I just went there today .. The employee even doesn't know that their ssk doesn't work .i wanted to pay my phone bill. Two other lazy employees could help me in a few seconds .But they didn't do anything and I came out without paying my bill..They had customers but could help me a few seconds .. read more

The most terrible customer service that I ever experienced! Actually there's no customer service at all in this place. The people here don't really want to help you and pretend that they're just working to get paid. Go to other locations! This experience just want me to switch carrier. It just makes me hate AT&T ! read more

Jason is amazing. Give that man a raise! I thought my phone was irreparably broken and I was in for an expensive new one, which I am not ready to spring for just yet. Jason not only fixed my phone, but also showed me how to do it if the problem ever happens again. He was patient, professional and made my entire experience absolutely delightful. I'm not one to review large companies like AT&T - but Jason is a stand out employee and deserves to be recognized. read more

These guys have not been answering the phone for well over 3 months. And what is up with the deceptive marketing involving the phone trade-in in exchange for $1000 off Samsung Galaxy S23 Ultra!? I asked for some written documentation that says that, and they couldn't provide any. In an industry that's filled with competition, this AT&T joint is screaming, "I don't want to be in business anymore, someone please pull the plug!" read more

Where is the 0 star choice? I don't know where to start , I mean just be prepared to have so many things added to your account that you don't want , definitely have a friend/ family take a look if you can't find what you're paying . Had a toxic ex-friend that used to work for this company and he'd always tell me how they'd add things to customers and screw them over without them knowing. On iPhone 15 release day September 22 at 8 am, I got there first and asked for the phone and mentioned that im coming from 12 hr shift work and I had to go back again at 7pm . EMILIO was taking care of me ( hah I wish) more like trying to rob me! He went on to bring me the phone but just kept throwing accessories on the table and try to push down the new first net for first responders plan. I read few online and Reddit reviews how it's worse than the actual att plan and how it's not reliable. This guy does not quit, tries to keep saying it comes with free 300 credit that I can use to buy Apple Watch , just non stop pushing down products , cases that cost over 50 dollars and chargers that are over 30 dollars per one! These people think we have been living under the rock , that they can keep pushing us and we'll eventually give in cuz there's " FREE" stuff coming with it , NO MAN IF THEY GIVE YOU FREE THINGS , something's wrong, I've been in sales for over 5 years and I know these pitches. I do have To mention, I do feel bad for those vulnerable and older generation these jerks take advantage of . Anyway, EMILIO doesn't stop and I keep telling him , "my man I gotta go just lemme have the phone my sleep schedule is disturbed already and im falling asleep already". He goes on to acknowledge but still takes forever to do things , two people behind me already have the phone in their hands, he's in the back idk what he's up to. Comes back and brings the phone with more products , FFS!!!! THIS GUY WAS SO THIRSTY AND ANNOYING . And he ended up adding insurance and signing me up for the next plan without letting me know . So I had to find out today after a month and half and had to call the CS to cancel those and ask for refund . PLEASE BE CAREFUL, these people have no souls, they are there to make sales , slam you with horrible deals and add unauthorized stuff to your plans. QUADRUPLE CHECK EVERYTHING . STAY AWAY FROM THIS EMILIO SMART A$$ GUY ! But anyone you go will try to rob you for their numbers and goals! read more

I hardly leave negative reviews but this was a weird store, with weirder customer service. Another ATT store in Brand/Wilson was trying to call ahead on my behalf to ask if a manager was available (my return process required one to close a phone line). Nobody picked up. Being that it was two blocks away, I decided to try my luck and just walk to this one. Upon arriving, the only two employees were busy on their phones. It was empty of customers. Seeing me, one of them greeted me while the other hid at the back (weird). I stated my case. Michael was nice; he listened and sat down with me. He went to the back to ask for help. He came back. He apologized the manager can't see me, but he said that my request to close the phone line was not possible per the (hiding) manager. I asked why, since I just came from the other store, and even called customer service to confirm my actions were appropriate. He said he's just relaying what the manager said. I'm not angry at Michael. I just find it ridiculous that the manager was indeed available, but he was using his employee as his mouthpiece, and wouldn't meet me, or explain why. And the denial for the request was inadequate, of which only the manager can answer. I left the store very perplexed and disappointed. 2 stars for Michael. The negative score is for lack of transparency and poor customer service. read more

This store's customer service is terrible. They had my wife in there to switch her number to a family account. She is a current AT&T customer and they made the process ridiculously complicated. On top of that the rep tells her she has to call customer service - that they can't call on her behalf. So when she calls, instead of staying with her to make sure the issue is solved, this rep goes on to help other customers and then has the audacity to tell her AND THE AT&T REP ON THE PHONE that she will have to wait until they are done helping other customers. Here the deal - YOU NEVER FINISHED HELPING HER OUT! What this shows me is it's not really about customer service there. It's about selling as many phones or internet or whatever else they can get someone to buy. I recommend that you all find a different location. read more

This store opened an account on my wife's name without her permission and since that time she became a victim of fraud and collectors. Her perfect credit score ruined, nerves exhausted. All started in November of 2017. We had a prepayed AT&T simcards by that time and were ok with it. But we came in just to check other plans and unlimited options. We never signed any contract or other agreement. By the time a young man asked my wife to leave her signature we declined it and stopped the process. He was in a hurry to finish his shift and was not listening to us closely enough to understand our needs. So we left. Later we moved to T-mobile and really happy now. In a couple of months we received a bill from AT&T that stated to pay $183 for a wireless line that we never had. Usage on that line is 0 mb, 0 mins, 0 sms, so obviously we never got it. We came back to the store. There was a guy who tried to help but I guess the AT&T support and the fraud dept. never even tried to sort this out. When we called them, they just hung up when we tried to explain. Very supportive. Now it is February of 2019 and we are fed up with this. We are starting to collect all the papers with our lawyer to initiate a process at the court. Honestly, I don't wanna waste any of my time on this and I hope that AT&T will read this review and act. read more

Dear Arman Arshakyan , I am writing to inform you of the wonderful first rate customer service I have received from you. This is something that I admit was not expected after my last visit, and when I was met by warm staff who were attentive to my every need, I was definitely pleasantly surprised.  I will make sure that this AT&T store is the only retail store I will go for all my needs because of the customer service that can be given. I am sincerely blown away how you were able to give the level of service. I will be completely honest when I entered the store was not expecting to buy anything but now I have a new phone and all the bells and whistles. Plus! Plus a new tablet as well. I know that you will definitely be successful in all of your future endeavors with your warm friendly excellent service. Please keep it up and never lose it. Sincerely, Artin Please make sure to go to this location and ask for Armen Arshakyan you will not regret. PCS Station - 07 Glendale 142 S Brand blvd. STE A Glendale, CA 91204 Inside Home Goods at the Glendale Marketplace read more

AT&T Store - My new phone.. - Mobile Phones Near Me - Glendale, California

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My new iPhone X. The glass broke after one month. First ever broke glass! I bought recommended glass protector but it still broke. Don't buy bodyguardz. It didn't protect the glass. The store representative implied they would replace the glass if it broke but that was a lie. I now have a broken glass and a useless glass protector that they want to replace. This store is not good or honest. They lie. read more

Josie, is simply amazing. She was so helpful throughout the entire processes of purchasing a new phone. Very patient and kind. AT&T needs more people like her in the store. read more

I've purchased over four phones from these guys within a month for my business needs. I would call them the "Dream Team" but that's an understatement for the service and attention to detail these guys provide. They are extremely patient, thorough, friendly but most important...knowledgable about the products they carry and work hard to save you money. What else can you ask for?! Hey, all I have to say is that I drive from KTown to shop with Ariel and his team and will continue to do so as my business needs continue to grow. Keep up the great work guys you all ROCK!!! read more

I had purchased an iphone 13 from another location, due to time I stopped by at this Glendale location to activate the IPhone. Ever since the activation it shows that I have an outstanding balance of the brand new iphone. Some way they removed my credit from the trade in I did. It has been not one not two but going on 5 months they have been attempting to fix the situation. I am getting calls saying that I have an outstanding balance. I feel my credit is getting affected little by little. At this point I regret switching over from another carrier. Peter Tran the store manager has told me they are currently working on the problem. But I have not received a solution, I guess since it does not affect their credit it's really not a big deal to them. I'm just writing this review to hopefully save somebody from a head ache if they plan on switching carriers. The reps involved that day were Assistant manager Chris Hoosepianmer. Rep involved was Sarkis Demirdjian. read more

They don't deserve any star, Zero star! The worst customer service,They have stolen our money! Nd had a bad customer service ever! They wouldn't able to help there customer customer! Bad internet service And charge a lot of money for nothing, I don't recommend it , people stay away from this stores! We need our money back ! The manager did not have time to look up into their system to check ! We payed doubt thats not fear and there employee are very rude too. No more with this company anymore! The store manager called Giselle and Hymien Moya the retail sales consultant! They were very rude! This company going down because of the their uneducated employees! read more

KEN IS THE PHOTO OF THE EMPLOYEE that was suppose to be helping my mother. He was very RUDE & condescending towards her. He needs more customer service skills! They also did not comprehend anything about about purchasing a watch & having it not linked to your phone VIA cellular. He tried to have her open a separate line. Very uneducated & stupid. DO NOT HAVE HIM. I will be complaining just to corporate office on him! read more

AT&T Store - EMPLOYEE - Mobile Phones Near Me - Glendale, California

Well...I am finally giving up. After trying to resolve this crazy rip off situation, I realize you can't win with AT&T. Even with proof that I was quoted getting 2 free phones.... And that my bill would be no more than $150 month.. I am paying $225 for service. AT&T corporate refused to back up the deal made with the Authorized Retailer.....Even admitting this is a problem they commonly have. STAY AWAY FROM AUTHORIZED RETAILERS !!! STAY AWAY FROM AT&T !!! read more

Didn't inspire a lot of confidence in me. Went in needing an iPhone repair for a 2 month old phone. The two employees there were unable to retrieve my account even with name address and phone number. Wasted 10 minutes. Try a different location folks read more

Dimee is an amazing representative working here! I came last August to upgrade my iphone and she went above and beyond to help me transfer all my data and my personal information to my new cell phone. Today, I returned because of our previous interaction as my phone service was acting up, AND ONCE AGAIN, she was great and promptly put in a new sim card, advising me that the service seemed fine but if it still acted up, to go to apple. TL;DR: GO TO DIMEE- she gives phenomenal customer service and if I'm in town and need help, I always go here to see her. read more

I asked staff over the phone if I could return U-Verse equipment to his location on Brand. He first said "yes". Then changed his answer to no when I asked if I could take it to a UPS store. I'm still not sure if I can take it to him or not. He hung up frustrated when I was trying to confirm his answer. I didn't even get a chance to get irate! It was an easy question that never got answered. read more

My Experience here has been nothing but horrible!!! Stay away!!!! The manager himself doesn't know what he's doing. I went in to join accounts and he canceled my account and reopened an account using my number. He admitted that he fucked up. We had to wait a week to resolve this issue. Yet again the issue was not resolved because I had two accounts under my number. I received a Emil from Att saying that I owe $122 on an account that according to Mardik (the manager) doesn't exist anymore. Please do yourself a favor and stay away!!! read more

A sad store for a sad cellular provider. I came in at 1015 when the opened. There were two people in front of me and the employee suggested that I go to another location because it would be about an hour before I got served. He was nice enough, but he was apparently the only employee in the store he said before 1130. Horrible staffing situation. It's surprising that an official location could be staffed so poorly. read more

Don't go there , I bot 2 iPhone X from this store 4 days ago . It was defective I took it back to them and they sent me to Apple Store after waiting four hours , apple gave me a piece of paper saying this phone is defective they asked me to take it back to the At&T store so they can return it and give me a new phone , I went back to AT&T store they refused to change the phone when I called AT&T I find out this is not AT&T corporate office, when they were selling me the phones they were very nice to me, But when I went to return the phone they were very rude and disrespectful. I don't know why AT&T allow this kind of people to mass with their names. read more

I've been calling around different AT&T stores looking for availability on a specific phone, and this Glendale branch is the one that really stood it to me. Quality customer service is hard to find these days, but Ariel was so polite and helpful over the phone that I don't mind driving an extra 20 minutes to give them my business. Other AT&T stores have this generic automated answering service, but this branch simply picks up the phone right away. So damn refreshing! read more

Called up and inquired about how to get a line with At&t, someone answered he knows nothing or just don't even know how to do it.

Me and my wife have an excellent experienced in this store. Qing, one of the sales representative, is very courteous, friendly, explained and answered all of our questions regarding the upgrade of my wife's cell phone. I'm very confident and definitely recommend this store to my family and friends for superb customer service. Excellent job Qing. Thank you for your help and friendly service. Irvin and Lei :) read more

12/16/16 I signed a contract and leased a new Iphone 7 with the "switchover" plan. I was told to upload my final Sprint bill and that I would receive a credit for the $245 for cancelling my Sprint lease and for the Iphone 6 64gb that I turned in. 4 months later I just received a card stating *we do not have a trade in record for your old phone. 1.5 hours on hold with Customer Service, no response on Twitter and finally a "chat" through AT&T's site (and 45 minutes later) the supervisor stated that the store manager was out and that the store could not find the record of my trade in. I am supposed to receive a call back in several hours from AT&T in regards to the matter. Absolutely beside myself right now as I have waited patiently for the refund and now this. Be careful!! read more

I was looking for a cellphone. and they sold me one telling that is good one and on discount , and found out the someone cost one third in Walmart read more

They had a special to get $100 back if you activate new service, buy a new phone and give them your old tel. I gave them by phone and never got tge rebate. Went back tobcheckbstatus a couple of months later, I was told the guy that said tgat doesn'tvwork there anymore. I wanted to speak with a manager, he was not available, this new guy knew nothing of the deal and just said too bad. This is a bait and switch place, would not trust a thing they say and would never go back. I am also going to report them to bbb and Att for this scam. A terrible experience. They took my phone and owe me $100. And to know I got two lines and direct tv from them, will cancel tge service asap as well and do not recommended this place to anyone. read more

This is a verified retailer -- not actually an at&t corporate store. The staff is very nice but they're somewhat understaffed. Looks like they're trying to rectify because lots of people going through training read more

Going to the AT&T store is usually up there w getting a root canal but I had an unexpectedly pleasant and professional experience this afternoon. My phone was on the blink and it was a tough issue to crack but Jiselle and Oscar were patient and eventually figured out the issue. And what I also liked was they both identified the issue from the get go and went into problem solving mode. Excellent tech and customer service! read more

Terrible, dishonest company. They are habitual liars. If you doubt me go to their FB page and look at the horrible reviews, several every hour. I have never experienced such dishonesty in a once great American company. I'm convinced they are trained to lie. In short, STAY AWAY. If you think you've had a great experience wait until you get it in writing because it will never come. read more

AT&T are liars they cheat you out of your refund they lie to you about the plans do not order or get anything from this stupid company that lies and cheats people out of their money I ordered for phones instead they send me the stupid eight phones from me having 10 X ours shame on your company shame on your service and shame on your miscommunication to people they lie they steal your money do not go to AT&T whatever you have is a lot better read more

The WORST!! I waited the better part of an hour to be seen, with only 2 customers ahead of me. I am a current AT&T customer. There were only 2 employees in the store. Finally, I was waited on by Armando, well, sort of...... After waiting all that time, Armando made me wait even longer, while he took a personal call on his cell phone. Armando was also watching sports on the TV that was set up behind me, and making comments to his one and only coworker, about various football players. Then the security guard walked in, and struck up a conversation with Armando. They were doing the "bro" handshake, and talking. Neither the security guard OR Armando seemed to remember that Armando was "helping me" . The conversation between Armando and the security guard only ended, because I finally said something. And only after the security guard threw a nasty look my way. The best part? I walked out with with a tablet that STILL doesn't work. I chose this store, because it had the highest star rating, (3 1/2) on Yelp, out of all the AT&T stores in my area. Save your time and $$ it will cost you to park at this AT&T store, and go SOMEWHERE ELSE! read more

After several attempts with AT&T online and phone calls to correctly connect my new iwatch with my iPhone 7 Plus. I went to this location and Dennis Perez was able to fix the problem within minutes after 6 days of constant attempts. Highly suggest going to him for any issues with AT&T. read more

They did an hard inquiry without letting me know that it is going to be an hard inquiry on my credit report.Later they refused to take care of that. read more

Literally watched the guy who identified himself as the manager surf direct tv options rather than help people waiting in line.

If it was possible to give an infinite amount of negative stars, I without question, would. I was duped into a promotion that now has a pricetag of over $700--I was told would cost $0. In addition, this salesperson (or someone at this store) used my account information to agree to a contract that I never received nor agreed to. I guess this is what happens when a salesperson wants credit for selling a promotion and will be dishonest to get it. To get resolution, I was on the phone with AT&T for over TWO hours - they eventually said that only this retailer could help. I called the store to speak with the manager and have currently been on hold for over 20 minutes. read more

Very nice place, Jason helped me with everything and made the experience very pleasant. Will Surely come back for more services. read more

Suzie was nothing short of amazing! She helped me with the entire process of setting my new phone up and even got us a better deal on our bill! read more

I typically don't have good experiences at AT&T stores but today was different. I walked in in the evening and it wasn't crowded at all. Shant was amazing. Helped me very quickly, was knowledgeable, friendly, and courteous. He is an asset to AT&T and was really great. I highly recommend this AT&T. Thanks, Shant!!! read more