Elevator malfunctions, stuck in elevators. The company needs…read moreto STOP harrassing the 'non-direct withdrawal' paying customers with barrages of Emails, several per week, 1 to 2 weeks before payment is due. Scary turnover rate with store employees. Its almost impossible to get a 'live' office worker to answer the phone. Voice messages are never returned. Rental fees increase too often, and at overly high rates. One office worker per day is a big part of problems there.

I made an in-person reservation on 11/25/25 for a first-floor unit and was instructed by Manager to…read morereturn on 12/5/25 to complete payment and move in. When I arrived as scheduled, I was informed by the associate working that my reserved unit had been given to an online reservation to another customer. I was told this happened because I was "not committed to my reservation ," which I found unprofessional and needless to say disrespectful . I was then offered a unit on a different floor, which did not meet my needs. Unfortunately, my time was wasted due to poor communication and lack of follow-through. With so many storage options available, I chose to take my business elsewhere. I would not recommend this facility.

The manager that helped me, Kristen, is the best storage professional I've ever met. On top of that…read moreshe is so mesmerizing to just look at. I got lost in my words a few times while trying to hear the information about my storage. Any who, storage places need more people like Kristen !!

Two weeks in a row, only one elevator has worked the entire weekend. The sliding double doors…read morehaven't worked either. Inside the unit there is a double baluster light that has never worked. What a mistake!!!!!!!!!!

Latifah was so helpful today with my rental! Great place - clean and convenient to get to...read more

Scammers-They rent Units over the phone, promise 1 month for a $1.00 and then back out. Lie and say…read moreit's not in your account you never signed up for that promotion. 1 months after you move in they raise the rent from $138.00 to $190 for same unit. Then tell you to call corporate customer service and you get on the hamster wheel of never getting a resolution. Hang up, call back, hang up, call back, voice mail jail hell.

Montreal Circle in Tucker,GA was the experience from heaven!…read moreLet me tell you, Dshaunda,Samaria and Michelle are a "triple-threat"! They all have the best Customer Service and professionalism I have ever experienced. They really do work well together. It was like being among "girl-friends". They serviced me like I AM golden! They knew who I was in their presence . Mutual respect all around. All of them demonstrated self control and patience with all of the customers who came in there today!!! I WILL refer my friends and Family to this location! Blessings to much continued success!& .

Deal only with the manager and her employees. I would give a one star review of the corporate…read morecompany, but the manager and her employees at this location are exceptional. They are friendly, helpful, provide informative information, and insightful. They try to help a business, and understand the COVID19 crazy world. It is a shame that the corporate model supporting them is set up to make them fail. The corporate offices are unreliable, and do not respond to phone inquiries reliably. So Sad that corporations do not support the hard work that their employees provide

They go above and beyond for their customers. The prices are the best around, I shopped around…read morebefore finally deciding to get a parking spot for my 1985 Toyota Minicruiser. They have all my future business. Thanka guys

The level of customer service at this facility surpasses any customer service of any business I've…read moreever dealt with. The price is great. The people that work there go above and beyond for any need. Could not be happier with this facility.

They just keep going up and up on the rent. They added insurance fee on without us authorizing…read moresaying its the policy now. And, chose the one they wanted us to have. Then, if you don't pay by the 8th of the month. They tack on a $42 late fee just to get you to default. This company really wants folks to default. They have no grace period at all. Just run. They are so shady for the prices they charge. I asked several times to fix my insurance on my unit. And, before the end of the month they already trying to file on you. No real management there. No one to make any decisions.

Ladies here are always accommodating . Return calls always helpful . Very professionals and polite…read more. Storage always clean . I left my bed in there for 6 months - no issues, no bugs , nothing. My mattress is as new as I left it

I called Morningstar Storage in Lawrenceville, GA, having found them online, to rent a 7x10 storage…read moreunit. I spoke with the manager, Lonnie, about storing a dining room table until my son in Atlanta is able to use it. I did my online research, and the 7x10 monthly fee was $84 (see photo). When I inquired about the 7x10 the manager, Lonnie, quoted me $105 for a 3rd floor unit. After inquiring about a ground floor, Lonnie quoted the monthly rental was $120. I then told Lonnie that online it was listed at $84.00 a month and why the discrepancy? All I received from Lonnie was a song and dance, and a sense of Lonnie trying to inflate the fees and take advantage of customers. No thank you! I took my business elsewhere!

Val is the best!!! Her customer service is phenomenal!! I would highly recommend this particular…read morelocation for all of your storage needs!

If you're looking to pay inflated prices to have your things ruined look no further. The air…read moreconditioning has been out in the building for at least 2 and a half weeks in 95°+ weather. I don't know how long it has actually been out because on the rare occasions building management responds to my emails they refuse to tell me how long it has been out. They have made no effort to inform renters that there is no air conditioning despite these being climate controlled units. The temperature in the building has gotten up to nearly 105° and likely even higher on the edges of the building since the thermometer is in the middle of the building. Management also doesn't seem to care and is not at all apologetic that they're not providing the services paid for and has given no date for when it will be fixed. Despite Storage Mart corporate responding to my review, I haven't heard from anyone. I called the main number over a week ago and was promised a call from the regional manager but never heard from them. Clearly they have no intention of fixing the AC anytime soon, avoid at all costs!

I would not recommend storing anything in their "climate controlled" units that actually need…read moreclimate control. I have had a 10 x 10 unit listed as "Unit Type: Climate Control" for 2 years and 2 months which I rented to store some items in while constructing a new apartment. We were in and out of the unit often over the two years, but didn't move large items so we didn't notice as mold and rust developed on large pieces. (We were usually opening the unit to add small boxes as we accumulated new things we wanted to store until our new construction was done.) The construction just finished and we were excited to set it up for immediate occupancy to rent out, but will not be able to do so because we will now have to replace and/or clean almost every large item that we stored. An entire antique family heirloom bedroom set with a mirrored vanity is covered in mold. (pics attached) A mattress that was in perfect condition when we put it in storage and had only been slept on a couple of times now has rust showing on the sides where the springs are touching the fabric. A stainless steel prep table shelf and the legs of an EZ Up Pop up tent were covered in rust. At first glance, it looks like there is thousands of dollars of damage. In looking over our lease and insurance, I see that it says that mold (and many other things--such as the rodent problems another reviewer mentioned) are not covered by insurance. And the climate controlled section says: "These spaces do not provide constant internal temperature or humidity control. OWNER does not warrant or guarantee temperature or humidity ranges in the Space due to changes in outside temperature and humidity." They should not call them "climate control" units because they most definitely are not. We could have saved ourselves thousands of dollars and just thrown everything away instead of putting anything into this storage unit.