Staff friendly and helpful. I rented online and was confused about where to go and the office staff…read morewere very helpful. The only reason I'm not giving it five stars is once you drive through the gate I was kind of confused about where to go and how to get in, but that's more on me than them because they did send pretty good instructions. I would recommend Public Storage for the ease in the process of renting, especially doing it online and where it's located is very convenient. Easy to see and once you figure out how to get in is just what I needed. I rented a 5 x 10 which at first sounded to me way bigger than what I needed but actually it isn't that big. It was almost the same price as the little one that is a little smaller and I'll be putting more things in it later, but we rented it because of my mothers move from one wing of a senior living facility to another smaller apartment in the same building but there's plenty of space for me to put things in as well I'm glad we rented there My experience with them has been only about a week, but so far so good!

WARNING: Rodents, Damaged Property & Missing Items…read more I normally do not leave reviews, but I feel obligated to warn others about my experience at this Public Storage location in Suwanee on McGinnis Ferry. I rented both an outdoor unit and an indoor unit, and unfortunately both were affected by what appears to be a serious rodent problem. When I went to check my belongings, I discovered that rodents had chewed through and damaged multiple items stored inside the unit. This is incredibly frustrating because the whole purpose of renting a storage unit is to protect your belongings, not have them destroyed. Even more concerning, I noticed some items were missing from my units. I cannot say exactly what happened, but discovering missing property raised major concerns for me about the security of the facility. My experience with management was also disappointing. When you're dealing with damaged and missing belongings, you hope the situation will be handled with care and professionalism. Unfortunately, that was not my experience. Yes, I had insurance on the unit and will be filing claims, but insurance doesn't replace the stress, time, and sentimental value of what was lost or damaged. I'm leaving this review to help others make an informed decision before storing their belongings here. Things I recommend if you consider this location: * Inspect the unit carefully before renting * Ask about pest control and security measures * Avoid storing valuables or sentimental items Personally, after this experience, I would not rent from this location again

Lenny and Virgil were a great team! They helped me move my belongings into a storage unit. They…read morewere extremely helpful and polite! This was the 3rd or 4th time that I have used Georgia Pack and Load. Very professional! I will use them again.

We had an excellent experience with Georgia Pack and Load from start to finish. The initial visit…read morefor the estimate was friendly and professional, setting the tone for what turned out to be a smooth, well-executed move. The packing and moving teams were efficient, careful, and clearly knew what they were doing. While no move is ever entirely stress-free, this one came pretty close--and that's saying a lot. Communication was key throughout the process, and they stayed responsive even after the job was complete, which really stood out. Very highly recommend Georgia Pack and Load. They made a typically chaotic experience feel manageable and even pleasant.

don't recommend this place at all. They will change your bill with little to no notice. and when…read moreyou try to reach out for help they where yelling at and being rude just because I asked about my bill being higher than usual.

I just rented a unit there and what can I say? Its clean, people are friendly, it's secure which is…read morebasically what you look for in a storage facility. The front desk girl was extremely nice and helpful something not seen at the other facility close to there which will remain unamed.

I would absolutely not recommend. Horrible experience. The items that were put in a climate…read morecontrolled unit got molded/ruined.

DO NOT RECOMMEND. Posting to warn everyone to not use the storage facility. A friend of mine stored…read moretheir stuff here for years and spent thousands of dollars. He opened the storage unit to find everything covered in mold. Management doesn't seem to care and the "insurance" they purchased through CubeSmart apparently doesn't cover mold. Keep in mind they chose a weather controlled unit to avoid something like this....

Checked in online and receptionist was extra helpful when I got there to set up. Everything is…read moreautomated which made everything easy to start.

I do not recommend this company for storage. Shortly after moving in the lights in the storage…read morefacility were not working for several weeks ... limiting access to my items in the storage units and provided an unsafe environment. After that the access gates were broken for months, I paid to have my items stored here with a level security that did not exist as anyone could gain access through the broken gates. One morning 6 GA State patrol officers entered as a stolen car was parked on the property. Currently a pipe burst in the facility leaving my storage unit wet with most of the contents damaged. I'm paying for "climate controlled" units, I have to ask if "climate controlled" then why are "frozen pipes" bursting??? Overall has been a terrible experience for me and zero peace of mind that my items are in anyway protected or secure. Thousands of dollars in damaged items from a broken pipe in a climate controlled storage unit. Public Storage assumes zero accountability. Again paying for "climate controlled" units!!! Seems like a lot of negligence to me. After 4 months they increased the rates on my units, one unit went up by $40/month.

Sydney W is the best manager EVER! I just left another facility that greatly disappointed me. I did…read morea little research and found this Public Storage location. Upon entry Sydney gave the warmest welcome to me. The office smelled so fresh and all surfaces were freshly sanitized. That put my mind at ease immediately. Prices were fair, easy setup (the app opens the gate!!!) and transparency throughout the process. I could NOT ask for anything else. Sydney is such a gem and is very hands on with the well-being of the faculty for clients. I wish I knew about this place sooner. I would have signed up QUICK! Keep up the good work Sydney! #ashsaidit

So they gave me a 21$ refund for a lock. But customer service said I should have waited on the…read moreproperty with my truck and moving crew 24 to 48 hours until they removed the padlock. They will not give me back any more fees. They said I had the unit for 2 days. So funny it is sad.

Lauren was an absolute pleasure to deal with. She explained everything thoroughly and made the…read moreprocess so simple!! This is an additional review now that I have moved my belongings out of my storage unit. I just wanted to give a big thank you again to Lauren at Extra Space Storage. She has answered many questions along the months and has always gotten back to me in a timely manner. She's always pleasant and resourceful. She made my move out process super simple and seamless. Lauren, because of you, I would recommend your facility to everyone I know that is in need of a storage unit! The facility is also kept super clean and cool.

I just had to move into a extra space storage unit Ms.Bianca was extremely helpful and pleasant…read moreduring our move she even got some guys from college hunks to give us a hand with something heavy. I am extremely grateful for her service & definitely loved using this location

Do not rent space here they say it's secure but no cameras on inside units and no insurance unless…read moreyou take out your own for a high price. Very risky

I had a wonderful experience and that's thanks to Gary. He was extremely thorough and made sure I…read morehad all the information I needed up front. Gary went above and beyond! I highly recommend this location to anyone.

I had such a great experience with JJ at Extra Space! I showed up needing help cutting a lock off…read moremy unit (long story ‍), and JJ was super prompt, helpful, and so friendly. He didn't make me feel like a burden at all and got everything handled quickly and professionally. Honestly one of the smoothest and most helpful customer service experiences I've had. Thank you again, JJ!

Excellent expedite service! Very helpful and attentive to our needs, also very well kept/clean…read morearea, and great price range.