I worked in Georgia and had to store some of my equipment to accommodate my family, who traveled…read morewith me. The site is well-maintained and very clean. Bambi, the associate working there, was very friendly and could answer all of my questions. Throughout my time working in Georgia, she was invaluable when I came in to make payments and with changes I had to make occasionally. I will be utilizing their services again when working in the area, and I have recommended them to my friends who work in that area.

I was here for three years moved several times within the facility never had issue. they went up on…read morethe rent which is crazy but I would just transfer to a new unit and get the new rates which is typically cheaper then if you been a loyal tenant. crazy Ik on my move out day i leave a trash bag outside my car. And was charged 80$ to my account for a quarter filled trash bag. These places are money hungry and it's gross. 40$ okay maybe even 50 $. Crazy !! Plus moving out I was paying 178$ for a 10x5 and moved to the same unit for half the price alway check market rates. They will keep raising the price if you don't stop them or transfer units

If you're arriving after biz hours, bring your own cart to load or unload. They store them here in…read morethe admin office overnight, which means if you arrive late you'll be unloading your U-Haul one fucking box at a time. Ask me how I know! The gate to get in and out of the elevator is also a huge PITA. If someone is on the elevator and you put in your code on the first floor, the gate will time out and you have to wait for the other person to get on or off. There are signs everywhere telling ppl to drop off the carts in the LOCKED space inside the building - yet the manager still chooses to lock them in the admin building. If security and/or theft is that rampant, hire a security guard. Otherwise you're making it extremely inconvenient for the customer.

Needed a few boxes so I came here, limited parking but you can get uhauls & storage here. They had…read moreplenty of boxes to choose from & great customer service. Next time I need to love I will get my boxes here again.

I submitted my notice on 3 April to close my account. I vacated on 22 April. Sent email…read moreconfirmation with pictures. I was still charged for the month of May. I have called and emailed for the last 2 weeks with no response. I called the customer service 2x with the promise that someone (District Manger) will reach out. No, one has called or emailed me. Do Not do business here. It is ridiculous that an established company can not or will not return communication from two weeks ago. They are still taking my money!

absolutely a great storage building! Courtney is very understanding and kind and has worked with us…read moreduring a rough couple months! highly recommend

The size of the storage unit is the perfect size, it's not too big and not too small.read more

Mr D was awesome ,perfect professional gentleman. He was prompt attentive knowledgeable and helpful!read more

Don'ta Dabney was amazing, per usual at the Washington St location. I have visited this store a…read morenumber of times and each encounter, he has shown exceptional professionalism and communication skills. He's goes above and beyond trying to accommodate customers. Don'ta is very knowledgeable in this field and is an overall joy to work with. His personality is unmatched and I'm looking forward to him assisting me again in the future. -Ashley

Updating my review to reflect that we found a few pieces of broken furniture (a desk and dresser)…read moreand a bed frame that was just not put together. They didn't screw in any of the parts of the bedframe and just out a mattress on top of it to make it look like it was fully assembled. I reached out to them and they said they would stop by and take a look the following week and I never heard from them again. This was disappointing because they had been amazing all move. Worked hard, communicated well, never complained etc. But Im going to have to throw out a desk and reassemble furniture because they weren't careful

Move went great! Everything was loaded and brought over to our new place very smoothly. Thank you!read more

There are many things about things about this storage that don't sit right with me. I've had…read moremultiple problems with customer service with that black lady come off rude sometimes when I ask her questions. I'm spending all this money on storage for y'all NOT to have a dump to put trash in, no bathroom, no water fountain, you want our ID just to use a dolly, and then can't get anything open cause you don't give extra keys. So now I had to pay EXTRA out of pocket to get my lock off my door!! but yet if I don't pay my rent somehow my stuff gon end up on the street?? Respectfully going to ExtraSpace next time.

These reviews must be fake because every time i come up here there is no one to help in sight & no…read moreone ever picks the phone up. The hours say 6am-9pm for office hours but I barely see anyone there & it's usually locked. Then there's only two loading carts as if this place isn't two floors & people are always here using them both up.