Moved to North Hollywood June of 2019, was looking for inexpensive internet for only 1 person. Called ConnectTo for availability, they said they'd give me "at least 5mb/s". It got installed a week later, I came home at about 10pm, my games were lagging & YouTube had bad quality, they consistently stopped. Connection speed, 1mb/s.
Waited 8 days for a technician to switch the modem. I asked him bout the installation fee he said they don't get anything from it. Cheap company independently contracts the technicians & only pays them $10 per visit. That's how they get by to not give them benefits or anything. (First time I saw this companies cheap practices). Speed ran well for an hour then went back to under 1mb/s. 8 days passed & same technician left a better modem. The second month of service was fine. Internet was ok between 4 - 6 mb.
Next problem was when the modem suddenly blew. I called & again had to wait another week without internet until the technician arrived. He arrived & put the same old type of modem I had before (Smart RG modem). They go for $20 on eBay. Shows how much this company invests in their technology. The modems were half the problem. They're cheap & they malfunction after a week.
3rd month was the same nightmare. Spent the better part of the month calling the technical department every week. Their next excuse was to blame AT&T, this company doesn't even own their own lines. They "borrow" the lines from AT&T & they pay them to use them, but make it seem that they are "innovators". Waited another 8 days for them to call AT&T, Technician told me it was CONNECTTO's problem. Called CONNECTTO, I had to wait another week for their technician.
4th to 6th month; same story. Would call every week with same problem & they would string me along with excuses. If it wasn't the modem it was the "wires" or it was AT&T again or me. Everything was the problem except them. By the end of the 4th month I said, "if you can't fix this let me know & I'll cancel, I'm getting tired of being reasonable & patient." They always said "we can fix it". Excuse after excuse. At the end of the 4th month they wanted me to pay the bill & I refused. I said I wouldn't pay anything & I needed them to take that month off. They said & I quote "we will take care of all of this & remove the time wasted when the problem is fixed", lies.
5th month I asked for a better modem , had to wait about a week to speak to the head of the technical Department, Grigor. What a jerk, rude & unprofessional. Everyone in this company has been trained on how to interrupt the customer & to hang up on them when they feel like, there is no professionalism. They would ignore me, several times I was placed on 30+min holds. They had my cell phone number saved & would purposed ignore me, when I called blocked they would answer right away. Convinced this company isn't in the US, all their call centers are in Armenia, no American company would treat a customer like this.
By the end of the 6th month I was done. They were trying to charge me for 3 months of internet without fixing anythign! I didn't even cancel, they disconnected me because I refused to pay until they fixed it. This all was because of the manager of Customer service; Karina. Wow, what a monster.
Both my conversations with Karina were her yelling & talking trash to me. She spoke over me & told me that I needed to pay even if my internet was bad! She wouldn't let me finish a single sentence. I kept expressing that this was stealing & you know what she said with the bitchiest attitude, "ARE YOU FINISHED?!" What planet does this bat live on that she thinks it's acceptable to say this to a customer? & she hung up on me, SHE ACTUALLY HUNG UP ON ME! The second time I spoke to her it was the same thing.
I will say that that was a blessing in disguise because immediately I got much better internet provider for the same price.
I have filed a dispute with the Better Business Bureau, they just ignored my complaint. I've filed a complaint with the labor board of California and I'm currently waiting for my outstanding balance to be removed. They constantly made me miss work to wait for their technicians about. On at least 3 occasions the technicians didn't even show. A few times they said they'd be here between 12pm & 3pm and they would show passed 6pm, just so much unprofessionalism.
Please do yourself the favor and get another company. It's not worth it I promise
ConnectTo Communications, more like DisConnectTo Communications
Proof of my speeds w/ dates below
STAY AWAY! read more
