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    Storage World

    5.0 (1 review)
    Closed 9:00 am - 6:00 pm

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    4 years ago

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    Michael J.

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    Extra Space Storage - Security Screens

    Extra Space Storage

    (4 reviews)

    Excellent Customer Service!!!!…read more Brand New Storage Facility located on Memorial Drive 3076 Memorial Dr Atlanta, GA 30317 I initially made my storage reservation online before I visited the store location. The Facility Manager Jadarius Thomas "JD" called me immediately to confirm my reservation. Today, I actually visited the store and "JD" and Anthony were very professional and welcoming. I was given a complete tour of the facility and I was extremely impressed, mainly because the facility is brand new. They have storage units in all sizes to meet your needs. JD explained the monthly storage rates to me and he also explained the affordable insurance options to protect my furniture from flooding and damages that might occur. I elected to take the coverage because I'd rather be safe than sorry. If your looking for a new and clean storage facility, I'd definitely recommend this location.

    I am only giving two stars because of the amazing customer service they have. I wouldn't recommend…read morethis company to ANYBODY there is always some unknown or random fee applied to your billing and they raise the price of your storage unit time and time again. Honestly don't waste your time here unless you want to keep something VERY SMALL 5x5 in there and nothing for longer than 6 months. Oh and expect to be charged days before they say you have to pay the bill and oh be ready to pay about $500+ if you miss a month. The establishment as a whole gets a big fat ZERO, lovely people working there though. Oh and it's big and confusing to navigate and super hard to transport things if you're not there when the office is open to use a pulley because they lock those up at night.

    SecurCare Self Storage

    SecurCare Self Storage

    (1 review)

    2/16/24 Update: Best advice? DON'T RENT FROM THIS COMPANY, PERIOD!!!  FYI, they charge you a late…read morefee that's 20% of the FULL rental fee even if you've already paid the large majority of the rent fee. (Read further down for details.) This company gets worse as you get higher up in mgmt. Spoke to Jaclyn who said she was the regional mgr. She didn't listen to the recording of Jontā the area manager promising me a discount. She didn't read the actual notes on my account that prove he has lied several times. She just believed what he said recently to defend himself, without proof. She admitted they made a mistake, but is forcing me to literally pay for it. She takes NO ownership of Jontā's lies & mistakes. I have proof of the mistakes, but she said it didn't matter.  She said that she could make more $$ off the street value of my unit. **The truth finally comes out.** It's a sleazy landlord raising the rent to force a longterm tenant to move so they can charge more to a new renter. She basically admitted as much. Then made a snarky remark insinuating that I couldn't pay for the unit, as if that's why I wanted the discount. NOT the case at all. How dare she even suggest that? I never ONCE said it was that i couldn't afford it. It's always been about fraudulent business practices. I have proof the discount was put into play for January, not December. THEIR  RECEIPTS SHOW THIS! That same receipt shows I'm paid in full. No late fees. But February's receipt suddenly includes a late fee for January & Feb. They also charge a late fee for 20% of the FULL amount of the rental fee. Not on the $19 discount that wasn't honored! I paid over $300, and they deposited it,  and STILL charge me a late fee on what I paid. Isn't that fraud? I owe $19, & the late fees make it almost $200! That sounds very sketchy. Check the reviews on Pissed Consumer and Yelp. They're a lot lower. https://securcare-self-storage.pissedconsumer.com/review.html ---------------------------------------- 2/13/24 Update: I finally received a call from the acting area mgr. on 12/4/23. He was SO condescending & rude. He told me that the former area mgr. was fired b/c "he gave discounts to people like me". After 20 minutes he finally offered a $19 discount, but said it would go up in 6 months. I agreed to it to give myself several months to find a new place & to move. He didn't honor the agreement, & there's been an upheaval in the local property mgmt. So the fact he didn't honor the agreement, causing me to have a past due amt. w/ongoing late fees, wasn't brought to my attention in a timely fashion. He's now denying he ever said anything to me about the discount. His notes in the system say he never spoke to me, but I have proof that he did. He claims there's a recording to back him up. IF it had been, why hasn't anyone listened to it to verify what was said? Why didn't Antonio,the new area mgr., listen to it instead of just blowing me off without even looking at all of the proof I've provided? An employee said, "Why would you just pick that specific amount when you've BEEN paying $30 less this whole time?" An employee, who knows the former acting area mgr., said when I relayed what was said to me by him that I sounded just like him. So they could believe me, & they're VERY familiar with his "personality", how rude he is & how he talks down to people. Now they have blocked my #, & I can't even call the company customer service for help. The local property mgr. won't return emails. - I feel bullied & like they're trying to extort $ from me. At the very least waiving the late fees should've been offered since it is their mistake.

    From the owner: Reserve a unit to get organized today! Store your belongings with confidence at SecurCare in…read moreDecatur, GA. Located near Walden Lake, we provide small, medium, large units and drive-up units and car storage. Serving residents and businesses throughout Panthersville. Visit our office today to reserve your unit. Managed by National Storage Affiliates.

    Austin Drive Self Storage - Neighborhood feel and awesome service!

    Austin Drive Self Storage

    (5 reviews)

    Please dnt rent a uhaul here because I was told the 172.00 I paid to rent a uhaul one way was the…read moretotal fee,a flat fee she called it meaning I wouldn't be charged anymore,one week later I was charged another 60.00 for the same uhaul,i rented this uhaul for my daughter because they closed before she would make it to them,when i arrived i was told i had to start a whole other rental lease in order to rent the truck in my name,so now for one uhaul rental they are charging my card and my daughters card in the amount of 158.66 more,after I'd already paid 172.00...they are a total scam because why would u make me do another rental agreement and then charge my daughters card for not picking up the uhaul she'd reserved,when I clearly came to pick the uhaul up,so essentially they charged us twice for one uhaul,so dnt come here if u are trying to handle busy because you will be ripped off,they put in for my refund but said it had to be approved first,but why didnt I have to approve the charging of my card again,makes no sense so dnt come here unless u dnt mind them charging your card for weeks after they have their uhaul back.beware beware beware

    These guys are great. I used them for about 11 months - no contract on how long you need to agree…read moreto using it, just give them a 10 day notice. I didn't need my unit anymore, otherwise I would have gladly kept it! Anyway, very friendly, very real people. Helpful on the phone (would promptly call back if they missed my call), and nice in person. Even stayed open a little extra late one Sunday so we could drop off something (shhh, I didn't tell you that). Anyway, I did a bunch of price comparison before hand, and no one could beat what they had to offer. Plus, the friendly neighborhood vibe is great. I live in Buckhead and it was well worth the drive to Decatur.

    Storage World - selfstorage - Updated May 2026

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