Called 3 times to confirm and when I get there they aren't even at this location don't waste your time. read more

Genius Lab - IT Services & Computer Repair Near Me - Los Angeles, California

To start the address on here is no longer open. After driving here I commuted to Van Nuys to their only open location now which is on Woodman Ave and Burbank Blvd. I dropped off my Apple Watch series3 to have the screen repaired. Everything worked fine prior to taking it to them to fix. The only thing was the screen was cracked in the lower left part of the watch. It should have been ready in 3hrs. I called several times to get updated and would receive the run around. It took them 9 days to repair it. I showed up unannounced, they had me wait about 15min. I received my watch with a rubberband holding it together. Was advised to remove it after 30min. After receiving my watch it started to die a lot faster then prior to taking it to them. My watched completely stopped working after 15 days. I went swimming with my watch which I'm supposed to be able to with the that series. I reached out they told me to bring it by. They do have a "90 day warranty". The job seemed half-assed. Again whenever I would call for an update again I would get a run around. I showed up 28 days later unannounced for them to tell me the watch was unrepairable. And the warranty wouldn't cover my watch since it was water damage. When I had picked up my watch from them the first time they didn't advise me in anything other than don't remove the rubberband after 30min. Looking at my watch it looks like it's not completely sealed. In my experience I think they're not experienced in fixing apple watch's. I wouldn't recommend anyone to come here looking for this type of service. read more

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Negative stars if I could. Do not trust this place with your electronics. I brought my macbook in for liquid damage. After a week, calling for updates, they "still didn't know" if the motherboard was damaged. They finally determined the motherboard was damaged (i.e., machine is dead). When I picked up the computer, they didn't charge me, which I thought was nice, but strange since they'd done a service / spent time on it. I brought it to another shop for a second opinion, and they told me it was clear that Genius Lab had not addressed the issue quickly or thoroughly: the liquid was allowed to sit for days, hence giving up any chance of saving the machine. There were dried liquid spots on the bottom of the motherboard, showing that Genius Lab had not removed it to dry it out. They only sent me a few blurry photos of the top of the motherboard a week after I brought it in. So a) they didn't work on it until a week after I dropped it off, and b) they didn't bother drying it out. My friend also had a bad experience with his cell phone: when replacing a battery they somehow damaged the speakers. They blamed him / initially refused to fix it. When they finally agreed, it took days of repair time. Do not trust them with anything time-sensitive or critical. read more

Need data recovery?? Man this is the place! The guy here at Genius Lab recovered all my data from my damaged external drive. They are very professional and the turn around time was really fast! I recommend this place to everyone who needs data recovery! They have lots of accessories here too! Thanks guys! read more

Genius Lab - Awesome store front! - IT Services & Computer Repair Near Me - Los Angeles, California

This place is really helpful. Nick took care of my computer and they have fair prices. Very trustworthy and will definitely return if I have any future computer/ phone related issues read more

Excellent service. Fast and knowledgeable. Have gotten a couple of phone screens repaired here and have nothing but good results. read more

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Super helpful, great prices, fast and friendly. I haven't had the best of luck with my phone and the guys there have come through every time. I highly recommend giving them a chance if you ever need a screen replaced or your phone repaired read more

100% Satisfied by this place! My IPhone screen was shattered. And in 45 minutes, the handsome guy working there had it back in order. ;) Recommending Genius Lab to everyone! read more

Quick. Reasonable. And Friendly. And a free screen protector! 5 And they accept bitcoin. read more

So I recently messed up my iPhone 11 screen while working on my car during quarantine season, and driving around the area I found little to no shops open available that could repair my phone at a timely manner under the circumstances of wanting to go right back inside the house...until I came across Genius Lab here on Yelp! Didn't take long for Nick to have my phone ready, even after having mobile service to come to me despite the pandemic. 5 stars A+ will come again read more

Nick saved me and my family from so much headache with our device. After buying my elderly stepfather two smartphones that he destroyed; Nick was able to determine the appropriate LTE settings, suggest helpful peripherals, describe a service plan that saves my family money, and even suggested an awesome, durable case! I will recommend Genius Lab to everybody who needs device service and/or sales! read more

Genius Lab - Go see Nick! - IT Services & Computer Repair Near Me - Los Angeles, California

Definitely a great first experience! I dropped my iPhone 6 S+ while I was at work and cracked the whole top front portion of my screen. I found out about Genius Lab via Yelp, read their reviews and called them up. I got a quote over the phone and they started true to their price in the store! Tony really showed great customer service I walked in and am walking out with my phone looking brand new. read more

I came in to repair broken glass on my S9+. I did not have a great experience here. I didn't receive my phone the same day as promised and I had to call them a few times for status updates. When I did receive my phone, I noticed it didn't work as well as before. The fingerprint reader seemed faulty and the home button now needed to be pressed extra hard in order to work. I could also notice ugly glue marks on the screen whenever it was reflected in the sun. On top of all this, they claimed they didn't have the free screen protector they offer for checking in. I was instead upsold $20 for a "better" screen protector which ended up peeling off that same week. They advertise a 90 day warranty. When I reached out to ask what it covered, I never received a response. I don't recommend this place. read more

NO ONE BEATS THESE GUYS! Super fast, professional and kind. Best service in LA. No brainer. Thank you! read more

***They fixed my water damaged iPhone!!! *** So my phone decided to shut off and never turn back on during my entire vacation trip! I was so upset thinking all my photos would never be recovered but these guys managed to bring my iPhone back to life and restore all of my data! Couldn't be more thankful! read more

STAY AWAY! took them 2 weeks to tell me that my phone cannot be repaired due to very bad water damaged, then i found out that they took some parts of my iphone 6plus after bringing my phone to another repair shop. read more

Genius Lab - they stole some parts of my iphone 6plus - IT Services & Computer Repair Near Me - Los Angeles, California

Called this place today after being told that My Beats by Dre had to be sent to Apple by uBreakiFix!! Not Genius Lab said they can repair my beats with a good price and fast turn around ! So go here to get your charging port repaired!!! I am read more

149.99 for a camera replacement on a Motorola force phone... This place is ridiculous....they will only repair ur phone at low cost if they can get cheap Chinese parts ..beware*** in what you are really wasting your time and paying for Yelp... Dec 2018 Xmas special lol 149.99 read more

5 stars! Tony was great, excellent service and skills! The price is right, the parts are high quality, quick repair turnover, great customer service and customer interaction, and there is an ample parking lot as a bonus. I came in today with a friend that needed his iPhone screen repaired. He was a bit anxious about the repair, but as we walked in the anxiety subsided as the place, and Tony our tech, exuded professionalism. Tony was able to explain the repair and gave us confidence in the diagnosis, we were happy to know we had a skilled tech doing the work, and that the parts were high quality, warrantied and all. Not even 20 minutes later my friend's iPhone was a good as new, and Tony was able to give us a great price on an accessory. We are very satisfied customers. We'll be returning with our tech needs, and will be referring others! read more

Nick gave me the cheapest quote out of other competitors in my area, and he was straight forward and just spoke like a business should to a potential client. So I gave them a shot. I brought my phone in without an appt. to get my charge port changed out due to it not charging all the time. In about 15 mins he came out and told me it was just dirty, that he had cleaned it, and wouldn't be charging me. I'll definitely be returning if/when I need any actual repairs. Thanks, Nick! read more

I DID NOT GET MY PHONE FIXED HERE. HOWEVER, got a quote slightly less than apple would charge. Went down, was told they didn't have my correct screen, had a " darker" ?? one. They could order my correct screen and I'd have to come back, and that price was MORE than apple charged. I went to the apple Genius Bar in glendale, fixed correctly with correct screen In 2 hours without an appointment. read more

Rather than executing a simple repair (to fix a broken headphone jack) for my phone, which worked perfectly fine other than this, they actually BROKE it to the point that it is un-useable. After dropping off my phone for the quick 30 minute fix, I went back only to find out that after the "repair" was made, they couldn't get my phone to turn on. They kept it to try and fix it for several more hours, but couldn't find out what went wrong. As I said before....my phone was totally fine and functioning before I dropped it off for the headphone issue. SO without offering any advice except trying to take it to the Apple store, nor offering to pay for whatever damage they caused, I now have a completely broken phone. It also begs the question, how can a repair shop have literally NO idea what is wrong?! read more

Excellent service. Tony gave us great advice and was very knowledgeable. Simple fix Nice deals and down to earth. I'd definitely recommend to those who need a screen replaced or like a screen protector. read more

Had a cracked iPhone screen. They were able to fix it right away. No problems, no hassle. They just helped me. It was great because I tried calling a dozen other places who either didn't answer, were out of stock, or couldn't help me. read more

I'm so glad I found this repair shop! The staff here really focuses on quality and precision...they will make your broken products as good as new!!! Thanks for quickly fixing my iPad guys :) I definitely recommend the Genius Lab to all my clumsy friends!! read more

I needed an expert to look at my MacBook on a Sunday afternoon and this place was open and did a great job restoring my OS, after I accidentally deleted it the night before. This shop was friendly courteous and affordable. I called another shop and they closed earlier and not as hospitable as this shop. God bless you guys keep up the good work! :) read more

Love this little shop~ I called around to 5 other 'Apple Authorized' stores for a simple screw replacement on the bottom of my iPhone 6. Nobody was able to help me and one store even told me there would be a 4-5 day 'processing time.' What?! I did a quick search on Yelp and found Genius Lab. I called up beforehand and told the guy what had happened and asked if he could help. He laughed and said 'of course.' I brought my phone in and it took him approximately a minute to replace the screw. He was so nice and didn't even end up charging me! Will definitely be back in the future if I ever need a real repair on my phone! read more

I walked in and they fixed my screen on my iPhone in minutes. (It was loose.) FREE OF CHARGE! Super chill guys. Thanks guys!!!!! read more

Genius lab was quick and reliable! Excellent customer service! Hoping there won't be anymore damages to my phone would defiantly come back if anything happens! Thank you genius lab! read more

Fantastic service! They finished my phone within the hour as expected. Nick is extremely knowledgeable and always willing to help! Will be coming back! read more

Genius Lab - My custom RED iPhone 6 plus!! - IT Services & Computer Repair Near Me - Los Angeles, California

Great service and excellent customer service. Big shout out to Michael-he was super personable, fixed my cracked Iphone 8 and put on a new glass screen protector for $100 bucks out the door! I highly recommend it!! read more

This is the best place for fast iphone repair! My phone was fixed in 15 minutes flat! They even bent it back into shape for me. The new screen replacement looks perfect, like it was never broken in the first place. These guys do macbook repair too. Very clean, professional looking store. Comfortable couch and a great selection of cases and accessories too. Easy parking on the street was a nice bonus. Thank you Nick for the outstanding job, I will be referring everyone I know to Genius Lab. read more

My puppy knocked a glass of water onto my practically brand new Macbook and I was straight up panicking. It went black and wouldn't turn back on. Worse yet, it's midterms week. Luckily, I had Genius Lab bookmarked "just in case" and I rushed straight here! Now, only 36 hours later, my Macbook is working again just like new for just $180. The fan had to be replaced, and the insides of the computer had to soak overnight in chemicals to combat the water damage, but I'm just so so happy they were able to save it. I thought for sure I'd be looking at having to spend $1500 on a new Macbook! In contrast, I called Apple en route to this place and they couldn't get me in for two days. Yeah, TWO DAYS. Plus, an Internet search on my phone found that most Apple water damage charges range from $550-$800. That makes Genius Lab practically a steal. Thanks for saving my Macbook, guys. And better yet, thanks for saving it in time for me to still try to pass two of my midterms this week. read more

I was feeling pretty dumb after walking my phone into the hot tub with me during a 4th of July BBQ (wouldn't recommend!) Needless to say my phone is my life (my job depends on calling, plus GPS is ubiquitous in LA) and after weeks without, I felt helpless. I even ordered a used phone that also didn't work for some reason adding insult to injury. I popped into this local shop to speak with them about my options and was just blown away by how helpful they all were. The price they quoted me (if they could fix it) was half of what my phone company would charge me for a non-warranty replacement, and only $20 if they couldn't fix it which is worth the answer. Seemed like a decent risk since they have good luck with Samsungs. Well the fact that I made a Yelp account just to give them a 5 Star should let you know how this turned out. John was the guy I owe my life to, he spoke with me and worked on the phone, and after a replacing a few parts got my Galaxy S6 working again. I'm so happy to have this phone back and at a price that was by far the best option for me. These chaps are amazing and I will highly recommend them in the future to any other hot tub dummy I meet. read more

Great phone repair place, they also work on computers and tablets. I got my mini iPad that had a cracked screen repaired here and it works great! Came back when I dropped my iPhone 5s in the toilet and also had the screen changed since it was cracked. They repaired my phone for only $70! My phone works great and I have recommended Genius Lab already to two other satisfied customers. Thanks guys! read more

I came in late, like 730. They close at 8. I have the iPhone 7 Plus . My screen was shattered but still worked. He took me even tho it was late. Had my phone fixed in like 30 minutes or less. I sat and read a National Geographic magazine during so it flew by. My screen is like new! Also my mic wasn't working on certain apps and we both couldn't figure out why at first. He asked a friend who gave him some advice and he got the problem solved! Turns out my mic had tons of debris in it. Definitely 5 stars! Would come back with any problems. read more

Excellent service. I found Genius Lab from all the other great reviews on Yelp and because I have passed by this place many times as I live close by. I needed a new SSD hard drive with more memory to replace the one in my Asus laptop. When I called Genius Lab, I first spoke with Sean (or possibly Shant based on the other reviews on here) who was extremely knowledgeable about SSD drives. He quoted me a very reasonable price to upgrade my hard drive and transfer all existing data on my current drive to the upgraded drive. He even recommended a hard drive and had the part in stock at a great price as well. He made it easy for me to decide that Genius Lab would handle the hard drive upgrade for me without any issues and assured me he could get my laptop back to me within 24 hours of dropping it off. Sure enough, the hard drive was replaced in less than a day and it works perfect. It is also worth mentioning that everyone in the shop seemed very friendly in addition to knowing their products and having great technical skills to provide great service. Thanks again Genius Lab! read more

I've never had a phone fixed before. This was a thoroughly new experience for me. Bringing in my beat to shit iPhone that the Apple and AT&T stores just rolled their eyes at, these dudes at Genius Lab gave me a quick diagnosis and 25 minutes and $45 later I was out the door with everything good as new. This was one of those rare instances where everything worked out 100% great and I would patronize Genius Lab again in a heartbeat. read more

Great and quick service! My uncle dropped his iPhone and got a cracked screen that went blank. We called them on a Friday night and got a prompt call back. David was up front and honest about pricing, and met with my uncle the same night to fix the phone on the spot. :) Thanks again! read more

I was in Mexico last week, having the time of my life, enjoying the ocean view from my hotel room when my phone fell off the balcony hundreds of feet below. I called Genius Lab about getting my S4 fixed and they told me it would take about an hour to get the LCD replaced. Lo and behold, Nick had my phone back in working order looking brand new in less than an hour! Extremely happy with the service here, will be recommending this place to everyone. Thanks again!! read more

Genius Lab - My S4 looking new again compared to my shattered old screen - IT Services & Computer Repair Near Me - Los Angeles, California