Cothron's did an amazing job of getting me back into my house after I lost the key. They were prompt, professional and very friendly. I could tell immediately that they are experts in their field. I highly recommend! read more

$7.04 for a plain double sided copy!!!!! Call around. These folks are the most expensive shop in 28 counties.

Open until 3PM Saturday. They were there when I needed them. Others were there. Took about ten minutes to be served, but they were busy. Convenient location for me and they have more locations. read more

Cothron's service tech, Steven, was professional, on schedule, and got me back into my commercial space at a fair price. I will definitely use them again. read more

What incredibly poor service. We needed help with the lock on our front door, which completely broke and did not work at all. Cothron's came out, charged us $100, and said they would send us a quote for a new lockset. That was on October 2 - 14 days ago. We have called numerous times - no quote. This is our front door - we need it fixed. We were told someone would call us back, then someone was out sick, etc. No one ever called, no one ever provided a quote, after charging us $100 to come out to look at the lock. And that's just a quote - we still need the actual service performed. We have called numerous times. Unbelievably horrible service. We are contesting the $100 charge on our credit card. We are practically begging for a quote to spend money with them but they could not care less. Cothron's used to provide excellent service but clearly not anymore. Sad. read more

i'm 57 years old, I've had a stroke so I really appreciate Cothron's staff and the amazing service of their employees and you will too? The same kind of service I've received from them for over 40 years! They fixed what I thought was an unfixable lock? Cothon's experience and service is why I have gone to them for over 40 years? I just wish every business I dealt with was as courteous, and had as good a service as Cothron's? I think everyone of their employees worked on my lock to get it to work? I can't thank all of them enough!! And what I thought would be expensive, it was not? God bless them for it? read more

I went to get a set of replacement keys for camper top. Even though they had the correct key number, they made the wrong set of keys. They were not even close. They charged me $35. I later found someone on eBay who was selling the keys for only $13. You would think that they would be more competent. read more

Finally found this brick and mortar locksmith with thousands of blanks to make any key from hanging on a massive wall. Most other locksmiths are only mobile operations with keys for cars and front doors. I required duplicates of a special key which were made in just several mintutes and which could not be made at Lowe's, Home Depot, or Ace. read more

https://youtube.com/shorts/QjZAP2sUIMI?si=OR5g_1UKghHk9hj7 Amazing Cothron's employee Javier visited our school to work on our security when some students rushed in with an "emergency." A baby fledgling crow had fallen from its nest and the kids were distresse. Mr. Javier said that Mr. Cothron insists that his employees step up in the community when duty calls, even if on the clock. Javier did just that and helped out 4th and 5th grade girls save the baby crow by removing the top of the play structure so the fledgling could be placed back in it's next. Thank you Mr. Javier and Mr. Cothron read more

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Hopefully won't have a reason to visit here again, but can say that I spent less than 3 minutes in this place getting a mail key duplicated. Quick, efficient, and affordable. Highly recommend! read more

I LOVE Cothron's: for key duplication, purchase of padlocks, and THE BEST -- getting me into my house after I got locked out. Their 24-hour service is a lifesaver. I have trusted them for over forty years. read more

These people really know locks & safes. Those are their specialties so their advice on these subjects will be valid & useful.

I've been using Cothron's for as long as I've lived in Austin. I've never had a problem and they really know their stuff. Recently they replaced a door latch and it stopped working properly 2 days before the 90 warranty expired. They sent a very helpful gentleman to repair it. He felt that a different door latch would probably work better. Although he had to go back to his shop to get a part, he did so. Ryan was knowledgeable, professional and got the job done quickly and properly. I will continue to use Cothron's anytime I need help with locks. read more

DONT TRUST COTHRONS! I called them to make a key for my vehicle. They made the key, but the technician stole my battery out of my truck before I ever met up with him. Anthony was his name. Don't use this company.....THEY ARE THEIVES!!! read more

Came on for another key duplication. Just great service. Good people. Fast. Thank you!

Absolutely loved the service I received from Don! I went in looking for a safe for our house and they did not have the one I wanted in the store, so Don called his other vendors and was able to locate the safe I wanted and because it was in stock, I received a discount and did not have to pay for shipping. After two trips to the store, a purchase and then a dead battery...thanks a ton for the jump, I left very happy. My good luck continued and I was able to get my safe delivered the next day. The delivery guys were great and instead of just leaving me with the booklet, they took the time to explain how to reset the code. Thanks Jeff! read more

I called ahead about getting an alarm fob for my older vehicle, giving the make and model to the person answering the phone. I was assured that they had it in stock, and could program it within about 30 minutes. Upon driving in the rain, I walked in to an overwhelming smell of tobacco smoke. The person at the counter took the fob behind the counter to check the computer. After checking with an older man, he came back and said "we don't have it." ! I explained that I had called, etc. He had no good explanation, but said that they don't keep older items in stock. When I asked him to check the other location, he went back and the old codger said, loudly "What now!?" Of course, the other store didn't have it either. Before I left, I suggested that they not allow smoking in the store, because the place smelled like an ashtray. After leaving, I called back, and asked about ordering the part, and was told "certainly, it can be here in a couple of days." If I had been told this while I was there, I might not have been ask upset with them, and would probably have ordered it from them. Oddly enough, the price I was quoted over the phone previously was completely different than the one I received on the subsequent call. I have had very good service from Cothron in the past, and will go back for other lock/key matters, but todays experience was less than satisfying. read more

5/5 stars! Went in because my house key broke while locking it. Home Depot couldn't do it and recommended cothrons! They did quick and easy work of my issue by making me 2 copies really quick and cheap! Also have some firearm safes in person at good pricing! Would recommend to everyone 5/5 read more

Ray Lopez did an amazing job! Highly recommended. So fast! Great quality. Would definitely call them again read more

Cothron's Safe and Lock - Keys & Locksmiths Near Me - Austin, Texas

Got my truck key fob programmed and the key duplicated in 15 min. Save my self money, time and they provided great service!

Ray with Cothron's has helped me on two occasions where I needed new keys for an alarm. Provided quick and friendly service each time.

Thank you for coming out in the middle of the night. I was freezing. I work nights and understand not everyone is on my night schedule. Thank you Frank! read more

Consumer beware: It took a long time to get an appointment to install new home locks. Technician charged the fee to make the visit to determine the needs, said he'd schedule the work, and never responded again. The office staff confirmed they received the initial payment but would not honor their commitment to return, nor return the initial fee. read more

Not the most professional and their customer service is lacking. I locked my keys in my car and called them about 3pm. I was told a time range of 30 min to 2 hours for a technician to respond which I think is ridiculous. You should be able to provide a more accurate estimate. Then, they called me an hour later and said a technician was on his way. 30 min later he still wasn't there so I ended up having to call 2 more times and he finally showed almost 2 hours after the initial call. The technician was visibly stressed when he arrived and mentioned "needing a cigarette". I will use a different service next time as in those high stress situations you need a very professional, responsive and friendly company. read more

Just had the best experience with these guys from Cothron's safe and lock. Got some specialty keys made and they helped me open a case I had lost the key for. Friendly and super knowledgeable. Highly recommend!! read more

Cothron's Safe and Lock - Friendly and knowledgeable!! Great service here:) - Keys & Locksmiths Near Me - Austin, Texas

Superb service via Andrew at Cothron's Ben White location. He persevered finding the right key template for our finicky nearly 20 year old LaCrosse. Tech has changed since those early key chips, and our car's aging process threw in more than a few wrinkles - but he succeeded! And at a price my wife and I felt was fair and affordable read more

Had the right key to match my garage door's lock. Only place in town that had this. Nice collection of safes too.

My experience at this place was really wonderful that I had to do this review. Went there to duplicate my car key, it took like a minute or 2, I didn't even notice that it's already done. The guy was really helpful and really skilled. The great news was, it only cost me $4.76. I will recommend this place to Update 6/13/19: 2nd time visited this place for another key copy/duplicate, quick, fast, done! Tested, working, happy costumer again. Thanks. read more

Went in with a key blank for my scooter - nearly instant service - happy people and a less than 5 minute turn around with the best part being - an AMAZING price. Absolute 5 stars and I will never go to another locksmith. read more

Great service! Affordable, fast, and friendly. Also they were practicing very safe social distancing procedures when I visited today.

We called yesterday abt 3:30, needing a locksmith. We were asked if an after-hours visit would be OK, and we said yes. They never called, so that was not good. We called again today, and Steven came during the provided time window , and had us squared away in a jiffy! We will use them again. read more

Professional, friendly, and efficient! Just make sure you know the policys before arriving and they will have you in and out. Great overall experience. read more

Had four keys made here. Two of them do not work. I paid over $20 for keys that don't work. Traveled to another location trusting these keys would get me in and caused me quite a problem. read more

I went to the Ben White location this morning and Fidel took excellent care of me. I highly recommend Cothron's based on the service I received today. If you're down South, definitely check out the Ben White location, and definitely ask for Fidel. I'll be referring people here and anytime I need anything locksmith-related, I know who I'll be calling. Thank you for such great work and excellent service this morning! read more

I recently bent my car key making it completely unusable. My sister drove me to 2 different dealerships trying to get a replacement key made. I was told that nobody had that key in stock and that it would take several days to order one. The service person then recommended I try Cothron's since it's an older car and didn't have a chip in the key. At this point, I was willing to try anything. To my utter amazement, the guy at Cothron's was able to straighten my old key and cut me a new one in under 5 minutes. These guys are amazing and I will take all my key making business to them! You guys really got me out of a jam. Thank you!!! read more

Terrible dispatch service. Was given an appointment today for a home rekey around 10am and was informed technician would be here before 5pm. At 4 I called the the dispatch team for an update and was informed there was not such record of my appointment. Very horrible service from the dispatcher who offered me an appointment for Saturday at a slightly higher service call fee ($5.00). As I was forced to stay home for six hours waiting on NOONE I asked that she waive the $5. In the spirit of customer service she missed the concept and said No. What a shame - we've used them on several other properties. Never again! read more

Had a very professional and excellent experience with RJ of Cothron's safe and lock. Highly recommend this operation and especially recommend RJ! read more

Sometimes I do dumb things, including but not limited to: losing my house key...inside my less than 500 square foot house. After spending a week looking for said key (and leaving my front door unlocked every time I left the house) I decided it was time to get a replacement. But how? Rather than paying for somebody to come out, I unscrewed the deadbolt thing-y from the door and took the whole contraption in to Colther's. I thought they might say "wtf you moron we can't make a key from this." But guess what! They can! It took them less than 20 minutes, and cost me only $19 for 2 keys. Not a bad deal for the luxury of locking my front door again. read more

After trying both Home Depot and Lowe's to have my new mail key reproduced - I found that I just had a "weird" key. It was suggested that I go to Cothron's and I found one extremely close to my neighborhood (aka, I pass by it nearly every day and have never realized it). Parking is a little weird/tight. I think there's only like 3 spaces and not a lot of room to back out. The reason why I say, "I think," is because the spaces weren't really clearly marked. But whatever, I'm not there to park. I walk in and travel back in time to the 1970s. This place looks relatively untouched. There is a slew of safes and door/home security items (deadbolts, latches, you name it). At the register ahead of you, a wall of keys stares you down. Every shape, every size, everything. I hand over my weird key to the man at the register, tell him I need two copies - and before I get out my wallet, the two keys have appeared. Sweet! It was $5.20 for my two copies of my weird key - which was more expensive than the house keys I had made at Home Depot... but it took half the time (at Home Depot you have to wait for someone to come and work the machine, at Cothron's they're right there and ready to go). So if you need a quick key copy, head down to Cothron's. They'll probably be able to replicate any key you need. read more

One of the worst companies I've ever considered hiring ever. Use Advanced Lock Solutions instead. Cheaper, faster, higher quality customer service. Ask for Mike (www.advanced-lock.com) We had been recommended to use Cothron's to update all of our locks on our new house. I contacted them, spoke to a wonderful service lady, who arranged for a specialized locksmith to come out within a reasonable time frame. Had to pay a $50 credit for the service call that would then be applied to my order. This was the best part of my experience. Locksmith came out, he was great onsite, said he would have some suggestions and a quote by the end of two business days. Didn't hear from him. I called him 1 week later to ask about the quote, was informed that there were some issues with the supplier, some questions about the locks and inserts he was going to recommend, and he was waiting for schematic measurements before he could complete the quote. Said he would call me back the next day. Not having heard from them, I call back ANOTHER WEEK LATER. Same response, however, was then given a quote the following day. I had asked for two different quotes, only received one. Asked for the second quote, was told it would be there next day. You guessed it - NADA. So, I emailed the website, explained my situation, told them I was going to use a different company, and wanted them to know my experience because somewhere in the company there was an issue. Received a call from the GM the next morning, wanting to help, to fix. Told me he had my locksmith, the dispatch, and himself in a meeting that morning to discuss my order. Wanted to know if I was comfortable still working with the same locksmith, or he would switch him off the job. I said I was fine, I just wanted my quotes... Later that day, got both quotes, apologies. I emailed back immediate questions regarding the quotes. And then I waited. One day. Two days. Three days. Emailed again. Dispatch said they would be coming. Nothing. So....I called their competitor - Advanced Lock Solutions - Mike placed my order that day, three days later the locks had arrived, were installed, and were $600 CHEAPER than Cothron's. I emailed Cothron's, told them to cancel all quotes, to refund my $50, and never heard a thing from them since. I wasted 2 months waiting on quotes and locks, never heard anything back from them, and never really got the quotes I paid them $50 for. Ridonkulous. RIDONKULOUS! read more