After trying both Home Depot and Lowe's to have my new mail key reproduced - I found that I just had a "weird" key. It was suggested that I go to Cothron's and I found one extremely close to my neighborhood (aka, I pass by it nearly every day and have never realized it). Parking is a little weird/tight. I think there's only like 3 spaces and not a lot of room to back out. The reason why I say, "I think," is because the spaces weren't really clearly marked. But whatever, I'm not there to park. I walk in and travel back in time to the 1970s. This place looks relatively untouched. There is a slew of safes and door/home security items (deadbolts, latches, you name it). At the register ahead of you, a wall of keys stares you down. Every shape, every size, everything. I hand over my weird key to the man at the register, tell him I need two copies - and before I get out my wallet, the two keys have appeared. Sweet! It was $5.20 for my two copies of my weird key - which was more expensive than the house keys I had made at Home Depot... but it took half the time (at Home Depot you have to wait for someone to come and work the machine, at Cothron's they're right there and ready to go). So if you need a quick key copy, head down to Cothron's. They'll probably be able to replicate any key you need. read more

One of the worst companies I've ever considered hiring ever. Use Advanced Lock Solutions instead. Cheaper, faster, higher quality customer service. Ask for Mike (www.advanced-lock.com) We had been recommended to use Cothron's to update all of our locks on our new house. I contacted them, spoke to a wonderful service lady, who arranged for a specialized locksmith to come out within a reasonable time frame. Had to pay a $50 credit for the service call that would then be applied to my order. This was the best part of my experience. Locksmith came out, he was great onsite, said he would have some suggestions and a quote by the end of two business days. Didn't hear from him. I called him 1 week later to ask about the quote, was informed that there were some issues with the supplier, some questions about the locks and inserts he was going to recommend, and he was waiting for schematic measurements before he could complete the quote. Said he would call me back the next day. Not having heard from them, I call back ANOTHER WEEK LATER. Same response, however, was then given a quote the following day. I had asked for two different quotes, only received one. Asked for the second quote, was told it would be there next day. You guessed it - NADA. So, I emailed the website, explained my situation, told them I was going to use a different company, and wanted them to know my experience because somewhere in the company there was an issue. Received a call from the GM the next morning, wanting to help, to fix. Told me he had my locksmith, the dispatch, and himself in a meeting that morning to discuss my order. Wanted to know if I was comfortable still working with the same locksmith, or he would switch him off the job. I said I was fine, I just wanted my quotes... Later that day, got both quotes, apologies. I emailed back immediate questions regarding the quotes. And then I waited. One day. Two days. Three days. Emailed again. Dispatch said they would be coming. Nothing. So....I called their competitor - Advanced Lock Solutions - Mike placed my order that day, three days later the locks had arrived, were installed, and were $600 CHEAPER than Cothron's. I emailed Cothron's, told them to cancel all quotes, to refund my $50, and never heard a thing from them since. I wasted 2 months waiting on quotes and locks, never heard anything back from them, and never really got the quotes I paid them $50 for. Ridonkulous. RIDONKULOUS! read more

If you are looking to move a safe in Austin, Texas ... literally, there is no other choice. Originally, we used them to move our safe from downtown to our new house in Lakeway and they were incredible! They gave us a very reasonable estimate, showed up on time and treated the safe like it was their own. Just today, they came back to install another safe. I ordered it directly from the factory and the shipping company left it at the curb. A 805 pound safe just sitting at the curb. I realized this only yesterday when I got a call from the moving company and called them in a panic. They worked us into their already booked schedule and again provided excellent service. Excellent customer service!!!!!!! read more

Sometimes I do dumb things, including but not limited to: losing my house key...inside my less than 500 square foot house. After spending a week looking for said key (and leaving my front door unlocked every time I left the house) I decided it was time to get a replacement. But how? Rather than paying for somebody to come out, I unscrewed the deadbolt thing-y from the door and took the whole contraption in to Colther's. I thought they might say "wtf you moron we can't make a key from this." But guess what! They can! It took them less than 20 minutes, and cost me only $19 for 2 keys. Not a bad deal for the luxury of locking my front door again. read more

I love to get it done and get it done right ! David got my key ,and off I went it iso close to my house , Started at Home Depot and they did not have it, so Home Depot Employee suggested Cothrons. I never can find my keys so I quickly had it it done early.. right price, read more

My only car key was about to snap off and wasn't able to open the doors or ignition. I had first tried both Walmart and Home Depot but were unsuccessful. I took it to David at Cothrons's and he gave it a once over before attempting a copy. It was a strange make and he was surprised my copy had worked for so long. He came out with a new one and said "No charge. Think of it as a trial copy." I will definitely go back for more business as I will go to get another copy of that key and more. Real great service. read more

Next time I will start at Cothron's and save myself the running around. I needed to get a copy of my house key and my truck's key made. I started at Walmart where they copied the house key without issue, but said they couldnt do my car key. They suggested I try Home Depot or some local spot called Cothron's. Never heard of the latter, so I headed off to the next big box emporium. I arrived at Home Depot to be told, they would also be unable to duplicate my truck key, but I should try the shop Cothron's close by. I google'd Cothron's, and was there in minutes (pretty non-descript from the street, I almost passed it!). Once I got in, I was taken care of right away and I had duplicate key in about 15 minutes with no issues! Great service, super fast, and have had no issues so far. They will be my FIRST stop the next time I have to make copies of keys or need something keyed. They also had some very impressive safes in there as well, that I would check out if I was in the market. Great local business read more

I've been using Cothron's for years. I went in today to get a car key programmed and cut. Sam the technician was very helpful, professional and knows what he's doing. He provided great customer service, value and was quick doing the work. Highly recommend Cothron's! read more

I went into the store to have two house keys cut from the key that works perfectly and is not worn out. The keys did not work. Shame on me for not trying them prior to leaving town and giving the keys to the cat sitter. They couldn't get in and it cost me $76 to have Cothrons come out and open the door for them. (After extensive ID checks - which is great.) They ruined the bottom lock on my front door and I'm out another $60 for a new lock. Very expensive lesson. Have ACE Hardware in Georgetown cut new keys for you and test the keys. ACE has always cut them correctly. Five starts for the intense ID checks and text waivers I had to go through to get them to let the cat sitter in. Also they were there in 30 minutes. One star for the fact that they are the ones that cut the keys and CAUSED this issue. read more

There's so many good things that I can say about this company. They were there for me in a time in my life when I couldn't find anyone to make a key for my vehicle. The people there are very kinf, polite and professional. You can truly tell that they have a heart for people. My car broke down last week Tuesday. Got it fixed the next day. That next day my son breaks my key on accident I only had so much in the bank and they were willing to givthe extra mile to help me when I didn't have. What company does that, I thought those type of companies didn't exist anymore but Cothrones does. Genuine people, people with heart and integrity. Thank you so much men of God. I will always remember what you've done for me and give my testimony to others about how y'all helped me. Again thank you so much. read more

If I could give these people zero stars I would do it. The customer service in this place was absolutely atrocious upon my arrival. Took somebody close to 10 minutes to inquire about me being helped, after standing at the front counter and getting my keys prepared, I know the man saw me standing literally in front of him. MAKE SURE you do not consider bringing your own blank keys! THEY WILL CHARGE YOU EXTRA $$! read more

Great service! Maxx was very helpful and courteous throughout the whole process. (He was also pretty hot) would come again!

Everyone likes to save money, so I decided to buy some car key blanks online. When I received the key blanks, I started to look for a locksmith who could cut the keys. To my surprise, most locksmiths in area would not cut my key blanks, because they wanted to sell me their extremely overpriced key blanks. I called Cothron's and they said, "No problem." They were able to cut the key blanks within a few minutes and only charged $6 a key. Kudos to you, Cothron's!!! read more

Called Cothron's for a bedroom lockout which was not an emergency call. The locksmith Clayton showed up as scheduled, opened the door and made a couple of keys, and also helped out with a minor problem with another door. Excellent service. Recommended. read more

After our house keys were stolen out of our car, Ray Lopez from Cothron's came over within the hour and re-keyed our locks. He was very friendly and efficient, and replaced some of our hardware. It was a very easy process and a fair price. Thank you so much! read more

I bought two transponder ignition keys for my vehicle online. Dealer wanted $35 for a key plus $120 to program. The supplier I bought from said to take blank key to locksmith to cut and program. Took it by Cothron's, staff was dismissive, said it would be $50/key to program plus $6.50/ea. to cut the keys. They said there was no guarantee they could program the key(s) and that it would still be full price if they couldn't. I had them attempt one of keys, they hooked up a laptop and some other reader device to vehicle, sure enough they were unsuccessful after about 15 minutes of trying. Charged me $60+ anyway. I found a website that provided a step by step process to manually program key, tried it out and bingo! In less than 1 minute had successfully programmed my key! read more

These guys are the BEST! I tinker with older cars and replacement parts often aren't available so when I bring something to Cothron's it's usually not an easy fix. Don patiently helped me with a car door lock that I've been attempting to repair or replace for months. When it became apparent that the parts just didn't exist Don used his ingenuity to make the parts I needed and rebuild the lock. He really went above and beyond and made me feel like a valued customer in the process. I highly recommend Don and the rest of the team at Cothron's for all your lock and safe needs. read more

Called about getting a 2nd key for a F150. The key needs to be programmed and cut. Over the phone, I'm told it would cost $55 per key to cut and another $65 to program. I go to the store and then they tell me they don't sell the fobs, I need to bring my own. I order two fobs from Amazon for $40 each, take them to South Cothron's and I'm told my program doesn't work for 2105 F150's. WTF? The bestselling vehicle in the US and you guys can't make a key for it? Can't training your own staff to communicate the services you offer? Every time I called I was misinformed. Try else where. read more

This place is definitely the top of the line in Austin Tx My daughter had call me lost her keys ohhh daddy what am I gonna do ? So I called Melissa at Cothron's and she was the best with the problem I was having . She sent Max the mobile key terminator this kid walked up not no less that 10 min this boy say said sir your ready to go and details exsplain his job I was super impressed at his knowledge.i tried other companies before them and all was terrible service and lied half the time I wanna thank Max and Melissa and the dispatch at this Cothron's your company made a dad look like Superman to is daughter and I thank you ! Your company is truly lucky to have you and I'm sure they are proud as well. Great guys !!!! read more

My house was built in the 1930's on a pier and beam foundation so is constantly shifting in its Old West Austin location. As a result I have to get my door locks periodically adjusted, and Ray at Cothron's has done the work the last three or four times. He's on time, does the work well and fast. I highly recommend him and the company. read more

I locked myself out of my house for the first time in many years. I called Cothron's and they sent someone out on a Sunday afternoon. The locksmith, Logan, arrived within an hour and had me back in my home within 10 minutes. He was professional, easy going and very efficient. Thanks again Logan and Cothron's. Highly recommended. read more

Just used these guys to rekey our house. All in all done they are very honest and ethical. Great work fair price. Recommended.

Great service. The tech was ready early and came over right after they called me. He changed four locks and made us three copies for about $150 and was in and out within 25 minutes. Awesome job Max! read more

I needed office keys duplicated, and had gone to Home Depot first, to find they didn't have the kind of key I needed. At Cothron's, I was waited on quickly and politely. He also took the time to engrave the keys with the office number, all within 5 minutes for a great price! read more

Logan was fast, efficient, and did an amaxing job. Can't ask for more after being locked out of my house for 3 hours! Was able to avoid drilling the lock which made it way cheaper as well! read more

I loved the service as I needed an after hours repair to my door lock. Ray the technician was very thorough and wore a mask. He finished and fixed my patio door lock and I appreciate his expertise. read more

I was referred to Cothron's to cut my car key by the local hardware store that only does house keys. They quickly copied my 2005 Toyota key to the blank key that I bought online at Amazon for my model of car. The key was about five bucks and had about fifty positive reviews of people who seemed to use them with success. I transferred the button electronics piece and transponder chip to the new key. The key works well and I will be back for another copy soon. read more

I had to move some paperwork safes by a deadline and my previous mover canceled on me. Cothron said they were booked for 2 weeks beyond my deadline. Calling back the next day I explained the urgency of my situation and they fit me in the next day, early. That's service! They worked quickly and safely and got the work done in record time. The fee for their service was reasonable compared to others, and excellent for a rush job. You can feel secure using this company. read more

Great Locksmith! I needed to have several specialty locks rekeyed to match the locks/keys of my other door locks, plus I needed to get a door unlocked (I did not have the key for the knob). Locksmith Max met me at my home. I told him what I wanted done. He got the locked door opened and then he took a look at my specialty locks. He let me know that the speciality locks could be rekeyed but would need to be removed and taken to their shop as the locks required special parts. And, that he could do that on a return service call when more time was allocated. No problem - I was happy to be told that upfront! So, the following week I contacted Cothron's to get Max out to complete the remaining work. Max returned and he was very thorough, conscientious and tidy. He also made sure to go over what I wanted done again. I only have great things to say as I am very happy with the service I received! Thank you Cothron's! read more

Jeff, a mobile locksmith with Cothron's Safe and Lock, arrived well within the time frame given by Cothron's dispatch beforehand. I was his last call of the day. He stayed late helping me decide on and install the most secure system for handling all the traffic in and out of our house. He even helped me avoid a second service call by letting me go to Lowe's to procure the necessary equipment (twice because I got the wrong thing the first time). He trained me in how to use the new keypad properly (code and also backup key which is meant to be manipulated differently from a conventional key). We will never have to re-key our house again thanks to him. I am extremely grateful for his patience and professionalism. Our locksmith will be a Cothron's locksmith from now on. read more

I have only used Cothron's for walk-in business, but have been a satisfied customer of theirs for a long time.

This is where I always go when I need to get a key made. The last time I went, they made a key and didn't charge me until I was sure it would work. read more

Great experience. Had a broken mailbox key that they could still replicate. Had three made for under $10 rather than pay for the lock exchange. Kudos! read more

Cothron's was a huge help when we lost the keys to our car. They were able to re-key it at a reasonable price and really helped us out in a bad situation. Fidel couldn't have been nicer in getting me on my way within the time I needed. Highly recommend their services. read more

Cothron's are real locksmiths. I initially called another "locksmith" with apparent five star reviews on yelp. They delivered a kid to basically break into my house with a screwdriver and crowbar and some weird pneumatic paddles. After 15 minutes of this kid prying and scratching on the jamb, I called Cothron's again and discovered they have an after hours locksmith on call. Cothron's arrived within the hour and it took them 30 seconds to open my door. btw, if the first thing your "locksmith" does upon arriving at your house is check for unlocked windows, he's not a real locksmith. I now know there are definitely locksmith scammers gaming yelp to generate business in Austin. If I ever find myself locked out again, I'll call Cothron's first. read more

I've lived in Austin since 1972 and this should have been my locksmith for a long time. I got copies of my RV keys, they programed my keyless remote I bought online (it failed the included instructions) .... and made copies of my truck key. ALL this cost less than one truck key I got made at the dealership. Instead of dissing the dealership price, they explained that it was probably worth it to have one "Factory direct" key that I keep as a low wear "master" for the truck. Great attitude!!! read more

Thank you to Fidel and Richard. I came in with a very unorthodox lock that I needed re-keying. I had already had a locksmith at my house, and he was unable to re-key the lock. They worked together to come up with a solution. I couldn't ask for better service, and I will definitely return. read more

These guys know what they are doing! They took care of a need in 5 minutes that I have been (stubbornly and naively) trying to get resolved for several years using the key duplication service offered by the bigbox retailers. I have gotten duplicate keys made numerous times and I'd have a success rate of 0 to 10% (I'd get a bunch of those made hoping it'd work). I had five keys made by Cothron's - every single one works!! I guess it's like getting your heart checkup done at a drugstore Vs. going to a cardiologist except that their bill won't give you a heart attack (probably costs just as much as the bigbox retailers). p.s. I used the Ben white location. read more

Had 4 exterior doors re-keyed by Cothron's. They were very polite on the phone, provided a quick and accurate estimate, showed up when they promised, finished the job quickly and professionally and took great care not to do any damage in the process of re-keying my locks. I am very satisfied and this will be the only company I will call for any future locksmithing needs. read more

I had an issue with my front door lock and Ray L. Fixed it quickly and professionally.