Stopped into Coldstone on a wintery-mix night and was the 2nd customer in there. For some reason, it took forever for me to get greeted/helped as both people were working on the person in front of me's 2 item order. Once I was helped, the service was nice, and I got my ice cream quickly. I wasn't offered a lid, which was odd, but all well. The ice cream was delicious as always. Next time you're in, definitely try the chocolate cake batter if they have it! read more

Cold Stone Creamery - Flavors - Ice Cream & Frozen Yogurt Near Me - Columbus, Ohio

I hadn't been in a Cold Stone in over 10 yrs! So obviously a lot has changed. They have a huge array of flavors. I liked how they had pictures of the options you can create. They have some Halloween specials pumpkin bread and more. The prices seem expensive to me. Though the waffle cone bowls that are dipped in chocolate and sprinkles is delicious and a clever design! The lady who helped us was sweet and kind and helpful. read more

Cold Stone Creamery - the menu and prices - Ice Cream & Frozen Yogurt Near Me - Columbus, Ohio

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Staff had no clue how to the make and mix the menu items. They overfilled the cup to where it was making a mess and they just laughed about it and put the same size cup under the messed up cup and then gave me a lid to put on it but it was such a mess it fell over on the counter and the lid still couldn't close. Would not recommend this location. read more

I'm surprised to see this place have such a low rating but maybe I came here on a good night. They were very busy tonight, but I was still promptly greeted and got my ice cream right away. The menu is pretty straight forward, but there are so many options it can be hard to pick. My daughter just wanted the featured ice cream (confetti cupcake or something to that tune) so I was able to order quickly and pay. I ended up picking up a pack of the ice cream cupcakes they have in the freezer next to their cakes. I still think I prefer a Dairy Queen cake because that crunch layer is what my dreams are made of. But the cupcakes are still really good. Hard chocolate shell, soft cake, ice cream, a light whipped buttercream, and an Oreo on top. It'll take some will power to not finish them all myself. All in all, the ice cream was very good and none of the employees said anything rude so really it was a positive experience. read more

Cold Stone Creamery - Confetti cupcake - Ice Cream & Frozen Yogurt Near Me - Columbus, Ohio

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I love this cold stone I always order from here. The staff is so sweet. You can never go wrong with this place.

I came to cold stone after work to pick up a small ice cream cake. The store was empty with two staffs standing around. No one said hello to me or asked me what I wanted or if I needed help. I picked up the cake and asked if they can write happy birthday on it. One of the staff said he didn't know how to. And since I was press for time, I just said fine and paid for the cake and left. I just ended up going to the dollar store and got candle and a sign to put on the cake that said happy birthday. The cakes are a little expensive but they are good. The service on the other hand, not so much. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Columbus, Ohio

Cold stone has always been one of my favorite ice cream places. I've never been a big fan of plain, boring ice cream, so I love how thick and rich their ice cream is! The birthday cake remix is my go-to order almost every time I come to Cold Stone Creamery. I had a good experience at this particular location. The staff were friendly, and mixed my ice cream well. I've been to Cold Stone locations that don't quite get it right, but that was luckily not the case here! read more

Cold Stone Creamery - Birthday Cake Remix with a sprinkled/chocolate dipped waffle cone - Ice Cream & Frozen Yogurt Near Me - Columbus, Ohio

Cold Stone is a place I grew up going to & this was my first time back to one in probably over 5 years. I ordered the Cake Batter mixed with Reeses Cups & it was delicious! Really sweet though so I wouldn't get too much of it. The regular size cost me $4.99. The ice cream is also really soft so they can mix it with the candy so be careful on a hot day because it will melt extra quickly. read more

Cold Stone Creamery - Cake Batter with Reese's Cups - Ice Cream & Frozen Yogurt Near Me - Columbus, Ohio

This is probably the worst Cold Stone that I've ever been. The guy took like forever to prepare our choices, the line was huge because he was slow and he put like half of the cup full of ice cream! The ice cream was hard and not soft as on other cold stone stores. I'll never come back here! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Columbus, Ohio

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This place is confusing to figure out what to get and is very pricey. The guy working the counter was nice and helpful but hard to understand what he was saying. While we were there I never seen or heard him wash his hands before making cones. I don't think we are coming back. read more

Best Cold Stone in the area, the new owners are great people, they go out of their way to make sure you are happy. Ill be back 100%

I used to come here all the time. When I was little me and my mom or dad would come here.I love how you can choose your toppings and choose your flavors/ read more

Worst service in the world! Went in shortly before closing (about 10 to) walked in the lady said "are you gonna hurry up" to my friends & I. I walked out because I was so mad & she proceeded to say bad things about me to my friends. I walked back in & asked for the managers name & or email. Refused to give it to me. Asked for her name, she refused to give it to me. Asked for the district manager refused to give it to me. Asked for the corporate number refused to give it to me. Googled the number for corporate & called while standing in the store, don't even waste your time at a place like this. I work as a manager in retail & would never give so much disrespect to a customer, even if it was so close to closing. read more

A group of family members and I decided to redeem our coupons for a free kiddie ice cream, value $2.50, that we received from a Blue Jackets ticket package. We had eight of these coupons. Before even handing the manager one of coupons to show her, she said that these are expired which they were not. We were then informed the manager could only redeem so many per hour. If the manager did redeem more than allowed, the manager would get in trouble because a policy change was made for these coupons. Apparently the Blue Jackets were not paying Cold Stone back for coupons redeemed. How does this affect me the customer? This is an issue between the Blue Jackets and Cold Stone. Also, If we paid for an upgrade (larger size/addons/etc.) for the ice cream, then we could redeem all of the coupons. No indication of this was listed on the coupon. Not a pleasant experience at all. read more

If I could give NO stars. I would. The "manager" was really rushing me and my kids. We were asking about the difference between types and she repeated what I asked, sarcastically as if I was a worker there, instead of just explaining. I spend 23 dollars there. And those were the very last ones that I would ever spend at cold stone. Sadly I would walk a few steps and go to greaters across the street . This is not the first time that woman treats me like that. And the way she treats her employees was really sad also. The poor kid was shaking while cashing my order, because his cash register wasn't fast enough! To say the last, my "cake meltdown " which is what I order, would have been way bigger at Mc.Dnlds for 6 bucks! read more

As soon as I walked in tonight and saw the woman( who I think is the owner) I knew I was going to leave upset. I remembered her charging me over $7.00 in the past for a love it size ice cream, that was over $1.50 more than at other locations. For some reason, this location is hands down the most expensive Cold Stone I have been to in Columbus. I ordered a love it size and asked for whipped cream. This woman is so stingy with the ingredients that it is laughable. She put a quarter size amount of whipped cream on the top, so I asked if she would add more. I didn't think she heard me at first, as she didn't respond, but as soon as she was done with my husband's order, she put an additional dime size amount on top. It was absolutely ridiculous for $6.00. Our total was $2.00 more expensive for the same items than at the Gateway location. I will never patronize this location again because of this greedy owner. No thank you, I will drive the extra distance to actually get what I paid for. Shame on this owner! read more

This cold stone has the best ice cream ever! They have a very friendly staff and an awesome new management crew! They always make sure the customers are always satisfied with their visit! They have cupcakes, cookies and ice cream cakes that are very delicious as well :) awesome service!! read more

Expensive and underwhelming. Yesterday I stopped by and paid $4.99 for a paltry-sized Love It (medium). I took one bite and promptly threw it away. I worked at Coldstone in my high-school days, and am really appalled at how their product has declined while their prices have sky-rocketed. read more

If you want the cream in your ice cream, this is the place to be. Their ice cream is ultra creamy and delicious. While their ice cream is super cold and perfect, the staff are warm and friendly. The place is very clean. Definitely will return here! read more

It's true that Coldstone is pretty expensive, but I haven't yet been disappointed by the ingredients. This location has always been friendly, efficient, and clean. The most off-putting thing is the inordinate amount of taped-up homemade signs. It gives me the feeling the owner or manager is rarely there, only observes the negative, then posts up these tacky signs instead of actually being there. While waiting for my order to be made, I saw signs about Clear Channel Vouchers, a Tuesday only special, a sternly worded sign on the freezer warning that leaving the door open too long damages the cakes, 2 signs behind the counter about plastic squeeze bottles being subject to melting, several small signs about ordering, and worst of all, 2 signs on the counter that say "Caught You Looking!" followed by a request that coupons be presented before ordering. I'm guessing that's the note-writer's attempt at levity, but ugh! Really? It's amazing that the staff seemed as cheerful as they were surrounded by all those signs. read more

Cold Stone Creamery - Tasty Hotstone dish - Churro Caramel Crave - Ice Cream & Frozen Yogurt Near Me - Columbus, Ohio

Aside from being one of the most expensive places in the nation to get ice cream, the cost justifies the product and service. Service is fast, store is spotless, ice cream is great, so much that we stopped even though it was 25 degrees and snowed four inches that afternoon. read more

This store is under new ownership as of about a month ago. The new owners are doing a great job! Friendly! Fast! Delicious! Great place for families! Highly recommend it! read more

Ice cream made the way you want is usually a winner. Complicated menu and extensive choices often leave me overwhelmed and confused. Definitely overpriced. read more

went to pick up ice cream sandwich's for my office at 12:15 pm and the store was closed. The sign said back at 12:30pm so I waited, by 12:40 no one had showed up. Several other cars had pulled in as well and left. Don't close your doors during the lunch hour when people with desk jobs are out getting errands done and need an ice cream pick me up! read more

Overpriced and soupy ice cream. Cold counter is not cleared between ice cream so random flavors mix.

I loved the creamy icecream with the mix-ins. This is my favorite location of Cold Stone. The service is very good. I highly recommend this Cold Stone and I will be back. read more

This store is now under new ownership and they have a new policy that everyone needs to be aware of. The new policy is "The Customer is NEVER right." Everyone who knows me knows that we used to frequent this place all seasons of the year and we likely spent between $350 and $500 per year at this specific location under the previous owner. The new owner took possession of the store in late 2018 and this is his way to promote his business; assume that every customer is a liar. This is my way of letting this new owner and Cold Stone Creamery corporate know that I do not want my money back, I do not want my purchase replaced; I will never shop at this or any other Cold Stone Creamery location and I will let anyone and everyone I know or meet know the poor customer service that was offered at this location. On Friday April 12, 2019 I ordered a large take home container with two ice creams mixed and asked for almonds as the mix-in. At the time the young man was preparing my order something did not look correct so I asked if he was sure that was actually almonds. He assured me that they were and I did not think any more about it. Later that night at home I scooped some of the ice cream for my wife and after her first bite she complained that this did not have almonds in it and maybe it was pecans because it was definitely bitter. I told her not to eat anymore and that I would take it back to the store for replacement. On Monday April 15, 2019 I called the telephone number on my receipt and asked for the manager. The person on the telephone said that he was and asked how he could help me. I explained the situation and he told me that I could just bring in the receipt and he would make things right. About 20 minutes later I arrived at the store with receipt and asked to speak to the manager. An older man was called from the back and immediately took a defensive attitude. He informed me that his son was the one who took care of me on Friday and he remembered me after the telephone call. He said that his son told him that he made my order correctly and that he believed his son and not me. I was obviously taken aback by this and asked if now he wanted me to go home and retrieve the ice cream which would mean multiple trips back and forth and he indicated that I would have to if I wanted any satisfaction. I commented about him paying my gasoline for the multiple trips and then I retracted my request. Upon returning home I retrieved the container of ice cream and then delivered it back to the store placing it on the counter in front of the son and asked him to give it to his father. I will no longer be purchasing ice cream at Cold Stone Creamery. I will no longer be purchasing ice cream cakes at Cold Stone Creamery. This summer my family and I will start travelling past Cold Stone Creamery to purchase ice cream at Graeter's. This summer and fall my family will travel past Cold Stone Creamery to purchase cakes at The Suisse Shop. read more

Tried to order a birthday cake today. Man who took my order didn't speak English well at all. After 5 minutes on the phone with him, I still hadn't completed the order, but he was finished with me. Said he had all the info he needed. Wasn't concerned that I had only given him cake size and flavor. Called back. He wouldn't answer phone. Called back an hour later, and asked for the manager. He said she'd be in tomorrow. I asked to speak to someone else. He said there was no one else. I asked for his name and he hung up on me. After reading the other reviews here, apparently the manager doesn't care about customers anymore than he does. Used to spend lots of money at Cold Stone but NEVER AGAIN. Either the owner of this CS doesn't know how incompetent, unprofessional and rude his/her employees are or just doesn't care. I'm disgusted. If I could give no stars I would. read more

Okay ice cream with not okay service. There was only one person working on Memorial Day! Waiting in line for 15 minutes just to have her rush me. She threw my recipe down to have it signed! Once I picked a flavor I added cookie dough, my favorite! The cookie dough pieces looked like what I put on the pan to bake with it wasn't even crushed or mixed in. Only thing that was good was the salted vanilla! I will never go there again, I'll stick to Jeni's. read more

I got my usual, Mint ice cream with brownie mixed in. In the Dayton locations, they would ALWAYS give me a whole brownie as a mix-in. But at this store, the lady gave me about 1/3 of a brownie. I was disappointed. read more

I love the chocolate cake batter ice cream here. I am pretty sure that this is the only location with it. Would go back.

Premium delicious fresh ice cream with great array of mix-ins. Well worth the price. Ultra clean with friendly, professional staff. A great experience for me and my family. I will be back with my out of town guests. read more

While the ice cream was decent, the service was lacking. I took my son here because he wanted to use his gift card. He told the employee what he wanted, but he was never asked if he wanted his ice cream in a cone or not and put it in a cup. The employee assumed that I didn't want ice cream and never bothered to ask if there would be anything else with the order. So my son ate his half-mixed ice cream and we left. To be honest, we will probably never visit this location again. read more

I paid almost 6.00 for a like-it-sized birthday cake remix. They didn't even fill the cup to the top, and the ice cream was melted and puddled in the cup. Coldstone is usually good, and known for the large portion sizes, so I'm not sure what the deal was today. I'm so disappointed. read more

My family and I went to this location to redeem coupons for a free kiddie size. The manager Sophia was beyond rude, telling us she couldn't redeem the coupons or she would get in trouble. They were valid at the location, they had not expired, and we were within the coupon regulations. It seemed like she simply didn't want to lose the money. After raising her voice and arguing with us, she honored the coupons. Although she acted as if she was doing us a favor. She ruined what should have been a nice family trip for ice cream. read more

Our service was mediocre. Both guys working the counter were difficult to understand. However, the real problem was that our SUV was broken into while we were eating! It was parked just outside the door. The parking lot is VERY dark. The neon lights for the Creamery were off. Someone smashed my window, stole my son's ipad and my purse hidden under a coat (our fault for leaving it in the car). When we returned to the restaurant with our scared and crying children, the employees' only response was "we don't have security cameras." No offer to use a phone or anything. This is inside Columbus city limits, and frankly, the police have bigger problems to address. It's outside of the security of the Polaris Mall across the street. I sent an email to the Cold Stone corporate office yesterday, and have yet to be addressed. Be careful, the broken glass from my window is still probably littered across the parking lot. read more

Liked the cake but customer service provided at front desk was really bad.

High prices for cold stones, no napkins other then ones they tore in half(not sanitary) we had 2 groups of 2 people. they would not honor one groups coupon. there policy's make you feel unwelcome. we try to avoid this cold stones due to all there problems and attitude. go to the new Graders ice cream up the street read more

While the ice cream isn't bad, they must constantly have new people because they did mine wrong. I asked for brownie, they gave me chocolate cake. We asked for sweet cream, we got vanilla. Incompetant and overly expensive. I think it must be this location because this isn't the first time they've screwed up. read more