I had a light fixture in front of my garage that needed to be repair or replace. On 3/2/2026 I called and spoke with customer service name Ciara, asked about the service cost and rate of charge. Per Ciara $129.00 for service call (to diagnostic) when I asked about is the company charge by hourly or flat rate. Ciara said it flat rate depend on the job. Appointment set for Friday 3/6/2026 @9:00am. The electrician Justin showed up at 8:00am. I was surprise but ok with it. When I asked again about the rate. Justin said $129.00 for 15' diagnostic and then $93.00 per 1/2 hour. I told him that not what I understand from Ciara. Since he said that it's what the company charge. Because he is already here. I decided to go with the company. Justin did a great job to remove the old fixtures and installed the new lights (which I provided the material) He quote me $583.30 (include some discount) +$129.00. Total $712.30. He did this for less than 1 hour and 30'. My complaint is that why did he charged me so much. Seems like a excessive charged for 2 installed light fixtures and less than 2 hours. No matter how you look either flat rate or hourly rate. It was too expenses. I would never use this company again. Here is the summary of this review *Service request: 3 stars (due to not upfront with the cost flat rate vs. hourly rate *Quality -4 1/2 stars (Justin is good electrician) *Value -2 1/2 stars KB read more

Steven and Justin were very professional and responsive to my request for an outlet in the bathroom for a bidet installation. Steve spent a good deal of time on the phone with me trying to determine the best options for my situation (tight space, tile on walls and floor). Justin arrived first thing the next morning to provide an estimate which was reasonable, and within 1 hour the outlet was installed. Couldn't be happier. read more

Ghosted me after discussing my project for a few days and said he'd call me. Never called. I'll look elsewhere.

They responded quickly to my request on a weekend. They scheduled the quote for Monday, and had time to complete the work the same day. The quote seemed fair and the work was completed very professionally. I definitely would recommend them to anyone. read more

We received very good service and communication from the whole team. I really liked they had their own electrician as well who was able to repair a few extra things while here. We got a new furnace, central air and a new electric panal box. No complaints. Everything is working great. read more

Our furnace was having a bunch of issues, so we asked for a repair. They came out and cleaned it up for us. They also showed us why it was having issues. Mostly it was well past its expected lifespan (10 years older than it should be). They said we'd probably need a new one, but that ours could also last a number of years. I researched this online and found everything they were saying to be true. It even aligned with the parts they showed us that were struggling. They didn't push us on buying a new one. There was no hard sell or anything. But they did say if we wanted to buy a new one, they could help us choose the right one and even get financing if we needed it. Our independent research supported that we definitely needed a new one. So we asked them to take care of it. And they did. Well. Super friendly and knowledgable. It's been up and running now for a couple of months. It's like night and day. The power and temperature just work. We didn't realize how bad the other one was. And wouldn't have if they hadn't explained it to us so clearly. We chose them because of their great ratings and reviews. I'm adding my own to support that collective sentiment. read more

Highly recommend! Justin (electrician) did a fantastic job replacing an electrical panel. Very professional, reasonable pricing. Will definitely use Comfort Connection in the future! read more

My AC went out on a 100° day. I looked up on yelp places for residential HVAC and Comfort Connection came up. From the time I called to the time that my AC was back on was two hours. They were very responsive, updating me throughout the day on arrival times. Tech was kind and courteous. Would definitely recommend! read more

Needed a new furnace, filtration system and air purifier as part of an air quality project in my home. I found Comfort Connection on Yelp by searching HVAC companies with high ratings. Steven responded promptly to my inquiry and after answering several questions, suggested I get three bids and make a decision. I took his advice and he came out personally and met with me for close to two hours to answer all my questions, and was able to give me a very good bid by the end of our meeting. After considering 3 companies, communicating several times with Steven, and even asking him to source air quality equipment he had not used, he was able to locate it and still came back with the best price for everything I wanted. I made the appointment and needed it to be on short notice because I had other work at the house being done before and after the installation. CC was able to accommodate my request and get me scheduled within 3 days. Gage and Scott came out to do the install, and were very friendly and thorough and patient with all my questions. There were a couple of hiccups along the way that were out of their control, but they responded professionally and had to go above and beyond to get the job done. It took 2 days instead of one but there was a lot of work to be done with my particular set up, and they were dedicated and hard-working even in the rain and cold. I am very satisfied from start to finish because I got everything I wanted, in the time frame I needed, and at a great price. It is so nice to feel like you can still get great value for your money and that you're not going to get gouged. I give Comfort Connection an A+ on all levels and definitely recommend them. read more

Comfort Connection - Amana 2-stage furnace with air purifier and filtration system. - Heating & Air Conditioning/HVAC Near Me - Gresham, Oregon

Wow. Steven (the owner) is AMAZING. He came to our house the day I called him, (accurately) diagnosed our heating issue in our basement, personally brought his guy over to our house (Stefan) to work on our basement two days later, and had the issue COMPLETELY resolved for a reasonable price. I know the pricing was reasonable because I called three other local companies before choosing to go with Comfort Connection. I originally used Thumbnail to find providers and eventually, when I wasn't impressed with the options, I went to Yelp. I found the top three rated guys, called all of them, and Steven was simply the best. He nailed it. He absolutely nailed it. And our basement is finally getting the circulation via an input AND output vent for air and safely heating it along with the rest of the house. I can finally watch movies without wearing my snowboarding outfit minus the goggles! Thank you, Comfort Connection. I feel so close to you, I think I'll name you "CoCo" in my phone! I will definitely be coming back should we have any more issues. PS Enzo says hi :) Natalia & Tim read more

Feeling so much appreciation for Comfort Connection! Our AC died in the midst of this latest heatwave. The front office was able to schedule a consult for the very next day. The team was able to diagnose and fix our unit and we are so grateful!! Thank you again!! read more

Over the years Steve and his family business have serviced my rickety old furnace past the 20 year mark. I'm grateful. of course they've come on the coldest days and the hottest days, the weekends and even a holiday once. This....is the professional, knowledgeable team you want to help you when the AC/furnace goes on the Fritz. Thank you comfort connection. read more

I really appreciate the service I received from Comfort Connection. I needed to replace my electric panel. Justin was fantastic...he was extremely professional and patient with all my questions. He was very nice, and I highly recommend this company!! Thank You so much!! read more

Very responsive and easy to deal with. The tech that came out was very knowledgeable about what was wrong, and what was needed to prevent the issue in the future read more

Another POSITIVE review for Comfort Connection! I had extensive electrical work done spring 2024 by Comforts electrician Justin...the work was top notch! This company prides itself on excellent customer service, all jobs done with integrity, honesty, timely and no hidden fees! One of the new kitchen outlets had stopped working due to a defective part and Comfort had it replaced within 24hrs. of My phone call! Again Justin was the electrician who switched out and replaced...no charge! If You want/need electrical work done...This is the only company to use! Customer friendly and reliable plus they clean up after the job is complete! I've recommended Comfort Connection to many Friends/Family and everyone has had only positive experiences! Use Comfort Connection and feel confident that the work will be done right the first time! Thank You to Comfort and Justin...You guys are Rock Stars! read more

I was sure I completed this before but Yelp keeps asking so here you go again! They really are awesome! They came out the day after I called them as, being a senior and with the heat I was kinda desperate...they came very promptly, installed the Mini split, and were very reasonable price-wise...I have no hesitation strongly recommending them to any and all who need heating and cooling ... read more

Comfort Connection provided an excellent reference...I contacted Allen the Fireplace Guy...Allen was excellent, knowledgeable, and knows his way around gas fireplaces. Very valuable asset....I hope he is able to share his knowledge before he ever retires (which would be unfortunate). Hopefully companies could have youth "job shadow" Allen and learn how Allen troubleshoots.... read more

if you need AC in the greater Portland area, you should call Comfort Connection and Comfort Connection only. Affordable, Highly knowledgeable, and amazing service. Very pleased with my new AC & Furnace! read more

Absolutely great experience with every aspect of this business. One of the best ever! Quick responses. Super personal service to help me figure out what to install. A genuine concern for getting me the right product for my space. Steven spent a lot of time on the phone with me working through options. The guys showed up on time. Did the install. Cleaned up. I have the right heater for my cabin. These guys are pros. Definitely recommend and would absolutely hire them again. read more

Excellent information and assessment of problem previous to service call. Scott was extremely efficient and patient with nervous homeowner (me) and solved furnace issue along with troubleshooting getting more heat to basement. read more

Austin was our service technician he came out right on time and spent a good amount of time doing a furnace service, we had a leak in the system and he fixed that as well! Pricing and quality of service was great! Thanks again Austin and comfort connection! read more

Thanks to the super high winds we had recently, we were faced with an urgent need for an electrician to help repair our power lines going to the house electrical panel. I called Comfort Connection and within an hour Justin came to inspect the situation. Knowing this was an emergency and that time was of the essence, they quoted a reasonable price that included the labor and even the cost of pulling a permit to do the work. They even secured an emergency waiver so we could have our service reconnected by PGE as soon as possible. Justin came through and by the end of the day we were back to having power in our home. I can't thank Justin and co. enough for being there in such a dire situation, and for doing such good work to boot. read more

Comfort Connection - Justin worked diligently to get our electrical service equipment feeding the house repaired. - Heating & Air Conditioning/HVAC Near Me - Gresham, Oregon

A Blizzard, a Problem, and a Hero named Steve. In the chaos of this year's historic January blizzard, our home was left without power for an agonizing six days.. When the power finally came back, our furnace didn't work. I reached out to many HVAC companies, including Comfort Connection, but everyone was fully booked. Despite this, Steve, from Comfort Connection, took the time to offer help over the phone, suggesting a few troubleshooting steps I could attempt on my own. Before I could try Steve's advice, our Home Warranty found an available HVAC technician who was able to come onsite and identify the issue as a gas line problem, something they couldn't fix. Our home was freakin cold, and now we had to wait for NW Natural to fix the gas line. Ugh.... I updated Steve via text about the situation, not expecting further assistance since the problem was now identified and out of his hands. But Steve wasn't done with us. Upon learning we had diagnosed the issue, instead of moving on, he volleyed over a few ingenious, unconventional solutions to try. One of his creative fixes breathed life back into our furnace, and our family literally danced in the kitchen. I can tell you that we were miserable before the heat turned back on. When I asked about payment, Steve insisted no charge was necessary; he was just glad to help. Even the initial HVAC tech was left in awe during a follow-up visit, unable to fathom how Steve's solution had eluded professionals. NW Natural's eventual arrival only confirmed Steve's savvy diagnosis and fix. This wasn't textbook knowledge; it was the wisdom of years, the kind that's earned, not learned. As a landlord of multiple properties and a veteran in dealing with various HVAC outfits, I can say without a shadow of a doubt that Comfort Connection stands in a league of its own. read more

Electrical work by Justin is fantastic. Story below. Wow, so I kept having a breaker trip to my HVAC. 2 companies looked at my panel, said it wasn't the panel. Fine. But what they didn't say: you have burns, pitting, and arcing on your panel. This is dangerous. 1 company saw the burns and didn't tell me, saying it had been fine so far. Comfort Connection took a good look and saw the danger. They showed me the burns and scorching--it was obvious. I had them replace the panel and upgrade my meter. They got PGE to do an emergency permit that day. Beautiful work, very good pricing ($1,000 less than other estimates), done in a single day, and they found & fixed the electrical short to my HVAC as well. They cleaned everything up, no debris left. They also made it so I can easily add (HVAC, electric car charger) directly from the meter. So gotta say, would definitely hire them for any electrical work. Very pleased! read more

I had electrical problems in my garage suddenly. Found Comfort Connection through Yelp. Justin was able to come out same day. He spent several hours diagnosing the problem, then gave me the cost to fix the problem, $750. Other companies I talked to [through Yelp messaging] charged for their diagnostic visit, up to $300, or couldn't come out for several days. I had alot going on, so went ahead and agreed to the work verbally to Justin, without getting estimates from other companies, so I cannot dispute the cost. Justin fixed the short circuit, tracing the problem to a flourescent light fixture. I told him I wanted to replace those 2 flourescent fixtures with LED, and he said he could do that too, and would come back in a few days. He came back, replaced the 2 lights. I paid half up front by credit card first day, and 2nd half when work was done by check. Justin had me sign his cell phone screen agreeing to pay first half by card. I expected to get an invoice/receipt by email, as Justin said he would do. I didn't receive any confirmation of my payment after first visit, so called the office 2 days later. Luis said he would send invoice by email after Justin completed the work. However, a week later, I still did not have invoice/confirmation of payment. I called office back, and spoke to Jeremy who sent the invoice. It confirmed paid in total and had paragraph about first days work, and that he would come back to complete. But the cost of 2 LED lights was not given, nor was the cost of light bulb that Justin replaced. I asked Jeremy, and he said they did not give itemized invoices [he works on HVAC side of business]. However, I have received very detailed itemized invoices from recent heat pump install, plumbing work, and update of my electrical panel. I would say the work done was great, and it was really great to get the problem fixed the same day. But because I had to make 2 phone calls to receive an invoice, and was told the cost of supplies would not be given, I am only awarding 3 stars. The other thing that affected this decision was due to the invoice sent one week after work was completed. Nowhere did it say who had performed the work, ie Justin's name was not given. In 2 signature lines, there was an initial "J"---- not my initial or writing, saying customer agreed to payment and acknowledged the work was completed, and that I accept all work done, and am satisfied. However, I did not sign these 2 areas. The company pretty much makes it look I did, because they had my signature attached at the very end, below paragraph saying I agreed to credit card charges--but this was signed only for credit card payment, not the page and a half of legalese. I find this very bothersome. Summary, actual work good; Justin was pleasant; can't complain about cost of work as I didn't get other estimate; BUT the paperwork issues are enough for me to be wary about how Comfort Connection does business that I can't really give a 5 star review. read more

I'm a recently widowed woman living on 5 acres and needed to move to a small one story house. Because I was not moving in immediately, it took me a week or 2 to discover that the heat pump did not work. Given that the oil furnace was the original 1955 furnace, I then had to replace the whole system... not what i planned. I know how to do research and I know how to look up lots of facts, but in the end I never know how to fully interpret those facts when it comes to a house. Of course I do use customer reviews but I also had to use price as I am more limited with my income. Eventually I chose a business that was very knowledgeable and said they would provide me with an excellent system and clean all the ducts. When I contacted all of the vendors To tell them I had chosen someone else one of the vendors asked me, for purposes of knowing what he could do better next time, why I chose that vendor. I had to admit that I only knew that I needed a new heatpump and a new furnace and clean ducts. He asked me how many tons the heat pump was... How many BTUs it produced... What the size of the ducts were that were required for that heat pump. He asked me many questions and educated me fully for over an hour. He never asked me to choose him he just wanted me to make a decision based on the best understanding of the facts. And then he said the one thing nobody had said and that was he was proud of his workers and had made sure they were all well-trained and that I would never regret choosing them if that was my choice and so I did. To try to make a long story short they have put in the most beautiful amazing system every square inch is new and shiny and functional. They set the temperature at 71° and I had to decrease it to 69 because it's just too darn warm . I have had a heat pump for 40 years and I have never enjoyed it as much as I do this one. Now I want to write a whole other story about the men who worked for Steven. There were up to 5 men coming in and out during the 3 days of hard labor it took to get this very old system out from under this very old house and a brand new bigger shining one in. They spent another half day setting and making sure everything worked perfectly. They honored their bid despite the fact I know they exceeded it...So much more care and attention than I had ever anticipated from any company. If you need an HVAC system, Or more importantly if your mother needs one, You will not go wrong with this company. They are so proud of what they do I won't be surprised if they put this house up for an Oscar. And we win. read more

Couldn't be happier,they were right on time from the very start with Daniel giving me an estimate on my new Bryant air conditioner,my old Carrier Infinity after 19 years needed a new compressor and it just wasn't worth the cost of replacing it.Daniel called me that very evening with an estimate , I told him what I could afford and we made a deal. The receptionist called me the next day and I placed my deposit. I think the receptionist name was Maria she was very nice, she told me she would call me in just a couple days so they would know what their schedule was for the following week so we could get it installed. She called in about two days to tell me what the schedule was and set me up with a day for the install ,they told me what time they would be here and they were within five or 10 minutes of the time they told me , they were very punctual. They sent three technicians Austin, Tyler and Gage, They started work immediately we knew it was going to be a whole day job because they had to tear down my furnace to put a part in so it would except the new air conditioner. They did a great job on the cleanup swept the floor it was perfect , this company had a lot of good reviews so I'm glad I went with it. So far I've been very thankful to Yelp showing me all the various companies and the reviews on those companies. I guess another Great surprises is they have a new building they're moving to only a couple blocks away from my house so I'll be able to use them for my service that's awesome. thanks Comfort Connection for a good job. read more

Comfort Connection - New Bryant Air conditioner installed by Comfort Connection - Heating & Air Conditioning/HVAC Near Me - Gresham, Oregon

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UPDATE: 60 seconds after I posted this review, Steven contacted me via text to say something similar to what he posted below. I texted him back that I had emailed him June 1 and 3 in troonse to his proposal and texted a follow up the next week and he never responded to any of my 3 attempts. By texting me after I left the review, he demonstrated that he had my number, so I suggested he look back at the text chain and he admitted that he had failed to respond to my multiple attempts in June. He did try to make it right with me after I left him this review, but since he clearly had received my text messages in June, his response below is only a half truth. He failed to acknowledge that I did in fact respond multiple times to his proposal and he was too busy to respond to me. ORIGINAL REVIEW: Steven came out to give me a quote for a new hvac system. Literally called his supplier from my garage to confirm the unit I needed was available. Sent me the quote on the spot. He did not respond to my email follow up so I texted him...we talked and narrowed the install date to the following week. And then I never heard from him again...multiple emails and texts and he simply never responded. I waited a few weeks and checked in again in case he was sick or something, but he simply ghosted me. read more

Comfort Connection - My text chain chain with Steven 2 months from August after I posted the review. - Heating & Air Conditioning/HVAC Near Me - Gresham, Oregon

I spoke to Steven about my electrical needs and he was so easy and friendly. Turned out he and his wife lived in Hawaii too and we just had this great conversation about where we lived on Oahu and restaurants and by the. time we were done I was just about to invite him and his wife for dinner, LOL. His son Justin came out to put in a new wall outlet for my electric fireplace, and a dedicated outlet in my craft room so I'd stop tripping the breaker every time I turned the iron on. He talked to me first about my options for placement and explained how he would be doing everything before starting. Having dealt with many contractors, plumbers and electricians who promised good work and didn't deliver, Comfort Connection was a pleasant surprise. I told him my furnace was pretty old and would need to be replaced and he didn't even try to sell me on doing it right away. He just said when I was ready to give them a call. I was leaving for an appointment and asked if he could close the garage door when he left and apologized because it wasn't working and we had to do it manually. When I got home my partner told me Justin had fixed it!!!! WHAT??? Who does that? He didn't even charge us. Comfort Connection will be my go to for all my electrical and plumbing needs. read more

The AC in our house went out during the last heat "wave". They were out the very next day and had it running in minutes. A few days later they came and inspected our whole system to ensure everything was working as it should. I highly recommend them. read more

Steven runs a great company. Fast estimation process, and fair pricing. My father needed some updated electrical work done in his garage and we needed to install a few security features. We are very please with the work and the customer service they provided. Thank you! read more

very responsive. could schedule us within a day. the technicians were super nice and easy to work with. pricing was fair in my opinion. will hit up Comfort Connection again when we have more HVAC work to do. read more

I reached out to a few electricians through Yelp and Steven from Comfort Connection was one of the first to respond and to include a quote based on the detailed description of the job I had provided. He connected me with Justin, who was able to come later that day to remove an old exterior light fixture and install a new light fixture. He did a phenomenal job, and I couldn't be happier! Communication with the company was great, the price was as quoted, and I am so happy with the work that was done. I will definitely reach out to Comfort Connection for my future electrical needs! read more

Another company told me I needed a brand new furnace even though ours was only 12 years old. I had a funny feeling about it so I called Steven and over the phone looked at a photo of my furnace and told me he thought this other company was trying to scam me. He stayed on the phone with me for 30 mins for free and gave me his professional opinion, which potentially saved me thousands of dollars. Will definitely be calling Comfort Connection next time I need help with my furnace! read more

They came and gave us a quote. Extremely knowledgeable and kind person gave us a very competitively 2 stage furnace quote.

We needed a new HVAC system, and had visits from four different companies, all of which have 5 Stars on Yelp and all of whom seem quite good. We are really happy with our Comfort Connection experience. Steven was really patient with my having a lot of questions and wanting a lot of details. CC seemed a bit more thorough in their assessment of our house's needs and in measuring for the limited space for the new system. We ended up with a heat pump that seems quite good, as well as a gas furnace backup that we may use only rarely, as in when we're trying to heat the house up quickly or if we get unusually cold weather. The crew members were polite, very neat with the installation, and seem quite experienced. And the cost for our system was quite reasonable, not dirt-cheap but also a better deal than some of the competing bids. The only criticism I have is with communication. The crew left one day and told us they'd be there the next day. It took our texting to get the answer that they'd be there the following day. I haven't quite figured out how best to reach them, but we are trying to hire them to put in a natural gas emergency generator, and there have been gaps of a few days before we get a response. Based on other reviews here, I think they may be more responsive when there's a actual emergency rather than just more routine scheduling concerns. I think this company knows its business, and does conscientious work. We have no regrets about having chosen them. read more

Awesome service! During our latest cold snap they came out right away even though they were slammed. I had found and fixed the problem but wasn't able to get ahold of them to cancel. Scott showed up, made sure we were ok and gave us some tips for next time. Above and beyond service. They were great when they installed our furnace 3 years ago also. Highly recommended! read more

Comfort connection are AMAZING electricians. The other day my partner and I smelled a terrible fishy burning odor coming from the wall. It had been there for over a week and was getting worse and worse. At first we thought there was rotting fish or food somewhere and cleaned the house deeply, and the smell was even more pungent. We googled it and found out we may have an electrical emergency on our hands. We searched high and low on Yelp and online for electricians with same day service. We called one large company that quoted us almost $800 to come and check it out, and that was without any work that would be needed! We called several other places that didn't answer or that could schedule us two weeks out. It was very frustrating. Then we found comfort connection. We called and they answered the phone right away. Within ONE hour Justin came over the take a look. It turns out we did have some electrical issues that could have become an emergency if they weren't tended to. Justin was friendly, knowledgeable, explained everything and took care of it on the spot. Within a couple hours of figuring out we had an electrical issue Comfort Connection took care of it. Not only that but they CLEANED behind our refrigerator, and charged us a tiny fraction of what other companies were quoting us just for a diagnostic. They were kind on the phone, very helpful, and very personable and professional. If you're looking for electrical work, look no further! I think you may have just found the best electricians in town! read more

We're very happy with the service, quality and value we received. Our air conditioning went out in the middle of summer. We had an old unit so we opted to replace the AC and furnace. We had the new units installed the following week. They were professional and knowledgeable. I would definitely recommend Comfort Connection. read more

Many thanks so Steven and his crew! They replaced our broken furnace and air conditioner. Knowledgeable, professional, kind and fair priced. They were able to help us before the weather turned so cold. We highly recommend Comfort Connection! read more