I have had great experiences with Computer Brain for years. I have bought several desktops and the experience has been fantastic. Sam does a great job with servicing. I recently had a problem with Microsoft, and Sam solved it within 30 minutes while I waited. Great place for your computer needs. K. Rosenthal read more

I would like to thank you Al- Amin for repairing my Panasonic Toughbook CF-33 for the perfect fast service for knowledge of the subject and for professional help and advice. You can trust him without any worries I recommended using the service of COMPUTER BRAIN. read more

This place should be called computer brain guru geniuses. They are small and its only a few people. However they can solve pretty much any type of problem they come across and WILL talk to you if YOU the customer take initiative about your item and care to ask. Mind you these guys are the real deal with 20 years of proffesional computer repair and they charge you modestly I might add. Depends on the job but they still will fix your computer back to 1000%. No that's not an over exaggeration.. choose these guys if you EVER need to repair your computer or perform extraction or clone work.. and have the time to wait for it. Things take time, so if you don't have time to wait for it to be done right at least you can know with others they are getting you in and out. These guys take good care for you for the long haul. read more

How can they be that bad? YES they really are that bad! I brought in a 2 year old laptop for repair and was told I would be called the next day. They never called. I called 2 days later and was told they were close to fixing it and they would call me in a few hours. They never called. There is theme here....and this went on for 2 weeks with me calling them saying they would call back and then ZERO contact - NOTHING and NO repair of my laptop either but they charged me a "diagnostic scam fee". I will disputing it on my credit card and telling everyone how horrible this place is. End of the story..... I brought it to a shop in Arlington Heights who called me every day with an update and repaired the unit in 2 days. They are 911 Tech Repair if anyone is curious. read more

Overall, I have had two experiences with these guys and for almost all parts, they were very positive. They charge a flat fee for labor upfront, which I appreciate because something may be more laborious than another and I'm not tied into paying extra for something that takes 20 hours. The staff is nice and pretty knowledgeable, at least from what I know about my computers. One thing I didn't like though, is that I decided to buy a laptop just to have as a back up while mine was being fixed and if things ever happened again. I don't know much about computers but they told me they had a good deal on one and sold it to me. I've found it to be extremely slow. Usable, especially in a pinch and maybe for basic work, but impossible to use for recreational use, like surfing the net while listening to a music video on YouTube, etc The thing I like the most about these guys is their punctuality. It wasn't there idea, but I asked them if they could try and get overnight shipping on the part I needed so I could get my computer back faster and they said they would try. The first problem they couldn't the issue about 6 months later, they could. It was their idea to look for used pieces that could save me money. Both times I used them they estimated the time it would take to complete and both times they had it done sooner. They called promptly and told me it was ready and I could pick up. The staff is nice, you pay at the counter and I was happy that both times I was able to get my machine back promptly. read more

No stars is what I say! DON'T ORDER FROM THIS COMPANY. They don't honor a sales order mistake or even acknowledge that there was a mistake on pricing one of their items on their website. I placed an order for what appeared to be a ligit price ($75) for an additional hard drive for my computer. I received an email confirmation, they took my credit card information but NOTHING ever happened. I checked back a month later to see where my shipment was and it said "cancelled". NO EMAIL FROM THEM THOUGH. There's too many other discount web sites to order from. Click once, click twice and go to a site where customer service means something to the store! read more

There is a reason this place has such low reviews. I brought a computer in to have a part changed out. I was told if they had the part in stock it would be ready the next day. If they didn't, and had to order the part, it would be early the following week. Well early the following week came and went and I decided to give them a call. They told me they had to order the part and would call me when it is finished. A couple more days went by and I followed up again. Wasn't my computer suppose to be ready earlier this week? The guy on the phone got all annoyed and told me the part wasn't expected to arrive for another MONTH! He totally neglected to tell me that it would take this long and if I knew that were the case I wouldn't have left it there to begin with. Extremely unprofessional and poor communication. I picked up my computer and left. No thanks. read more

I took a laptop in for a repair. Although I had called ahead of time to make sure it would be ok, they made it clear they were not happy that I pulled the hard drive before bringing it in. The problem was that the laptop would not power up at all so the hard drive was not necessary. I brought in the laptop on a Saturday. I was promised a call with an estimate that day or Monday. I received no call that week so I stopped in when I was in the neighborhood the following Saturday. The person at the repair desk said a lot of people had been out, he was about to look at my laptop, and definitely would call that day or Monday at the latest. When I had received no call by Tuesday, I called to arrange to just get the laptop back. They made an attempt to convince me to let them look at it that day but by that point, I was not interested -- and did not really believe them. read more

Save your time & money. 2 computers brought in for repair. 1st crapped out in 10 days following hard drive replacement. Waited a month for part for 2nd pc - then told misdiagnosed & part wasn't needed. The condition of the service area should have been my 1st clue. Shop has been there forever, so assumed it was reliable - but my experience was really bad. & a total waste of $$$ . read more

The one star was given due to the fact that the cashier was quite friendly. This store has an insane amount of markup on their products' compared to even other stores such as Best Buy or various online retailers. For example. an Nvidia GTX 750 (non-TI) was $200, which is incredibly expensive in comparison to the TI version (which is a fair bit better) that costs $140-ish on Newegg. I'm not privy on the equality of their repair service or technicians, but if you're computer part hunting locally, I advise you to visit MicroCenter or somewhere else. read more

I don't have the option of giving them 0 stars but we bought a motherboard that had a 1yr guarantee but after 2 days of owning it computer brain refused to refund my money, exchange it or send it out to be fixed. They were very rude people and didn't appreciate my business and left me $200 in the hole for buying a broken motherboard there that supposedly worked. I don't recommend buying anything there or getting anything repaired there. Your best bet is Micro Center. read more

I took my computer here just to have it cleaned.He had my computer for two weeks' I picked it couldn't wait to get home and it out.My computer was super slow and I was missing programs that came with the computer.So a hundred thirty some dollars later the laptop computer was worse than when I took it.Bottom line this guy is a crook don't go there take my advice n I wish I could give him 0 stars. Ps I had to still pay again to have my computer fixed right. read more

Came her to get my keyboard replace. The guy found a virus in my laptop and fix it in a timely fashion. Very nice people to do business with. read more

Came to work to find out my computer would not run. I discovered the mount that holds the cpu fan broke. I called and asked if they had the part and they said come over and we will try. Try they did! It looked like I would need a new motherboard (this computer is 5 years old). They found a new motherboard with the correct mount and swapped the part onto mine. All fixed!!! And the cost was less than finding a new motherboard!!! Very friendly owner. Thanks guys!!! read more

Do *NOT* trust this company. They will sell you an item and then give you something else. Bait & Switch! They will also call and harass you on the phone and by emails and tell you that you were wrong. They will not acknowledge their mistakes even though you have an invoice from them showing what you actually purchased from them. read more

I have never been treated so rudely in my life. After dropping off my older computer for repair it was suggested that I purchase a flat top monitor at $69.00. When I came it to pick up my supposedly repaired computer I was amazed that the price had now changed to $79.00. This is not the issue...the issue is that I was told that I was never told that the price was 69.00 and that I was totally wrong. This guy was arrogant about it and rude beyond belief. I should have walked out and left my computer but no...I foolishly stayed. This also happened to the price on used monitors from 20.00 to 25.00 and told I was wrong on the quote. Seeing my computer work properly in the shop was satisfying enough for me to just pay the bill and never ever come through those doors again. Now that the unit is at home it does not recognize my mouse or keyboard so the monitor does not work. What did they do? I rarely am disappointed in service to the point of posting a review online but this place warrants such action. If there was a score less that one star these guys would qualify. Tomorrow i am calling the bank and cancelling payment and going to CDW where professionals are. Do not go to Computer Brain if you have any brains at all. read more

I use my laptop all the time and noticed the lid was in disrepair but continued to use it but when my laptop would not boot up, I was lost! My life is in that thin plastic! I looked for computer repair shops in the area and just happened to drive by Computer Brain. I took my laptop in and it was repaired in about a week and just like new! I am now backing up important files but I now know where to go in case of tech emergency! read more

went in to see if i could ether get a cheep computer replace for laptop i had or buy one . only had 100 they told me the sign in the window they were out of stock . then when i asked if they would fix my computer they told me they would not only fix it but would take my windows out and replace it with their own xp but when asked what if i got a virus they said it would cost me another 50 dallors to remove or reinstall windows they would not give me a recover cd . read more

this place is pretty good, to get a computer fixed or purchase one, especially a lop top, they will give you a good and reliable one, they do know what they are talking about! read more

. the best computer support and knowledgeable tech heads I have met and worked with in a long time; fairly priced for what they deliver, above-and-beyond selling you a piece of hardware and software. . over two months they assembled a new Win10 mini tower for me, flawlessly; cleaned up and updated an older Dell laptop Windows Vista laptop to run Win10, correctly, cleanly and efficiently; saved my main Win7 'legacy' mini tower from the foibles and incorrect suggestions of Microsoft support line in a timely, efficient, logical and fairly priced 'time is of the essence' support offering. . I worked primarily with Al and Sam; they outlined clearly issues involved, suggested alternatives. They and their support staff were friendly, professional and calm throughout the good and bad of getting things to work --- and they did, get things to work. read more

Sam was very helpful, answered all my questions--and I asked quite a few. Recovered all the data on my hard drive after my roommate messed it up. Was very upfront about what different services I might need, and how much they would cost should I want them. read more

I took my computer in to the store because it had a virus and was repaired in a matter of an hour. Al is the one who took care of me and because I could't sign back on again he spend an hour and a half with the person on line to sign me on because I did't remember my password. Extremely helpful and knowledgeable. Al is the best read more