Jessie did a great job today! He cleaned our furnace system and explained a lot to me regarding our…read moresystem and what maintenance needs to be done. I would definitely recommend this company to take care of our system in the future!

I had an amazing experience with an annual maintenance of our air conditioning system as summer is…read morenear. They checked every element of our cooling system and replaed the air filter, cleaned the furnace (above and beyond) and made our air conditionning unit look and act like new. What impressed me was that in the end - it was about results and they wrapped up by testing the temperature (difference) due to the air conditioner. I was very impressed with the service technitioan and his attention to detail. Definately a 5 star encounter.

Had my air conditioner stop working recently. Conrad was able to schedule me for the next day and…read moresend a technician that had everything on hand needed to make the repair. One hour after he arrived, the AC was back up and running.

This morning, 4/27/26, I received an unsolicited text from someone who calls himself, Alex. This…read moreguy said he works for Conrad Heating & Cooling and spoke as if we had an existing business relationship i.e., the message said, "It looks like we haven't been out for your spring A/C maintenance yet," implying they had serviced our system before. I almost fell for this trick. But as he pressed me to make an appointment, he asked me what kind of a/c unit I have, which is an odd question for someone who has worked on our equipment previously. I then asked him directly, "Have I done business with you before?" No response. So I asked again. No response. It turns out, I have no record of doing business with Conrad Heating & Cooling, because we have never done business with this company! I told him I would not be scheduling anything with Conrad. This representative didn't even know what type of unit we have, confirming there was no prior relationship. The familiar tone of the initial text was a deliberate tactic to create a false sense of trust. And I find that very offensive! I'd encourage other homeowners, especially seniors who are frequently targeted by this kind of approach, to read unsolicited texts carefully. If a company implies they've worked with you before, ask specific questions before agreeing to anything. In this case, the deception became obvious very quickly.

Home electrical project investment. We had an outdoor GFCI that needed replacing, four new GFCIs to…read moreadd (two indoor, one outside, one in garage). Additionally, we needed a garage fan installed in gable of garage for airflow. The team did all this, and even came back a few days later to confirm fan louvers were closing as intended when fan turns off (for a moment, looked like they weren't working properly so we let Sun Glow know). They also had a plumber come out to do a quick fix on a bathroom faucet that had gone askew when Electricians were installing new wall outlet. Sun Glow wasn't the least expensive of all quotes we got, but as new and first time homeowners, you have to make a decision to invest in your house for yourselves in the now and for potential sale in the future. They had good representation and presence on Yelp, Google, and Angi's listing, showing longevity and commitment to tasks and efforts for quality service. So, yeah, we went with Sun Glow and now we have the satisfaction that things were done to code, and we know if anything did go wrong (related in scope of work) they'd be sure to come out and fix it. Thumbs up.

Nathan of Sun Glow performed a semi- annual service and installed a new vent and condensation trap…read more He was quick, professional, and friendly. See photo of new vent and drain.

We've worked with some very good companies for maintaining and upgrading our 1886 farmhouse. Among…read morethem, Specialty Heating & Cooling is truly in a class of its own. The communication from first contact through completion of our new AC installation was excellent -- we always knew who was coming out and when to expect them, with notifications arriving both by email and text, and polite requests to confirm each appointment. All the personnel at Specialty have been so helpful. Nicole in the office answered questions and took careful notes. Eric came out and listened to our concerns and answered a lot of picky detailed questions. He did a great job of explaining the challenges of installing AC in an older house, which helped us make a good decision about which type of system to install. And after the installation, Eric came to check air flow in every room of the house, showed us how to optimize that and gave us tips and advice for using the system. As for the installation itself, we were very happy with both Bailey and Devin, the pair who carried it out. Bear Electric did great work to support the installation. And finally, some days after installation, Skylar came out to clean all the ducts, including our dryer duct! We really appreciated both the careful, detailed service and everyone's friendly, professional attitudes. It's clear that Specialty chooses their employees with care and it seems the company treats their employees with respect. We're very satisfied with the AC system and service we purchased from Specialty Heating & Cooling, and would recommend them enthusiastically to friends, family and anyone else looking for respectful, knowledgable and friendly HVAC service.

I am not sure why issues with home systems always seem to happen on weekends or long holidays--but…read morethat's usually when something stops working. At the same time, we are all talking about rising costs and how we're paying more than twice what we used to just a couple of years ago. Companies like Specialty Heating & Cooling are contributing to this problem with pricing practices that, in my view, take advantage of customers. Last week, I noticed an unusual noise coming from our furnace. I had a good idea of what it might be, as I dealt with the same issue when we lived in a different home. I called Specialty Heating & Cooling and scheduled an appointment. The technician arrived on time, and within five minutes, the diagnostics confirmed exactly what I suspected. That's when I was told there was a $189 diagnostic fee--something no one had mentioned when I scheduled the visit. I paid it, but I made it clear that this had not been disclosed. The technician said he would call after the Thanksgiving weekend with a repair estimate. On Monday, he contacted me and asked for my email. When I requested the total cost of the repair, the quote was $1,186.43. I asked for an explanation of how they justified charging nearly $1,200 for a part that retails for about $142, installs with three screws, and takes less than 30 minutes to replace. Unfortunately, no clear explanation was provided. If their quote had been anywhere near reasonable--say, up to $500--I would have approved the repair immediately. I spent a total of 15 minutes removing and reinstalling that part. The entire process required removing and replacing only three 1/4-inch screws. Given how quick and simple the job was, I'm struggling to understand why the charge was so high. This level of work does not justify the price that I was quoted. However, at this price, I strongly suggest exploring alternatives before calling Specialty Heating & Cooling, unless you're comfortable paying far more than what the job is worth.

Wow, great crew. They installed new furnace in under 6 hours and I have heat again. Under budget…read moreand on time. Hauled away old furnace too.

Very honest company! I have always been very happy with the service they provided. Their prices are…read morefair and you are able to reach a real person on the phone, a rarity in today's word

Just got great service from First Call, for heating oil…read more We ordered yesterday and they delivered today! Friendly service. The driver, way cool. You can always get the latest price update by checking their website: https://www.firstcalloil.com/ First Call also provides heating oil furnace services - from oil furnace repair, installing or replacing oil furnaces, removing above ground decommissioned tanks and old furnaces. They've been open since 1939. Just took about 10 minutes to get our oil today, and that was it. Got some discounts!

We will no longer be using First Call as our service provider. The technician told us our furnace…read morewas unsafe and that it needed to be turned off and replaced. After getting a second opinion we learned that our furnace was fine. We learned that venture capitalists are buying out HVAC companies to corner the market and use basic regular maintenance services as a way to pressure customers to buying unneeded equipment.

I got 3 estimates for replacing my very old furnace and AC. The first company was way overpriced…read morefor a low-tier furnace and didn't even mention a heat pump option. Then Jeff from Central Air came and I felt so relieved afterwords. I was pretty sure I was going with them. The 3rd company that came and gave an estimate was much better than the first, but Central Air still beat them on the price of product, knowing their trade and communicating that well, and not upselling me for what I needed. I appreciated that. Alexander and his co-worker did a great job installing the furnace and heat pump. I'm a wood worker and I appreciated their detail and communication. Professional and hard working guys. It's been 3 days now and it runs perfectly and pretty happy about it. Thanks Central Air!

They installed undersized ductwork in my house, causing high static pressure. Only reason I found…read moreout was when they tried to blame the problem on a slightly dirty blower motor. After refusing to pay over $700 for the cleaning I requested to see the pressure at installation. They have never given that information to me, but determined it was high due to the ductwork. After one try to correct it they said they would be in touch with a new plan. That was six months ago. I call about once a month and they promise to have Adam the installation manager call me back but he never does. When I asked for a higher manger, they too never called back. At least they could tell me to go F myself‍

Prompt professional service. Received text messages with arrival times and updates…read more After being repaired on 4 different occasions by Service Now our furnace stopped working once again a week later on New Year's day. Our neighbor recommended calling 72 degrees. They sent someone out at 8AM the next morning. The furnace failed again later that evening. Jason was sent out on Sunday and again on Monday with a new part. He was very professional and knowlegable. He spent over 4 hours taking everything apart and cleaning it. We now have heat! It was a pleasure to work with Erin in the office as well as Aaron and Jason in the field.

Heat pump died 4 years in; Warranty didn't apply; Zero flexibility. After successfully…read moreaccomplishing a challenging installation, with a good bid and good communication, I was hopeful about this company. Unfortunately the unit died 4 years in. They offered me a very expensive repair (almost 5K) or a new unit for about 10K. I asked if they would do it at cost because they installed the defective unit, but the rep said there was "zero flexibility." I was disappointed that they did not stand behind their product.