Today I went to Corky's and ordered a pull pork loaded potato. Everything was great until I got home, and seen that my loaded potato had sliced cheese instead of shredded cheese. With me staying 30 minutes outside of Collierville, taking the food back wasn't an option for me. So, I did what any person would do. I called and politely asked to talk to a manager. The manager got on the phone, and I calmly explained the situation with them using sliced cheese instead of shredded. And even the manager said herself " They confusing the hell out of me. Give me a second to go talk to them." She comes back, and tells me that she was JUST made aware of the fact that they were out of shredded cheese which is why they decided to use sliced cheese instead. The manager told me she understands my frustration, and don't know why they would do that. I proceeded to tell her, the man who works the drive thru knows me because I always eat there. He could've simply communicated that with me instead of telling his coworker to just throw a slice of cheese on it. I literally could've ordered something else. Or they could've used the nacho cheese instead, hell, I even had shredded cheese in my trunk myself since I had just came from grocery shopping. I would've told them I'll apply the shredded cheese myself once I got home.
Instead of them trying to offer some type of compensation or a resolution to a mess up on their behalf. All I got was apologies, and them telling me I can't remake anything for you without bringing the order back because then that would be double the product going out. Mind you, even if I was to bring back the potato. All they was gone do was throw it away because nobody wouldn't want that mess. The manager proceeds to put the drive thru man on the phone with me, and the first thing that comes out of his mouth is " Baby girl, baby girl, don't do that, don't do that!" with a tone as if I'm calling to complain for no apparent reason or trying to be a difficult customer. As if me calling is inconveniencing them somehow. He then proceeds to tell me " It's my fault, I told them to put the slice cheese on there. Cheese is cheese. It's just cheese." And I told him " you know what? That's fine I won't ever come back." Then, I hung up in his face. Because I didn't feel like arguing with people who knows they're in the wrong. Nobody cared about the quality of food they gave me. I wouldn't feed a dog that potato they gave me today! What they gave me was unacceptable, and they acted as if I should've just been ok with it. Corky's won't be receiving a dime from me ever again, and my advice for future customers is CHECK YOUR FOOD BEFORE YOU LEAVE THE DRIVE THRU! Because they could care less about correcting their mistakes for the customers who don't live in the don't live in area. read more