Who had their monthly storage rent skyrocket like mine did? I was paying $148/month until April…read more2021 (1 year ago). It shot up to $224 (51%) from May to this April 2022 when it shot up another 33% to $300+. In effect in one year, it more than doubled: $148 to $300 = +$152 or 103%!!!! I have been a customer for more than 8 years and have had 2 Units at one point. The rates were reasonable, Management was very helpful. Location was great! Highway robbery you say? I think that this business is almost completely immune to inflation (brick and mortar) so why the ripoff. Demand & Supply? well OK - but don't rob us blind! Be extra careful - once you're in, and hooked, at an online rate, they'll raise your rates without notification, indiscriminately to whatever they see fit... I'm out of there... how about you?

Extra Space on N. Berkeley Lake Rd, Duluth, GA allowed building D to become completely invested…read morewith rats due to a customer who violated the storage rules. Our unit, not even close to the offending unit, was first covered in feces as the animals roamed the whole building. Then, when Extra Space got it together and took drastic action there were/are dead rats all over the building. I need to mention that everything written so far was not learned from Extra Space notifying us of the problem and how they were going to solve. No, we received NOTHING from Extra Space. No email or phone call that there was a problem. No notification when they treated the building, what chemicals were used, cautions. Nothing. When we moved our belongings out of storage last fall 2023, we didn't know what to expect. As soon as we opened the unit one of my hired moving guys pointed into the unit and said, "there's a dead rat". This was the start of finding four more dead rats in and around our belongings. We trashed about a third of what was stored in the unit due to the extent the infestation had. This was just our unit! The others, many, have to be similarly affected and contaminated. I requested three months refund to help cover our loss. Nothing. To date Extra Space corporate has not communicated in any way. Their response throughout the entire time from discovery of the issue to eradication of the animals to treating their customers like, well, customers who pay for the services Extra Space offers is nonexistent. It's either incompetence, cowardice or both.

Lenny and Virgil were a great team! They helped me move my belongings into a storage unit. They…read morewere extremely helpful and polite! This was the 3rd or 4th time that I have used Georgia Pack and Load. Very professional! I will use them again.

We had an excellent experience with Georgia Pack and Load from start to finish. The initial visit…read morefor the estimate was friendly and professional, setting the tone for what turned out to be a smooth, well-executed move. The packing and moving teams were efficient, careful, and clearly knew what they were doing. While no move is ever entirely stress-free, this one came pretty close--and that's saying a lot. Communication was key throughout the process, and they stayed responsive even after the job was complete, which really stood out. Very highly recommend Georgia Pack and Load. They made a typically chaotic experience feel manageable and even pleasant.

The Movers arrived on time and greeted us respectfully, 5 Men, there to help with packing as well…read morethey were definitely God sent and made our move extremely easy. They were quick and made sure everything was covered and protected, the mattress was very heavy and they worked efficiently with each other to get it up and out setting up at new home as well. Awesome Job and will keep them in mind and will recommend them.

Cedric and his team were the best! They went above and beyond, wrapping and boxing things with…read morecare. They were able to tell me later which boxes certain items were in. They worked hard and kept their smiles on the whole time. Great work ethic! Will definitely use them again!

What a great decision we made when we chose STORsquare! They had the biggest unit and the best…read moreprice. We moved to a house with a shared driveway, and watching Chris use a remote control to navigate our unit in front of our garage was much more satisfying and entertaining than many movies I've paid to see. And Kathy was wonderful, adding our unit pickup to a full schedule so that our furniture could be delivered on time. Quality company with exceptional staff!

i would give them more stars if i could!! hands down they had the best prices. their customer…read moreservice was amazing--thanks Jacob and Maddie!! their delivery driver was punctual, pleasant, and skilled at maneuvering the container with the forklift into a very tight spot almost effortlessly--thanks Mike!! i will never use another storage facility or service. moving is already stressful enough but they made that part a lot easier for me and i am totally appreciative. if you are looking for good prices and good service definitely use STORsquare!!

Elevator malfunctions, stuck in elevators. The company needs…read moreto STOP harrassing the 'non-direct withdrawal' paying customers with barrages of Emails, several per week, 1 to 2 weeks before payment is due. Scary turnover rate with store employees. Its almost impossible to get a 'live' office worker to answer the phone. Voice messages are never returned. Rental fees increase too often, and at overly high rates. One office worker per day is a big part of problems there.

I made an in-person reservation on 11/25/25 for a first-floor unit and was instructed by Manager to…read morereturn on 12/5/25 to complete payment and move in. When I arrived as scheduled, I was informed by the associate working that my reserved unit had been given to an online reservation to another customer. I was told this happened because I was "not committed to my reservation ," which I found unprofessional and needless to say disrespectful . I was then offered a unit on a different floor, which did not meet my needs. Unfortunately, my time was wasted due to poor communication and lack of follow-through. With so many storage options available, I chose to take my business elsewhere. I would not recommend this facility.

I have to replace everything now all my furniture everything clothing bedding and then they just…read moregave me a 15% up charge for the new year. I think they're the ones who should be paying me for what they did. I paid for the insurance and they won't pay me for it And the owner is just a coward won't even reach out to me. They know my number. Thank you for destroying everything on mine. I would recommend never using CubeSmart. 3345 Medlock Bridge Rd. Peachtree corners 30092. I even have a temperature controlled unit employee quit and left all the doors open and left all the heat and air off. I showed up no one was there and I had to call another store. They did nothing. And of course I gave them a good review when I showed up the first time when moving in to the storage unit three months later when the manager quit and left everything open and all the bugs came in yeah that's when I had a problem and it destroyed everything I owned! They have no respect for their customers and the owner had the audacity to say I gave them a five star when I first got there of course I gave him a five star because he gave us the first month for free and then the manager quit and left the doors open and turned off the air conditioner in the heat and left everything open And damaged all my property

One of the nicest and friendliest storage facilities I have used. Thanks to Angela McCoy (General…read moreManager,) she makes you feel welcomed when you walk in the door. She is always helpful and available when there is a question or issue. And the facility is well taken care of. Better than other chains that no longer have a person assigned to manage the site. Other storage companies are no longer having a 'person' on site, and they have gone downhill fast. We are very glad CubeSmart has Ms Angela. She has been right on top of things. And when I had my hands literally full, she immediately rushed to my aid. You don't see that kind of customer service anywhere anymore. CubeSmart is blessed to have had Ms McCoy there manning the facility for years. Very satisfied as a customer.

Mr D was awesome ,perfect professional gentleman. He was prompt attentive knowledgeable and helpful!read more

Don'ta Dabney was amazing, per usual at the Washington St location. I have visited this store a…read morenumber of times and each encounter, he has shown exceptional professionalism and communication skills. He's goes above and beyond trying to accommodate customers. Don'ta is very knowledgeable in this field and is an overall joy to work with. His personality is unmatched and I'm looking forward to him assisting me again in the future. -Ashley

Do not rent here! This place is a rip off! My rent doubled…read moreIn 15 months and you will not get a rate that is locked in so they will use every opportunity to raise your rent, AND FAST. I went from paying $197 to almost $400 in 15 months. RUN! DO NOT RENT HERE! They will charge you whatever they want, there are no caps on rent. I just got off the phone with their manager Amber and she confirmed that this is standard practice. Do not rent at any Public Storage - especially this one. Go elsewhere, this place is a rip off

The service I received from Dolly Vasquez, at the McElroy location, in Doraville was superb…read more Dolly is very knowledgeable, and friendly. I really appreciated her assistance.