They are locally owned, have worked on the Watt's House for the community and are good at what they do. Fair pricing and quick response times. read more

The service was great that technician that came to my house was very knowledgeable and very nice. I think it's a great value. I would recommend this company to anyone. read more

We had 2 fireplaces that had a white crust on the glass. The glass on both look brand new.

Sure flame handles the maintenance for our gas fireplace, and we are always satisfied with both the quality of their work and the quality of their customer service. Staff is always friendly, timely, and of course competent. Can highly recommend them for any type of maintenance or repair of gas fireplaces. read more

They were quick, nice, and very tidy. They nicely explained to me how my gas fireplace worked, then got it up and running and we've been enjoying toasty fires since. I would highly recommend them and would use them again in a heartbeat. read more

Sure Flame - Fireplace Services Near Me

They installed heat pump AC unit which wasn't functioning 8 months later; the thermostat became non-functional. they did come out very quickly to evaluate it. My issue is with their communication. I wasn't here when their technician came out and didn't get any answer until I reached out. Then I was told it might be the thermostat and I went down the rabbit hole of trying to reset that. Later ( admittedly they looked into it on my behalf after usual working hours) I heard that a part needed to be ordered for the outside control panel. I hope that is the answer. I wish that they would figure out some way( paper/email/ phone call) for the technician to let me know real time what is discovered. It is stressful to have AC not working mid-summer and not know what the issue is or when it will be fixed. read more

UPDATE: We're trying to work out a solution. Communication has been much better. I'm hoping to be able to give They broke a pane of glass in the fireplace they serviced and said they'd replace it for free, but it's been 3 months and no word read more

Our gas insert suddenly went out at the same time as our gas furnace quit working- the outages were not related, just coincidental-so from Friday night to Monday we had no heat. I called and spoke with Rachael and she immediately responded with concern and arranged to have the next available tech come to my house Monday morning. Fernando and Elijah arrived within 10 minutes and quickly diagnosed the problem-it was a pump for fuel to light the insert and the part was available in their truck. Within a fairly short time the new part was installed and the insert was up and running. Fernando and Elijah made sure everything worked and even got the light inside the insert working. The repair cost was reasonable. Elijah and Fernando were professional and friendly. I have Sure Flame come twice yearly to do maintenance on my Mendota and I am very pleased with their service! read more

The gas fireplace in my recently-purchased condo probably hadn't been cleaned in the 25 years since the place was built, and I scheduled Sure Flame to come out based on reviews and their response. Dustin and Jacob took pains to clean it up, replaced the wall switch, and made sure I know how to light the pilot in the fall. They were lovely and polite, even removing their shoes downstairs without my asking! I will definitely go to Sure Flame again. read more

Very happy and satisfied! There was a quick response to my question about service and cost. I was given a window of time for the service tech to arrive so I didn't have to waste a full day at home. The tech (Fernando?) made sure to use booties and a drop cloth so that there was no dirt in my home. He explained to me how the gas fireplace worked and why it wasn't working properly. He had an apprentice with him and made sure he was doing everything correctly. In a very short time, they had my fireplace working again. I am delighted with Sure Flame's service, quality and professionalism. read more

I appreciated the professionalism and honesty from both technicians. They were very knowledgeable about their business. The natural gas fireplace was serviced in no time and everything was explained throughout the visit. I highly recommend this company. read more

Fantastic service! Jason came out yesterday and rebuilt our gas fireplace that I was sure we would need to replace. It looks & operates better than it ever has. It was late into the day, and even though I am sure he was tired, he stayed until everything was done. I also learned that they do HVAC service, so we have found our new company! I would much rather support a family business than a large company. Jason is a 10 out of 10, their office is extremely responsive, and I highly recommend Sure Flame! You won't be disappointed! read more

Pretty rare to find a business that has a 5 star rating nearly across the board, but Sure Flame's performance and customer service deserves it. We were having some issues with our gas insert fireplace and called several companies, a few who didn't return our phone messages, others who said they couldn't get back to us for several weeks, but Paul at Sure Flame responded quickly and scheduled the work for a few days after we contacted him. While he was at our house he gave us tips as to how we might properly clean the glass and care for the unit. He did what needed to be done, cleanly and efficiently, and now our fireplace is working perfectly. Can't get much better than that. read more

Very professional service and completed in a timely manner. Discovered a gas leak and tried to resolve the issue. Needs to come back with new part. Highly recommend their service read more

are you so busy that you do not have to return messages left on your voicemail. I've left 3 messages and no return call. how do you stay in business? I will do my best to let everyone I know about your 'service' or lack thereof. such rude behavior is sad to see. and you have 5 star rating! read more

Prompt and timely response. Really helpful and pleasant guys. Explained everything that I asked about. Would use them again.

I cannot say enough good things about Sure Flame. During the power outage in the recent storms, I needed to get my gas insert repaired. I unfortunately called the wrong company. They were $100 more for the site fee than Sure Flame, and they tried to gouge me for a total of $3177 to fix my unit. Sure Flame fixed everything for $450 (That includes the site visit). They are trustworthy, up-front, customer-focused, and extremely professional. Beware!!!!! There are shady companies out there that gouge on materials, and misrepresent themselves as repair specialists when they are only replacement specialists. In short, I recommend Sure Flame in the highest possible terms, you will be in great hands with this company!!!!!! read more

Great and fast service! Will use Sure Flame for future maintenance. Thank you very much

My mother called and asked for a quote on the cost to clean her chimney. She was told $100 an hour over the phone. She was at work when they came by and my senior citizen step father was the only one there. After two technicians showed up to work on it they told him $1,000 verbally and after asking for the card she left my step father they charged her card $2,500 for 7 hours of labor. read more

Excellent service and great work for a last minute call. They were able to find where the clog was located and cleaned it out.

I needed an assessment of my gas fireplace and wanted to upgrade to a battery backup after the last storm where we lost power. Our technician was efficient, informative, and very personable. We got the fireplace serviced plus the upgrade performed all in one appointment. Would highly recommend!! read more

Very quick to respond! Very friendly office team. We don't end up using Sure Flame because the company I called first that was booked out a few weeks suddenly had an opening, but I would not hesitate to call on Sure Flame again!! read more

Paul just fixed the ceramic glass on my gas fireplace. First of all he was the only business that actually told me they could make the repair. Then he was able to come out almost immediately and properly bid the job. In person he was respectful and took great care to both use PPE but also to not mess up my house. He was even dog friendly. After ordering supplies he returned about a week later and completed the job. He literally left the fireplace cleaner and better looking than it had been before. I was very pleased with all aspects of the work. If he is available, you should definitely use him. read more

Sure Flame - After - Fireplace Services Near Me

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Great Service. No hidden cost. Dustin was very efficient, professional, and cleaned well after his work. I will continue to use Sure Flame for my fireplaces needs. read more

Friends just got a new house, and they badly needed a big AC unit. Jason scheduled a time real quick for us, and a very competitive price for installation etc. He arrived on time, and got everything hooked up real quick. After a little while we had cool flowing air in this house, and no longer did we feel like melting. He was very helpful at explaining what part does what, when we asked. And told us ways to ensure we would get the most out of this AC. I am very satisfied with the service and communication I received. I DEFINITELY RECOMMEND Sure Flame! read more

We have a gas fireplace. Never knew it could be so spotless! Also was able to get the finicky pilot fixed. They are quite booked in the winter, but after a few emails I was able to get an appt. It was worth the wait. And very reasonable rates. My kitties (and us humans) are quite happy and warm again! read more

Paul replaced several critical components in our non-working gas fireplace and behold! We have fire! Nice guy, great technician and solid company. read more

Paul came out to service our gas fireplace which was covered in soot and hadn't been adjusted properly. He was right on time, very nice, and let me hang around and ask questions while he worked. Now I know that our fireplace has a fan speed control and how to remove the glass panels, among other things. He added a remote thermostat (we can wall mount it). He didn't put it up on the wall, but we have someone in house who's good at that, so that worked out fine. It took almost exactly an hour. Total cost for remote and service was $445. I'm not 100% sure if that's high, but it went smoothly and he knew what he was doing. Since we probably won't need to service it often, I think it was worth it regardless. I wish I had got a before picture, but here's the after photo. read more

Sure Flame - After service. - Fireplace Services Near Me

on time, professional excellent communication look forward to a return maintenance every year

Got my 20 year old gas fireplace cleaned and fixed for a reasonable price (waaaay less than a new unit which I feared). I know it was off-season being August, but I was able to get a next day appointment. Their technician, Paul, texted me about an hour before my scheduled appointment window and asked if I would be available for him to come early. Absolutely! He was friendly, knowledgeable, and was able to fix everything within an hour. Even took time to answer my questions and explain when asked. Thanks SureFlame! I'll call in a year for annual maintenance! read more

Our gas fireplace suddenly stopped working. We were so lucky to have Sure Flame come out to fix the problem quickly! While Jason was here he cleaned the fireplace and checked for gas leaks. Since we are new to this house and don't know the history of the fireplace, we appreciate knowing all is safe and now in good working order! read more

Sure Flame - Fireplace Services Near Me

Answered quickly, completed a repair and was able to also install a fan last minute. Very happy! read more

Sure Flame - Fireplace Services Near Me

I am very happy with the service, advice and prices. Win, win, win. I will use them them again. Jason was my tech. He took measures to protect my floors while he worked and practiced COVID precautions. read more

Jason the tech arrived and fixed every one of our problems. Our gas fireplace is working perfectly now in over a year from when we first tried to get it fixed by another business. Will use them again for any future problems! read more

Sure Flame - Fireplace Services Near Me

Great service! Routine service done on furnace and a/c as well as gas fireplace. The tech was great-he took the time to show me how to relight the pilot and painted the back of the fireplace insert. I'd highly recommend them. read more

I scheduled a repair after my gas fireplace insert stopped working. After sharing my concerns, the technician was very helpful in explaining the problem and how to fix and test. The repair was completed quickly and the fireplace was cleaned. I wish I had before and after pictures. A couple of safety issues were actually also identified and those were taken care of. It looks great and works better than ever. Should have made an appointment sooner! read more

Scheduled an appointment right away. He serviced a gas fireplace that was neglected for several years and made sure everything was working great for the winter read more

We have an unusual and old gas insert setup but the team came out in harsh weather and worked to figure out the problem we were having. Experienced, professional, and dedicated to doing quality work. Others we contacted would only service dedicated brand products but these guys do everything. Would give 6 stars if I could. read more

Paul was terrific as usual! This was the second time he serviced our fireplace. Our pilot light went out and wouldn't re-light and stay lit. We called Paul to set up an appointment and he was able to fit us in 2 hours later!! He was so thorough and did such a great job. He took it apart cleaned it, replaced a part, double checked everything, cleaned the glass, made sure everything worked well and cleaned up. Highly recommend him! read more

I was very happy with the service for my gas fireplace. I was able to get an appointment quickly and Dustin did a fantastic job. Everything was thoroughly cleaned and is now working wonderfully! Highly recommend! read more