Cold Stone Creamery

50

1471

12326

2 years ago

I lucked out and came after a late lunch with only one person ahead of me. Been a long time I last step foot in a Cold Stone. Service was excellent from both ladies. They gave great recommendations. Love that you can choose your toppings. Peanut butter cups were so good. It's located not far from the Starbucks. Highly recommend. Cheers! read more

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Nathaniel R.

3

14

2

1 month ago

This cold stone is my go to this week and Kristen is a real one if you're Lucy to get her make sure to give her a big thank you!!

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James A.

228

2462

14718

1 year ago

As you get older, you realize "I like what I like", even if you can't really explain why. My favorite burger is a well-made Whopper from BK (though the well-made part is not common these days) and my favorite ice cream is a Gotta Have It Coffee Lovers Only from Cold Stone Creamery. Woke up this morning, and just had a craving for the latter. So made the walk down to Pike Shopping after lunch. First things first: Is it still open? Yes...Score! Since I was alone and couldn't use my wife's loyalty account, had to create a new one with them, and then realized it came with a BOGO offer that I could use immediately: Double Score = Brace!...love it when no plan comes together to produce just as good a result. Only one employee was manning the entire store (customer traffic is slow during weekdays). She made me a Coffee Lover's Only ($11.99) and a Founder's Favorite. She put plenty of mix-ins (crushed almonds, caramel, heath bars) and I took both back walking home, without it melting too much, so can enjoy throughout the week. Score Thrice: Hat Trick! read more

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Cookie M.

1

37

32

8 months ago

It's been a couple months since I came to this Cold Stone and I'll start off by saying I hadn't been to a Cold Stone in years before I came here. Maybe my memory was skewed but when I wanted ice cream and was around the pike with my friend I thought "why not try Cold Stone?" The service was lovey and huge respect to the staff. This is purely about the company. The ice cream was terrible. It's that simple. I will acknowledge that big ice cream chains like Cold Stone already give off "quantity over quality" but this was just bad. I didn't want to finish the ice cream and would've preferred to just give the cup I got to someone who would enjoy it. The overall look of the store was fine and in tune with most typical big chain places, very soulless. To top it off if you have a tip to the staff they would sing this really dumb song. It gave me second hand embarrassment. That's not at all what I want to feel when I'm going to get ice cream. As someone in the service industry I say this for all companies, do not make your employees do dumb and degrading acts because you think it will "enhance the experience." read more

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Donald E.

0

42

0

6 months ago

Love the Mid Pie Mojo; always my go to ice cream treat! Staff always friendly and make adjustments to meet my needs...xtra peanut bitter! read more

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Katarina O.

30

177

354

2 years ago

cold stone breaks my heart from those price inflations now and they don't fill it up how they used to nevertheless my favorite and most nostalgic ice cream chain and so delicious. super busy location! huge line formed read more

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Veronica G.

0

15

10

1 year ago

Horrible service! Had a worker who was rude and was frustrated because he didn't get my order right. Told me I didn't know how to order. Gave me attitude when I asked for customer service number and store number. read more

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Franceska R.

517

267

92

3 years ago

Insanely busy but everyone working was attentive to each person they were serving. The line can go pretty slow since workers are hand mixing each order so just be ready to wait if you walk in on a weekend night. Can't complain about the actual food it's ice cream and a chain so the ice cream and toppings were consistent to what I expect from cold stone. It's a place to pick up. No real seating inside. read more

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Savenny C.

246

10

2 years ago

Ice cream? Might as well got a shake.. melted within seconds coming out of the store. read more

Cold Stone Creamery - Ice cream? Might as well got a shake.. melted within seconds coming out of the store. - Ice Cream & Frozen Yogurt Near Me - Long Beach, California

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Julisa G.

0

12

3

1 year ago

My favorite cold stone staff is so friendly my favorite location to come too. Lots to do around I have to stop by read more

Cold Stone Creamery - Staff so helpful and delicious ice cream! My favorite cold stone - Ice Cream & Frozen Yogurt Near Me - Long Beach, California

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Nathan E.

0

3

0

10 months ago

Service is dog water, employees are slow, disorganized, and can't handle a rush. i don't recommend coming here when there's a line.

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Hart P.

96

1075

2712

4 years ago

I had a nice ice cream treat at this Cold Stone Creamery. I ordered a Mint Mint Chocolate Cholate Chip. Just what I wanted. The best feature of this location is that the marina is just a block away. A short walk away and you have a nice view read more

Cold Stone Creamery - Chocolate mint - Ice Cream & Frozen Yogurt Near Me - Long Beach, California

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Jg G.

0

6

1

2 years ago

Long lines. One server. Another person in the back. Frustrating to wait for 30 min for a scoop. And I'm still not in front. 13 persons serving for ice cream. Is it worth it. Nope. But I'm already vested. read more

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David W.

292

279

628

3 years ago

Great on the go only. Service was quick and simple. Nothing really stood out here. They have only 1 cashier and their credit card machine is very slow. Expect some wait time. Ice cream in general we're not bad. Pick your choice of ice cream and the amount of topping you want to mix together. Got the "Mint Mint Chocolate Chocolate Chip" ice cream and it was very good. Basic mint ice cream with your choice of topping. Highly recommend a small bowl if you want something light but with a fair amount of portion. They have waffle cones option as well. Yelp check in for a complimentary topping of your choice. read more

Cold Stone Creamery - Mint Mint Chocolate Chocolate Chip with Gummy Bears I. Too! - Ice Cream & Frozen Yogurt Near Me - Long Beach, California

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Diana O.

0

16

3

2 years ago

Their ice cream is always too runny. I'm done with them. It's like a set milkshake that isn't creamy anymore.

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Brian B.

0

5

2

1 year ago

Employees are garbage. Not welcoming at all. Walked in we were the only ones in the store and 2 mins later one of the 2 employees decides to help and was very rude. Cold stone do better !! Ice cream is great though read more

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Maria P.

0

69

141

3 years ago

I LOVE coldstones ice cream! It really is the best ice cream. This super young lady Savanna works there and I swear her service and smile always makes my day. This is my local coldstone and highly recommend when you are in DTLB. Walk the downtown, eat an ice cream, and enjoy! Thanks Savanna for always making our ice cream special! read more

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Dani E.

9

126

439

3 years ago

I forgot the exact thing I ordered but I believe it was strawberry cheesecake & caramel apple. The employee pictured paired the caramel apple with a chocolate bar and it worked, but the ice cream itself is a bit sweet (not the chocolate bar it was paired with). The strawberry cheesecake is on the other hand is perfect. Shoutout to the employee that helped me and also made my order. He's very upbeat & friendly. read more

Cold Stone Creamery - a hand holding a cone of ice cream - Ice Cream & Frozen Yogurt Near Me - Long Beach, California

Cold Stone Creamery - a hand holding a scoop of ice cream - Ice Cream & Frozen Yogurt Near Me - Long Beach, California

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Lindsey B.

30

83

58

3 years ago

Worst Coldstone location in the country. Horrible service. It's consistently the slowest possible line for a Coldstone I've ever witnessed. The staff is really not doing the line well, it's poorly managed, they randomly skip people in the check out section and it's a huge mess. Having people check out their own customers is slowing this place down. I waited for an hour and had to wait ever longer because of the poor confusion and shit show at check out. A super, super dumb and rude young girl made someone go in front of me after I was first in line and already waiting for an hour. I had my ice cream, ready to check out, dripping down my hand after waiting forever, and she makes some random dude who was behind us in line cut us to pay. I asked, why? This isn't fair. I don't want to wait any longer I've waited enough. I'm here. Check me out. She said no. The person who came in ten minutes after us checked out before us. Added another 5 minutes to the entire process and we were in line before him! My ice cream was completely melted by the time I was able to check out because of the poorly run and poorly managed decision at the pay counter. It was a mess. Whoever the young woman is who was working or managing last night should be fired. She isn't good at this job and it ruined the experience and the ice cream. It was super rude ! A bad call. I tried to speak up but was ignored. Never coming back to this locale. Hire more intelligent people and streamline the check out process with one dedicated cashier read more

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Daylesha S.

211

3

8

3 years ago

Kelly had amazing customer service !! Quick and very informative on deals. Help me get a good extra topping and validated parking read more

Cold Stone Creamery - My faveeee - Ice Cream & Frozen Yogurt Near Me - Long Beach, California

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Ev D.

931

718

7088

5 years ago

On a nice sunny day like today near the beach we decided to stop by cold stones for the first time ever to get some ice cream. We ordered a cup of cheesecake ice cream with cheesecake bites & white chocolate chips in it, A cup of Oreo cookie ice cream & some Reesie's peanut butter cup ice cream with a waffle cone. All of the ice cream was really good. The cold Lifeless attentiveness of the staff I could've definitely done without. read more

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Jackie L.

85

10

5

3 years ago

Thank you Kelly for making this a great experience for my students. Ice cream was great for this warm day. read more

Cold Stone Creamery - Kelly at Coldstones. Thank you for everything. - Ice Cream & Frozen Yogurt Near Me - Long Beach, California

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Torsha W.

0

1

0

2 years ago

Upon entering, there were approximately 6-7 customers present, and I was the last in line to place an order. When it was finally my turn, the available young lady directed me to seek assistance from her colleagues wearing glasses, but her colleague was already attending to an order for a group of three. Despite the ice cream being fully stocked and available, she seemed inclined to prioritize restocking. I politely requested my order from her, noting that the other young lady was currently assisting three customers. With hesitation, she did my order. During the service, I observed her handling the trash can, retrieving boxes and silver ice cream tins, and washing her gloves instead of replacing them.There were three employees present: one wearing a black Cold Stone collar, one in a white shirt and wears glasses, and another who washed her gloves instead of changing them. My overall experience was less than satisfactory, especially considering I was on vacation. I hope that the staff will receive better training in customer service and sanitation practices. DATE: July 18, 2024 TIME: 2:55 - 3:30 read more

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Nancy V.

0

3

0

1 year ago

good customer service ! My go to place . Would diffently recommend. Good ambiance good ice cream and very nice people

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El Raul S.

3

43

68

5 years ago

Geesh, this as if the complicated order and pick-up lines weren't tough enough, the creamery is located in a rough area. It's the middle of the day and you have fights breaking out one after another. Young girls fist fighting with each other and their mother encouraging them on. Very sad. In a matter of minutes, the location was flooded with policemen arresting girls and hauling them away. I had to grab my young children and guide them away. Not a place to be out with your family. read more

Cold Stone Creamery - No signs, lots of confusion. - Ice Cream & Frozen Yogurt Near Me - Long Beach, California

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Maggie L.

4

48

4

4 years ago

I will avoid this cold stone at all cost, I've given it several attempts and every single time come out extremely disappointed. Staff is pretty rude, they don't give you the right amount of ice cream, they'll literally fill up half of the cup size you order! It's better to avoid this one and drive to a different location! read more

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Boba I.

0

3

11

3 years ago

Every time I go here the staff are always doing their best and always so kind! Although the store is somewhat compact, the flavors are all easy accessibly seen and they do allow you to try some if you're curious. If you give them a tip, they'll always cheer as well which I think brings a smile to everyones face including customers. read more

Cold Stone Creamery - Strawberry blonde with a waffle cone cup and a mint and chocolate "create your own ice cream" - Ice Cream & Frozen Yogurt Near Me - Long Beach, California

Cold Stone Creamery - Inside - Ice Cream & Frozen Yogurt Near Me - Long Beach, California

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AndreaSigmon Y.

45

20

2 years ago

Great Service on a busy night Grand Prix Saturday after 8 closing time for the races . Well this place had a line and these employees handled it the line went quick everyone was happy and on top of it all they all had great attitudes and so sweet to everyone who came in . read more

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Renee P.

0

7

3

4 years ago

What an amazing experience, watching Cynthia create this masterpiece!!!! Thanks Cynthia! read more

Cold Stone Creamery - Create Your Own Ice Cream! - Ice Cream & Frozen Yogurt Near Me - Long Beach, California

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Mariah P.

0

4

2

2 years ago

Came in on Valentine's Day with about 25 minutes to spare before closing (10pm) just to be greeted by a disrespectful worker who implied they were closed... Obviously a lazy worker who is not dedicated to their job, or follow store hours. read more

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Deanne R.

193

1141

9857

8 years ago

OMG there was 5 girls working but yet no one could get anything done? No communication what so ever unbelievable. My kids ad hubby were craving ice cream so much we couldn't leave!!!! If it wasn't cuz of that I would of left instead. Definitely won't be coming back here. Luckily not from the area. Don't recommend unless u have tons of patience and have nothing else to do. read more

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Amy C.

0

1

2 years ago

They are the best!! Reina, Savannah and Imani, a long day at work I went to coastal, and I was meant by them, and it was the best best service ever!! read more

Cold Stone Creamery - Best closing crew Imani, Savannah and Reina!!! Thank you!!! - Ice Cream & Frozen Yogurt Near Me - Long Beach, California

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Jesse P.

46

63

1

3 years ago

When I'm craving that super sweet ice cream I go here. It's nice to see how the workers mix the ice cream with the toppings. I always feel like I get more than enough ice cream here. read more

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Sine K.

36

30

64

6 years ago

Always favorite dessert spot in LB Cheesecake fantasy is the must and chocolate lava is guilty pleasure the price is little too high but worth to their quality read more

Cold Stone Creamery - Cheesecake fantasy - Ice Cream & Frozen Yogurt Near Me - Long Beach, California

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Omar A.

0

1

0

2 years ago

I got a love it size and I hated it. Completely melted and no ice cream when I received it my friend's cup clearly had more ice cream. It was a soup. Highly disappointed. read more

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Steven P.

Elite 21

392

118

635

5 years ago

Have to say.. the way they make it is crazy. But it is good and delicious.. the prices are ok as well. read more

Cold Stone Creamery - Yummy - Ice Cream & Frozen Yogurt Near Me - Long Beach, California

Cold Stone Creamery - Hell yeah!. - Ice Cream & Frozen Yogurt Near Me - Long Beach, California

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Sara V.

0

5

4

3 years ago

I was looking for something sweet to take with me to the movies. Just what I needed thank you ladies! read more

Cold Stone Creamery - Pint of ice cream - Ice Cream & Frozen Yogurt Near Me - Long Beach, California

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More info about Cold Stone Creamery

25 Aquarium Way
Ste A2-2
Long Beach, CA 90802
Directions
(562) 628-2343
Call Now
Order Takeout or Delivery
Start Order
Visit Website
https://www.coldstonecreamery.com

Full menu

Hours

What time does Cold Stone Creamery open?

Cold Stone Creamery opens at 12:00 PM on Monday, Tuesday, Wednesday and Thursday.Cold Stone Creamery opens at 11:00 AM on Friday, Saturday and Sunday.

What time does Cold Stone Creamery close?

Cold Stone Creamery closes at 10:00 PM on Monday, Tuesday, Wednesday, Thursday and Sunday.Cold Stone Creamery closes at 11:00 PM on Friday and Saturday.

Mon-Thu 12:00 PM - 10:00 PMFri-Sat 11:00 AM - 11:00 PMSun 11:00 AM - 10:00 PM

Payment methods

Does Cold Stone Creamery take credit cards?

Yes, Cold Stone Creamery takes credit cards.

Food & Alcohol

Does Cold Stone Creamery have catering options?

No, Cold Stone Creamery does not have catering options.

Indoor Amenities

Does Cold Stone Creamery allow dogs?

No, Cold Stone Creamery does not allow dogs.

Outdoor Amenities

Does Cold Stone Creamery have bike parking?

Yes, Cold Stone Creamery has bike parking.

Does Cold Stone Creamery have parking?

Yes, Cold Stone Creamery has parking options. Garage Parking, Street Parking, Validated Parking

Other Amenities

Does Cold Stone Creamery have free WiFi?

No, Cold Stone Creamery does not have free WiFi.

Cold Stone Creamery Reviews in Other Languages

French
1 Review

Bake My Day

4.2(230 reviews)

1.0 mi

Amazing service!!! I sent photos and explained what I needed and let me tell you they executed it…read moreperfectly!!! Pricing was great especially for something so personal and custom made. The cake its self was delicious! With so many flavors it was definitely hard to choose from. I especially loved the delivery service made everything a breeze while I cooked for my party and didn't need to worry about picking up a cake. I see a lot of bad reviews about customer service but honestly it just sounded like a lot of back and forth with customers who weren't ready to spend money on something unique. Art is unique and not everyone can make something so special. (Mind you the cake was well under $200!) I know lots of places that charge for lots more that may have nice designs but not great tasting cake! I will order time and time again, I definitely recommend these wonderful people for ALL cake occasions.

I never officially placed an order with this company but I am writing a review for the poor…read morecustomer service. I am helping my sister plan her son's 5th birthday party so I asked this company their pricing with an example photo. It was a little outside of our budget so I asked if we can get any sort of discount in which they replied. That is totally okay to not budge on your price but with that being said it is my right to get quotes elsewhere. They were very pushy and took it upon themselves to double text and say 1) they won't do business with me 2) they won't provide me with quotes 3) and saying I should go to a cheaper bakery 4) telling me "good bye" Furthermore when they first sent me a text starting they will not provide me any more quotes I understood as I am sure to not get an order for me was frustrating. So I replied saying sorry and that it wasn't up to me as it wasn't my money. However them further sending me another text that I should find a "cheaper cake, goodbye, we don't want your business" was VERY CHILDISH. I thought it was extremely uncalled for. I looked at the other reviews and see rudeness is apart of their pattern. From 3 years ago up until 19 days ago. Do better and speak to people professionally!

Pop derpy tiger

Labubu

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The Pin-up Kitchen

The cake was amazing!!!!Thank you so much!!…read more From the beginning Amanda was kind and professional and answered all my questions,she walked me threw their process, and the cake was beautiful and tasted amazing, it was delivered safe and on time she provided ETA of driver, this was a smooth process and I will definitely be using them for future orders.

Amanda baked beautiful custom cookies, gender reveal cupcakes, cake pops and rice krispy treats for…read moreour baby shower celebration. She was easy to work with, timely, responsive, communicated well and delivered our vision in the Winnie the Pooh theme. I will absolutely be back for all of our parties!

Art Deco, great gatsby wedding cake

Law Graduation Cake USC Grad

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Luca, ocean themed cake

Xochilt’s Desserts

4.9(15 reviews)

6.2 mi

The cake was amazing Ang everyone loved the taste and presentation! Thank you so much!!!read more

Xóchitl, thank you for the amazing cake! My niece and her guests enjoyed it so much…read more Communication, ordering and pickup was smooth.

Vintage cake for baby shower

Buttercream floral cake

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Little mermaid cake

Katy's Bakery

4.4(245 reviews)

6.2 mi

•$

The ladies where very friendly and helpful. Picked up 2.5 dozen bolillos for our New Year's Eve…read morecelebration just a bit before closing. The bolillos where still warm and filled my car with that great smell of freshly baked bread. Have already recommended Katy's to my neighbor and will definitely make the drive to try their tempting assortment of sweet bread.

I come here for my cake about every year but this time I am back to get my Lightning McQueen…read moreobsessed toddler a birthday cake made with chocolate and strawberry slices. The cake is always moisty and delicious. They do photograph cakes and for this, i payed $75. Very good, highly recommend. They are true experts!

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Nicole Bakes Cakes

4.9(86 reviews)

6.3 mi

•$$

We wanted a wedding came with a less-common flavor, cookie butter, and she pulled it off…read morebrilliantly, as well as the lined buttercream with gold accents. The cake was delicious and everyone loved it! Behind the scenes, Nicole was quick to respond, sweet, accommodating - everything you would want in the baker of your wedding cake.

Nicole was so amazing to work with! Not only are her baked goods absolutely delicious, her styling…read morewas on point for our cake and the dessert bar we had at our wedding. As a bonus, she created custom cookies for us in flavors that represented my partner and I's backgrounds (baklava and pandan). Our family and friends CANNOT stop talking about them, and we also couldn't stop eating our leftover cake-topper. I highly, highly recommend Nicole for your wedding or really any event. Thank you so much Nicole!

Cookie butter wedding cake

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Our gorgeous and DELICIOUS cutting cake.

SusieCakes

3.8(493 reviews)

5.4 mi

•$$

Love coming here on a cheat day, Raquel always remembers us and gives us great customer service…read more Had to try the seasonal cakes before they go away. Thanks for the friendly service guys!

Weird service. Won't be coming back!…read more I walk in very excited to look over the selection this place offers since it's my second time . I also specifically came to choose a slice for my sister in law's birthday. So after the one person ahead of us finished his order, we are up next. Another customer walks in the shop and the cashier completely forgets about us and starts helping the customer that just walked in! Mind you we have been waiting for 10 minutes. It was so weird and awkward, my bf and I just decided to leave. I'm sure the other customers there that were waiting for their orders noticed too. The cashier had coke bottle glasses.

Celebration cake

Fully stocked!

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Carrot cake... yum

Creative Cakery

4.5(384 reviews)

4.7 mi

•$$$

Very friendly staff. Very clean and bright store. Small store, everything is behind the counter in…read morea refrigerated display and ready to buy and go. The bundts are a good personal size. You can also buy them by the slice or whole. Chocolate chip - bland, the cream cheese frosting overwhelms it and the cake is flavorless. Red velvet - bright pop of color once cut into. Nice blend with the cream cheese frosting Confetti - my favorite. Light, airy, perfect combo with the frosting. Parking is very limited in this strip mall so heads up.

Such a cute little cakery!…read more I placed an online order and despite being early to pick-up my order was ready right away! Customer service was great, the staff was really kind and made sure to let me know about a promo happening that day so I was able to redeem a free item - how cool! And also let me know about the rest of the month's promos as well. Parking is pretty easy, there is a shared lot with other business, but there were a couple spots open when I came. The items tasted fresh and well made. I got a 7 layer bar, a peanut butter bar, and a seasonal small Bundt cake. I only personally tried both bars, and enjoyed both. I will definitely be back to try the other flavors of things they have.

Bundt cakes.

Cupcake box

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Menu

Rossmoor Pastries

3.9(804 reviews)

3.4 mi

•$$

This bakery is amazing!…read more All of their treats are absolutely delicious, and their custom orders are always spot on and freshly made. The staff is so friendly creating a happy ambiance inside- I always look forward to coming in.

My friend wanted to surprise my mom and her husband (they have the same birthdays!) as well as her…read moregrandson (5 days later) with a birthday cake for our Memorial Day BBQ; hence the red, white and blue. When I went to order, the lady was very helpful answering my questions regarding flavors and such. I ultimately decided on the California Sunset flavor (cake pictured at the store) but with the patriotic look! It was a delicious lemon raspberry flavor. SO good and very refreshing! I'm not sure how many years this place has been in business now but I got my wedding cake here in 2003 so they must be doing something right!

Rossmoor Pastries - Cake by Rossmoor Pastries; Flowers by The Flower Lab; Photo by Miki & Sonja Photography; Venue at Palos Verdes Golf Club- Los Angeles, CA

Cake by Rossmoor Pastries; Flowers by The Flower Lab; Photo by Miki & Sonja Photography; Venue at Palos Verdes Golf Club- Los Angeles, CA

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Pastry case on a Thursday morning.

Marilus Bakery

4.4(221 reviews)

2.1 mi

•$

I had a great experience here! The food was fresh and delicious, and everything looked amazing. The…read morestaff was super friendly and welcoming, which made the visit even better. The atmosphere was clean and comfortable, perfect for enjoying a treat. I'll definitely be coming back again and would recommend this place to others!

Good tortas de asada and good service, there bread is always so fresh and warm recommended!read more

Un juguito verde !

$6 for this??? no way what a rip off

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Artsy Bakes by Mana

5.0(9 reviews)

5.0 mi

AMAZING! We ordered cookies for our daughter's first birthday party which was "Masters/Golf" theme…read moreand we couldn't be happier and amazed with the cookies. Mana is very talented- everyone at the party couldn't believe the detail and how perfect they were (and delicious). I think my jaw dropped when Mana delivered the cookies to be honest. I will definitely be ordering from Mana for all my future needs and highly recommend her. She was also so easy to work with, sweet and always responded quickly!

小さい6つのケーキセットを2回ほど購入しました。…read moreもともとクリームなどがあんまり得意じゃなかったのですが、Manaさんのケーキは見た目から本当に可愛くて、思わずパクリ。味も最高で、旦那と娘といつもじゃんけんでどれを取るか決めるくらい大好きです！細部までこだわって丁寧に作られているのが伝わってきて、ただ美味しいだけじゃなくて、食べる時間そのものが楽しくなります I've purchased the 6 mini cake set twice. I'm usually not a big fan of cream, but Mana's cakes are so cute that I just had to try them. They taste amazing too -- my husband, daughter, and I always end up playing rock-paper-scissors to decide who gets which one! Each one is crafted with so much care and detail. It's not just delicious -- it turns snack time into a joyful experience.