The insurance policy you promote and sell to customers has no value At ALL! Your facility- that…read morepromotes "SAFE & SECURE-Enjoy peace of mind while storing what's precious. We'll take care of your stuff as if it were our own." Is a joke. The pipes burst in our unit and we suffered a significant loss. They apparently did not take proper precautions to insure our unit was safe. They were pleased that we had purchased their insurance policy. Little did we know they factor depreciation for every month your items are secured. So as you pay every month, they devalue your items. Their offer for a $5000 loss was $1400. Terrible company. Do not use their insurance Company: Occidental Fire & Casualty Co of North Extra Space Storage ESIS Claims Attn: Extra Space Storage Claims Team P.O. Box 6802 Scranton, PA 18505-6802 O: 913-491-2009 E Brenda.Hernandez1@esis.com ESIS CA License: 2G51682 They are horrible!!

I have called twice today no answer, I have come by the store, the door is locked…read more Are your business hours different than what is stated online.. Can't get access to my storage because no one is available during business hours at this Location.

Staff is friendly but my rent has doubled since I first rented maybe 5 years ago.. Think nothing of…read moreraising rent.. FYI Still there because its a pain to move.. And they also have parking outside of your storage units?? Wth Makes it tough to get your stuff out..

This is convenient to my home. The staff is wonderful Kia is the office manager and she is on too…read moreoff things. And I cannot remember the gentlemen's (i think James) but either way he is super friendly and nice as well. I thought their price were great when in first got my shed. But they have increased the fee's ( not so stoked about that) But the office staff makes up for that a bit. I would suggest this storage to friends. Ps these are all outdoor storage shed.

Worst storage facility!!!!! Absolutely no way to speak to live person, automated phone services…read morethat literally take you in loops. Chat does not work, impossible to speak with location manager. Received texts saying property will be up for auction 3 days after payment but no way to speak with living person to confirm. Bad bad business! Will be removing property soon and would advise against renting here.. they suck!!!!!!

Price increase $100 + within one year. Plus I had a leak in my unit and management keeps stating…read morethey'll reach out but no such luck. Do not recommend.

They did a great job. We had well over 100 packed boxes, including furniture and fragile items…read more We moved from the city to Gwinnett. Cost: -They charge $150 an hour for 4 guys and a large truck. Our move from the city to Gwinnett took about 6-7 hrs. We paid about $1200 for our move. -They automatically charge 1 hour for transportation to and from their headquarters, so that will be added to the moving hours and does not include their actual drive time of your items to the new move-in location. This is pretty standard. (TIP: Make sure to avoid those places that want to know your inventory or the weight of your boxes. They pull bait and switch tactics and no one on earth knows their inventory or the weight of their items, so I specifically sought out a service with a flat hourly rate). -Overall, spending money on professional movers will be some of the best money that you will ever spend. Imagine the cost if you injure your back or the weeks of time versus hours that it will take to do this on your own or with your friends. -Make sure to budget for tipping your movers at least $20 each. These guys bust their butts more than anyone. Also, keep bottled water and snacks handy for them and make sure to bring toilet paper to the new location since they will need to use the restroom. Pros: -Our point of contact Jeff was super responsive and professional. -The guys that showed up got the job down and we tipped them all. They didn't slack off at all. -We have hardwood floors in the new place and we didn't want scratches. These guys are definite pros and they automatically wrap furniture, lay cardboard down on floors, and listen when you mark certain boxes and fragile. They knew what to do and we didn't feel the need at all to get involved in their process. -There were no broken items and not one scratch on the hardwoods or any smudges on the walls! That is impressive. Cons: -The only minor con that I observed is that the movers stopped to fill up for gas on our dime, once they were in transit with our items. Since we already paid for an hour of travel time, I expected their truck to be prefilled and ready to go before they showed up at our door. Unlike stopping for gas with a car, it takes a bit of time for truck to maneuver into a station and fill up and we paid for this time.

I called Buckhead Movers yesterday to get a quote for my move next month. I left a message for Jeff…read morearound 4ish and he called me back a little after 5pm. Jeff is very professional and thorough! He took the time to explain everything in detail to me and then went over it again when I had questions. He broke down the pricing, the driving and everything needed to make the appointment. He said I sounded pretty young based on my voice and gave me some advice about the move. It felt like I was speaking with my Dad, which is a really good thing for me! He went over the benefits of hiring them, such as performing routine background checks on all their employees, their employees are full-time - not contracted and they've been in business for 30 years. I didn't end up booking the appointment because a group of friends and family volunteered to help us move. But if I didn't have friends to help, I would totally book them today!

Elevator malfunctions, stuck in elevators. The company needs…read moreto STOP harrassing the 'non-direct withdrawal' paying customers with barrages of Emails, several per week, 1 to 2 weeks before payment is due. Scary turnover rate with store employees. Its almost impossible to get a 'live' office worker to answer the phone. Voice messages are never returned. Rental fees increase too often, and at overly high rates. One office worker per day is a big part of problems there.

I made an in-person reservation on 11/25/25 for a first-floor unit and was instructed by Manager to…read morereturn on 12/5/25 to complete payment and move in. When I arrived as scheduled, I was informed by the associate working that my reserved unit had been given to an online reservation to another customer. I was told this happened because I was "not committed to my reservation ," which I found unprofessional and needless to say disrespectful . I was then offered a unit on a different floor, which did not meet my needs. Unfortunately, my time was wasted due to poor communication and lack of follow-through. With so many storage options available, I chose to take my business elsewhere. I would not recommend this facility.

This is a really great service, especially for someone like me who didn't have people lined up…read morewaiting to help move my belongings into storage. Closetbox picked my things up from a Public Storage unit which had been broken into (this the reason for moving my things out) and delivered them to their facility. Unfortunately, I experienced a financial setback and could not afford to keep using Closetbox. They did something incredibly kind for me-they delivered my stuff to a location of my choice within a 20 mile radius of their facility for free!!!!! They're not just a business, they are kind and compassionate people.

Well I guess I'm an outlier but it's probably useful for me to share my experience. I had a very…read moreeasy time booking my service and the estimates for moving things was fine, although it was a bit strange that a couple of lamps raised my rate/month by $5/month. (Doesn't make any sense? Let's keep going). Evidently there's important fine print in the pick up confirmation email regarding what the mover will and will not do. They will pick up your stuff, but you're expected to disassemble your own bed and wrap all glass and mirrors. I didn't mind paying for these services, but they definitely need to share this information when you book over the phone. I would venture that a good chunk of people have at very least never disassembled a bed. I called them twice to let them know I would need help. Evidently this was confusing each time I told them because they all seemed to forget I told them. Then the day of the pick up came. I went to my old apartment and wrapped the glass I could lift myself. I taped my drawers. All this was done before 9am. The time window I was given was between 9 and 11. By 10:50, they called and told me that it would be 1pm. Then began four hours of back and forth and an utter inability to contact those actually picking up my stuff. They finally arrived at 440. 20 minutes before my service elevator reservation was up. I had to ask for an extension and the building was not happy-they shockingly like to plan for convenience for their inhabitants coming from work. The movers did fine, although they grumbled quite a bit about helping me wrap the things I'd mentioned several times that I would need help with. But the attitude was very, "we have no idea why you're so put out." Um...I get running behind. But 6-8 hours late is bulls*it. The company credited me $25 for my trouble but I have to say, this doesn't begin to cover it. Closetbox then said a customer service rep would be contacting me to address my complaints. Evidently someone called and failed to leave a msg. I think they're scared of me, but all I've done is express dissatisfaction and I think I should be credited for a month for the awful service + extreme delay.

From a one bedroom in Roswell to another in Alpharetta, this company did a fabulous job. Their…read morecustomer service (Charlene) and scheduling is on top of it, good follow up calls to keep you in the loop, Eli. Did what they said, on time, efficiently. Mauricio and team worked together very well. Leslie came back to help unpack and her work was outstanding!! One small breakage taken care of by them totally. I'm very happily moved!!

Exceptional customer service experience from Sunrise Moving and Storage! Charlene was very…read moreknowledgeable and helped my parents to navigate a downsize from a house to a senior community. Charles led the team of movers which included TJ and Manuel and they were incredible. They are very professional and efficient. I highly recommend Sunrise Moving & Storage!

Great storage facility. I moved my stuff from a competitor because my cardboard boxes were…read morecollapsing from extreme humidity. I was told it was common for Georgia. Plastic tubs were dripping wet during the move out. No humidity problems here, and I'm not in the climate controlled units. All storage units are not equal. Star Storage is definitely top tier!!

(I have a unit in the Coal Mountain/Cumming location that is managed out of the Canton, GA office.)…read more Management called me and advised they found my unit unlocked with the lock and key inside. They advised the key had a lanyard/string around it. I was very perplexed by this because we have all keys that were issued to us and never have we had any keys with strings/lanyards around them. I went to the facility and thankfully nothing appeared missing. I called management and advised that my lock they issued must have been recycled because someone must have had a key and unlocked it. I asked if they would replace my lock with a new one. I also asked perhaps they were mistaken and it was a different storage room than mine that they found unlocked. The manager became defensive and said I was accusing her of being dishonest and that it is against their policy to recycle locks. She said she had a picture of my unit when she found it unlocked, and she knows it was mine unlocked. I asked if she could send me the picture and she said she no longer has it. I informed her that I am not accusing anyone of dishonesty, but rather that there must have been some mistake on their end- either they mistakenly identified the unlocked storage facility as mine or they mistakenly used the same lock on our unit so that a previous renter still has a key. The manager said they would not replace my lock and if I wanted to I could go buy another one and ended the call. Wow. I will be moving out of this storage facility. The mistake is on their end and instead of hearing me out, replacing the lock, they told me it was my fault and to deal with it. No thanks. I want a facility that is going to keep my stuff safe and then support me if there are issues.