One of the workers pissed outside my window and the the smell of it is awful! My window was open and he did it right outside my window tried to deny it and say it was water. They'll pee outside your house too. Update: Completely unprofessional!!! The Owner or whoever came to my window this time and yelled through it "Hello?? Hello?!" I asked what he wanted and he said it was about the review. I told him responding to a review like this is unprofessional. Now I can't have my window open in case he tries this again. Update 2: Owner claims it was hot water. No it was not, your employee had his pants unzipped and pissing by my window. He even apologized for doing it, check the video. The alley is a wind tunnel, it wasn't smelly because they were painting. I can smell your employees piss through my window. And ignoring the fact that he yelled into my window like it was okay to address a yelp review like that. I did call the office, all numbers showing on that truck and no one answers, and the other two are disconnected numbers.I've reported you to the BBB. read more

Consumer Services Roofing - The disgusting individual who peed outside my window - Roofing Near Me - Tustin, California

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Getting a new roof is never an easy project. Deciding what type of material and finding a roofer within your price range can be quite challenging. That is why I felt I was so fortunate to meet Luis and use Consumer Services. I got a number of bids and felt that he was the most competitive with what he offered. Luis is very knowledgeable and has been in the industry for over 25 years and his experience shows. I was amazed at how quickly his team was able to strip, repair, and then replace my old roof. Throughout the whole process Luis kept me informed of what was happening even if he wasn't onsite that day. His crew never stopped working. The only thing that temporarily slowed them down was rain on one day. I was concerned because they had just taken the roof off and it was exposed but his employees stayed up there even after dark putting tarp down so it wouldn't get wet. Luis will take care of everything in the process even getting all of the necessary permits and meeting with the inspectors. This will probably be the last roof I have to replace but if you are in the market for a roofer, please include Luis in your search. He is professional, competively priced, and has a great crew. In fact, he did such a good job that two of my neighbors also had him replace their roofs. read more

Luis and his crew did an amazing job on my mom's house! When we originally met Luis, we told him we were pretty flexible on timing of the house and he was able to keep in contact with us as to when would be the best time for install the new roof. He was very clear on the options, pricing and timing of the project. We went with the cool shingles to help during the summer months. Once we gave him the go ahead, his crew was prompt, polite and very knowledgeable. The worked very efficiently and cleaned up every day. They worked with all city inspectors to make sure all was up to code as well. Pretty much the easier construction project I've been apart of. Overall, great value, professional and timely service. 5 stars! read more

We had received a letter from our insurance company saying that they were not going to renew our homeowner's policy due to the condition of our roof. We got bids from 3 roofing contractors to bring our roof back to good condition. We selected Consumer Services Roofing. When I met Luis, I enjoyed his professional attitude and discussing his experience in the roofing industry. Luis gave us a competitive bid for our project. They worked our project into their schedule within a few weeks of us accepting their bid. Our job was completed within a week of starting. They power washed entire roof which removed algae from tile areas of our roof that insurance company called out in their letter of non-renewal. They recoated low slope sections of our roof with Silicone coating. They replaced and painted a substantial amount of facia that need replacement. They also repaired other wood damage and drainage issues of our roof. Miguel who was overseeing the job did a great job. Cleanup after the project was well done. Luis also wrote a "Roof Condition Report" after the work was done, that was useful in submitting to insurance company. Overall, the job was well done, our roof is now in great condition and our insurance company has chosen to renew our homeowner's policy. Thank you, Luis and your team, at Consumer Services Roofing. read more

Consumer Services Roofing - Consumers Services Roofing Roof Maintenance and Repair - Roofing Near Me - Tustin, California

I had CSR to set up a appointment and was contacted by Lusi promptly. I was very impressed with his inspection of my roof it is a two part roof front half being sloped with Spanish clay tiles and the back half is a traditional pitched roof surrounded by a parapet wall with the walls being touchdown and slope shingles. We walked the roof together in detail and what my options can be for this design.He was very open and insistent that I get multiple estimates and was very adamant on the need for the job to be permitted to protect my investment and my home that no shortcuts were to be taken. After getting several estimates and the lack of time spent with me going over the estimates and not given really any options other than there way or no way and way overpriced My choice was CSR. The workmanship was outstanding as well as the attention to detail was over the top. No clean up mess whatsoever. Huntington Beach building inspector walked the roof on completion and was very impressed and complementary on the workmanship and quality of materials and was amazed by the back roof touchdown replacement and long with the modified drainage pitch. Thank you Luis and team great job I will definitely refer work your way . . read more

Luis and his crew are amazing and really helped my family out when a leak sprang from our roof during the downpour we're receiving in SoCal. My wife and I noticed heavily soaked carpeting in my daughter's closet and mold growing at the base board. No traces of water or water spots higher up in the wall or on the ceiling. After investigation by a skillful remediation team at EHS (read my review there) led by Cory, water found it's way from the roof and down the outer inside wall and was getting soaked up by the insulation between the wall and drained out to the bottom of the floor board. A roofer was needed immediately and more rain was on its way. I received several recommendations, but I was really happy to have stumbled upon Luis and Consumer Services Team through a trustworthy referral. Luis was professional and gave me a thorough rundown and inspection. Even though he had many other appointments with clients, he made sure that everyone was taken care of. Luis' onsite team was also respectful, empathetic, and true professionals in ensuring a job done right. This was great because the roofers we had before (Rescue Roofer I believe) were the reason why we had this problem in the first place. Those guys didn't even stand by their guarantee after I reached out about the problem (we had that same roof area "fixed" only just 2 months ago - really upset at Eric and Rescue Roofer and how they do business - I just poured money down the drain there; I also found out they used cheap material when they emphasized they wouldn't!) As far as Luis and his team at Consumer Services, my wife and I and our kids are really happy with the work Luis and his crew did. We're sleeping tonight with a justified peace of mind and I know I will reach out to Luis for any future roofing needs. Great work, Luis! read more

Luis and his family of roofers did a great job on my single story 3,000 sf house. It is a complex roof, with 11 skylights, 12 valleys, a tower, and a torch down section. I got 8 estimates and his was the most impressive in terms of cost, material and service. I like that he uses his extended family as his crew and typically does one house at a time. The crew of 3-5 roofers (brothers, nephews, brother in law, etc) did the whole roof in one week and, in a dozen ways, made sure it was a quality job. You could tell they had been working together for 15-20 years and they are in it for the long haul, not just rushing through jobs. An example of Luis' great service was when the roof inspector required checking that we had smoke / CO alarms before passing the roof -- I had still one more alarm to install, but I was not home when the inspector came. Luis was there, grabbed the alarm off the counter, and installed it while the inspector waited, saving us a call back. Luis refused payment for the installation. read more

We were referred to Luis by a family member who uses CSR for many big complex projects for the property management company she works for. I specifically asked for a recommendation for an honest and professional roofer, and not only did Luis meet those characteristics, he went far and beyond in his professionalism and attention to detail with our roofing project on our home. He thoroughly discussed our material options with us and also gave us a great and permanent design solution to a flat roof where water was ponding. He graciously included some extra touches, at no cost, that were functionally needed but absent on our old roof, and others that just made the roof better than what we were expecting! He is very competitively priced being a fully licensed/insured contractor and delivers an absolutely high quality product with great professionalism through and through. His communication and responsiveness are just top notch, something that is unfortunately being lost these days. While there is still a small detail to handle on my job, I am so impressed with his company's work that I am posting my review now, knowing full well he is going to come through and take care of it for us. He is definitely a diamond in the contractor industry! read more

I met Luis I few years ago, he was giving a roof estimate to my neighbor and I decided to get one as well as he was already doing the measurements for my neighbors roof. Long story short, Luis and his crew didn't disappoint, they did a very clean job at a great price. Fast forward two years later, I hired Luis to do my parents home as well and same quality work. They were fast, clean and very transparent in the scope of the work. I would definitely recommend Luis to anybody who's looking to have their roof repaired. read more

Received a few estimates and Consumer was most reasonable and came highly recommended. They didn't disappoint. Once they started , they were very organized and Luis provided video of roof progress work . Just make sure you coordinate relocation of any rooftop equip ahead of time ( aka direct tv satellite dish ) all worked out . Thank you Luis read more

Service like this is incredibly rare these days. Luis with CSR was friendly, professional, sincere, and did a great job replacing my roof. This company has very fair pricing and delivers a top quality product. I will keep this number in my Rolodex to refer to anyone who needs anything done to their roof. read more

Consumer Services Roofing - Roofing Near Me - Tustin, California

We had our roof and outside painting done by Luis and the crew in May 2019. Luis talked the talk and walked the walk, or the delivered what he promised. The crew cleaned up the work area on a daily basis, and we didn't have to worry about dirt or trash all over the front or backyard after getting home. Pricing was reasonable, and he honored what was on the contract without any extra charges unless we agreed upon. Luis timely responded to our emails, text messages or phone call which made us feel confident on how the job would be done. Thank you again, Luis! read more

Love working with Luis! He has worked on at least 20 buildings for me and done an outstanding job on all of them. Any issue was always resolved quickly and without issue! Would strongly encourage anyone considering a new roof or roof maintenance to call them. Thank you read more

Luis and his crew did an outstanding job for a VERY reasonable price. They were on time, diligent, and knowledgeable. To top it off, Luis had them do a couple of extra jobs not in the written contract--for no charge. When Luis came to inspect their work, he took time to touch up a couple of additional spots. I would recommend Luis and his crew to anyone. read more

Luis, the owner, is amazing. He bought the company from his old boss and really was under no obligation to replace a broken tile on a job done by the prior company owner. Not only did he replace the tile, he recaulked the entire roof and refused to charge us. We highly recommend him! read more

Luis came recommended to me by someone who had a couple jobs done a few years ago. Happy with the quality of my new roof! Once the work began, the job was done quickly. The workers were very clean and respectful. Any concerns during or after the job was complete were addressed. Final payment wasn't collected until the last bit of clean up was complete. Fair pricing and good guarantee. I would recommend this company to anyone needing roof work. They do great work, so if they have jobs lined up, and you have to wait, it's worth it!! read more

Luis Cardenas and his crew just finished my roof. It was a difficult, steep pitched wood shake. They were prompt, professional, clean, and reasonably priced. I will not hesitate to recommend their services to family, friends, and business associates. read more

If you've found Luis and team, you've won. They recently did my roof and a few other projects, did a stand up job on all fronts. They worked fast - showed up when they said they would, were very responsive, and cleaned all the mess. I am impressed by the quality of their work - they replaced my roof, added solar tubes, vents, LED lighting and painted the exterior of the house, all in less than 2 weeks. Luis was very communicative and the price very fair. Every other contractor I've ever worked with has had me worry about getting ripped off, definitely not with Luis - he outlines everything, texts pictures and makes sure there are no surprises. They do more than roofing - I'm excited to know this team, definitely give them a call. read more

Luis and his team were phenomenal. Luis gave me a very competitive bid, pulled permit, replaced roof and had it inspected in a little over a week. They worked quickly, quietly and cleanly! In addition, I had them do other work inside house for me and it was done beautifully and they left the area cleaner than when they found it. Superb work! I highly recommend! read more

Luis and his crew just finished our tile roof, and we are totally satisfied. Their work is very CLEAN & PROFESSIONAL. The crew was HONEST & PROMPT. We have shopped around for over a year and found the most REASONABLE deal for the job we wanted with this company. In addition to their FRIENDLY and CONFIDENT attitude in doing business. The amount of time the job took was very reasonable and just as originally promised. They attended to every detail we asked for and followed up thoroughly. This company is HIGHLY RECOMMENDED. We have other projects to attend to, and will definitely be dealing with Luis & his crew again! THANK YOU! read more

I have a beautiful new roof thanks to Luis. He is truly a professional and honest man. His crew was awesome. They worked hard and cleaned up after themselves. Luis made me feel comfortable giving me daily updates on the work scheduled and he always showed up at the job reviewing with the workers. He also sent pictures to me that were taken on top of roof of the work, start to finish, which I really appreciate. I would highly recommend Luis is the man to do the job for replacing or repairing your roof. read more

I am writing this review and Luis and his crew are not even done yet. I am so impressed with this company! Luis and I had a bit of a rough start, because I was impatient and Luis didn't not want to start the roof when there was still a chance of rain. He was right! Once they started working, they did not stop. Luis keeps sending me pictures of the work they are doing above my head while I am in bed with a bad flu. Every day, when they leave, my yard is cleaned. Very responsive, a fair price, quality work, and professional workers, if you need a new roof....call Luis! He will help you out! read more

Luis and his crew are solid. They did a basic refresh on the exterior of our house - paint, patch, trim, and even some wood replacement. Price was fair and work was high quality. They did a great job through and through. read more

Luis just finished up my roof which was in sad shape. He was the last of about 7 estimates I received. I knew what the price was going to range based upon all the other estimates. I wasn't expecting any difference or lower price. Luis walked the roof with me and gave me some recommendations not over adding on any items. He was honest and really told me the condition of my roof and what it needed for replacement. His estimate was about $1500-$2000 under the other people I tried. I was amazed as to his honesty and professionalism. He gave me a time frame of about 3-4 weeks out, but was able to start a week earlier. His crew was awesome. They were always letting myself and my wife know what was happening each day from rip off the replacement. They were very clean and organized, made sure they cleaned up and kept my yard area clean of debris. The roof was installed and I cannot be happier with the result. I would totally recommend Luis and his team again. They were amazing. Roofing is not a science. They pretty much use all the same material, conduct the rip off the same and re-install a new one. Its tough to find someone who is going to give you the honesty in their work these days, but Luis does. He never under promised anything and didn't try to sell me on stuff I didn't need. They are awesome. I wish they were auto mechanics. Please let me know if you have any questions about Luis and the work I would gladly talk to you Colin HB read more

In my 10 years of experience with many contractors, I had never met anyone more professional, trustworthy, dedicated,and reliable as Luis and his team. Luis did my brother's roof a few years back and he was really impressed that's why he refer me. He was my fourth estimate and after consulting with him for half an hour, I knew right away that this person will give me a peace of mind. He explained everything clearly and make many valuable suggestions that I really loved. He build a new frame for the flat part of my roof in back and extend the eves all around the house which I thought was really difficult to do after talking to the previous roofers. He always find solutions to my problems and concerns. He doesn't cut corners and take advantage of the situation because I didn't know. His friendly team are there to really work and they clean after themselves daily leaving no mess behind. This make me very comfortable and I realized that going through big renovations can be this easy. Luis is always around to make sure everything is going smoothly and leaving no details behind. Everything gets done and it gets done right and this is the first time that I felt a contractor really cares. Now I can go home every day to a brand new tile roof, new stucco, and new garage doors that I absolutely loved thanks to Luis and his team. It's just all too perfect! I will definitely recommend this company to my friends and family with confident. read more

I hate calling contractors, they are notorious for being unreliabile. Called to get an estimate. I was asked to provide my contact information and that I would get a call back. A couple of days went by still no call back. It is the first sign to run away! read more