Malcolm is great with communicating with customers. Any issues get resolved with a clear, concise…read morepath to a resolution. He is also friendly, professional, and shows that he cares about the people who use or have used the facility. Hours are inconvenient, but it didn't affect me as much as others since my schedule is flexible. There is a gravel lot you can use for parking while using, or one of the loading bays.

I've had a unit for over 3 years with no issues, facility was clean. Since new management has taken…read moreover, my unit now has rodents.. RODENTS.... Over $8,000 worth of items ruined! The halls leading up to my unit smells like a bum is living there. Management is aware, was told "you never now who you're renting next to". If I was you, I'd find somewhere else to store your items. We are at a complete loss of all our items now. AND have to move the items out ourselves and dispose of them. This place went from 5 stars to -1 stars!

Over the years they have the best. They have worked with me during my hard times. I rented a unit…read morethere and have never had any problems. I would recommend this business to everyone.

I must say this has got to be one of if not the best storage unit places I've been to in a long…read moretime. Recently divorced. And I needed somewhere to store some of my belongings due to me downsizing. Mrs. Loving Was so sweet and understanding and helped me with the process. It's so convenient to my new residence. Thank You so much. I would recommend this place to anyone.

Destiny went out of her way to help me out, after having issues with a trailer at the other…read moreLoganville U-Haul. I had paid at the other location, and she still treated me like her best customer. Fantastic service. Thanks so much Destiny!

Made a "reservation" for a trailer at 9am for a 5pm pickup. Uhaul sent by text a "confirmation". I…read moreleft work early to drive across town. When I get there "phillip" says oh, we rented that to someone else. You were supposed to be here at 9. NO phillip. I spoke with you (which he denied) and said very clearly that I would be there at 5 and would return the next day before 5. Then he said oh by the way, your truck is not rated for this tow. I used the same truck and trailer not long before... So I am now wildly inconvenienced. And displeased.

We have rented several storage units at General Storage in McDonough over the years and have been…read morepleased by them. The service has been responsive and the buildings have been clean. We have had no unresolved problems.

My wife and I needed a storage unit closer to our new home in McDonough for a couple of months…read more After looking for units, we decided to use General Storage. Although the people were nice, the facility was not. We had movers to wrap our things and store them at General Storage. This was early March. We returned to retrieve our things by the end of April. When we arrived at the storage unit, we were met with a HUGE, DEAD RAT. This rodent also dropped feces all over our belongings. There was no food or anything edible in our unit. This was a Saturday morning around 7:00am, so the place wasn't open yet. I didn't get a chance to get back to the storage unit to talk to a manager face to face due to moving that day, but I called the following Monday morning to complain about what I'd found. They told me there was nothing they could do about it. I just want people to be aware of what my experience was here, and hope that no one else has to go through what I went through at ANY storage unit.

Very friendly people and 1/2 price for the first 2 months :-) the spaces are big and easy to…read moreaccess. I needed one big enough to store my convertible for the winter.

This location is right off of Cobb drive between Cumberland and 285. Pleasant service but not cool…read morethat they leave for lunch and lock up and have people waiting. According to the lady they don't know what time they are going to lunch. Seems like that is more selfish than customer service oriented. Not a good way to run a business. So call first and check they are there. One poor man waited an hour and a half while paying the movers!! No bueno!!***while the manager wrote a comment below that unfortunately is not true. There was not a sign on the door and in fact I suggested there be one posted. It was longer than 20 minutes..I myself was there for longer than that... disappointing when people make excuses...instead of working on the opportunity to improve their services.

The movers successfully moved my furniture without breaking anything, however my new two pictures I…read morehad sitting in a shopping bag at my new apartment window were taken , I notified management he told me nobody ever complained about them stealing like I was lying about my pictures been stolen I never received I'm sorry or offered me a price for the stolen items I even looked around after I setup my apartment still no sign of my two pictures, management told me they suppose to let me look at the. Ack of the truck when finished they didn't let me look they got the money and left. They do a good job moving but watch out for things growing legs and walking out your house or apartment.

This place is great! I needed a unit for a short time before moving…read more back to California. Clean, nice office, they even have snacks and coffee so It doesn't feel all industrial or cold. Friendly staff too.

The size of the storage unit is the perfect size, it's not too big and not too small.read more