had everything we needed while on vacation and no pet food express in site. Order online For curbside pick up read more

HAD GOTTEN SOME SHOES FROM A FRIEND AND TRIED TO EXCHANGE CAUSE ONLY HAD 3 in box. Girl flat out refused to even consider an exchange or a gift card. She told me that the person that bought them for my dog needed to come in to exchange them. This woman treated me so poorly he acted like I was some sort of thief that stole the shoes and she wasn't gonna give me any satisfaction. When I asked to speak to the manager, she said she was the manager. I guess I couldn't complain to her. on the website, it says 100% satisfaction guaranteed or your money back, it's a big lie. Just a big lie. read more

Saw a mystery $6.99 Materials" charge added to bill when picking up dog. I was told that is for ALL the materials needed to groom ALL dogs. Clippers, tables etc. I have a short haired dog that just needs a bath. We should ALL be charged accordingly!!!! Classic BAIT AND SWITCH! Not Cool. Lesson learned. Also, I've tried the self wash but that is just COLD water and soap in an unclean bath area. Thanks Petco but I'll go elsewhere. THANK GOODNESS WE HAVE SO MANY OTHER CHOICES read more

The groomers don't do their job properly. Trash ass place . I always get the best package which includes ear cleaning & they skip that part with my dog . My dog is a friendly dog read more

Got my dog pack partially groomed.there are restraints for anxious dogs. She did not use them .my dog Is a mess read more

Just stopped by there today needed something to get my dog to stop licking a small cut that had healed .... Went to the counter where grooming and vet are located.... The giirl behind the counter wouldn't even answer a question unless I made an appointment....Luckily I asked someone stocking the shelves And they were able to point me in the right direction ..... this is my last visit to this location....... Petsmart is across the street they can get my business read more

Great fun place, that makes my dog feel like he is in Disneyland! Prices are reasonable, and there are a variety of products.

Dr. Naderi didn't really express any compassion even when contacting her after the sedation received for an X-ray she told us that he would be fine and that due to an enlarged liver my dog was taking longer to process/filter the medication out , I've been emailing the company to get a refund for what was done to my dog still no response. All I can say is ask questions before your dog or cat gets a MINOR procedure done. Ask what type of sedation, the side effects, the dosages they normally give for you animal get all the information you can. Dr.Pham on the other had was very sorry for our loss and even said if we had any questions she was there for us when picking up my dogs ashes. There management and even cooperate office LACK any type of empathy or respect when it comes to pay customer who's animal perished. read more

Petco - Staff - Pet Stores Near Me - Oceanside, California

Clean and friendly people working there, opened right on time. took my doggies there to get Blue's dog food and some special treats

Always had a great experience at petco I've never been to their Vet or grooming so since I've been taking my cat to VCA since she was a kitten, so Im just speaking for the store and their staff. But the staff here have always been very helpful even when short staffed, they answer the phone quickly and even go out of their way to check if certain items are in stock I don't understand why the store themselves are getting such bad reviews would definitely go and try it out yourself because listening to people since most people complain about non sense and things that could've been preventative and some are complying of the store not selling certain items like they are supposed to have everything.... Some people just love it to complain about bs Just my opinion. read more

Super good! Can get a little smelly cause animals are allowed in the store. Most stores don't sell dogs or bigger animals but they do sell smaller pets! Super clean! Has lots of options. read more

My stylist was Amber!!! Everyone in general that works there is super nice but Amber did such an amazing job on my dog (Luna). My dog is a little shy so I was worried about how she'd do, but everything went so smoothly! Im so grateful for the treatment she got and for how friendly the staff is. Thank you Amberrrrr!!!! read more

Petco - Pet Stores Near Me - Oceanside, California

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When I arrived to the store, my 11 month old had just fallen asleep. I really wanted to purchase a cat tree as the black friday sale was amazing. Since I was holding my sleeping baby, I wasn't sure how to go about grabbing the tree or purchasing it, or even getting it to my car. Then Karen happily helped me load my cart with the tree, and was super helpful and friendly. Later after checkout, Caroline helped me out to my car and helped me figure out how to best load the tree into my car, and even loaded it in for me! I could not have bought this tree or got it in my car without their help! For someone like me, who hates being an inconvenience, to have such helpful friendly associates be so wonderful to me and my son means more than I can say. It's not often you come across such kind people. You made my day, and we will definitely be returning to the store for all of our cats' needs. Thank you Caroline and Karen!!! read more

Tami was sooooo nice! She helped us find everything we needed and still asked "did we need anything else". Great Service.

The staff at the veterinarians office are very unprofessional. My personal experience here will make me not want to bring my dogs here ever again and I would not recommend anybody bring their pets here either. I have had better customer service at a McDonald's drive-through read more