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Services - Sure Flame

Fireplace cleaning

Fire heating system inspection

Fire heating system installation

6 More Services

Fire heating system repair

HVAC installation or replacement

HVAC system repair

HVAC system maintenance

Fireplace insert installation

Fireplace insert repair

Sure Flame Photos

Recommended Reviews - Sure Flame

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Reviews With Photos

Ann S.

They were quick, nice, and very tidy. They nicely explained to me how my gas fireplace worked, then got it up and running and we've been enjoying toasty fires since. I would highly recommend them and would use them again in a heartbeat.

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1 month ago

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2 months ago

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7 months ago

We had 2 fireplaces that had a white crust on the glass. The glass on both look brand new.

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10 months ago

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1 year ago

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10 months ago

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1 year ago

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1 year ago

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9 months ago

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1 year ago

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2 years ago

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1 year ago

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4 years ago

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1 year ago

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3 years ago

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1 year ago

Prompt and timely response. Really helpful and pleasant guys. Explained everything that I asked about. Would use them again.

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2 years ago

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2 years ago

Great and fast service! Will use Sure Flame for future maintenance. Thank you very much

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1 year ago

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Jason B.

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2 years ago

Excellent service and great work for a last minute call. They were able to find where the clog was located and cleaned it out.

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2 years ago

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2 years ago

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6 years ago

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3 years ago

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4 years ago

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3 years ago

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3 years ago

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6 years ago

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Rachael B.

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1 year ago

on time, professional excellent communication look forward to a return maintenance every year

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3 years ago

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4 years ago

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5 years ago

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5 years ago

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4 years ago

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2 years ago

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2 years ago

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6 years ago

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6 years ago

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2 years ago

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Ask the Community - Sure Flame

Can you do a service on a fireplace insert ... e.g. repair dampers, replace fire brick and fiber board, clean catalytics?

Is this a natural gas unit or a wood burning fireplace? We service pretty much all natural gas fireplaces including inserts. If it needs a repair, as long as the parts are… Read more

Does your company sell and install electric fireplaces inserts ? We do not have gas in our Charbonneau Condo area.…

No I’m sorry. We don’t offer any installations at this time and only work on natural gas and propane units.

View All 3 Questions

Review Highlights - Sure Flame

I connected with Paul at Sure Flame and was able to get him over to look at the fireplace two days later.

Mentioned in 30 reviews

Read more highlights

Henson Enterprises

Henson Enterprises

(4 reviews)

HIGHLY RECOMMEND!!! Our A/C was out on the first hot day of…read moreJuly. I called the company we had used before and they couldn't get us on the schedule for 2.5 weeks. I found Henson Enterprises on YELP, and Erick answered my call shortly after I left a message. He could fit us in his schedule 2 days later~ wonderful!! He even sent a text the next day saying he had an opening that day, but I had a medical appt and I couldn't make it happen. We had good communication over text and then during his visit he went above and beyond to fix our problem. I had to work and couldn't be home, but my 24 year old son was at home. He did a great job going through all possible problems and fixed what was broken. He explained every thing throughly and had suggestions on further treatment of our aging system. I am VERY happy to find our new A/C and furnace service!

Erik showed up on time which is important when I'm pressed for time. He is also very easy to…read moreinteract with, both via messaging and in person. At the onset of his work, he took so much care in procuring things critical for my water heater installation. This includes trips to the stores and without charging me extra. In addition, although unnecessary, he insulated my heater unit exactly just as I wanted and very neatly beyond my expectations. He invested a great deal of time to ensure things are done proper in order to pass inspection. The result of his work is impeccable and has made me one extremely satisfied customer. He has earned my trust, and therefore I will use him again. To Erik: I appreciate your work; thank you!

Western Heating & Cooling

Western Heating & Cooling

(58 reviews)

My A/C wasn't working. Western was able to get a guy out within a week, which is pretty good for…read morethe middle of the summer. Fortunately for everyone it was an easy repair and I had cold air coming out if my vents again. My only complaint is the lack of updates- you get a 3-hour arrival window but not so much as a 'your technician is on the way' text or email to keep you updated. Such a thing would be helpful.

I am a big fan of of Western Heating and Cooling and it is the only company I call when I am in…read moreneed of HVAC services. I initially found them with a Groupon and was impressed. They fixed an aging air conditioner and fairly recently replaced my gas furnace and air conditioner. It was 29 degrees the day of service and I offered to postpone the service. They came anyway. They came a year later to do a courtesy check on the furnace and decided to wait for the check on the air conditioner when it would be more obvious that it was working as it should. Before they installed the new equipment I had asked if they would install an automatic cutoff device on the gas in case of an earthquake. They said they don't usually do that and I was okay with that. Then they called and said they had found the device and would be happy to install it. Recently I noticed that I had a lot of cold air coming in the cabinet above the stove microwave. I had had my roof replaced by Evergreen Renovations and Roofing and suspected that they hadn't hooked up the ducting and vent correctly. I had called the roofer and was told it wasn't their responsibility to hook it up but they would do it as a courtesy if the ducting was flexible. Western Heating and Cooling shared my thought that if you unhook somethinbg, you should reattach it. I didn't know who to call but I asked Western Heating and Cooling if they could check it out. While the roofer showed me a photo of a rigid ducting, the HVAC people showed me a photo of the ducting with a large hole in it. Once again, the weather wasn't ideal for them coming out. It was supposed to get to 102 degrees and I was concerned about their safety in my attic. They still came out, fixed the problem and even did some nice work inside the house around the duct in the cabinet above the microwave. I was thrilled. I asked if that job was something they would usually do and was told that, no, it wasn't. but they would do what need to be done to help me. They are polite and thoughtful about my property and keep me updated as to when they are going to arrive and, unless, there is a problem on the road, they have been prompt. I have recommended Western Heating and Cooling to many people and would highly recommend it to anyone needing their services.

AC NW Heating and Cooling - AndrewYates,Owner

AC NW Heating and Cooling

(15 reviews)

Andrew is an honest HVAC technician and standup human being. I worked in HVAC wholesale for a few…read moreyears and got to know the majority of companies in the area. There are only a handful you can trust, Andrew being one of them. Whether you're doing a new instal or need a repair, you owe it to yourself to get a quote from him. That is if he has any availability haha. I had an issue last year with my A/C. Had a company come out right away and the tech tried to sell me on something that I didn't even need. Finally was able to get AC NW out , and the rest is history. Andrew was able to fix it, without over charging me or upselling me on things I do not need. He's a dying breed in the trades industry. Worth every penny!

I was impressed with Andrew from the first contact through the completion of the unit installation…read more He is very knowledgeable about the mini split we went with; the things he told me were totally in line with the information I read online. My dad ran his own construction firm for years and is a very honest guy. Talking with Andrew reminded me very much of talking with my dad about how to proceed with various projects around my home. He was competitive with the price, and I think it was very fair. I will have him out at servicing time, or if repairs do come up. He is not the biggest company out there, but he is the best. Doing business the way it used to be gives you the information to decide. I knew everything was going to go 100% issue free. From my first contact with him would recommend him to friends and family.

Sure Flame - fireplace - Updated May 2026

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