Jason from service now came out and gave me an estimate to replace my ac and furnace unit. He did a good job with their estimate , but while taking measurements he noticed that my hot water heater was venting into my garage and told me I should fix it. I don't know how long it was like that, but I can't tell you how happy I am that he noticed my problem. He helped insure that my family was safe and I really appreciate that. read more

Wish I could give a better rating since everyone I talked to and worked with was friendly and they seem like nice people - just didn't work out in my case. I was looking to get a quote for an HRV installed so I called and asked about that. I was asked when the last time our HVAC was serviced and since it had been a couple years was told we should just schedule a service before going ahead with a quote. So I scheduled - great! Guy came out and performed the service, but during the service the float switch we had on the system (so the condensate from the AC wouldn't overflow into our crawlspace if the drain got a clog) shorted the system when he plugged it back in. He said these things are unusual and not needed, since if it overflows it'll just have water in the crawlspace, no big deal (!?!), not like if the HVAC was in the attic. And the system wouldn't turn on unless he unplugged it, was that ok? Since I wanted the HVAC and AC to work I said ok. I asked the technician about getting a quote for an HRV and how that would work, etc, and he said he didn't know much about those and that he didn't see why they were necessary. While agree they're not necessary, we want one to improve our indoor air quality - thus the original call! He said he would note it down and the office would get back to me. Left with a $300 service bill, and an HVAC system in worse-off shape than before (no working float switch), I called back the next business day to see what could be done. The owner was really helpful and said he'd look into it, called back the next day and had the part ordered and would fix the float switch for free. I asked about getting a quote for an HRV and he said they don't really do them, so couldn't help out here. Ugh! That's why I called originally and wouldn't have had someone out here and paid $300 for service I didn't really want. All I really wanted was a quote! Lesson learned on my part, but overall won't be working with them again as they didn't help be address what I wanted to with my system (and I'm out $300 which seems pricey for what was ~1 hour maintenance service) read more

Had them come out to look at a failing furnace. I was worried I would need a new one, but they explained everything that was going on and what they were going to do. Turns out it just need a tune up, some cleaning, and one part replacement. All of it was less than $250.00. Huge relief. I'm updating review to post it was Frank who came out. read more

I contacted a few businesses to have air conditioning added to our home. Jason came out and gave me all the options even though I was focused on one particular option. After talking with him and getting more information I switched my plan, which was actually a cheaper option to cool our home. The process went pretty smoothly for the installation and in a timely manner. I would recommend this business to others. read more

Had a gteat experiece with Service Now. Jason came out and gave me several options for a new system. After discussing and changing a few things, we came up with a cost effective, efficient, and hopefully a long lasting solution for our home. The crew came today, installed the entire thing in one day and were very respectful, courteous, and did a bang up job. Thank you for the good work! read more

Wow, what a great business! I recently moved into a new home. Our A/C stopped working the day we moved in, and of course it was also over 100 degrees out. I was told the A/C unit was old when I got my home inspection. Therefore I was ready to replace the entire system. When the technician came out he took about 10 minutes to diagnose my unit. He determined it just needed a capacitor. Cost to replace:$300. He also went over my system with me and showed me that it was actually in really good shape. He told me I don't need to replace it just yet, as it seems fine overall. I really appreciated this. I know nothing about A/C systems and was so pleasantly surprised with the honestly and integrity of the technician. I defiantly found my new favorite place to get my A/C and furnace serviced. read more

They came out and explained what needed to be done, what we should plan for in the future and did not push anything on us. Finally a place I can trust and work with. Will be using them again! read more

this company installed my heat pump and furnace 14 years ago. throughout the years they have given me prompt, courteous, and value driven service. after fixing an issue they always do a quick check on the rest of the equipment to make sure everything is healthy and well. they are easy to get in touch with and worked me into their schedule. they do not leave without explaining and/or showing me what they did. I would do business with them again any time, and recommend them to others. they are the best and earn their name. read more

It's nearing 91 degrees today and of course, the furnace goes out :0 !! Requested a quote off Yelp to replace the old heat pump and new furnace and GM Curt called me back in 45 mins, and 1) honestly recommended that I refer to the local utility company for heat pump certified contractors, since they do not do a lot of them and therefore not, 2) they are a small family business and were 3 wks out on installations, and a sales call would not be available until next week. Appreciate the responsiveness and up front honesty about their scope of services. read more

This company cares about the people they serve. Jason came out to provide an estimate for a new furnace and took extra time to educate me on my unit, and to do some additional diagnostics (not the original purpose of the visit). He came back with a very reasonable quote, which included multiple options. His team has been highly responsive and made it out to my property on a quick turnaround. I ultimately moved ahead with another company due to some unique personal circumstances, but it was close, and Jason took extra steps to make the quote competitive. I'll be considering Service Now for all future HVAC needs. Thanks again to the team. read more

With our recent heat wave of triple digit temps, our 7-year old AC stopped working! The temp's in the house got up to the low 90's, which was not only uncomfortable but worrisome since my 95-year old mother lives with us. After calling multiple AC companies, including emergency requests, I was told by each one that the soonest they could come out was 1-2 weeks!!!! I called Service Now, Inc. and they came out the next day!!!!! I was impressed with their responsiveness and the tech, Matt, phoned as he was on his way. Within a few minutes of Matt checking things out, he replaced a part and our AC is working perfectly! He did a great job, answered our questions and was very professional. The trip charge, repair and part cost was less than I would have had to spend on other company's Emergency Call, so we were so pleased. We now plan to have them do a yearly check-up on the furnace/AC so that we can hopefully be ahead of any future problems. We definitely recommend Service Now, Inc. and will make sure that our neighbors know about them as well. read more

I had my furnace go out on me in mid December and new that most likely I was due for a new furnace since mine is over 20 years old and had water & corrosion in it from the water pump not working correctly and having issues every other year. The first service I contacted was from a company that took over new management. He assessed my situation and mentioned I would need a new furnace. I knew that was most likely the case, but in assessing my situation, he mentioned that he could replace it. I asked about permits, since this is dealing with gas and also a new water pump since mine is over 20 years old. He mentioned that he doesn't really mess with permits and would just leave the old water pump. To me, those are red flags... When you deal with gas and if your furnace isn't hooked up right, you could blow up your house and insurance wouldn't cover it. For such a big job and selling your house, this is a situation where you want to make sure if you are going to spend a good amount of money and even pass inspection when selling your home, everything checks out. I did what most people do, check Yelp and look for the best reviews I could that seemed honest and trust worthy. I came across service now and immediately had someone on the other line in one ring and they mentioned the owner Jason could come out the next day and asses my situation. He new exactly what I needed within 5 minutes and took some pictures. After speaking about needing a new furnace, I mentioned that I'm a small business owner as well. Jason mentioned that he kept his service small in order to give better service & focus on his customers. He mentioned, we're not the most expensive service, but can't be the cheapest. It's exactly the business model that I have. After talking, he mentioned he would have a quote for me by the end of the day and do his best for pricing given the work that would be needed. Long story short, his bit came in $1,000 less than the service who quoted me without permits or a new water pump. Service now installed my furnace on January 21st 2022. They came on time, wore masks and even the electrician who came changed my power switch relocated everything in the front. By the end of the day, I had a working furnace and an exceptional experience. It takes a lot to impress me and I have never experienced such service. Service Now is the reason why I took the time to upload a profile picture and one of my new furnace so you know I'm a real person. I will be personally dropping by their office with a thank you card & small gift to sincerely show my appreciation :) read more

Service Now Heating & Cooling - Heating & Air Conditioning/HVAC Near Me - Clackamas, Oregon

Last summer (2022) we had a new heat pump and auxiliary electric furnace installed by Service Now. The entire process was priced very, very fairly and was done very well. Jason, the owner, came out and gave us an estimate on a few different kinds of systems--we didn't really know what we wanted. After soliciting several bids from other companies and learning a bunch in the process, we circled back and asked Jason to provide a lot of different and additional information. He wrote back quickly... on weekends, and after hours. We talked on the phone several times. His attention was very confidence inspiring. We scheduled, and his crew came out and finished in a single day. The system has run nearly flawlessly ever since. When a small rattle developed in the duct (old house), we wrote Kurt in the office at 3PM and he had a crew out the next day at 8AM. Fixed. When I had a question about system operation in the 19° cold snap, Kurt wrote back in fifteen minutes. I feel like they're OUR a/c guys. So: excellent attention to customers' needs and a very reasonably priced system with the best warranty of the bunch we looked at. I honestly can't say enough. read more

Starting to really see how these bigger companies run. They came out to check my furnace. Said the limit switch was bad. When I called them to check in about it, they said they can't find the part, and that I need to replace my furnace for $6-7k. So I took matters into my own hands, took out the limit switch, and found it in 20 seconds after doing a quick google search. THESE COMPANIES WANT TO RIP YOU OFF. They don't care about helping you, they just want to charge you the most possible Go for the little guys- Go for small companies who actually care for their customers. read more

We used Service Now last fall to service our 20 year old furnace. Frank did a great job, was informative, and was just an all around nice guy! We had Jason the owner out this spring to do an estimate on a new furnace and adding central air. My husband met with Jason as I was working. My husband with pleased with Jason's approach and how real he seemed. We received our estimate later that day as stated. We felt confident when hiring Service Now as they were chosen over other estimates. This last Wednesday they installed a new furnace and installed central air. The crew that came out was friendly, professional, and they worked hard! I didn't catch all their names other wise I would have stated them all. It was good to hear them laughing from time to time as they worked. Our installation was completed in one day instead of the 2 day estimate provided by the scheduler. We paid less than the estimate which was a nice bonus. From beginning to end we have been very satisfied with Service Now. They now have as customers moving forward. Great job guys! read more

It was easy to get a hold of someone and make an appointment for service. Frank showed up at the beginning of the window we were given. He was very nice and fast, he also wanted us to ask any questions we could think of. He even made sure I was programming the thermostat correctly. Highly recommend Service Now. read more

Got central AC installed after the brutal summer of 2021. These guys were super professional from start to finish. Haven't actually used the AC yet, but I assume it will work! And for now I can 100% recommend them for customer service. read more

What can I say about this Firm. This firm is very responsive. Our heater system stopped working multiple times, in each occurence, this firm responded to our need within few hours on the same day. I called multiple vendors, and from the few who answered, they are the only firm who guaranteed that they come to our residence. & They were able to fix the issue on the day too. I highly reccomend this firm for any heating and cooling system you will need. I hope you will have the experience. read more

If you've been without heat when it's 30 outside, then time is of the essence. With any home repairs, I recommend looking it up on YouTube and seeing if you can do any quick low risk cheap repairs. But once you start getting into trying to test out whether one of a dozen parts is broken, you're going to spend a bunch of money buying extra parts and your entire weekend trying to self-repair. All this while you're freezing. Your spouse's patience can only last so many days before you're "encouraged" to call the pros. I gave myself a day to figure it out but after that, it was better that I reached out to someone who knew What they were doing. Fortunately, these guys were quick and responsive, even after office hours! I got a scheduled visit within minutes of reaching out to them via yelp. The service was even scheduled for the first thing the next morning! Amazeballs! Matthew was the name of my tech and was top notch. Not only did he diagnose the issue, he fixed it promptly and taught me the basics of furnace maintenance. He also showed me how to wire a thermostat! It goes without saying but I now have a working furnace along with a fancy new smart thermostat with Matthews help. Thanks! read more

Used them for the second time and very satisfied with their professional service. I don't have others to compare but my wife loved them and I will keep using them. Thank you . read more

Have used Service Now since 2006 when they installed our Carrier gas furnace. Their service work had been fine until they replaced a heat exchanger on our furnace last spring and botched the job enough we could smell something anytime the furnace ran (not often because we have a heat pump). Their only remedy was offering to sell us a new furnace with a small discount, so we opted to buy through Climate Control since their quote was similar and we were impressed with their work installing our heat pump. During the deinstall, we found the likely cause of the smell was insulation bunched in the back of the furnace against the heat exchanger that Service Now had installed. Not happy about that. read more

Came out and not only fixed the air conditioning promptly and efficiently but also diagnosed some problems that are keeping it from working well. Hugely valuable. read more

Integrity, competence and compassion what more could you want? Saved my biscuits (so to speak) right before the heat wave. Will forever be grateful. read more

We've been using Service Now for many years now and bought several top of the line Carrier Furnaces from them for both our home & our rental. They've always been professional & fair. Recently we had Matt look at a few concerns that we had on our 5 year old Carrier Furnace. He not only fixed the problem but was very pleasant to deal with. read more

On time, professional and knowledgeable. Fixed the issue within minutes. Will hire again.

We had a really great experience with Service Now Heating & Cooling. They did a great job installing our AC unit. They offered a fair quote, and the team worked hard to get everything done in one day. Highly recommend. read more

Frank was excellent. Honest and really knowledgeable. Quick to respond and had someone out to help me the same day. I would highly recommend them. read more

I realized this morning when I got up that my furnace wasn't kicking on and the temp was going down in the house. I checked the few things I knew to check, my furnace is 20 years old so I wouldn't have been surprised if it needed replacement. At 10:06 I called Service Now. At 11:31, Frank knocked on the door. He explained the diagnostic cost, found the issue, suggested a tune up, and got to work on fixing it. He walked me through everything he was doing and some things to watch out for, said it doesn't need replacing right now, but will soon. Super prompt, helpful, and the end price was well within reasonable. The whole thing took less than 3 hours from first call to completion. read more

With this unbelievable heat my AC went out on a Sunday! My house was up to 88 degrees and Jason had his repair man Frank here within 1 hour and did his magic!! Great company and great response time read more

Frank was the service person that came out to our home and he was fantastic. I'm definitely skeptical of anyone I call into our home, but Frank was direct, friendly (enough), and went out of his way to explain things and teach me. As a first time home-owner, this was awesome. read more

Great experience with Service Now! Super fast response to my request for a quote, and when I called to schedule, they were able to come out within hours. The tech was friendly, knowledgeable, courteous, and really knew his stuff. He explained the major issues we had going on and what he would do to resolve them. Then he fixed everything in a very reasonable amount of time and for a very reasonable price. He also gave some pointers for ongoing maintenance and things to pay attention to. Very impressed overall. I'll be using them again in the future, for sure! read more

Decided to get an early start on having central AC installed rather than waiting until peak season when everyone is booked out for months. Not only did they do a great job on the install, but they were also a pleasure to work with. They were very responsive and were happy to answer/address any questions I had. My situation was more complex than most due to my furnace being located in a finished basement and the ceiling joists running perpendicular to the refrigeration lines. Originally I thought they were going to need to cut a hole between each joist, but they came up with a much better solution that kept repairs to a minimum. Pricing was very fair too - especially considering that they use high quality Carrier units. A lot of other companies I looked at used cheaper units like Rheem. All-in-all, I'm very happy with the work they did - really high quality workmanship matched with a really good warranty too. read more

Frank came out to do the yearly maintenance on my furnace. He was on time, and he was great at explaining to me (a new homeowner) how my furnace worked and what I should be on the lookout for. Will definitely call these folks again! read more

It's not great waking up to a house that is 57° but Frank from Service Now came out and got us up and running very quickly. He was very helpful and educated me on things to look for going forward. I felt the price was reasonable and Frank did a great job. Even the person answering the phone walked me through a couple of possibilities before dispatching Frank which I appreciated. I will definitely use these guys from now on. read more

It was a cold, damp morning and suddenly our furnace wasn't working. The company that seems to have a monopoly on this street couldn't come until the end of the next day, so we checked out Yelp reviews and Service Now seemed to have left customers very happy. That group now includes us. We called and within about an hour and a half, Frank shows up. Lovely man, clearly knows what he's doing, and works quickly and efficiently. He also exudes integrity. We not only got our furnace fixed, but we learned a lot from Frank in the process. We are honestly grateful to have found this company. read more

Matt was amazing to have help me out. I am selling my house and the repair addendum requested I have the furnace/AC serviced/cleaned. Great price of $229 and he educated me on many things. I will be calling again for my next house, absolutely. read more

A few weeks ago we moved into a new house and I made a basic mistake when setting up a Nest thermostat. I contacted Service Now Heating & Cooling, provided them with exactly what I did and what the problem was. Kurt reached out and provided consultation and knew immediately what the problem was. It was an easy fix that they quickly helped me out with. My unit is brand new but when the time comes, I will definitely be calling them up for regular maintenance. read more

After about a year our AC stopped working on the hottest day of the year (over 100). We called around for immediate service and most places were quoting weeks out. We called Service Now and they had someone come within 2 hours, fixed everything perfectly, and got our house cooled again. Highly recommended, and very impressed with their service. Frank did a great job! read more

Frank returned and diagnosed a condenser pump problem. Quickly fixed and the price was right. Highly recommend Service Now and Frank!

Service Now (and Kurt) rescued us last summer when our AC unit broke during the unbearably hot weather. They gave us good advice on how to cool our house until they could install the unit, and now that the hot weather is back, I called yesterday to set up a maintenance appointment. With the temp over 100, our AC can't quite manage to cool the second floor, but Kurt took the time (even though I'm sure this is his busiest time) to patiently suggest different ways we could try to improve the efficiency of our AC. I had been reading up on it online, but his advice went far beyond anything I had found. I was really grateful for the help, and glad that I've found them. read more