I read the reviews and understand that all these people were using ConnectTo 10 years ago and are not aware of many changes, I was afraid of switching to them after reading all these comments but luckiliy I did. They could keep my same numbers and did a great discount . Now I am paying $110 instead of $270 , but I have a better quality and higher speed and bonus great costumer service. read more

DO NOT SIGN UP for any type of service! Their customer service goes back to ice ages. They cut my mom's phone 9 days ago, without letting her know; no bills or at least a phone call/ message that the line will be cut off. They are saying she had a balance of over $200 for out of country call $5 a minute. But since Friday they can't produce a minute balance sheet for those calls. This is not how you do business in US! No one called back for the 4th day to provide the details proof of those phone calls.. This is beyond any explanation. They should just terminate their entire business, and its scam practices. read more

I received a bill with charges $2.41, I reside in SC. I never signed up for it, when I called them to find what was the charges for the guy was so rude to me, telling me that this charges was from telephone company in 2007. What? Which service? I have never signed up for it! He said, don't worry, it was already cancelled. OK - what about millions of other people? Many of them submit the payment without thinking of it! This company is a SCAM!!! read more

Receiving 2-3 solicitation calls a day from this company on my cell which is on "DO NOT CALL" list. Obviously this company is incapable of honoring that, even after 4 separate occasions that I have informed them, and asked for my number to be removed from their calling list. There is no supervisor on duty, even when leaving messages to be called back, it never happens. The parrot of a so called lady is incapable of understanding English, and simply is preying on a single ethnicity ... When protesting, or complaining she consistently, and repeatedly asks the same question: "ARE YOU ARMENIAN" ... Like its OK for them to overlook and break the laws of solicitation if you're Armenian. This business should be called "Tajik Communications" This company, with its multi lines of service, from IT, computer repairs, communications, TV service, and many other hats should be prosecuted to the full extent of the law. read more

This company is a complete disaster. Instead of sharing a lengthy unfortunate situation that caused my parents to lose their number, not having service for 30 days, failing to port the number back to Spectrum, customer service in Armenia that have no clue on how to conduct business in US, I will simply advice everyone to stay away from their unlawful business practices. STAY AWAY from these unprofessional, egotistical crooks. As for their supervisor Abraham, what a pathetic unprofessional character. read more

ConnectTo Communications - Entire company has 20 employees as they state on LinkedIn. In which only 8 in US. - IT Services & Computer Repair Near Me - Glendale, California

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I switched from Spectrum because their cost is high, but I run a business and depend on my phone. Connect to is a Horrible company when you have a problem and call customer service you get a heavy accented person on the phone that barely speaks English. The tech person can not solve problems. I kept them as my phone and WiFi provider for 5 mouths and then switched back to Spectrum and now I am very happy to be back in professional land again. read more

I find it suspicious that someone cares about this company so much that they want to "set the record straight" because this company is such a "Victim" and everyone on here must be lying on how terrible this company is. Seems like this company is making fake accounts and all the positive review always say they been withe the company for 2 years, how odd. I've been waiting for weeks for them to return my call regarding them overcharging me for their terrible service and I still have not received a call. Every time i call the managers avoid me. Please do yourself a favor and get another company What seems more like REALITY, one positive review from a random person, or countless people saying how terrible this company is? This company is terrible and needs to be left in the last century! read more

Never have I had to call a cable company once every few months to report an issue. TV connection is haphazard at best, don't even ask about their internet service. read more

Sadly there are too many similar reviews to mine for this to be coincidental. Customers would call my cell because they said my work line wasn't working. Calls would ring once then drop. I would consistently experience 2-3 second audio delay, to the point that I had to end the call and call back on my cell. Save the headache. Look elsewhere. read more

Started out with lies. ("The $85 monthly rate includes all taxes and fees." No, it doesn't.) Then moved along to to billing me for service two months before I actually had a phone line connected -- thanks to their incompetent, appointment-ignoring technicians. Had the joy of trying to explain that problem to an Indo/Asian customer service staff none of whom speak English clearly. When I finally . . . finally . . . finally got connected, the phone line and internet were okay, mostly (occasional dropped connections, not often.) So give them one star. Now I've sold my business to a new owner at a different address who wants to use the same phone number. Two weeks ago, I gave T-mobile all the authorizations they needed to transfer the number, but ConnectTo is ignoring them -- evidently holding my number for ransom. Just one question: why are these people not in prison? read more

The phone service never worked properly. immediately after going with this company the internet became unusable, it was so slow. They are impossible to work with when trying to the customer service line, and they jerked me around about why the phone lines were not working. This company is dishonest and horrible! read more

I wish I was leaving a far better review than this. This company promised us a good service and our company has yet to see it. I haven't been able to use the phone system the past 2 weeks and had to resort to using my cellphone because of the terrible service. We might as well be paying the higher bills with some of the bigger companies because at least our phone system would be working properly. I hope this company improves its customer service read more

Their service is very bad and poor I got internet from them 3 weeks ago , return it back due to bad service and bad connection , most important their stuff and customer services is 0 ,specially their manager !!!!!!!!!! So rude read more

As the review prior to mine, I also wish I didn't have to leave even one star rating. I am a small business with to many bills. So I tried to cut costs on my phone and internet. I was promised, that my internet speed would be the same as I am used to. It was not the same. Not even close. And I would have customer after customer either come in or call and ask me what was wrong with my phone. It wouldn't ring. Or rang once and hung up. And this is just the service end of it. Now the company itself and its employees are straight up, well I'll let you make your own judgement. It all started with the promise of an inexpensive great working Internet and phone. Then when you realize that it's not so great(TWO DAYS LATER) they will not let you cancel it. It took me over eight months to have them port my business phone number back. When finally everything was said and done and I was rid of them. I call just to make sure I don't owe anything. I was not surprised that all of the sudden I now owe a $100 disconnection fee. I asked him to please show me in the contract. They stated,"it was a verbal contract."Really a verbal contract., you don't say. Yes they went there. A VERBAL CONTRACT??? Have they lost there minds!! Never happened. I would be here all day telling you about all the scandalous things this company has done to me. Well it would probably read like a Stephen King novel I don't have that kind of time. If you are considering this company do yourself a favor and reconsider. It was the worst experience ever. Don't put yourself through it. I wrote this a few weeks ago and never posted it. I just received my final bill and it's now $150 for cancelling and some other charges I'm not really sure, what they are for. I would lose money and take them to small claims before I give them another cent. Places like this should not be aloud to operate. This was such a bad experience I don't have the words to explain it. This place is first class garbage and they should be ashamed of themselves. So I have just a little more to ad. I think I saw 3 and a half star rating. This is truly in believable. And this company is still sending me a bill with late payment. Once again they state that I had a VERBAL CONTRACT stating I would pay 100 no wait now it's 150 disconnection fee. This never happened. This place has got to be hands-down the most crooked business I have ever not had the pleasure to deal with. There so many other words I would like to describe this place but I don't want to take off this yelp. If you're reading this save yourself a lot of heart ache and use anybody but this place. I never even got a response to this yelp, who does that. I own a business and know how serious a bad yelp is and I wish I could take my one star back and give them zero -10 would be better. So connectto go ahead send me collections I will not give you another dime. This is on principle, but you wouldn't know anything about that. read more

Many complaints about connect to. I switched back to Time Warner Charter. Got a 2 year rate lock promotion and Free Install with Spectrum promotions by calling 1-888-822-2427 or 888-822-CHARTER. read more

I have canceled my internet with Spectrum and tried getting it with connectto after they recommended me to cancel my current internet. HORRIBLE CUSTOMER SERVICE. Called and spoke with Nune she promised to get me a responce in a day or two. And no responce. After that i called them again without getting responce and spoke with Veronika. She did not return the call either. Than called Karine and Anna as well. 4 different employees who dont know how to serve customer right. Worst business ever. DO NOT recommend. I better pay more and stay with Spectrum than work with these guys. They also refused transfering me to the manager. read more

Mad I had to give one star! This company is a joke. I was not satisfied with their services. They set up everything and advised there was no contract no fees to cancel. When I canceled with them I spoke to them over the phone and said that since I canceled they will charge me $100 fee for setting up their service. I told them I don't recall this contract. They said "it was a verbal agreement" a verbal agreement????? Are you joking? I told them if they had any documentation of this verbal agreement then I would be happy to mail them a check. Today I received a bill in the mail. It states $150 IW/ Repair fee?? I will see them in small claims court. read more

I have our corporate office in Burbank and have had multiple companies come in for our internet and phone, needless to say for years we've had issues with our internet speed and prices being higher than originally agreed upon. We finally got our of our contract with spectrum and started with ConnectTo, not only do we have better internet service but the price was reduced by over 40%! No contracts, better internet and save money? Sign me up! We highly recommend for your business needs! read more

Absolutely the worst internet and phone provider imaginable! I have suffered a year and a half with their lousy service and I'M DONE! They are a third-party reseller of old AT&T lines. Their internet is impossibly slow, the signal is intermittent most of the time, so things stall and sputter, and the phone service is a complete joke! Callers can't hear you when you answer. Calls drop all the time, and it sounds like you're under water. Their customer service is even worse. After they aggressively pursued our business for several months, I finally signed on with them because they had a very low price, and my existing service was also pretty bad. My business is located in an area of Downtown Los Angeles where we cannot get AT&T, Time Warner/Spectrum or any of the other major providers. Only after I signed up did I find out that everyone who works there is either Armenian or Russian and none of them can speak decent English. I am not anti-immigrant, nor am I an "English only" person. However, if you are going to market to English-speaking customers, you better have some employees there who speak fluent English. When you call customer service the first thing someone asks you is "Do you speak Armenian or Russian?" None of their tech people speak English, so trying to explain a technical problem and get it fixed is close to impossible. Even when they finally understand what you're saying it takes them forever to fix the problem and get the system up and running again. Aside from their incompetence, THEIR STUPID TECHNICAL SUPPORT DEPARTMENT CLOSES AT 8 PM!!!! And it's completely closed on Sunday! So if your system goes down after 8 pm on Saturday it will STAY DOWN until sometime on Monday at the earliest! ARE YOU KIDDING ME??? Also, since they don't own the lines they are selling you, they frequently cannot solve the problem themselves. They have to call AT&T if it's a problem with the line. Then you're waiting and waiting for AT&T to fix the line. But of course, you can't contact AT&T directly because they have no record of you. They also COMPLETELY closed their service down between Christmas and New Year's. No customer support. No technical support. You couldn't reach anyone until January 3rd! Hey, it's the holidays. Who needs internet and phone service? I actually went over to their office in Glendale and banged on the door, thinking maybe someone would be there for some reason. Nope. Out of luck. No service for almost two weeks. I could go on and on about their stupid business. Their website is awful, and their online payment portal doesn't even work. And when you call up and are put on hold, there is a recording of annoying music (the old chestnut "Love is Blue") that sounds as if it was recorded under water and has horrible static. For a company that bills itself as "your connection to the world," these things certainly don't represent their company well. Finally, I was able to find a provider that uses microwave equipment and we now have a dedicated signal that is very reliable, ten times faster and they have excellent customer service. They are more expensive than ConnectTo, but it's well worth it not to have to deal with the ConnectTo incompetent idiots! Don't deal with these people! read more

I own a small business and run everything through ConnectTo. I have my alarm, internet, and phone lines through them. As a small business owner it is important to always have the most updated things out to be ahead of the curve, I feel like with ConnectTo I am always one step ahead of the competition. The customer support I have received is nothing short of amazing. My bill is always the same, and I never have to feel like I am being cheated like the other communication companies out there. They really treat me like family, and I hope they continue to do so. read more

My company has used this software for a few months now. I have opted to use my cellphone because of how terrible the connection is. Along with the product itself not working, the representatives have done nothing to remedy the problem. In fact they have now shut down our system and are holding our phone lines hostage! read more

Great company! I got my first bill from ConnectTo and they cut my phone and internet bill in half saving me a bunch of money on unnecessary charges I was paying to my previous telephone provider. Customer service is fast and dependable with great internet speed and telephone voice quality. read more

Terrible customer service! People there talk so slow seems like they were sleeping! Technicians are so rood and the internet is sucks!!! Can't wait to say them bye! Who needs low price if the quality is 0 read more

I visited Oscar C. many times when he had ConnectTo Communications for his internet and personally saw how bad his internet was. Whenever we watched YouTube videos we had to watch them in the lowest most pixelated setting, to the point my eyes would hurt. When we played video games online, the games lagged and constantly disconnected. I was never on his wifi because it was basically non existent. I cant believe he lasted that long with them, I would never have that much patience for such a bad company. I can't tell you how many times he told me he had to call the technical department, or how many times he used up all his data on his phone so we could watch Disney+. His new internet company is amazing, we are both online right now as I write this with no problem. I also heard the customer service rep Karina talk shit to him, she sounded like a wild diseases dog, barking orders. I agree with him 100%, avoid this company at all cost. Save yourself the fraud and headache. The pictures he posted are more than enough proof of how bad this joke of a company is, AVOID! read more

I've been with ConnectTo for over 4 years, I used them for my first business and without a doubt in my mind when we opened 5 months ago and they were my first stop! And this time around we added our alarm system with them! The customer service is spot on and any time if some thing does happen its literally fixed within minutes. Not to mention all the techs are amazing, helpful and polite! read more

The best company that I have ever delt with. The customer service is perfect. Once I sign up the paper, the technicians came to my location and did everything. I have been using it for already a couple of years and I am so pleased that I am going to use the company for a looooong time. BEST SERVICE,BEST STUFF,BEST PRICE hIGHLY RECOMMENDED read more

Service is great and for a great price. Ive been with them now connectto for approximately 8 months and I have nothing but good things to say. The service people and employees are very helpful and courteous. Thank you for your service read more

This company is full of crap! We clearly have an invoice for which we paid them over $2000.00. The invoice clearly states that we have a warranty of 2 years for cameras, 2 years for DVR & a lifetime warranty on the wiring of the entire system. We last paid them in January 2017. The warranty should not expire until 2019. Yet, when we called them today, they are "magically" unable to find our invoice or our acct. They aren't even to look up the service address. The employees are horrible and rude. They don't care about giving you the "absolute best service". They care about getting your business 1x and then they act like they don't know you. Stay away from them! Horrible company with horrible employees! I am only giving them 1 star because Yelp forces you to do so, otherwise, this company would receive negative stars. Also, so considering reporting these people to BBB! read more

I got a cold call from connect to communications offering me a slightly better deal than spectrum, so I made the decision to make the switch. After two months of signing up with connect to communications I still didn't have my internet connected. I called at least 3 times a week for those two months and kept getting the run around that a technician would call me. I never received a call, but they were sure to send me a $158 dollar bill for a service I never got. Meanwhile I still had to pay my spectrum bill. I finally I got so frustrated with the situation that I decided to stay with spectrum and not bother with a company that cannot follow trough with what they promise. As tempting as it may seem I would stay away from this unprofessional company, you will regret doing business with them. read more

I have been using ConnectTo for almost 2 years. I am sure that I couldn't have found better company, better prices and better service. This company made big discounts for my business and I could cut some costs on my phone and internet. Highly recommend other businesses to use ConnectTo Communications. read more

Worst company ever stay away from this people. we made an appointment to get a internet service from them.and the first time technician showed up two days later then the appointment day. Second time he showed up and he brought an excuse i forgot my tools. Stay away from this scam company. they sent us a bill with in 5 days of calling them ,and they have done absolute nothing no line was connected absolute nothing we got charged 76$ and now being harassed threatened we must pay for there broke ass company. read more

I'm so mad I have to give even one star. This company is a joke. No contract, no fee. The service is 0. It's been 6 days they set up my internet and still it's not working. Everyday I keep calling them to fix it. And finally they send the technician to check cabels. He said everything is ok and probably the problem is the modem. And they told me that I need to bring the modem into their office and change it into another. I'm so mad at them. You idiots are supposed to do that I'm the customer not you! And now when I want to cancel it they still want me to pay all the money. Are you insane??? And there is no any documents so I can insist my rights. I know low price can be a point to chose their services but believe me you better pay more money and get good service and high speed internet. And they never provide internet with the speed they promised before subscription. The speed isn't even the half as they promised. Don't believe them! read more

Horrible people. They've no clue what they're doing. Good luck if you ever need any technical assistance. Zero customer service. Extremely rude. read more

They have a very bad Internet.They do not give quality to take payment for a month,but does not give the internet very poor service from them.Yesterday I called them and said I do not want their internet and they said that I have to pay for CNTet connection and for a month but I did not take their internet for a month another month was fulfilled but they took all the money from me and disconnected the Internet I advise everyone not to take the Internet from them. read more

I had at&t service before and it was costly. So I called connectto to switched my service with them. It was smooth transfer and great customer service. We had little issue from our phone lines but that was at&t who damaged our lines. So I called connectto they came fixed everything reconnected my service back. I couldn't be more happier with connectto. I save money and have great service. read more

Been with them for 4 months now and Really a great choice! I was paying so much for my business phone and internet then came across this company so I decided to sign up and they saved me 50% on my bill over $450 of savings these past few months. Should of signed up with them a long time ago. read more