I normally don't post things like this, but what happened to me at NSA Storage / SecurCare Self…read moreStorage in Conyers needs to be public. People deserve to know how this company treats customers -- especially customers going through the worst moments of their lives. I was storing my sister's belongings there. She unexpectedly passed away on the evening of March 5, and I've been trying to handle everything while grieving. The last thing I needed was a storage company making things harder. I went into the office IN PERSON to change my billing date from the 26th to the 1st. They told me the prorated charge would be $0.97, which I approved right then and there. Later, they claimed they "didn't have authorization," even though I gave it, and they NEVER told me the billing date wasn't changed. I told the manager, Michael, on March 27 that I was moving out the next day and would have everything out by March 30. He knew exactly what I was dealing with. He knew these were my sister's things. He knew I was trying to close out her affairs. And he STILL didn't tell me the billing date change wasn't processed. Instead, they charged me the full $23.05 instead of the $0.97 I had already approved. So I called corporate, thinking surely someone would fix this obvious mistake. I spoke with Arthur and Alexander, both "escalation supervisors." Not only did they refuse to correct the charge, but Arthur actually said to me: "Sorry, mistakes happen." Yes -- the company admitted THEY made the mistake... ...and then refused to fix it. Who treats grieving customers like this? Who acknowledges an error and then refuses to correct it? What kind of company operates this way?

We searched for a clean, well-built storage facility in Conyers for days. We needed a convenient…read morelocation near the interstate for easy access to swap out seasonal items. After downsizing from a house in Oregon to an RV, we found Georgia appealing due to family nearby. We visited several facilities--some old and drafty, others brand new. SecurCare stood out as well-maintained and secure, situated in a quiet area close to the highway. The on-site manager was friendly, and the lot had ample space for moving. We appreciate having a climate-controlled unit to protect our belongings from extreme weather.

Great people. Safe reliable service. Easy to get to location…read more You can park vehicles here too.

From the owner: Specializing in: - Storage Household & Commercial…read more- Warehouses-Merchandise - Public & Commercial Warehouses - Self Storage - Full Service Storage

I would highly recommend this facility. Ashley and Carla are amazing. Extremely professional and…read moreknowledgeable. Facility is extremely clean and well maintained. Would recommend this facility to any family and friends.

Brand new clean location with friendly employees!read more

Worse storage facility!!! I always pay a month or 2 in advance.They are nice enough but make 2 many…read moreconstant mistakes.Losing checks,mishandling paperwork,etc.Stay away even if they offer you storage for free.And last week,I started removing things and had to discard 2 boxes of clothing because the unit had leaked and some of my things had molded.

I see all these reviews from recent people and I might add that they do have a few newer people…read morethat are amazing, with great customer service however Carl is the absolute worst and he does not stand behind his mistakes or the mistakes of his team, he ignores them. I have had this storage for almost 3 years so most times I forget about it and pay 2 or 3 months at a time, however my rent has increased every 2 or 3 months since I've had it. I have asked about this and inquired and only thing Carl recommended was to change the due date. Then here comes the newbies and they say no let's put in for a rent decrease you've been here awhile and boom. I call and mentioned it to Carl because it didn't change on my account and he says it'll be another month from it was done. I was upset because that's not what I was told and Carl just sat there and said nothing and then repeated the effective date. I then went online to pay my balance and I see there's an auction coming up Friday so I go on the site to look and here is what my things that I had professional movers, put in years ago, what it looks like and things are missing because this storage was packed down no room to even move anything. So they have ran through my things and started bidding on them before they are even up for auction. Look at my things, this is a disaster and one of the biggest mistakes I made leaving my things in their care. I have been crying to corporate looking at these photos for hours, this is unacceptable.... I have yet to receive a call back from corporate or the district managers which they have been telling be all week and last week, they comment under my review on their website like they care and I've attached photos and I called the number they listed and nothing happened, Don was unaware of what was even going on and he said he didn't know how to help which is what I've been hearing the past two weeks.

EDDIE IS THE BEST‼‼very thorough very nice!! awesome help and direction couldn't have had a better…read morerep Eddie is awesome and funny!!! Recommend this storage space 100%

It was ok because there was not a lot of stores open, and a lot of stores were shut down…read moreThere was a few stores open But overall the experience was OK. I kinda would recommend but I kind would not if you want to shop a lot I spent one hour max and I always spent about three or two hours at a mall good quality and no trash on the floor it was clean

Great nice safe mall on the Eastside of Atlanta with easy access on I20 east & your at the mall…read moreeasy plus there's a Macys Dillards even a JCPenney here as well plus a nice food court also just a 5 star plus mall in the new city of Stonecrest Georgia