When moving in there was blood all over the place which made me feel very uncomfortable but my…read moreboyfriend reassured me they would clean it. The next time I came it still wasn't clean. They are only open until 5pm and that is also the only time the gate opens. Very impractical for someone with a full time job.

Annetta was super helpful, willing to do everything to fulfill my needs as the customer. I was so…read moreirritated before our call and by the end of the call, she made me SO happy! Thank you Anetta!!!!

The customer service was amazing, Tawana made me feel welcome as soon as I walked through the front…read moredoor. She made sure I understood everything and she answered any questions I had. I would high recommend this locate.

Easy process and the office staff was exceptional... They Made my interest move a bit more…read morepleasant.. I really appreciate them and the young lady even started a while later to make sure that I was ok.

The Store Manager Wasima Jackson was Awesome! We viewed several units and she found me the perfect…read moresize unit I needed. Nice customer service and knowledgeable. Thanks!

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage. We offer a…read morelarge selection of unit sizes with a range of convenient storage options to fit your specific needs, and our team of experts is ready to help you find the right unit. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and easy. Reserve online, give us a call, or stop by today.

Excellent Customer Service!!!!…read more Brand New Storage Facility located on Memorial Drive 3076 Memorial Dr Atlanta, GA 30317 I initially made my storage reservation online before I visited the store location. The Facility Manager Jadarius Thomas "JD" called me immediately to confirm my reservation. Today, I actually visited the store and "JD" and Anthony were very professional and welcoming. I was given a complete tour of the facility and I was extremely impressed, mainly because the facility is brand new. They have storage units in all sizes to meet your needs. JD explained the monthly storage rates to me and he also explained the affordable insurance options to protect my furniture from flooding and damages that might occur. I elected to take the coverage because I'd rather be safe than sorry. If your looking for a new and clean storage facility, I'd definitely recommend this location.

I am only giving two stars because of the amazing customer service they have. I wouldn't recommend…read morethis company to ANYBODY there is always some unknown or random fee applied to your billing and they raise the price of your storage unit time and time again. Honestly don't waste your time here unless you want to keep something VERY SMALL 5x5 in there and nothing for longer than 6 months. Oh and expect to be charged days before they say you have to pay the bill and oh be ready to pay about $500+ if you miss a month. The establishment as a whole gets a big fat ZERO, lovely people working there though. Oh and it's big and confusing to navigate and super hard to transport things if you're not there when the office is open to use a pulley because they lock those up at night.

I was here for three years moved several times within the facility never had issue. they went up on…read morethe rent which is crazy but I would just transfer to a new unit and get the new rates which is typically cheaper then if you been a loyal tenant. crazy Ik on my move out day i leave a trash bag outside my car. And was charged 80$ to my account for a quarter filled trash bag. These places are money hungry and it's gross. 40$ okay maybe even 50 $. Crazy !! Plus moving out I was paying 178$ for a 10x5 and moved to the same unit for half the price alway check market rates. They will keep raising the price if you don't stop them or transfer units

If you're arriving after biz hours, bring your own cart to load or unload. They store them here in…read morethe admin office overnight, which means if you arrive late you'll be unloading your U-Haul one fucking box at a time. Ask me how I know! The gate to get in and out of the elevator is also a huge PITA. If someone is on the elevator and you put in your code on the first floor, the gate will time out and you have to wait for the other person to get on or off. There are signs everywhere telling ppl to drop off the carts in the LOCKED space inside the building - yet the manager still chooses to lock them in the admin building. If security and/or theft is that rampant, hire a security guard. Otherwise you're making it extremely inconvenient for the customer.

Quadria Jones did amazing job. She is such great help and an amazing employee. She is very thorough…read morewith her work

Service was excellent. I did everything online. Got unit # and access codes via text the same day…read more The whole process took less than 30 minutes. A rep from the location I was using called me to make sure I had what I needed to move stuff in less than an hour after I started the process but by then I already had access codes and locks and didn't need her at all. A very stress free process. Only 4 stars bc I had to get more than 1 unit bc the size units that were available were smaller than I needed.

2/16/24 Update: Best advice? DON'T RENT FROM THIS COMPANY, PERIOD!!!  FYI, they charge you a late…read morefee that's 20% of the FULL rental fee even if you've already paid the large majority of the rent fee. (Read further down for details.) This company gets worse as you get higher up in mgmt. Spoke to Jaclyn who said she was the regional mgr. She didn't listen to the recording of Jontā the area manager promising me a discount. She didn't read the actual notes on my account that prove he has lied several times. She just believed what he said recently to defend himself, without proof. She admitted they made a mistake, but is forcing me to literally pay for it. She takes NO ownership of Jontā's lies & mistakes. I have proof of the mistakes, but she said it didn't matter.  She said that she could make more $$ off the street value of my unit. **The truth finally comes out.** It's a sleazy landlord raising the rent to force a longterm tenant to move so they can charge more to a new renter. She basically admitted as much. Then made a snarky remark insinuating that I couldn't pay for the unit, as if that's why I wanted the discount. NOT the case at all. How dare she even suggest that? I never ONCE said it was that i couldn't afford it. It's always been about fraudulent business practices. I have proof the discount was put into play for January, not December. THEIR  RECEIPTS SHOW THIS! That same receipt shows I'm paid in full. No late fees. But February's receipt suddenly includes a late fee for January & Feb. They also charge a late fee for 20% of the FULL amount of the rental fee. Not on the $19 discount that wasn't honored! I paid over $300, and they deposited it,  and STILL charge me a late fee on what I paid. Isn't that fraud? I owe $19, & the late fees make it almost $200! That sounds very sketchy. Check the reviews on Pissed Consumer and Yelp. They're a lot lower. https://securcare-self-storage.pissedconsumer.com/review.html ---------------------------------------- 2/13/24 Update: I finally received a call from the acting area mgr. on 12/4/23. He was SO condescending & rude. He told me that the former area mgr. was fired b/c "he gave discounts to people like me". After 20 minutes he finally offered a $19 discount, but said it would go up in 6 months. I agreed to it to give myself several months to find a new place & to move. He didn't honor the agreement, & there's been an upheaval in the local property mgmt. So the fact he didn't honor the agreement, causing me to have a past due amt. w/ongoing late fees, wasn't brought to my attention in a timely fashion. He's now denying he ever said anything to me about the discount. His notes in the system say he never spoke to me, but I have proof that he did. He claims there's a recording to back him up. IF it had been, why hasn't anyone listened to it to verify what was said? Why didn't Antonio,the new area mgr., listen to it instead of just blowing me off without even looking at all of the proof I've provided? An employee said, "Why would you just pick that specific amount when you've BEEN paying $30 less this whole time?" An employee, who knows the former acting area mgr., said when I relayed what was said to me by him that I sounded just like him. So they could believe me, & they're VERY familiar with his "personality", how rude he is & how he talks down to people. Now they have blocked my #, & I can't even call the company customer service for help. The local property mgr. won't return emails. - I feel bullied & like they're trying to extort $ from me. At the very least waiving the late fees should've been offered since it is their mistake.

From the owner: Reserve a unit to get organized today! Store your belongings with confidence at SecurCare in…read moreDecatur, GA. Located near Walden Lake, we provide small, medium, large units and drive-up units and car storage. Serving residents and businesses throughout Panthersville. Visit our office today to reserve your unit. Managed by National Storage Affiliates.