2/16/24 Update: Best advice? DON'T RENT FROM THIS COMPANY, PERIOD!!! FYI, they charge you a late…read morefee that's 20% of the FULL rental fee even if you've already paid the large majority of the rent fee. (Read further down for details.)
This company gets worse as you get higher up in mgmt. Spoke to Jaclyn who said she was the regional mgr. She didn't listen to the recording of Jontā the area manager promising me a discount. She didn't read the actual notes on my account that prove he has lied several times. She just believed what he said recently to defend himself, without proof.
She admitted they made a mistake, but is forcing me to literally pay for it. She takes NO ownership of Jontā's lies & mistakes. I have proof of the mistakes, but she said it didn't matter. She said that she could make more $$ off the street value of my unit.
**The truth finally comes out.**
It's a sleazy landlord raising the rent to force a longterm tenant to move so they can charge more to a new renter. She basically admitted as much. Then made a snarky remark insinuating that I couldn't pay for the unit, as if that's why I wanted the discount. NOT the case at all. How dare she even suggest that? I never ONCE said it was that i couldn't afford it. It's always been about fraudulent business practices.
I have proof the discount was put into play for January, not December. THEIR RECEIPTS SHOW THIS! That same receipt shows I'm paid in full. No late fees. But February's receipt suddenly includes a late fee for January & Feb. They also charge a late fee for 20% of the FULL amount of the rental fee. Not on the $19 discount that wasn't honored! I paid over $300, and they deposited it, and STILL charge me a late fee on what I paid. Isn't that fraud? I owe $19, & the late fees make it almost $200! That sounds very sketchy.
Check the reviews on Pissed Consumer and Yelp. They're a lot lower.
https://securcare-self-storage.pissedconsumer.com/review.html
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2/13/24 Update:
I finally received a call from the acting area mgr. on 12/4/23. He was SO condescending & rude. He told me that the former area mgr. was fired b/c "he gave discounts to people like me". After 20 minutes he finally offered a $19 discount, but said it would go up in 6 months. I agreed to it to give myself several months to find a new place & to move.
He didn't honor the agreement, & there's been an upheaval in the local property mgmt. So the fact he didn't honor the agreement, causing me to have a past due amt. w/ongoing late fees, wasn't brought to my attention in a timely fashion. He's now denying he ever said anything to me about the discount. His notes in the system say he never spoke to me, but I have proof that he did. He claims there's a recording to back him up. IF it had been, why hasn't anyone listened to it to verify what was said? Why didn't Antonio,the new area mgr., listen to it instead of just blowing me off without even looking at all of the proof I've provided?
An employee said, "Why would you just pick that specific amount when you've BEEN paying $30 less this whole time?" An employee, who knows the former acting area mgr., said when I relayed what was said to me by him that I sounded just like him. So they could believe me, & they're VERY familiar with his "personality", how rude he is & how he talks down to people.
Now they have blocked my #, & I can't even call the company customer service for help. The local property mgr. won't return emails. - I feel bullied & like they're trying to extort $ from me. At the very least waiving the late fees should've been offered since it is their mistake.
