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Los Angeles, CA

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My repaired phone
Mike M.

A+++ repair I went to a repair shop in DTLA 1 month ago because I cracked my OEM Apple screen on my iPhone 11 Pro--the one that DTLA shop put on broke on the first drop (in a case too). I found Phon-ER from the amazing reviews on here. Ari opened my iPhone 11 Pro and showed me how noticeably cheaper quality the screen from the other shop was. It was obviously built very cheap and not meant to last. He installed a new OLED screen in less than 10 minutes!! He even threw in (and installed) a screen protector because well--I might be a bit of a iPhone screen killer‍. I will use his service for all my future needs 100%

My old phone before and after.

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4 months ago

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Ari G.

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1 month ago

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Ari G.

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5 months ago

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Ari G.

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11 months ago

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1 year ago

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11 months ago

Simply great service, quick appointments at a reasonable cost. I am a repeat customer and highly recommend!

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1 year ago

Absolutely fantastic, quick service, at a price i thought was really fair. Would definitely come back.

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1 year ago

Professional and Honest. I will definitely be back if I need any future iPhone repairs.

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2 years ago

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2 years ago

Very cool guy. Was able to meet right away. Had a great conversation while he worked. Phone screen was good as new.

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2 years ago

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1 year ago

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5 years ago

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3 years ago

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2 years ago

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2 years ago

Thanks Ari! Great service, timely work, and super friendly conversation! My phone is better than ever, and great price + value

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2 years ago

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2 years ago

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3 years ago

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2 years ago

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4 years ago

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Ari G.

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2 years ago

Best quality best price and fastest in LA! Fixed my phone with high quality screen as I waited

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3 years ago

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3 years ago

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3 years ago

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3 years ago

Ari is very quick and polite. Very happy to chat or not, excellent customer service. Have been going to him for years and will continue to.

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3 years ago

Ari is super knowledgeable and friendly, services beyond expectation for you're smartphone needs.

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2 years ago

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7 years ago

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3 years ago

Amazing customer service. I called, he answered. I showed up and he hooked me up. Thank you!

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5 years ago

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3 years ago

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3 years ago

Fix my phone in 10 mins flat at a great price. My phones been working great no complaints.

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5 years ago

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5 years ago

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Ari G.

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2 years ago

Very helpful and kind! The mall was offering $130 for a screen thats not Oled for my iPhone...

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7 years ago

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5 years ago

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7 years ago

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Page 1 of 8

Ask the Community - Phon-ER

Do you replace screen adhesives during repairs to retain water resistance?

Yes Of course. That is our first priority during every repair process to ensure that every device retains its water resistance. Unfortunately the adhesive doesn’t always deter water contact when submerged since other parts such as ear speaker or… 

I tried to go over to the listed address, but it was a private residence. Is the listed address incorrect thanks.?

I accidentally cracked my screen on my secondary Google Pixel 4a phone and need it repaired. Do you also fix Google/Android phones?

Hi there. Ari @ PhonER. Unfortunately we don’t repair Android and only specialize in Apple devices. Thank you for your inquiry.

Do you have a flat rate for screen repairs?

No we don’t have a flat rate for screens since each model screen is different in price. We do however have very competitive prices and they are very close to each other for older models and new. We also offer Price match and price beat if we can… 

Does Ari unlock iPhones so they can use other networks?

Hi Nathan. We don’t unlock iPhones unfortunately but it can be done for free of charge via your current carrier or eBay if you no longer have the carrier that the phone is with that you wish to unlock. Thanks, Ari

Don’t See Your Question? Ask Away!

Review Highlights - Phon-ER

“Phone-ER was the only one open on a Saturday evening, and Ari gave a reasonable quote for $50 to replace it.”

Mentioned in 182 reviews

Read more highlights

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uBreakiFix by Asurion - Where they will tell you there is nothing they can do

uBreakiFix by Asurion

(151 reviews)

$

Exceptional service at this location. Fast and friendly. Ali the technician was very helpful and…read moreknowledgeable. I will be back when I inevitably break my iPhone again :) Five stars!

1 STAR -- Extremely misleading pricing and a complete waste of my time…read more I contacted this store about replacing the screen on my Samsung Galaxy S25 Ultra. I specifically confirmed my phone model, and I was told in writing that the screen replacement started at $208.80 + tax. Based on that information, I decided to make an appointment with them. After making the appointment and showing up, I was suddenly told that the price I had been given was wrong and that the repair would actually cost around $330. How does a customer receive a specific price, schedule an appointment based on that price, and then arrive at the store only to be told that the price was incorrect? If the $208.80 price was wrong, it should have been corrected before I made an appointment and wasted my time. What makes this even more frustrating is that they advertise themselves as an authorized repair provider and emphasize their professionalism and quality of service. I expected the basic courtesy of being given accurate pricing before committing to an appointment. I have no problem paying a fair price for quality work, but I do have a problem with being quoted one price and then being told something completely different after I've already made the trip and scheduled an appointment. I strongly recommend confirming the price in person before making an appointment, because the price you are given initially may apparently not be the price you're actually charged. Very disappointing experience and a complete waste of my time.

UBreakiFix

UBreakiFix

(255 reviews)

Koreatown, Wilshire Center

My iPhone screen cracked and it wouldn't charge. I drove 30 minutes to get to this location and…read morelong story short because it's been a few months. I'm trying to remember oh what happened but basically when I got there all of a sudden out of nowhere, the screen magically started working or as before, if you would touch it, nothing would happen. So the guy told me how to transfer all of my data onto my new phone and also without a cord, after about an hour and a half it all transferred and it saved my videos photos, everything. They didn't even charge me anything, but I did give him a $10 tip for helping me out. I would totally recommend this place. The service was stellar.

I had an extremely frustrating experience with the customer service staff, particularly Mel, who…read morewas rude, argumentative, and difficult to communicate with throughout my visit. Mel and another employee did not properly diagnose my phone, yet they attempted to claim there were damages that I did not believe were present. When I questioned this, Mel argued with me and repeatedly insisted that she had explained what happened, when that was not my experience of the interaction. I was also uncomfortable with Mel repeatedly asking me to provide private information publicly. I made it clear multiple times that I wanted to protect my personal data and did not consent to discussing or providing sensitive information where others could hear it. I should not have had to repeatedly explain that I wanted my privacy respected. The entire interaction was embarrassing and unprofessional. If you work in the phone repair business, customers should be able to expect a proper diagnosis, clear communication, respect for their privacy, and basic courtesy. I am asking management to review the security camera footage from around 1:15 p.m. so they can see how this interaction was handled and evaluate the conduct of their employees for themselves. I hope management takes this complaint seriously and addresses both the customer-service and privacy concerns raised by this experience.

Phon-ER - mobilephonerepair - Updated November 2026

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