After a lengthy and somewhat unpleasant selection process I finally chose Post Alarm to be the company safeguarding everyone most dear to my heart. The actual alarm system was just installed and I cannot really talk much about its quality other than it is esthetically pleasing and is very easy to operate. In terms of the price, I believe Post's prices are very competitive and they also offer some free perks that other companies do not even mention. This review, however, is aimed to praise an outstanding service I received from Post Alarm employees. I worked with Trent Dyer, the rep, and Jaime, the tech. I can't say enough about the highest level of professionalism and absolutely exceptional customer service they provided. Mr. Dyer was punctual, courteous, and really knowledgeable in his field. Not only he was able to tell me in the greatest detail about his company and overall alarm systems, he also advised me and provided with a written questionnaire that I used as a guide in my selection process. He was patient, responsive, friendly, and remarkably easy to reach and talk to. Every time I had a question or concern and needed to discuss it with him, all I had to do is call him on his company's cell phone. He responded right away and was able to answer all of my questions and silence all of my apprehensions. Even after everything was installed and the money collected, Trent Dyer came in once again in order to assist me with the installation and use of the app that will control the system remotely. Unfortunately, due to the technical difficulties not related to Post Alarm Company, rather to the way the app is set up, he was not able to get it to work properly, but not for the lack of trying. He made numerous phone calls, attempts, and clearly was unhappy that he would need to leave me without the working app for just a tad longer. He reassured me that he would take care of this issue and have the app up and running in no time. Honestly, after the exceptional care he provided already, I have no doubts that Mr. Dyer would keep his word. I also must compliment Jaime for his terrific service. All components were installed perfectly well. He made sure that everything was in working order, clean, looked great, and, most importantly, that I knew how to use it! Thank you Post Alarm for your exceptional employees and an outstanding service read more

This company are a bunch of morons. Right before noon time on Sept 22nd, I witnessed a young man entering a vacant property with a Post Alarm sign on the property. There, he started making these verbal threats towards a couple of gardeners who were working on the trees inside this vacant lot. After continuing the threats for more than 5 minutes, I decided to do my part by calling Post Alarm and explain the situation. Despite the fact that this location was only a 10-minute drive from their Saint Joseph's office (the vacant lot was in was South Arcadia and the same zip code) and despite the fact that they have signs on the vacant lot, the lady refused to help me unless I gave her an actual address. Even though I repeatedly told her that it was a vacant lot and even though I repeatedly told her that this guy is likely to do physical harm and despite the fact that I told her what intersection it was at, she still insisted that she couldn't help me unless I gave her an actual. I even told her the directions from their office to this location (down 2nd Street, left on Longden, and right on Mayflower.... on the corner of Mayflower in Ashmont), she still refused to do anything unless I gave her an actual address (once again.... it was a vacant lot with their signs on the gate). I was even given an excuse that they couldn't do anything without an address because the vacant lot like fall outside of their area which was total lies considering I told them it was the same city and zip code. I ended up calling them a bunch of idiots and hung up. I figure let someone else deal with it. So much for "Community involvement"!!!! And by the way.....they're very well familiar with this vacant lot. I see them patrolling it on a daily basis since it's always occupied with druggies and the homeless. read more

Post Alarm is the best alarm company I have ever worked with, hands down. I have hired post to take over alarm systems for me at my office, at my home, and even at my relatives' homes. Each time we do a takeover or a full-on installation everything runs like clockwork. What other vendor or contractor can you say that about. I really appreciate that as a homeowner and as a business owner. People at Post are trained to be honest, respect your time, and to be very professional about presenting your options. They deliver and do what they say they are going to do. Period! The reason is that they are family owned and operated and have been since the beginning. I have had the chance to work with Rob and Gina and I can see that their attention to detail and leadership style permeates the whole organization. At the end of the day, this is about protecting your inventory, protecting your company assets, protecting your possessions, or most importantly protecting you and your loved ones from harm's way. Sure there are cheaper options but I for one and happy to pay a modest premium for excellent service, support, and peace of mind. I take advantage of their patrol and vacation services as well to make sure even if I cannot be here 24-7 that the Post Alarm Systems family is helping me and my family stay safe. Thank you to the entire Post Alarm team for taking care of us for so many years! read more

I have been dealing with Post Alarm for over 10 years and have been a happy client! They are an alarm company that truly cares about their clients and providing the service that is specific to my needs. They have changed with the times and have been innovative with security needs. In addition to always providing me with excellent security needs they are ALWAYS willing to work with me regarding any issues or problems i'm having, either if it's on my end or theirs. I mean because lets be honest no company is perfect BUT Post Alarm knows that and knows how to make things right if their is an issue on their end. And that is why have i have chosen to be a loyal client because they do know how to make their clients happy. Most recently i've had Cruz from the service dept. out to my home to work on some cameras that were having some issues. He did not leave until everything was back up and running perfectly. He then went the extra mile to walk me through adding all my cameras back on to my app notifications. I don't normally do that, my husband takes care of the part, but i was so thankful Cruz took that time to show me how to do it and now i'm educated in utilizing the app and I don't have to rely on my husband doing it. I highly recommend Post Alarm Systems! They are an amazing company who really cares about giving an amazing customer service! read more

We just recently bought a new house in El Monte. My husband and I decided that we should get home alarm since the neighborhood isn't as safe here. We contacted our old house alarm consultant Kenny Lee, who installed for our home 2 years ago also. He then advised us he is now representing a different alarm company, Post. Then gave us a brief introduction about Post alarm over the phone and the no contract aspect caught our attention. We decided to set up an appointment to have him come over for the quote, we trust him that he actually cares about what we need not just trying to over-sale. Also, within the 2 years that we had first installed alarm he still helps us whenever we have questions even until now. Again, he shows up on time and was professional in designing the placements of equipments and provided us with options. We really liked how post alarm is able to let us use cellphone to control our alarm system with no phone line required. Plus the price Kenny gave us was very reasonable since we just spent a lot of money on the house. And I would also like to complement Ronaldo, the staff who installed for us because of his great attitude and very knowledgeable in his work. I am glad we chose post alarm and have Kenny in our family as our alarm guy. We would highly recommend to everyone we know. read more

I referred my friend to Post Alarm last year because my friends they didn't want to spend money to set up a telephone line for alarm security system. Besides, Post Alarm's monthly fee ($32.99/month) is about $10 less than ADT($42.99) ; it doesn't require contract but people have to pay for the device for the initial setup. It was supposed to be a good suggestion to my friend for a long run ,but it turns out not exactly what we expected : My friend spent $1600 for the entire device with the cellular communicator (about $600) in 2013. However, they are told to upgrade the communicator for at least $250. Otherwise, there will be no way to Post Alarm to monitor the alarm system when it goes off. We did a math here: $250 / 12 + $ 32.99 = $ 53.82 that winds up to cost more than choosing ADT during this period of 12 months. And we're afraid about what's next charge will be in the future. We understood the necessity of the upgrade due to AT&T's monopoly but felt frustrated why we were not told the device will be out off duty in a year. We believe the trend was not an overnight announcement of AT&T. Now I felt bad for recommending mt friend to choose them... read more

I have just recently had a security system installed. They were recommended to me by my sister who uses them. I called the office to set up an appointment and received a call from Kenny very shortly afterwards. From the first conversation I was impressed. He was cordial, professional and very flexible in setting up an appointment with me when it was convenient. When he arrived at my house on the scheduled day, he explained the system and the recommendations he would make. He gave us the pricing both verbally and in writing and we told him we would think about it for a few days. He did not pressure us and thanked us for our time. When I called him a few days later to set up the installation, again it was scheduled at our convenience. The installers were so kind and neat in addition to answering all our questions. Kenny even met them at our home during the installation to assure that everything was going well. Then after the installation was complete he came back and explained to us how to use the system. He had a lot of patience and I appreciated that. I would highly recommend using Post Alarm Systems located in Arcadia. read more

I've lived in Los Angeles and had an alarm system for my entire life. I can tell you that Post Alarm is by far the best alarm company I've had. Post is a family owned and operated alarm company located locally here in Southern California that offers everything the huge alarm companies offer and more. The sales staff is completely honest, I have a Post Alarm account at two properties I own and each time when the salesman came out, he told me what I needed, features that would be more of a "Luxury Add-On" and systems that were too advanced for my location. As most of us probably know, most alarm companies are "Slick" and try and sell you items you really don't need often making promises they can't hold and pressuring you to purchase the alarm system the same day...this IS NOT the case with Post Alarm. With Post, there is no two-year (or longer) contract to enter into...Post functions on a month to month basis...if for some reason you don't like Post, you can simply cancel with no questions asked. There are so many great things about this company...I highly suggest contacting them and seeing what they have to say. read more

Post Alarm Systems of Arcadia has always been professional and reliable. We especially appreciate that the call center is located locally as opposed to some companies that are out of state . In addition to this, we have been delighted with Bruce Fairbairn, who has made thoughtful and creative suggestions to improve our security system. Bruce is very experienced in helping the homeowner design the system and include features that best suit their needs , such as , having dogs and cats in the house with a system being armed or the use of alarmed screens. And he is very methodical when it comes to creating long term goals for creating a home that you feel is secure and confident that when you leave home all will be fine when you return. He is excellent at prioritizing your needs versus the costs that are involved. When we have tweaked our system, we always feel confident that Bruce has implemented a plan that best suits our needs. If you want to feel safe in your own home, call Bruce! read more

We were referred by our administrators management Group to Post Alarm Systems! They spoke very highly on them on how they setup there access control for there business and how professional and clean they work . They kept telling us that they go above and beyond for everything and they even did all the schedules with ease and did all the programming for all there employees from beginning to end without no hesitations for there new alarm.com access control! So my husband told me to go all in on them for our new property, "we did " and nothing but great things to say about them!!!!! Anthony Franco sold us the alarm system and we had a tiny hiccup with our secondary keypad but IT technician Cruz did his magic and allowed our system to function just how we wanted it! If you want a alarm system or access control system ask for Anthony he is a genius at what he does and all there technicians and Cruz will make you feel safe and secure for sure !! read more

I have used Post Alarm for multiple homes spanning the past seven years. Unfortunately, I had to evacuate my last rental due to a severe hot water pipe leak, but was able to secure a new rental property for myself and my family. I have two children and security is a top priority. The new rental home had to be secured immediately and Rick Hagen, Rodel and Carlos J were on site very quickly. The gentlemen named above worked tirelessly for hours to solve a connectivity issue (my rental was in a dead zone) and they were able to figure out a solution that was unobtainable for any other security company. These guys are nothing short of professional, courteous and detailed oriented and they perform at the highest level. Of note, I have worked with Rick Hagen, since the very beginning of my tenure as a Post Alarm client, and he is simply the best in the business and I speak from extensive home security experience. read more

I just had my entire alarm system taken over, replaced and upgraded and an 11 camera surveillance system installed by Post. The initial meeting with Rick Hagen was the best I had of all the companies I was considering. Rick was understanding and enthusiastic about finding solutions that were right for me. I knew that he truly had my back. The installation was a well oiled machine. So many techs making sure everything was going well and keeping me informed. My previous system and old wiring did not make the job easy and they all really busted their backs to make it work. I just knew they all cared from top to bottom. Rick,Armando,Caeser,Sam,Tino,Michael and Saul spent three hard working days here and in the end I have exactly what I wanted. Thanks for getting it done guys! I also have patrol and am pleased with that as well. Jeff S. read more

We just had Post install an alarm system in our house. We had a great experience, Bruce the security consultant was fantastic he spent a lot of time at our house helping us decide what was the best way to make it secure in a way that was specific for our needs, schedule and budget. Bruce never tried to sell us anything, in fact he steered us away from the more expensive options when he thought it wouldn't add anything to the security of the system. The installation was great, Hector led the team and they were prompt, fast and courteous. Overall we had a great experience, Bruce stayed with us for a while afterward to make sure we understood how to use the system and made sure it worked seamlessly before he left. Also if you see Bruce be sure to ask him about his acting days on LA law and The Rookies!! read more

Post came highly recommended from our builder and they were pleasant when we called them for info on pricing and their services. However, when we asked their sales rep if they could waive one of the equipment fees, he said he would get back to us and never did. I called back and spoke with the owner, Anthony, and he was very responsive and said someone from sales would call. They did after two days, I reiterated my request, and same issue. They never called back to confirm if they would or would not waive the fee. A simple yes or no response would have been fine, but to not reply twice is unprofessional and insulting. Perhaps they don't need the business, or need better sales reps. A shame since they seem to be a highly regarded company, but I don't chase companies to give them my business. read more

We have had some problems in our neighborhood recently and realized that we needed an alarm system. Our neighbors also wanted one. They decided on Post alarm systems. They brought over Kenny Lee,the security consultant that helped them. We decided to go with Post right away. Kenny was very good at explaining all we needed to know about the service that Post provided. He spent a lot of time with us and answered all of our questions. He came over when the installer was putting in our system to answer any questions we had and to make sure everything was installed where it was needed. We have been very happy with our system and the personal service they have provided. We will recommend Post Alarm systems to all our friends and family. We will also recommend Kenny. He was great. read more

My family has used Post Alarm for more than 20 years and have always been pleased with the service. When we decided to put up cameras around our home, we trusted them to do the job. We could not have been more pleased with the work that was done! Rodel was an absolute professional and the installation is so clean I couldn't find any wiring. He even helped me make sure the cameras were showing the best possible angles to protect our home. Patrick also helped us tremendously by walking us through the entire process from start to finish and really accommodated our schedule. We really appreciate the folks at Post Alarm for helping us stay safe! read more

My former alarm co. went out of business and after talking to several security companies I decided to go with Post. Rick Hage came out to assess my needs and made some great recommendations. He is very knowledgeable and easy to work with salesman. The following installation was done by Armando Garcia with Rick Hagen present. Armando was ready to work the minute he arrived and the whole installation was completed neatly and very quickly. This was absolutely unbeatable team! I was very comfortable having them in my home and look forward to working with Post for many years to come! Dmitry S. read more

I would go with ADT or any other alarm company over post. I have been with this company for 16 years . They continue to creep up their fees. I needed a service call to check one of my motion detectors so I made a appointment. The service call was $136 and the tech quoted me $105 for the motion detector which is a complete rip off. The cost on these are about $10. The worst part I just received my Bill they charged me $166.96 for the motion detector. Total bill $317 I called and talked to Michelle in billing and she has the worst attitude ever. Terrible customer service.. Try ADT read more