I hadn't been to this Costco in a long time because Of shopper shopping behavors Yesterday, I have to pickup some items, and honestly, I regret it. The store was absolut chaotic. People were cutting across lanes unpredictably, moving without awareness, and completely disregarding basic courtesy. It felt like there was no sense of order, making the experience frustrating and stressful. I truly believe in America as a melting pot, and diversity is one of its greatest strengths. However new immigrants, understandably coming from countries where life is more competitive and survival-driven, bring that same intensity into everyday activities like shopping. While I respect that background, I also think it's important to adapt to local customs--small things like spatial awareness, taking turns, and being mindful. Another issue I noticed was when staff drive cart to arrange stocks they were aggressively honking honking honking...which has become a trend in the bayarea since new immigrant shoppers would never bother get out of way (culture back in their country?) some with the whole family... grandparents, kids, babies, shopping buddies,..... like a family holiday outing,. it just insane. read more

Thursday 10:30am, plenty of nearby parking, no waiting lines to get in, plenty of toilet paper, paper towels, masks, and liquid disinfectant. Usual mask requirements to get in. Half of the check out stands not open. Lines at the check out stands, so used the self check out stands. Exit checker looked at my honest face and waved me out without even counting the 18 items I bought. Today's shopping spree included: raisins, bananas, ramen noodles, blueberries, blackberries, raspberries, bartlett pears,Dave's bread, Ichiban noodles, chicken, pineapple, fage. Did not have to buy any 42 pound scented clumping cat litter, as wife could not carry that from the shopping cart to the car trunk. You don't think I'm going to carry it? My cat goes through one bag per month. There were some 13 bartlett pears in the bag, and I ate 10 of them in the first four days. Made sure I got some yellow ones, well ripened, as wanted to eat them immediately. Wife likes them green, so I had most of them all to myself. 12 oz of raspberries for $6.49 is no bargain. The raspberries were not refrigerated nor placed over cooling vents, but stored at room temperature. By the time I got them home, maybe a quarter of the bottom berries were already leaking, and needed to be eaten immediately, before refrigerating. First time I got the $5 48 oz rotisserie chicken for eating the next day. Simply refrigerated the entire chicken intact in its container for the next day. That day, I carved the chicken, storing the hunks of chicken breast in plastic air proof containers, for eating with Thai curry dishes day 3 and 4 after purchase. That 48 oz chicken contains 31 oz of meat and 17 oz of fat and bones. Other supermarkets sell a 32 oz cooked chicken for up to $7.99! Wife is insane the way she goes through nonfat plain yogurt, eating a 48 ounce container, every week. These expire 7 weeks from now, so got 4x 48 ounce Fage nonfat plain yogurt at $5.99 apiece. Safeway sells them on sale at $5.99 for 32 oz, so this is a huge deal for premium quality yogurt. $2.99 for a very ripe pineapple is also a deal at this time of year. Got to eat it right away. Got two packs of 6 x 3.57 oz bowls of spicy Nongshim Tonkotsu for $9.99 each. Wife has tried Nongshim spicy noodles before and liked it. On the recommendation of a tennis friend, I got a 10 x 3.37 oz pack of Ichiban Momosan noodles for $9.59. Friend says they sell the individual packs for up to $3 apiece at Ranch 99. Wife didn't like it, but I ate 7 packs the first 8 days afterwards, it was that good! Sky high in sodium, and definitely life threatening to the 105 million American adults with high blood pressure! read more

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Today at 4 pm I tried to leave Costco parking lot and stop at the entrance because there are people coming out of Costco, this shopping cart collect guy rushes to pass the front of my car nearly hit my car while I stop there , out of concern, I freeze there, then the 2 nd person who is a woman , African American , followed the first shopping cart collector immediately while I freeze there! rush over with other 100 shopping g carts in front of me and my car and she could not go any further and had to stop and block me and all the cars behind me!! What a bitch???? I rolled down my window and said your action is about to hit my cart, she said 'you are on my way!!' ???? Costco claims they pay employee well but does not seems to train their shopping cart collect guys to have some manners and not Thinking customer service is needed! Safety should be first priority not those shopping carts!! Costco needs to find a way to control their shopping cart collection process and these folks need to learn thst with bad traffic and people safety is important, the employees should be considerate and provide priority to customer not talk back to customers and blocking customers right a way! Pushing lots of shopping cart is not easy but Costco is not handle it safely issue! One person should direct and guide the cart pusher not just one person trying to push these carts! Either someone is going to get hit by the shopping cart or cars going to get hit by these shopping carts! My car was hit before parking there and was hit by the shopping cart pusher!!! I had the cam to prove it! So Costco had to pay for it! Costco is not actively fixes this issue at all! I like to see another Costco like business to compete with Costco so that Costco will improve their services!!! So Costco cannot get away with these safety issues! read more

Always a fan of Costco! And, not just for their insane prices for gasoline! So many salad kit selections, Kirkland branded medicines, and surprising deals for Scotch! And when one is hungry, one cannot go wrong with either their Hot Dog/Beverage combo or the huge slice of pizza! read more

Usually I have excellent experiences here. Not so much today. I was in the store before 10 a.m. there was a good stock of eggs. I returned to the same store about 45 minutes before closing - eggs are sold out. Last weekend I saw a guy with a cart stocked to the top with eggs. Seems like he's running a business. Business people take so much that NOTHING is left for the individual. TIME FOR LIMITS ON EGGS AGAIN! read more

Just your average Costco, providing you with everyday needs at a wholesale discounted rate. What's not to love?? We made the stop here for a liquor run due to an event we were having and this place did not disappoint. As an added bonus, there was no limit for bottled waters and toilet paper during our visit since there clearly was an abundance in stock [unlike the Costco in San Jose]. This particular location does not have a gas station but that only adds to the size of it's parking lot. The floral|plant selection seems larger than other Costco's so if you have a green thumb, this spot is highly recommended. 4/5. Employees are helpful when approached and the long lines moved fairly quickly. read more

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It was my first time going to Costco during the lockdown so I didn't know what to expect. I drove all the way here hoping they will have paper towels, toilet papers, wipes, etc. I checked the Costco website before arriving for their special hours. 8-9am for seniors so I just need to get in line by 8:15am. The parking lot was packed and you can see all the seniors standing in line from the entrance to all the way in the parking lot. I was able to find near parking and looked for the back of the line. I asked the staff and he told me senior hours was 8-10am. I was shocked and told him the website said 8-9am. He told me they just changed it. Damn now I had to wait longer, but figured since I was here might as well wait. While waiting, they actually close the doors for seniors around 9:30am and let us in early which was awesome! Unfortunately, one of the staff announce they ran out of the important items I needed. It was okay since I needed to stock up on other items. I was able to locate other important items such as milk, rice, water, and eggs. Luckily, a shipment of Lysol sprays arrived so I grabbed one right away! It took me almost an hour and a half in the store, but no hard feelings on other sold out items. Costco done a fantastic job on keeping everything organized during these hard times. I truly respect for allowing more time for the seniors. read more

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Growing up, Costco has always been know for their exquisite customer service and awesome samples. All my friends know that I am a Costco fanatic. Unfortunately this Costco has disappointed me every single time and this time it has gotten me to a point to write this 1 star review. It's just a typical day (7/1) I walked in to get some groceries in the afternoon. I walked up to one of the sample stands to grab a lemonade that was for sample. I said "thank you" and the Costco employee (an older gentleman) tending the stand straight up said "screw you" to me. I was pretty baffled and wanted to give him the benefit of the doubt that he said something else so I walked away. The more I think of it, nothing positive would have come close with what I have heard. ALL IN ALL, this Costco's customer service has been degrading for years. Feels bad for residents in this area have to put up with this just because other Costcos is a bit far from the area read more

Sorry Costco' your sirloin prime really sucks. As a matter of fact all your meat products suck. You never learn that's the problem with you the giant retailer. Your food products are not worth the price. read more

Costco - I bought this, but it's going into garbage. - Department Stores Near Me - Mountain View, California

Rose was super helpful in us getting our new OLED tv. We decided to go with the biggest and best. Also Costco square trade warranty is as good as Best Buy. read more

Costco - Harmless harvest coconut water. - Department Stores Near Me - Mountain View, California

After a hike morning hike at the Dish, it was a 15 minute drive and quick exit off the 101 into the parking lot. I got there 10 minutes after opening and didn't experience the calamity I would experience at other Costcos around the Bay. I was able to maneuver around and pick up some pandemic essentials (TP, paper towel, sanitizing wipes etc). The best part was picking up a $6.97 cheesecake that was probably sitting around before Thanksgiving. This location has self-checkout registers and the checkout lanes were spread out widely. If I'm ever Palo Alto, I'll choose this location over RWC. read more

Costco - Saturday after Thanksgiving. Under $7 for a whole Cheesecake! - Department Stores Near Me - Mountain View, California

this plaza got a total wine next door, so if you don't find what youre looking for your upcoming rager you got some options lol sure, this one doesn't have a gasoline station but the mere fact that this isn't sunnyvale already makes it better just like any other costco, avoid going during peak hours or weekends read more

We bought a package of figs on Thurs. Ate one fig on Fri. Not ripe yet. Checked them again on Sun. morning and discovered they were all moldy! read more

Costco is great, no complaints. We'll, maybe a few. - bananas get so mushy the next day - peaches all turned brown around the stem hole - why? - spinach goes bad super quick - why don't they have Korean short ribs anymore? - what happened to the nectarines? - why are the diapers so expensive? - why do some locations carry different things and not all the same? I really like this one yogurt but they don't have it in San Bruno but do in foster city. - $5 chickens are so gross Ok, that's all I can think of right now. read more

I got new tires at Costco Mountain View today. Just want to give a shout out , they did a great job and were very professional. Jose, The supervisor at the tire center, was awesome. I highly recommend. read more

This Costco feels on the older end of Costco's. The parking is a bit weird you have to cross many cars going in and out to even get to the entrance, doesn't feel very safe. However I went on a Saturday and there was plenty of parking compared to the other costcos. They carry the usual items, however their stock of carbonated beverages was really limited, I came looking for boot beer and they didn't have anything outside of coke or sprite. They have self check out which is nice if you only have a couple items. read more

The only reason I'm giving this Costco a 4 star rating instead of 5 is because of the long lines. The place is cramped with people. Besides that, Costco's prices and customer service can't be beaten. The staff is nice and helpful, and the shelves are wellstocked. read more

I have been coming to this Costco for the past decade or so. It's always been fantastic experience. It is bit smaller compared to the other Costco's but it's close to my house so I prefer to come here.. they do not have gas station here otherwise, they have the other products and services read more

I have been to several Costco locations in the Bay Area and this one is by far the least enjoyable. Make sure you allow plenty of time to park if you go on the weekend. Better yet, park on the street and walk a little! You have been warned. I have pulled in thinking maybe this time there won't be a line of cars to park, but alas that never happens. They have a decent electronics section on your left when you walk in. Printer ink is scarce. I tried the refill once for an Epson printer and it did not work with my printer. Clothes in the middle rotate regularly. They are often out of any size smaller than Large so if you see something you like, trust me, just buy it. You can return it later if you change your mind. Once I noticed a box of sweaters unopened under the table and I asked a worker if she could open it to see if there was an XS sweater - and there was! I asked for it in both colors, but she shrugged her shoulders and walked away. The workers are always folding clothes and chatting. Little do they know I am bilingual in Spanish. Usually complaints about the job and customers. Sigh. The food section is decent, standard options, and pretty consistent in selection. The best sections IMHO are the wine discounts, the fresh fish and meat section (holy giant crab claws!), and specialty gourmet section (Honolulu Cookie Company for example.) You can use the self check out if you do not have alcohol. Hang on to your receipt so you are the not the person holding the line scrambling to get out... read more

I like this Costco as it is the least crowded in the area. With all costcos the best thing is their curation of the best products. Staff is super friendly and professional and it is not as hectic as the Sunnyvale one. read more

Last Friday, after lunch on Castro Street, we went to the Costco in Mountain View to get a second membership card for my daughter on my account. A couple of months ago, the Sunnyvale Costco turned us away because they required a utility bill showing her name and my address. Since I'm the head of the household, all utilities are under my name. Another option was to show her car insurance bill, but with more people using public transit, not everyone has car insurance. Whoever came up with these requirements should have done a reality check. Going to the Mountain View location turned out to be a good decision. Casey, the gentleman who helped us, demonstrated trust and respect. We were not grilled as if we where cheating or begging for a 2nd card. I usually go to the Sunnyvale Costco because it's closer, but some of the service desk employees there have an attitude of "Be grateful to shop with us. We make the rules. Take it or leave it." While it's true that some customers can be difficult, employees should remember where their payroll money comes from. Interacting with Casey was a breath of fresh air. My compliments to Casey's supervisor for having him on their team. Please consider involving good employees like Casey in training programs beyond the Mountain View store. read more

YES DITHA AT OPTICAL glasses department. Smart, patient, capable and kind. I will be back!

Big ups to Costco in Mountain View. One of my favorite Costos to shop at. It's congested but not as bad as most Costco's. You'll find parking and room to shop without bumping into each other Lol...They had brought the 10-pound king crab legs. Those suckers are HUGE WOW! $398.00 is not too shabby.  Can't wait to make it tonight with my dipping sauces. I'm so excited. Oh yeah, and they brought back their Tomahawk you already know it's going down in my kitchen. Haha. Thanks, Costco. I needed this, especially after such a bad brunch and awful customer service at Sweet Maple! :) read more

Costco - Department Stores Near Me - Mountain View, California

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Had a very bad experience with a very rude employee. We went in yesterday to get a membership. The first thing she says to us is "ok just so you know it will be 120 and then I can bring it down to 60 dollars in a minute after paying" obviously she is trying to get points for signing someone up for the executive pass. And then I happen to have a different mailing address on my license and she couldn't even help or take my word that my wife and I live together to get myself a card as well. So far anyone wanting to come in for a membership be aware you have to pay 120 first to help the employee get their points but also expect to be treated unfairly. read more

I called to speak to someone in membership 7-8 times and no one answered so I called the administrative office and Ray picked up. He said he would put me on hold and walk over to membership and tell someone to answer my call. He ended up answering my question - is the camera at this Costco operational (went to Redwood City yesterday and their camera was not working). Appreciate Ray in Administrative Office....so friendly and helpful!! read more

An excellent Costco, given that most Costco's are the place where commercialism and great prices sit happily side by side. The best part about this place is how nice the staff are at the samples areas- always greeting you with a smile. The parking is nicely spread out- usually no issue getting a spot here if you're not at the super rush hours of weekends. A 4pm on a Friday is actually a surprisingly good time to come considering how many bay area natives you'll find here- adolescents in athleisure helping their parents with the groceries, etc. The restrooms are also nice and clean, which is saying something at the end of a day at the end of the week in a busy part of town! The pho place right within walking distance is also delicious - it's called Pho Tran Vu and I've written a review of them as well since I only go there a few times a week (ok, fine, exaggerating, but I wish I could!). Another pro-tip is the wine store right next door- Costco version of getting nice alcohol for a party, which is saying something given Costco has such great prices already for great alcohol! You can go there to check out the competing brand names, but honestly why not just get all your shopping done in one trip? Costco's the place to be folks for any occasion- large party, tornado prep, earthquake prep, you name it! Uploading a bunch of the parking options so you get a sense of the full range- it's not just on the side facing the entrance folks! read more

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A young sounding woman who works at the Mountain View Costco pharmacy pretends she can't hear when we call. (No, it's not my phone or connection.) Every time: "Hello? Hello?" Then she hangs up. Nice ploy. This game has gone on for at least two months now. 1000 N RENGSTORFF AVE, MOUNTAIN VIEW, CA read more

This is a solid Costco location. Parking can be a bit of a cramp if you want front row parking but the plaza itself is actually huge if you're willing to walk a little farther. It is located right off highway 101 next to In n Out and Krispy Kreme if you want to satisfy all your cravings in one trip. The best part of this Costco is simply the SELF-CHECKOUT! I always use self-checkout at grocery stores when I only have a few items. It makes things super convenient and you can avoid human interaction (good for COVID-19 and those with social anxiety ;). I've never had to wait too long for checking out even with the pandemic. They have a good selection and usually stock all the new goodies I see on Costco Deals. -1 star.... no gas station! read more

What has happened to Costco clothing? They used to have great every day name brand clothing at great prices. Now it is really just cheap junk that I wouldn't wear if it was free... read more

10/24/22 Verified my Costco membership in person today. Looks like the membership counter doesn't have a sign for customer service. I have been ordering from Costco using their iPhone app and just had a few suggestions for improvement when they use Instacart. read more

Can't make a sandwich to save their life. HORRIBLE. The guy checking carts at the exit was not timely. Please bring back the turkey sandwiches. read more

Be very careful when buying OTC medications and supplements at this Costco. Sometimes the bottle is opened in store with most of the contents removed. read more

The Costco staff here seem to enjoy making things difficult for their customers. I brought the item here to exchange at about 2:15 pm on July 28, 2023, having bought the slightly defective item at another store as it was the last item in my size. I thought it would be a very quick exchange judging from previous experience at other Costco stores but I was wrong. First, the gentleman at the exit barred me from entering to check if the store had the same item in my size before I exchanged it. He said I had to return my item first. If I wanted to check, I had to leave my item with another lady at the entrance. That said lady then told me that she could not hold on to my item and that I had to go and leave it in my car. Then he made customers like me stand outside the store exit while he let us in one by one to return our items even though there was no line whatsoever in the store at the Service counter and there were only 1-2 people waiting for returns outside the store during the time that I was there. When I got to the Service counter, the lady there refused to do the exchange for me. She could only ring up the return and I had to pay for my item at the regular cashier. She also went so far as to suggest that the defect (looked like a dye defect) could be some dirt smeared on the item when the item was unworn with all the tags in place and just bought a couple of days before. This had not been my experience at other Costco service counters where staff have always been very pleasant and helpful, giving me time to go and look for another item while they held on to my item for exchange. Like I said, the service at this Costco is disappointing and not a good reflection on Costco. Not coming back to this store again if I can help it. read more

This is for food court, literally the rudest people answering the phone and the worst service. I mean I get it, it's busy and the pizza is cheap, but zannnnng, can you give a girl a second of your time? They hung up on me before I even finished. Multiple attempt to call back just for them to pick up and hang up again. read more

Costco is such an amazing store. Free samples and food court are both fantastic and worth the cost of membership alone. I go weekly just to check what's on sale. Their inventory changes all the time so you can never be sure what you'll find. Clothes are super cheap too. 5 dollar rotisserie chicken is as amazing a deal as ever... moreso really considering inflation! I'd also recommend getting new tires and car batteries here. They have high end stuff for great prices. read more

Luv me sum Costco. Great prices. Great products. Employees are a great source for locating items while shopping. Tire center is awesome. There is a free self serve tire inflating station I recently learned to use, ace! There is no gas station at the location. Oh, the are awesome at keeping the parking lot free of over flowing carts. read more

This review is for the optical department at Costco. About a month ago, I got new prescription sunglasses and within a week. I sat on them and broke the frame. I brought it back and a worker by the name of "EGLINDA" fixed it on the spot. Now, I have brand new sunglasses without losing a dime. The customer service was awesome. Other places would have charged me for a fee for repair or new frame. If you are lucky enough to get EGLINDA, she is worth the wait. Great service and positive attitude. read more

I've heard the optometry department of Costco is amazing and I'd like to confirm that. The whole process was efficient. Prices were amazing. Selection of glasses were great. What I want to emphasize though is the friendly staff members in this department. I arrived early for my exam because I know I take forever to pick out glasses and were helped by two different individuals (I didn't catch their names) and then Rocky. He out some glasses I had picked aside and then I had my exam. When I was done, Jenny M. ended up helping me to finish up. Jenny was soooooo sweet. She explained everything, brought out some frames that weren't on display yet, and went line by line with me of the charges after I chose my glasses. Everyone in this department seemed really genuine and and happy to help. I'd definitely recommend them next time you're in the market for eyewear. read more

Costco has been my favorite store since 2015. Customer service used to be good, they have great deals, and the cared about customers's satisfaction. That all changed nowadays, employee are extremely rude, some even swearing to customers. A cashier Named Joe, said "I fucking hate you Instacart people" directly to an Instacart worker. You could see the poor guy feeling bad and probably mad, but he didn't answer anything. With such disgraceful treatment to a customer, I believe I'm stepping out and canceling my membership. Mountain View costco in particular is horrible. They need to change their management, and most of the employees for them provide adequate customer service. Also, I'm not sure if they do it on purpose, but their double chocolate muffins had hair in it. I wouldn't mention this if only 1 out of the 12 had a hair in it, but 4 in the same dozen? That is not tolerable. I didn't even bother going to back to exchange it because I knew I was going to get the same thing. read more

Costco - Double chocolate muffin - Department Stores Near Me - Mountain View, California

This Costco has no gas station. While the store itself is like every other Costco, this review is for alternate issues. Their worker Lorenzo is a horrible person, and should probably be fired. I was asking him if he knew where I could locate the Shrimp dumplings and all he did was give me a dirty look and walked away. I'm sorry not all employees know where every exact item is, but you don't have to be rude. Just tell me you don't know, I am understanding. When I brought it up with the manager Tiffany, she also ignored me. Try any other Costco but here, the parking lot is too small to accommodate even a weekday crowd, it is next to an in n out. The amount of traffic here makes anyones experience a difficult one. If you're looking for a relaxed Costco experience, definitely try the one in Hayward, the employees are friendly, and its close by to my house read more