The manager that helped me, Kristen, is the best storage professional I've ever met. On top of that…read moreshe is so mesmerizing to just look at. I got lost in my words a few times while trying to hear the information about my storage. Any who, storage places need more people like Kristen !!

Two weeks in a row, only one elevator has worked the entire weekend. The sliding double doors…read morehaven't worked either. Inside the unit there is a double baluster light that has never worked. What a mistake!!!!!!!!!!

Elevator malfunctions, stuck in elevators. The company needs…read moreto STOP harrassing the 'non-direct withdrawal' paying customers with barrages of Emails, several per week, 1 to 2 weeks before payment is due. Scary turnover rate with store employees. Its almost impossible to get a 'live' office worker to answer the phone. Voice messages are never returned. Rental fees increase too often, and at overly high rates. One office worker per day is a big part of problems there.

I made an in-person reservation on 11/25/25 for a first-floor unit and was instructed by Manager to…read morereturn on 12/5/25 to complete payment and move in. When I arrived as scheduled, I was informed by the associate working that my reserved unit had been given to an online reservation to another customer. I was told this happened because I was "not committed to my reservation ," which I found unprofessional and needless to say disrespectful . I was then offered a unit on a different floor, which did not meet my needs. Unfortunately, my time was wasted due to poor communication and lack of follow-through. With so many storage options available, I chose to take my business elsewhere. I would not recommend this facility.

Not trustworthy. Made an online reservation for an unit that was to small. The original reservation…read morecost was around $100. We chose a larger unit. Why did the cost for the larger unit go up by $200 for a 10 x 30? The market value for this unit is like $175. Per the contract Public Storage says they MAY send notification when the price is raised. Never received a notice in the year plus we stored our items. By the end of our term we were paying $500 plus a month. That is straight wrong. Lastly, I call them during business hours and they rarely answer the phone. Pricing is not transparent and service is sub par

I wish I could rate them 0 ! 2-23-24 My boyfriend and I won a storage unit when we got there at…read more1:00pm nobody was in the office we waited for 20 minutes the manager or whoever she was finally came & was very rude saying she still gotta clock in we can wait . She open the door and said " hurry up she gotta go to another property. Then she lied & said the system was down can we come back in a hour and 30 minutes we left came back at 3:00pm she still had a attitude asking who was here first & proceeded to take the other people that was there . She's very rude and don't have customer service, if she hate her job that bad or hate talking to people find a new one .

After considering many other options, we wisely chose ESS for storing our sundries while we are…read moreaway in Montana! This place is CLEAN & very orderly/ organized in their business approach to customers ~ Mr. Andre runs a "tight ship" & we liked/like him so much; hell, think I'm gonna toast/ salute him exactly this evening with a nice bottle of RED STRIPE tonight!! ;-))))....We are in good hands with ESS; you will be also!!

Mr. Andreis super helpful and understood all our questions. He is very knowledgeable, helped us…read morepick a nice unit. The unit itself is very clean and it is climate controlled. Overall we had very good and pleasant experiences with Mr Andre.

Excellent owners and very accommodating and very helpful! :-) They helped me obtain storage for my…read moreSUV vehicle at a short notice and we're also very flexible. Truly appreciate their support! Thank you!

Sure hoping that management will fairly resolve an issue that should be handled more appropriately…read more- especially in spite of their non-responsiveness in attempts to extricate from their facility, which allowed them to push holding contents over the month boundary, then demanded yet another month storage, when they'd be able to re-rent easily. Haven't had the call back as promised to be able to pay for the one missed month - in all this time, then be able to vacate contents immediately. Makes more sense than to hold items for ransom to auction them off!

will not be doing business with this company again. Charges went from $20 per month to $30 per…read moremonth in 4 months. Trash cans are left on lying on their side once emptied. Half the time the lids are not closed so I get too drag around rain filled can. cancelled and was told can would be picked up 6 29 26 it's still at the curb and in my way getting out of my driveway. Hoping you go out of business soon.

This company is a big waste of time. Years of doing business with this company and they speak to…read moreyou like there servers my business for free . And the best part is after the owner was very rude with my wife and I we called wm.com and got a way better deal for a bigger dumpster and wonderful service.

Do not hire!! Paid them in advance and they never showed up! This company is a total scam. They…read morewill not refund my money. My wife and I had to unload an entire truck ourselves while keeping track of our 3 year old. This is a cash grab scam. They don't respond to phone calls.

HELLO is this even a really company!!!!! Still trying to get in touch with someone from this…read morecompany in regards to getting my money back. Considering you never showed up to perform a job that you were hired to do. I think it's extremely unfair to charge somebody and keep the money. Send nobody confirmed a cancellation with me I don't know how you can justify the fact that I canceled my service outside of the 24 hours. We waited all morning for you to show up and you never did. I guess I'm gonna have to take you to claims court since you just can't be decent and refund me my money like you said you did in multiple emails. I'll see you in court

Antiques handled with extra care, flexible scheduling and incredibly skilled. Will use them for…read moreEVERY move!

I originally worked with Savion to schedule movers at my home in Georgia to move our furniture and…read moreour LIFE in our own supplied box trucks as well as scheduling NetMove movers at our NEW home in North Carolina to unload. Savion supplied boxes and tape needed for my own packing and Temo and his team Avery, Larry, Darrel and Junior took care of fragile mirrors, paintings and tvs and loaded the trucks like Tetris! They did and amazing job, and I had no damages!! The team in NC headed by Anthony took extreme care of emptying the trucks and put everything where I asked them to. *I do not remember the names of the 2 teams headed by Anthony, I am sorry about that, but you were all wonderful! Moving is stressful, but The Atlanta and Charlotte Netmove family was respectful, patient, friendly and responsible and the move was a lot easier because of this company!!! I would use them again if needed and recommend them to anyone needing to move!!!