The screen on my iPhone got completely shattered and I needed to come in last minute to get a new phone. Shane was super helpful and patient with all my questions and helped me to get the best deal possible given my circumstances. While waiting for my apps to download, I saw him deal with other customers - he was stellar with fielding questions and helping people get the answers they needed. You can tell this place has really trained their employees well in order to provide the best customer service possible. Will definitely come back here for all my Verizon needs! read more

I had a serious and alarming experience with this Verizon Authorized Retailer operated by Wireless Plus. On March 30, 2026 at approximately 7:38 PM, an individual was able to walk into this store, falsely claim to be related to me, and somehow gain access to my account. As a result, they were able to take over my phone number and leave the store with two iPhones--without my authorization. According to the receipt emailed to me for this transaction, a salesperson named Tsolak was listed. What is especially concerning is that the individual reportedly claimed to be my grandson. Based on the apparent age difference, this should have immediately raised questions and prompted additional identity verification. Shortly after this incident, I began receiving multiple password reset attempts across several of my personal accounts, which further highlights the seriousness of what occurred and the potential risk to my personal and financial information. This is not a minor mistake--this is a complete failure of basic identity verification and account security protocols. Situations like this put customers at risk for identity theft, financial loss, and personal data exposure. I have since regained control of my account, but the fact that this was allowed to happen in the first place is extremely concerning. I strongly advise anyone visiting this location to exercise caution and confirm that proper security procedures are being followed before making any account changes. This matter has been escalated. read more

I'm so sad to talk about this experience. I have been with Verizon for 28 years faithfully. I love Verizon. I did a trade in deal with this location and 1 month has passed. Verizon has not receive my trade in and I have been charge the full price for the new phone. They never gave me a receipt or a tracking number. I have so much doubt that the phone is probably still at the store not being work on. I felt like I lost the trade in phone and no one at the store would take initiative to fix it. They told me it has to be done by the person who initiated my trade in and that person has not been at the store working since. Can someone please contact me and help me resolve the issue? I would greatly appreciate it. read more

A nightmare which I will be paying for for a long time to come. Did have a lengthy review which became deleted as I was posting. Let's just say it's a bait and switch operation with the promotions and discounts. No free IPhone watches, No 2 $200 gift cards, just a sales gimmick. It's called, just empty your wallet. Nothing has gone right for me since I left T-mobile. Just lots of falsehoods and false promises. More to come... Just a big scam. with the service, they are right there, ready and willing to empty your pockets. and they did before we left the store. read more

Very helpful, friendly and capable staff. I recently signed up for a new plan, moving from a competitor. Things went mostly smoothly, but there were some unexplained caveats and charges I wasn't expecting or properly informed of. Other than that - thumbs up on this location. While it's a commitment to come in, it's better than dealing with customer service. read more

This place is a front for a third party retailer. It's so upsetting that they are using the brand name for Verizon. They will up charge you double the market rate for products. The fact that Google Maps and Yelp lists this place as a Verizon store as well are problematic. So deceptive and incredibly gross that Verizon allows retailers to use their brand this way. DO NOT COME HERE. Save your time and money and go to a corporate store. read more

Terrible service don't come here pretentious staff Do yourself a favor and pick a different location The one at the galleria mall has employees who are actually helpful and professional go there instead read more

This is not a Verizon store. It is a third party retailer that charges double for its products and wants you to think it is a Verizon store. Stay away! read more

Marrisa is the store manager, I was a new customer on June 1,2025. I went in to get me a new phone S25 +, she gave me a great deal. 4 months later I haven't see the promo add to my account. I reached out to her on August 13. She texted me back when she was off the click. (That was amazing that she responded knowing she was off). She texted me on August 14, I was amazed the she reached out like she promised. I explained my problem to her about not showing my promo discount on my new account. She moved on it very quickly, I was very appreciated that she was on it and working hard to get my promo/discount on my behalf. She went above and beyond, she really done an amazing work to resolve my issue. I can't thank her enough. THANK YOU VERY MUCH MARRISA FOR GOING ABOVE AND BEYOND FOR ME. Give her a promotion. read more

But 5 stars for Marissa!! I traded in my old iPhone for a new one and was given the wrong storage amount by another employee, causing my new phone not to work and it turned into a whole debacle. However, when I came back in for a third time, Marissa went above and beyond to clear up the mistake. She's sharp and courteous and awesome at her job. I repeat - 5 stars for Marissa! : ) read more

Was fully intending to buy my new phone here, until I walked in. 1. They didn't have any iPhone 16 pros in any color in 512MB in stock. Why even offer the product if you don't have a single one? 2. They told me I could not buy the phone upfront and had to do a payment plan. Why can I.. not buy a phone? And 3. The other reviews are correct, they mandate the purchase of two accessories to leave with your phone. Not sure that's even legal. She told me it'd be between $200-$300 additional just for the accessories. Just go to Best Buy across the street. read more

I had a very pleasant and seamless experience at this location. Shane was beyond helpful. He was very patient with me and My mother and helped us with a new flip phone. Never felt pressured to buy anything extra. He was very informative and even help set up my mom's new Flip phone. I would definitely shop here again whenever I'm in the Market for a New Phone. read more

I was helped right away. The guy I had was so quick and knowledgeable. I was so happy with my purchase. I had walked over from best buy where I initially went to buy a phone but no one would help me. read more

Parking was convenient but they LITERALLY have one person working here. This woman is trying to manage like 3 groups of people by herself. Insane. All I need to do is drop off a completely wiped phone but I've already been standing here for 15 minutes while she is helping other people. The woman is polite and I honestly feel bad for her. How this store has only one staff member is bizarre. read more

Smells like diapers and have no interest in actually helping their customers. Save the headache and go visit Renzo and the team at Best Buy. Thanks for nothing Verizon read more

Were nice and pleasant but i guess thats part of it...seemed off to me was that the person that was helping me told me that in order to get my phone trade in value of $1000, i would have to enroll in a 30 day trial of the verizon home 5G internet. I told them I dont need internet and my apartment doesnt allow verizon but they said it was the only way i could get the trade in. 10 days later when i called and told verizon i wanted to cancel and they asked why, i told them the whole story of being forced to enroll in this trial, they said we have no idea what youre talking about and there is no promotion like that to get the $1000 trade in value. not the end of the world since im not charged anything but reviews below seems like this store has a habit of bad business practice. oh btw store, verizon took down which store it is so they can investigate why this is happening so be on the look out for an email =) read more

Verizon is a shady business setting up fake third party retailers that look in every way like an official verizon store. this is one of them. i drove across town to return an internet router they tricked me into ordering and was told only once i was inside talking with an employee that they are in fact not an official store. come to find out almost all the verizon stores near me that simply portray "Verizon" on the wall outside are not verizon's and can't help with any customer service issues. what a racket. read more

They made right and refunded me for the items I was forced to buy when purchasing a phone. I appreciate that.

I love this Verizon- the service is amazing and it shares a parking lot with Costco too! We came in because we wanted to see about upgrades because the new iPhone came out soon and we wanted to pre-order it. We came in. We knew nothing about upgrades or how our plan to change or anything like that. Marisa explained everything to us. She had so much knowledge about the whole process, and what changes would be made to our bill, the different info about the different phones, etc. She knew everything. She was also so kind and managed the whole line somehow while also giving us her full attention. What I liked most is that we had no information about anything before we came in and she allowed us to not have to come back for multiple trips and just explained everything to us. It was way faster than calling a customer service line that's for sure. Definitely going back here and the place just had great vibes in general! read more

I wish I had read Chris W. review before setting foot in this Verizon on Los Feliz. This is the second review I'm leaving, in an attempt to save others from what Chris W and My son (on my plan) went through. The same exact accessories package scam happened to us. Set up our iPhone 16 and then told us we were not allowed to leave the store without an accessories package for $120. Case and screen protector that retails for maybe total of $40-$50 that we did not want but were forced to buy for $120 and $60 for set up! Still so upset about being manipulated after they had our phone ready to go and knew we just wanted to leave. Wish I had read the prior reviews about this practice. Please take your business anywhere else. Find an authorized Verizon dealer. read more

THIS IS NOT A VERIZON STORE. It is actually called "Wireless Plus" and is a third party retailer that will scam you into buying extra unnecessary products. Please please please do not go here. Take your business to an actual Verizon store. read more

Thank you Shane for the most amazing experience buying a phone for my dad this week. You made the process so seamless and easy and were so patient. It was so much quicker than I thought it would be and my dad had a great experience as well, and thank you for helping him reset passwords so easily. read more

I went in to the Verizon on Los Feliz and waited for a couple of minutes while Shane helped the two people in front of me. In less than 15 minutes Shane had helped both customers ahead of me and it literally took him two minutes to help me with my cell phone issue. Besides the fact that he was very pleasant and professional he sure knows his phones. Thank you Shane for helping ALL of us today as fast as you did, for being so patient and so helpful. Please keep Shane at this store in Los Feliz (it's the first time I have ever seen him at this store) it's the closest to my home and work. Excellent customer service today Shane...you get five Many thanks!! -Cherly Clark- read more

I stopped by with my wife to try to figure out if we could trade in our 3 old iPhones and we were very happy that we did. Shane assisted us in a very courteous, professional and understanding manner. He walked us through all of our options and we were able to trade in our phones for 3 iPhone 14 plus' with 1 TB of space. Not only that but he also offered us Free Wifi internet for our home for one year! Thank you Shane for being awesome, knowledgeable and for your great customer service skills! read more

Verizon - They have all accessories needed for all kinds of phones - Mobile Phones Near Me - Los Angeles, California

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This Verizon store is so much better than any others in my neighborhood.... the staff is HELPFUL AND VERY GENEROUS with their time! Really good employees- knowledgeable and friendly! I'm never going to a different store. Especially Gabby - she was amazing. Sweet. Engaging. Professional and informative. read more

Verizon - Gabby is an awesome sales associate. Very helpful and knowledgeable. - Mobile Phones Near Me - Los Angeles, California

Shane was very friendly and helpful! Came in with a SIM card issue and although they were out of SIM cards he recommended where to get one and installed it for me when I came back to the store! Thanks Shane! read more

This is not a corporate Verizon store, and they will not be able to help with anything related to your account. Before you go in, make sure you don't need anything related to your account read more

I had lost my phone and was having a miserable day, but Shane's knowledge and helpfulness improved matters tremendously.

The associate helping us was Shane and he was very knowledgeable, quick and friendly. He was able resolve our issue quickly. Overall great service. Very happy. read more

Heyo! Great place I'm so lucky to live by one of the only decent Verizon stores lol. Solid customer service they are very kind and helpful and I was able to purchase the new iPhone for my extremely successful film career not really tho lol but maybe I'll make a YouTube short read more

Javi gave me excellent service. He went above and beyond to make sure my purchase went through even though the system was a little buggy.

Javier was awesome! I went in to upgrade my phone and he went above and beyond to make the process clear and easy for me. Answered all of my questions, was very kind, and I left with a much better understanding of my plan options and care of my device. Would totally come back for the future! read more

Even though they were not able to find what we needed, Shane the sales rep went above and beyond to help us. He was very polite, patient and knowledgeable. It's just unfortunate he was not able to get us the offer that ONLY CORPORATE STORES can. Don't understand why that is because he deserves the commission. , read more

Marisa helped me fix my SIM failure problem right away and got my phone working in less than 15 min

Hate to leave a low review but I'm just upset that i went in for one thing and came out with another. Although they did fix MY problem, they gave me another without asking or knowing. I somehow had added a "second number" to my line and when checking my next bill on the app, I realized they were trying to charge me for a nonexistent phone or line that I do not have. Called Customer Service and they helped me pretty quickly and told me that second number was added that same day I walked in. read more

Go to the actual VZN store. Bought a new phone before going on a trip and they "sold me" the new iPhone chargers that apparently charge faster. Not only did it not charge faster, my phone started ghost typing, wouldnt charge, the charger would connect and disconnect in the top right corner of my screen and my screen would freeze. So I ended up buying a new phone, had no charger on my trip, and my business calls were screwed because the screen would freeze or ghost type my emails and texts. On top of that, slow slow customer service that elongates the process just to seem helpful (wasted time) read more

Shane was awesome! Had some issues with my phone and he was able to help and went above and beyond to assist! Nice and clean store definitely recommend coming here! read more

Marisa, the store manager, is the queen, the high priestess, THE GODDESS of customer service in attitude and action. Easy going , solution-oriented, personable, kind, thoughtful, KNOWLEDGEABLE!!!, all of the good things. I admittedly get nervous about technology (I'm a bad millennial ha) and she didn't so much as bat an eye. Smoothly assisted me with an upgrade and transfer, answered alllll my questions, granted alllll the applicable discounts WITHOUT ME ASKING (unbeatable value!), plus the store is spotless, has a well-stocked and organized selection of chargers, etc and is located in a safe, huge lot with plenty of parking. THANK YOU AGAIN MARISA. You're a rockstar and the world needs more people like you read more

Marisa is an angel and I love her and this store!!! She helped me when my phone was stolen and it was quick and painless :-) read more

The service and patience was great best Verizon store I have been to so far. Traded my phone in and got a great deal. Marisa the manager was very nice. Steve the business manager helped my friend get set up with a new plan. And Marisa was a joy to be around as w read more