Nick was very friendly and efficient thanks for such a great experience and for getting things taken of

The lights outside our unit have not worked for over 60 days. We cannot see inside our unit and have to bring flashlights. Even with those it's so dark. I have reported it 3 times and did get $25 off (for an almost $400 a month unit). The onsite property manager says they cannot help and it has to be through corporate and corporate logged it 2 weeks ago. read more

Public Storage - So dark. It's difficult to work. - Self Storage Near Me - Duluth, Georgia

The easiest part of my moving experience was this place. Kenny was extremely helpful, that guy needs a raise.. Stressed out with all I had to do, he made it simple. I had a unit in 5 min. Very glad I came here. read more

Cassidy and cass were great at explaining everything from the beginning Definitely a place you can trust! Patient, great customer service skills , very informative 10/10 recommend! read more

The customer success mentality is above and beyond! I mean WOW. The employees make this storage facility a cheerful experience and ensure you know the best way to achieve meaningful value as well! read more

I have a storage rental at Public storage on Peachtree Industrial Blvd. Malaysia Reed is extremely helpful, knowledgeable, patient, kind, and she does all with a warm smile. She understood with the size unit I need and assisted me with what I needed. She walked me to look at two different unit, to make sure it would be what I needed. I appreciate her for assisting me. She's very professional and keep the office clean and smelling good!​​ read more

I started using this storage unit 6 months ago and in that time they have: not provided me with an A/C storage unit (even though I paid for one), I pulled up looking for my RESERVED CLIMATE CONTROLLED UNIT & someone else had my unit already reserved. They moved my stuff into a unit that was obviously not climate controlled but listed at the same rate. You don't have access after 9PM so if your work hours are outside of that, you're out of luck. They also raised my rate after a few months; by 20% with no rationale or prior communication. I am exceedingly disappointed and would appreciate more communication from management. I work all day and having access to my personal items is a top tier requirement for many of us with a day to day work schedule. read more

Does your items usually be auctioned after 3 days of the notice of auction?? I received my late storage bill at Dec 8 11 am and was told at 5:30 pm that my items were auctioned at 9:30 am that same day. After serval attempts of calling leaving messages to let the manager know that I will be in by the end of the week to pay my bill. I was called December 6 at 3:09 pm the phone rang 2x before they ended the call I promptly returned the call at 3:10pm no answer no return call. I have email and call log to show. The office was closed earlier than 6 pm. My deceased parents belongings was in the unit. I had been experiencing hardships as a result of health concerns. I've falling behind 2x before and always paid all the fees. My items were sold on the alleged 68 day of the past due amount. I was told that my items will before after the 68 days of non payment. I normally will be too proud to even write a review or even respond to to these types of things as a result of my inability to which was irresponsible on my part. But to lose my items the exact day I showed up to pay is heart wrenching for me. Because of my parents things that was in the storage. Like my mom one and only bedroom set that she ever received. She worked hard for that and was proud. The lack of professionalism that this office displays is quite unfortunate. Maybe my calls we're at the wrong time or the one phone call I received on December 6 was enough. Or the email I received at 6:48 regarding my items being threatened to be auctioned but was already gone gone is quite bazaar. The fact that I was able to open the gate at 5:40pm after the office was "closed" and no one was there is also bazaar. Shouldn't there have been a lock on the gate. I don't know but it seems this storage facility is being ran by new employees or employees who is just there to collect a check. I have copies of the emails and calls time stamped (screenshots) I can't sleep at the idea of my family portraits children's pictures special cups and small pillows that belong to my mom being thrown away. I'm devastated behind this and can't sleep. Yes the payment was made read more

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Let me first off by saying every time I have every tried to call this location I can never get in touch with anyone, I have to call corp. to take care of anything. But as soon as your 30min past due they are blowing up your phone, an it is always when I'm at work! This location has constantly raised there fee for storage to point I am at $330 for a 10 x 20 unit! ridiculous, I swear there are trying to get individuals to loose there unit, this is my last month here as cube smart has the same unit for $185 want recommend or fool with Public storage again! read more

John is awesome and makes you feel welcome. Knows the in and outs and makes getting set up a breeze... excellent point of purchase representative. The facility however needs some improvements. not enough carts... (gotta go searching)... Lights outside need replacing and the inside lights timer is pretty short in our building. I've put in the security light request... we'll see if they respond and fix the issue. read more

I rented my 10 x 10 unit online so I could get the online only discount and the $1 first month deal. For some reason the $1 deal didn't apply. Fine. I rented the unit. The unit did not measure 10 x 10 and the ceiling was hanging low with some insulation showing. There were rat repellent packets thrown inside. I had to leave a message for the site manager as there wasn't anyone on site at any of the multiple times I went to check. No one ever answered the phone. I called the 800 number for customer service only to be told they could not help me and only the absent site manager could help me. Customer service's solution? They told me to call another location. I decided to take my business elsewhere. I was told I would get a refund minus an administrative fee. An an administrative fee for zero assistance. It must be to keep the automated services going because those fees are not applied to training actual humans. I still have not received my refund. read more

This location took my money by having me vacate my unit before I even moved in. This location did not honor the agreement made by their own customer service center. I called the store, no one ever answers the phone. I went to the store, the door is locked no one inside. I waited 20 minutes no one showed up.I finally called the number on the door only to be constantly re-routed by the automated service. This has been the worst experience ever. I am also out of $50.00! I want a unit or I want my money back! read more

Cleaned out my unit on the last weekend of the month. The 31st of May was on a Sunday. I went in June 1st to check again and sweep it out and because I went through the gate to check the condition of the unit I owe for the whole month of June read more

Affordable, clean, spacious, and Lisa is so helpful! Definitely reserve your unit online cause you'll get a great discount! There is also access to storage after office hours! read more

I want to join the chorus to sing John's praise. He was excellent. He informed me of how to save the most money, which means the most to me right now. Very helpful and knowledgeable, he made me feel as if I am valued more than just another rental customer. read more

Public Storage - Self Storage Near Me - Duluth, Georgia

John is wonderful! Great customer service and getting my unit was fast and simple.

04/2017 After 11 months, I had a great experience. My storage unit was safe. I purchased the insurance and my renter's insurance covered some, but you still want to know that your belongings are safe. I recommend signing up for the monthly autopay. Upon moving out, I noticed some units were marked for auction due to lack of payment. I guess storage wars is real thing. ;-) The close out process was sweet and simple. You can do same day as long as the office is open. They prorate for the month so you don't have to pay more than necessary. Great experience from start to finish. Would definitely recommend to anyone. 05/2016 Had a great experience renting a storage with Jennifer and Cedric this weekend. The only thing to make it better would have been a special on my unit. On Friday, Jennifer showed me the storage unit so I could make sure it fit my needs. She also presented other options. Cedric was helpful and friendly upon check in. So far it's been a pleasure experience thanks to their great focus on the customer. I'd definitely recommend Public Storage for your storage needs. read more

I came in Thursday, June 30, 2016 with my roommate. We were helped by Jennifer, and she was amazing! Very patient and understanding with us as we asked questions and got our payments sorted out. She was great, and I enjoyed setting up an account and storage unit with Public Storage. I then came in again on July 2, 2016, and I spoke with Cedric. He was patient with me and my family as we tried to figure out which unit size we wanted to upgrade to. He was nice and never once made me feel like I was burdening him or keeping him from something else he could be doing. Plus, he was funny. I was glad to have his help during this process! read more

John is the best!!! I called for a unit on Tuesday and had specifics of where I needed the unit to be. John was accommodating, helpful, and a great pleasure to work with and had us in our unit by Wednesday morning at 10am. We even got the 50% off special for the first month. Our items were dry, safe, and secure and we didn't have any worries. We did get the insurance just in case but didn't need it because of the security of the property. We would definitely use this location again. Did I say John is the best? He really made this process easy and made courtesy calls to make sure we were pleased. I highly recommend this location for all storage needs. read more

Don't rent here unless you're willing to risk water damage and pay for their insurance. We were assured that the area our unit was in had recently been checked and there would be no water issues but when we went to unload it just 6 months later everything was sitting in 1/4 of water. The Public Storage people were unable to do anything to reimburse or help resolve the issue and expensive/sentimental items were damaged and lost. read more

I had to acquire a storage unite this past week for a month, being that they offered the first month for $1. Cedric, was very helpful and polite while assisting me, meeting every need I had. I will use them again in the near future, if I'm ever in need a storage. read more

Brooke and Mayra were extremely helpful as my boyfriend got a great deal on his storage unit. From patiently explaining all the details, to making sure he got the best unit, to a friendly attitude-Brooke made this a totally painless process. read more

Mayra was extremely pleasant, professional and helpful.

Great customer service, Mayra is awesome. Prices are reasonable and location is great. Only made one phone call and was in my unit within the hour. Very pleased with the entire experience. read more

They are good with keeping you up to date with your account and making sure that you dont miss a payment property is always clean and staff friendly. read more