I'm only giving 4 stars because of the staff that was present. Just got out of a traumatic event that forced me to move all my personal belongings in a storage unit, so this was my first time ever renting. Went to the front desk to ask a few questions and buy some boxes and the woman up front had terrible customer service. She was kinda rude and made me feel like I was bothering her or something? You can tell she doesn't like her job. Skip a few months later, I'm moving out, finally, so I call to ask some questions and I knew it was her that answered the phone because I recognized her voice and her tone. Once again, very nonprofessional, and no customer service at all. But besides that I have no other complaints! read more

I have rented multiple units from Public Storage over the past 10 years, but this location provided the most difficult and disappointing move-out experience I have encountered. During my move-out, a custom-made table was removed from my unit even though I had informed the property that it was not abandoned and that I planned to retrieve it. Afterward, I received three different explanations from District Manager Ahmad, Property Manager Erin, and another employee about why the table was removed. The inconsistent information made the situation even more frustrating. Ahmad declined to compensate me for the table and described waiving the abandonment fee as a courtesy. While I appreciate the possible fee waiver, it does not resolve the fact that I no longer have my table. I was also disappointed that the conversation focused more on defending the staff and blaming me than on addressing the conflicting explanations or objectively reviewing whether the move-out process was handled properly. Based on my experience, this location needs additional training in move-out procedures, customer communication, and handling property left in a unit. Customers should receive clear and consistent information, especially before their belongings are removed. I usually choose storage facilities based on convenience, but I would recommend considering another Public Storage location--even if it requires driving a little farther. I also encourage Public Storage's corporate team to investigate this location's move-out and property-removal practices. Accountability and consistent communication could have prevented this entire situation. read more

I have been with this storage facility for 4 years. They have terrible price increases and no reason given. You can currently go online and rent the exact same unit for $200 less a month. Don't use this place. Go somewhere else. read more

I was looking for a storage for my vehicle in Lawrenceville and noticed this location. The price was much cheaper than my other location in Duluth,Ga. Once I reserved the space I was called by a young lady and she was very professional and courteous and wanted to ensure that I didn't have any questions or concerns. She explained the entire process and made sure all of my questions were addressed. It gave me piece of mind knowing that my treasured vehicle would be stored at a location with an employee that had such a caring sprit sand professional personality. I have already recommended the location to others. read more

Easy and convenient! Online process was so easy and I was able to do the $1 for the first month, such a lifesaver

Facility is nice and clean. Customer service was excellent. Easy to reserve and easy to access storage units.

If I could get this storage unit a 6 star I would .this place was very easy to access and the customer service was absolutely amazing . I would recommend this place to anyone ! read more

PLEASE BE AWARE. BATE AND SWITCH. 495 Buford Drive, Lawrenceville, GA. I was paying around $169 a month and not even 4 to 5 months later they increased it to $259. No even climate control. I am going to move my stuff asap, but just be aware. I have used Public storage for years. The first time at this location and nothing like this has ever happened. Greedy. This is over $100 increase. Go elsewhere. read more

They went up on my unit without notifying me, $12.00 and not worth it. I will be cleaning out my unit and not using this rip off again.

I love the convenience of renting a unit with this location. I wish I had known it would be this easy sooner. I've been needing a unit since before the holidays but I thought I would have to go in person and decided to wait until after the holidays. Everything was done online and even accessing my unit was easy and fast. The only complaint is that I wish they would say somewhere that they provide locks automatically. I assumed I had to buy my own lock and wasted money and time with that, but turns out their provided lock was inside the unit all along. read more

Online rental process was easy and staff are friendly and efficient. Accessing gate with app is great and hours are til 9pm. Here's the problem: NO FLOOD LIGHTS ARE TURNED ON IN THE DARK ALLEYS WHERE THE UNITS ARE LOCATED. Beautiful lights are visible but not working. We brought our own work light and extension cord and there was an outside outlet right beside our unit; not working. Unloaded u-haul with i-phone light providing illumination in our unit. NOT a good value. The Public Storage on Riverside has been our main unit location for 8 years and they have lights that actually work. Get your act together! read more

I Have been a customer at public storage for 5+ years and have been satisfied with the units and the cost of storage in 3 different states. I recently downsized a storage unit and dealt with a gentleman named Reid and really appreciated and enjoyed the extraordinary service I received from Reid! He went out of his way to explain all the documents as week as the best options for me. Even loaned me his broom to sweep out the larger unit after it was empty. read more

Charlie was great - very friendly and interesting guy who seemed to take his professions very seriously. Property was secure and clean. Worked to save me a little cash on the unit. No complaints. -Adam read more

Facility is always clean well lit at night.Manager and DM ADrianna were very helpful with my questions and helped with the right size warehouse that I needed very happy read more

I was impressed with the plans that Public Storage offered. Kyle helped me pick the right plan. He explained what each plan gave and which one fit me best. I was pleased with his customer service. I will also let my friends and family know what great customer service y'all had!!! read more

This place is ideal. Safe, secure and convenient. Charley is the best! Professional, courteous and efficient. I highly recommend this location read more

Good location. I have rented a couple times now. Charlie is a nice and easy guy to deal with.

Customer service was great. Charlie was a great help and understanding. The only bad thing is that we paid $60 for storage we couldn't even use and no refund is allowed. That is messed up because we were screwed from using the storage because of a very bad moving company named Corporate Van Lines but Charlie explained nicely that it was policy and he wished he could help us more. Thanks buddy! read more