public storage rules and respect their customers is zero since I transfer from larger unit to a…read moresmall unit and customer service said with charge you partially I evacuated on the 5th of July and left the space open now they force me to pay full 722 $ for the whole month I spoke to supervisor and left a messages to her and assistant manager Dian never head from them I have been with public storage for decades but now management is not good and needs to support their client and respect their work I recommend nobody assume good quality service with public storage and should find better service and terms else where

Nick was very friendly and efficient thanks for such a great experience and for getting things…read moretaken of

They go up on rental rate every 6 months by extreme amounts. The last increase would have made me…read morepay 4 times the amount I started. When you complain about excessive increases they give you a temporary concession and then jack rates up in a few months. I finally told them they were 3 times higher than same size storage nearby but they said it doesn't matter. So I moved to a competitor and now paying 1/3 rental rate. Also location managers are always gone no matter time of day.

Incredibly helpful in picking out the right unit and securing the best possible deal. Climate…read morecontrolled interior storage. Secured access. Very friendly!

I have to replace everything now all my furniture everything clothing bedding and then they just…read moregave me a 15% up charge for the new year. I think they're the ones who should be paying me for what they did. I paid for the insurance and they won't pay me for it And the owner is just a coward won't even reach out to me. They know my number. Thank you for destroying everything on mine. I would recommend never using CubeSmart. 3345 Medlock Bridge Rd. Peachtree corners 30092. I even have a temperature controlled unit employee quit and left all the doors open and left all the heat and air off. I showed up no one was there and I had to call another store. They did nothing. And of course I gave them a good review when I showed up the first time when moving in to the storage unit three months later when the manager quit and left everything open and all the bugs came in yeah that's when I had a problem and it destroyed everything I owned! They have no respect for their customers and the owner had the audacity to say I gave them a five star when I first got there of course I gave him a five star because he gave us the first month for free and then the manager quit and left the doors open and turned off the air conditioner in the heat and left everything open And damaged all my property

One of the nicest and friendliest storage facilities I have used. Thanks to Angela McCoy (General…read moreManager,) she makes you feel welcomed when you walk in the door. She is always helpful and available when there is a question or issue. And the facility is well taken care of. Better than other chains that no longer have a person assigned to manage the site. Other storage companies are no longer having a 'person' on site, and they have gone downhill fast. We are very glad CubeSmart has Ms Angela. She has been right on top of things. And when I had my hands literally full, she immediately rushed to my aid. You don't see that kind of customer service anywhere anymore. CubeSmart is blessed to have had Ms McCoy there manning the facility for years. Very satisfied as a customer.

Just went up another 35% in six months. Another person in office said theirs is up 100% in one…read moreyear. Really sucks the business model is to increase 20-50% every six months. So going to cancel my unit and go somewhere else for a couple years then move again. Just like insurance companies. You have to switch every year.

Worst experience ever. I was robbed of all of my belongings (10's of thousands of dollars in stuff)…read moreand these people still had the audacity to raise my monthly cost by double. They never told me that I got robbed. I had to find out by watching the news! The lady at the front desk lied and said that she didn't know. And when I caught her in her lie, because her face was on the news, she admitted the management told her not say to anything. On top of that, some of the items stolen did NOT appear on the cctv footage that was provided by the police. Although I can't prove it, I believe staff went in and stole more before closing my unit. Avoid this place at all costs.

If you're looking for a business you can trust to protect your belongings, please look elsewhere…read more My sister had almost $50,000 worth of damage done of her stored items because of Cubesmart's negligence and failure to fix a damaged roof. A large portion of her belongings in the unit were damaged by water and are covered in mildew and black mold. Cubesmart has still not notified other renters about the water entry through the roof, nor have they confirmed with my sister whether they will do an official inspection and fix the roof. Despite having paid for two insurance plans, one being a plan offered via Cubesmart (the plan is with 3rd party provider) and the other through a separate personal property insurer, my sister only received a $2,000 check from Cubesmart's insurance provider. Her separate plan won't provide any coverage because the damage is seen as being preventable (by Cubesmart). My sister has spent the better half of the last year and a half in the hospital with her daughter fighting for her life, and bringing any kind of mold near her would be life-threatening (she has progressive lung disease). Replacing the items isn't an option on top of the massive hospital bills associated with her care. And guess whose responsibility it is to remove, sort, and dispose of the damaged and dangerous items. That's right, the renter. You'd think having two insurance policies covering your storage unit would be enough, but Cubesmart seems to only be interested in protecting themselves. And then there's the sentimental value of the damaged possessions, which obviously can't be quantified. If you care about the items being stored, find a business you can trust to store your things in a truly "climate controlled" environment. Cubesmart, your company has not seemed interested in making this right, and we are not fooled by virtue signaling in the Google/ Yelp replies.

Bait and switch? Probably not but I was told the one price then when I went to sign up it was a…read moredifferent price. The move in price and the monthly price were different. Called and complained and finally had some one call me to correct the issue. Again I was given the same price as the first time, Move in and monthly, I doubled verified what they were telling me and guess what, back to the original wrong price when I went to sign up. "Oh yeah, well I guess that's the price then." Wasted a LOT of time. Had I gotten an apology of any kind I might have still gone forward with it. Not one person I talked to apologized. And no I didn't miss understand anyone.

They are constantly raising the storage rent because most of the units are empty. I went to pay my…read morebill today, and there is an increase from $347.00 to $433.00. An increase of $86.00. This is price gouging and totally unfair and unjustified. I rent a 10x20 unit and have been a good client who pays my bill on time each month without any trouble. This is taking advantage of my need for this unit. This is far too large an increase, and $347.00 was already far too high. I could understand if I had more amenities, but it's only a concrete floor, the unit door is extremely hard to open, and dust blows in because the unit is not properly sealed. I know rats are in there because I have seen their turds. Insulation hangs from the ceiling. I will probably have to toss out a lot of things because of the rats and small animals.

I give a 5-star rating for today's service. Jovas was on it and took care of my issue AND called me…read moreback immediately to inform me he got the issue taken care of. Thank you so much for what you did for me today, June 7th, 2025

Lenny and Virgil were a great team! They helped me move my belongings into a storage unit. They…read morewere extremely helpful and polite! This was the 3rd or 4th time that I have used Georgia Pack and Load. Very professional! I will use them again.

We had an excellent experience with Georgia Pack and Load from start to finish. The initial visit…read morefor the estimate was friendly and professional, setting the tone for what turned out to be a smooth, well-executed move. The packing and moving teams were efficient, careful, and clearly knew what they were doing. While no move is ever entirely stress-free, this one came pretty close--and that's saying a lot. Communication was key throughout the process, and they stayed responsive even after the job was complete, which really stood out. Very highly recommend Georgia Pack and Load. They made a typically chaotic experience feel manageable and even pleasant.