Everything went exactly as plan. I went and seen the unit it was what I wanted. Signed the lease and happy

I was at my storage unit today and one of the worker Carlos came and being very disrespectful to my husband saying he couldn't be on his phone saying he was going to terminate our contract we been in business with this public storage for 2 years never caused any problems there we was Storting out things inside our unit then we leave my husband was also sitting down in a chair due to our car accident his back is in very bad shape due to that he has to sit and Carlos was complaining about him sitting but never asked why while I get what we need out of our unit. this worker Carlo's made me feel unsafe at this storage coming on strong like that and the threatening is very unnecessary read more

Jacquita was so kind and so helpful! I started the reservation online and didn't finish. She called and she helped me complete everything right over the phone. Everything was so smooth and easy. Thank you Jacquita for your help, and patience with me getting my unit squared away! read more

I recently lost my father and had to bring some furniture back to Georgia. I called for some prices and spoke to a very polite and professional lady named Shonteal. She took her time telling me my options, and when our conversation was over, she told me she was sorry for my loss. It was heart-felt and I kind of needed it. read more

Shauntil was very helpful and hand very good customer service ! She answer every question to the best of her ability !

K'Aundra was very kind, very professional and informative! She know exactly how to approach your situation and get you the storage you need! she was very helpful even coming to the back to check if I had everything figured out! Shes amazing! thank you! read more

No one is here, ever. They want you to use the app but I cannot find the storage unit they sold me. The app calls the office. No one at the office. The unit is no where to be found in the 5000 building. No one to assist. I am out the rental on a unit I can't find to move in to. They don't even have a support line to complain to. They want money and reviews. This is self service that has gone to the point of uselessness. My space is numbered 5205. I have been all through the 5000 building and there are no lots starting with 52 in the whole building. read more

Service is horrible. They double charged me and the supervisor advised that I dispute the charge with my bank. After following their advice, my account was blocked from using my card. I showed up to make a cash payment four times in one day. No one ever answered the phone or was there in person and now they are charging me a late fee. Ridiculous. This location is a SCAM read more

Worst place ever, noone is ever here, they sold me a unit that's too small, I asked them if I can upgrade they pretty much told me I have to buy another unit and I'll get my refund in 30 days... stay far far away from this place. read more

I haven't been able to contact anyone yet in order to get my refund no one is ever on site not even during office hours I would recommend not coming here read more

If I could give this ridiculous place 0 stars I would. We have had storage there a few years from a business we owned. We have been trying to vacate the unit for 2 months. Unfortunately we misplaced the key to the unit. (Yes that is our mistake) We have left numerous messages for weeks with no return calls for assistance. We called in to the 1800# and they were unsuccessful in getting anyone to return our calls as well from the location. Finally this week we get in touch with Rachel which I believe is the manager at the location. She informs us that no one can help us until some time in September. We have a schedule vacate date by the end of the month of August! So they are basically wanting us to pay another month of their ridiculous fees instead of helping us get the lock removed. Only solution from them was to wait or call a outside locksmith. Now mind you it cost $21 for them to do it but I just PAID $150 to have a locksmith to come do it so we can remove our things. Stay far away from this place!! They lock up your belongings, continually raise your rent, and are of no assistance when you need them. Rent was originally $130 a month for a 10×20 and now it is $289. read more

I needed to rent from 1856 Riverside Pkwy in Lawrenceville, GA while moving into another home back in July . Nicey and Shawn far exceeded my expectations . They went out of their way to make sure my climate control unit area was clean and well maintained. My unit was very easy to assess . read more

So glad I picked this location! Grant got us in & set up quickly! I appreciate that they are personable and care about our experience.

Year after year loss of value. When we first rented out unit the sites to our climate controlled unit had keypad locks to enter. After a few years, these were removed and left out unit less secure. The door mattress were broken and never fixed. The magnetic door holder was broken and never fixed. Carts continued to be moved around and finally never replaced. Inside, units are falling apart. They are not maintaining their property and by association they are not taking care of ours. What they do, however is price gouge. They've continued to raise our prices rediculously, however will rent a unit to a new renter for less than half of what they are charging us. We tried to resolve this, but all they can say is "the computer decides what to charge and we have no control". BS. We've been renting for over ten years and would gave gone another ten if they weren't price gouging. This is how they treat great renters that were on autopay and never late on a payment. Rip off city. We've had enough and just moved out. The last round of bad service was the last straw. read more

Went to get pricing and look at 10x10 and 10x15 units. The young lady was working her first day and we all have our first days on a job. However, they did not prepare her to run the facility on her own. She had no map plan (didn't know where the units were), golf cart broken so we had to walk with her through different areas to find where the vacant ones are. No dollies because she stated they were stolen. Which let's me know security or cameras isn't big at this facility. We walked into one bldg no air that is suppose to be climate control. Second building minimal air and smelled like an OLD basement or nursing home. Which makes me feel uncomfortable to leave my belongings here. They need to do major upgrades on this location. Very unsatisfied with this location. read more

I hsd to move in short notice and being able to do everything online was very helpful, I just talked to someone on the phone to confirm my space and the rest was set. My only complaint in that the light on my unit was not working at the time I moved in and it made it difficult to try to organize everything. read more

The facility is very nice. Reid, the employee, was extremely helpful getting me set up with my storage space. He was knowledgeable of the location & helped me, being new to the area. I definitely recommend this location if you need to store anything. Thanks again Reid for all your help. read more

The young lady that I had contact with was very nice,very friendly she helped me forget how hard and bad my day was even if it was for a little while. I highly recommend this location. Thank you Public Storage. read more

This property gets 5 stars from me. Shawn was amazing in her customer service and conversation. She was prompt in meeting my needs for storage space. The price was right and so was the location of my storage unit. Thank you again for everything! read more

Grant, the site manager, is very professional, and great to work with. A great place to store your items.

So simple! Reserved a unit online and then went in to complete the reservation process. Shawn was the representative and was very helpful, friendly and knowledgeable. The place was very clean and secure. Shawn was very patient in showing me all the codes and how to manage everything. Much appreciated! Thank you! read more

The place is very organized and clean, they have cameras all over and the property manager, Shawn, is very kind and has amazing knowledge about the service she is offering. read more

The facility is nice but I had a horrible experience last weekend. I wanted to pay my rent and manager told me to come back another time because she was eating her food. Hours are clearly posted on the door and it does not state anything about lunch break. Plus she was standing right next to me and still she refused to help. read more