Responsive and great customer service! I needed an additional key for my car. He was fast,…read morecommunicative and a problem solver. Highly recommend!

First time getting their service. Daniel is great, good…read morecommunication. Came as promised and get the job done. Thank you

Great service. They saved my safe and I got an updated digital key pad. Much better setup!read more

I had lost my safe keys. Jeremy from Fortress, Safe, and Security came out and unlocked the safe,…read morehelp me reset the password, adjusted the locking mechanism and lubricated the bars. He did an excellent job and answered all the questions I had. Highly recommend Jeremy!

Can not say enough about this talented man and his magical key making van! When you call he…read moreanswers personally. I offered to text him the VIN , make, model and location of the vehicle. He texted back and said I can be there in 30 minutes...on Labor Day He produced a fob for a Mustang and reprogrammed an old Mustang Fob I had in the rain on Lake Travis. Best price for the over the top Excellent Service.

Worked with Freddy on rekeying locks for my rental home. Reached out via Yelp. Even though Freddys…read moreresponse wasn't the fastest one, his initial quote beat the rest hands down. When he actual arrived at the job site he didn't find the original keys to rekey, but he called and found his way through. He patiently waited and completed the job in timely manner without charging any additional fees for having to wait. All in all a locksmith with very professional attitude and reasonable service call and work charges.

Such an honest and sweet guy! He was transparent and…read moreaffordable with his pricing and showed up to my location in 30 min! This is honestly the best price i got in ATX to replace my key FOB. Other companies definitely were overcharging or wouldn't even quote me a price and it made me feel like they were going to show up and quote a low price over the phone and then show up and charge 3X! The price he quoted on the phone was the same in person and I was very grateful for that. Thank you so much Moustafa I will definitely recommend my friends and family to you(:

When I called Austin Express Keys last night to unlock my son's car, I was told by John the price…read morewas $75 + tax. The technician then call my son he was on his way there but for the price of $80 + tax. When the technician arrived, he told my son the price would be $95+ tax or he wouldn't do it. My son had no choice since he trusted what John quoted $75+tax so we didn't call other companies and also he had waited for 25 minutes there. Integrity is the most important thing in business. John quoted a price of 75 plus tax, then told my child it was 80 plus tax, and when the technician arrived, he insisted on $95 or else he wouldn't do the job. That is a very bad way to do business!!

A gave this company to a friend as a recommendation of mine for an actual local business. They said…read morethe communication, expertise and total amount were all well within reason. Also, funny thing is, they don't use Yelp, but maybe one day.

I contacted this locksmith to replace some internal springs in my door lock. He arrived in his…read morepersonal vehicle and after an hour told me he could not complete the job. I ended up pulling the lock out and taking it to Cothran's who repaired it in 15 minutes and charged me less than $15. I was very disappointed at the locksmiths lack of knowledge and inability to do the job and was charged a service call in our labour for nothing

Their customer service is the worst! I had no problems whatsoever when it was FrontPoint but as…read moresoon as it changed to Alert360 things went down the hill. FrontPoint always provided the panel's battery replacement and new sensors for free, forget about it with Alert360. Whenever I tried to contact them to get assistance or to talk to a representative it took me about 30 minutes to be able to find a phone number to call them. Once I had them on the phone their assistance was of no help, some of the agents were even curt and didn't see to care about my issue. For financial reasons I had to cancel the service, last thing I remembered I was told with FrontPoint that there were no contracts and could cancel at any time without problems. Well, since moving to Alert360 it seems that one is under a contract since you have to give them 30 days notice to cancel or else you will be charged. Since I cancelled at the beginning of September they charged me for the month, ok that's fine, but I gave them my notification before October and guess what?! They went ahead and charged me for the month with no service! Ha! I called them twice to get the charge refunded (the woman that answered was pretty rude by the way), last agent I spoke to told me the refund should've been made right away on my first call! He said the refund would be posted in my back account within 5-7 days...it's already half month and no amount has been refunded so I had to dispute the charge which is still in process. Please don't trust this people and their business practices, they will screw you up any chance they get and you won't see a penny if you are asking for money back! **UPDATE: I received a call from one their representatives on October 29 telling me they had sent me a check on October 16 and I should get it shortly. Well, it is now November 7 and I still haven't received any check yet. I submitted a review at the ConsumerAffairs website and the BBB. My bank is also disputing and investigating this issue. I still don't recommend them and wouldn't go back to them even if their service was free... **UPDATE (11/22/24): The company called me to tell me that the check they had sent went back to them due to them missing to write down the apartment number (you would think they have the complete address since they're a security systems company! The irony!), fine, I gave the correct address and the agent says they'll resent the check. Next day, I received another call saying they couldn't send the check since they don't have the complete address! This company is just joking with me at this point! What type of training is the staff getting? They don't know how to write down notes in one's file??? It's ridiculous, a joke and a waste of time! My bank still dealing with the dispute (about two months ongoing now!) which they shouldn't have to...shm. I have updated every single complaint I put out there about this company (Google, Yahoo, BBB, Consumer Affairs, Yelp, etc.) so people will realize the kind of business this is and to PLEASE STAY AWAY FROM THIS COMPANY AND FIND SOMETHING BETTER!

My installer, Pete King, was wonderful! He set our system up exactly the way we wanted it, was…read moreextremely patient with our questions and made absolute certain that we were well informed & comfortable before leaving. Although he was very efficient with his time, we never felt rushed....and believe me, we asked A LOT of questions! We're so excited that we finally have a security system that addressed all of our concerns and needs.

persistent - we had a challenging lock problem and ran kept working on it until it was solvedread more

Don't bother calling the other places this place will be the best. The fastest response and Mello…read morecame out who was friendly professional and very efficient.

Dynamite. They came out right away. Price was as agreed and no hassle. I was done in 12 min…read more Spectacular. Thank you

Yanis was amazing. I was playing with my dog out in a field for about an hour, the sun was setting…read moreand I must have lost my keys somewhere in the tall grass and they were nowhere to be found. I called Yanis and he said he'd be there in 30 minutes, I believe he showed up a few minutes before that and in less than 15 minutes I had 3 new keys at a very reasonable price. He was fast, kind, and fair priced, exactly what I needed, and better yet he was kind to my pup who was perfectly content spending a little more time at the park while this all went down. Simply put, if you're in the north Austin/Pflugerville area and need a locksmith, let this guy fix what is probably a very stressful situation for you, I have no doubt he'll make it happen. Thanks Yanis!