Hired KOVA to replace the damaged flexible ductwork in my crawlspace with rigid ductwork. The work…read morerequired two techs at some points to get the work done in two days. The work was not cheap but the quality seemed good and certainly worth doing after our crawl space had a few rodents intrude. We have noticeably improved airflow in the house and hopefully removed the opportunity for future intruding rodents to access and damage the ductwork if they happen to get inside the crawl again.

The guys did a great job fixing my furnace, they were on-time, very communicative, and the price…read morecouldn't be beat. Highly recommend them!!

technician Jeremy from COMFORT CONNECTION is reliable and honest. He troubleshoot & diagnosed my…read morehvac. He found the air filter were very dirty. Compared to the previous hvac ac company. they troubleshooted my hvac unit. "stated the line has no pressure and leaks" (Needs repair)

First off Steven Conner was great with explaining the whole process and what I needed and why, his…read moreattention to detail with the placement and clean looks was impressive. I can't say enough about the install crew Cole, Tyler and Justin, they were great because they took the time to explain any questions i had during the install and were very professional. I will be using comfort connection for my next project and would not hesitate to recommend them to anyone, overall a great experience!

Very honest company! I have always been very happy with the service they provided. Their prices are…read morefair and you are able to reach a real person on the phone, a rarity in today's word

Wow, great crew. They installed new furnace in under 6 hours and I have heat again. Under budget…read moreand on time. Hauled away old furnace too.

Sufian of Prime provided excellent service! He tried to help me troubleshoot the issue over the…read morephone which was very generous. He is a person of his word. He scheduled my repair and though two of his techs called in sick the day of my repair, he came out and fixed the heat pump issue. And on his birthday! His quality of work is exceptional. The pricing was very reasonable and he offered me several options which is really nice. Luckily we were able to keep my old heat pump unit going. I will go back to Prime when I need a new unit. -Gerald

Bathroom exhaust fan installation. The first appointment had to be rescheduled which was fine;…read morehowever, there was a misunderstanding of what I wanted done. They quoted for exact replacement which clearly was not what I asked for. New quote was more than twice as much as original estimate once they found out they were installing an upgraded fan. I wanted two fans installed and only ended up installing one fan for about the same price as the original estimate. Minus one star for the communication issue but otherwise the installation went well and now I have a working fan instead of a hole in the ceiling. I appreciate their flexibility with installing a fan they didn't sell me which saved me money in the long run.

Wish I could give a better rating since everyone I talked to and worked with was friendly and they…read moreseem like nice people - just didn't work out in my case. I was looking to get a quote for an HRV installed so I called and asked about that. I was asked when the last time our HVAC was serviced and since it had been a couple years was told we should just schedule a service before going ahead with a quote. So I scheduled - great! Guy came out and performed the service, but during the service the float switch we had on the system (so the condensate from the AC wouldn't overflow into our crawlspace if the drain got a clog) shorted the system when he plugged it back in. He said these things are unusual and not needed, since if it overflows it'll just have water in the crawlspace, no big deal (!?!), not like if the HVAC was in the attic. And the system wouldn't turn on unless he unplugged it, was that ok? Since I wanted the HVAC and AC to work I said ok. I asked the technician about getting a quote for an HRV and how that would work, etc, and he said he didn't know much about those and that he didn't see why they were necessary. While agree they're not necessary, we want one to improve our indoor air quality - thus the original call! He said he would note it down and the office would get back to me. Left with a $300 service bill, and an HVAC system in worse-off shape than before (no working float switch), I called back the next business day to see what could be done. The owner was really helpful and said he'd look into it, called back the next day and had the part ordered and would fix the float switch for free. I asked about getting a quote for an HRV and he said they don't really do them, so couldn't help out here. Ugh! That's why I called originally and wouldn't have had someone out here and paid $300 for service I didn't really want. All I really wanted was a quote! Lesson learned on my part, but overall won't be working with them again as they didn't help be address what I wanted to with my system (and I'm out $300 which seems pricey for what was ~1 hour maintenance service)

Had them come out to look at a failing furnace. I was…read moreworried I would need a new one, but they explained everything that was going on and what they were going to do. Turns out it just need a tune up, some cleaning, and one part replacement. All of it was less than $250.00. Huge relief. I'm updating review to post it was Frank who came out.

Lucas and Autumn were really great all around. They were professional, thorough, and very easy to…read morecommunicate with. First they explained the entire process and asked if we had questions. Then proceeded to pre-clean all the vents with a HEPA Festool. They realized that one of the ducts was disconnected and even crawled under the house to reattach it for no extra charge! They showed us how the negative air machine works and the filter they use in the negative air machine before - and after carefully exiting with the dirty ones. Later we were able to inspect them outside! There were playing cards, a pine cone, and a massive, disgusting amount of dust/grime among other things. They uploaded a bunch of before and after pictures of the ducts along with the invoice and sent an email after they left. We are so happy we both chose to get the ducts cleaned and chose Better Air Northwest to get it done!!!

Better Air Northwest was outstanding from start to finish! Eric, who provided the initial estimate,…read morethe front office staff who coordinated everything, and Jack and Josh, who completed the work, were all kind, respectful, professional, and communicated with us every step of the way. We had a major project that included a complete crawl space clean-out, a new vapor barrier, new ductwork, and duct cleaning. It was a big job, but the Better Air Northwest team handled it with confidence, efficiency, and genuine care. We couldn't be happier with the results and highly recommend Better Air Northwest to anyone looking for quality workmanship and exceptional customer service. Thank you to the entire crew for making such a big project a smooth and positive experience!

They are locally owned, have worked on the Watt's House for the community and are good at what they…read moredo. Fair pricing and quick response times.

The service was great that technician that came to my house was very knowledgeable and very nice. I…read morethink it's a great value. I would recommend this company to anyone.

In 2018 we moved into our house and soon discovered that we needed to replace the gas furnace. It…read morewas a very unwelcome surprise at an already stressful time. After getting some bids, we hired Precision. They were friendly and professional as they installed a new Rheem furnace at a good price. Their expert work relieved our stress, and we haven't had to worry about our furnace ever since. But the condensate pump is older and it recently malfunctioned. It wouldn't stop pumping after the trough was empty. I finally flipped the breaker to prevent it from overheating. Again, it was stressful because we were heading out of town and we wanted our cat to have A/C but we didn't want to leave the the pump connected if it might overheat. I disconnected the power supply to the pump and made an appointment with Precision. Today Moses came to diagnose the pump issue and do a tune-up of the furnace as well as the older A/C unit outside. He explained everything he found in a friendly and coherent manner. The pump seems to be ok although he explained how we could install a better one that will turn off the furnace if the alarm on the pump went off. I decided to keep an eye on the old pump and vinyl drain tube for now. Since we have only relied on Precision to service our furnace and A/C, and since there are upgrades we can potentially hire them to do in the near future, I opted to sign up for their Preventative Service Plan. It gave us discounts on the tune-ups Moses did today and the new capacitor he installed on the A/C. And with the membership we'll get discounts on anything Precision does for us over the next 12 months. We're sticking with Precision because they always provide excellent customer service.

The tech was very good and took time to explain everything to us…read more We have not heard back regarding a quote, so until we do that's the best I can say at this point.