Hey my name is Jeff and I'm a former employee of the store so I'll leave you the best and most accurate review of the pros/cons do's/ and donts!
PROS -
1)Generally if it's not extreme rush hour I.E. 3-6pm staff is actually extremely fast at pumping out drinks although there are many instances like in training employees or delayed shipping resulting in shortages which is out of their control that sometimes delay
2)Actually most of the staff their has extensive tea or drink knowledge and sometimes are up for a chat but remember it's a minimum wage job, at the end of the day they just gotta give your drink and if they only give a smile and thank you, can't be upset at them because they try their best to talk so A+ for effort
3)Out of the 14+ CoCos in New York were consistently rated as the best drink makers so feel free to challenge their authenticity cause I know I made amazing drinks and I learned from them!
4) Only diverse CoCo out there!!! First non-Chinese staffs in the company and pride themselves for being adept to serving all customers and languages!!! Super cool memories.
CONS -
1) if it's nearing 9:30pm don't be upset if there's no more bubbles or other items, yes they understand the policies state they should have until closing but please keep in mind it takes an hour to prep and make most of the items so if it's busy and they run short just try again in the morning, can't go wrong there!
DO'S -
1)Please do tell the staff if their drinks are really good it makes them feel happy and helps the atmosphere, also if you don't like the drink be constructive and tell her why, if it's too sweet they will most always refund your drink( so long as it doesn't contain yakult(yogurt) which is really expensive and can't always be refunded)
2) don't be afraid to ask for changes in drinks like sugar content or less or more ice/milk yes it's in small text but it's allowed!
DONTS -
1) DO NOT ask for combined drinks, super religious following on menu, don't mess around with it
2) Card has a $5 minimum there's a sign on top of the cashier stating it/ no bills above $20 allowed so don't be surprised if you're denied.
3) Managers are equal to employees, don't ask for one unless you know it's a manager problem like money charges or complaints beyond drinks.
4)No pick up orders (as of September 2017) can change in future.
5) personal experience - do not order multiple chocolate/caramel/vanilla drinks because they take time to make, yes the staff gets pissed off if it's rush hour and someone orders 3 chocolates lol cause then we look bad for taking long.
6) Taro is taro tea not black/green
7) please please please stop asking for no ice because it's more drink... we fill it with water so it dilutes it anyways. Plus the sealing machine overflows if there's too much drink and we have more clean up to do! Be nice to them too.
8) NO THERE IS NO COCONUT DRINKS !!!! CoCo is a Taiwanese bubble tea branch, CoCo is coconut in SPANISH it's not rocket science why there isn't any.
9) all drinks are made with lactaid products if they do have milk so we can be friendly to all
10) you don't need to have bubbles if it's a bubble tea store, it's just their specialty feel free to order whatever ya want
Just enjoy and have fun!!!
Staff to my knowledge
Cindy- young girl, very thoughtful and fast, very smart so can help with most issues
Daisy- young girl with cool hair, Extremely nice and always willing to accommodate and puts your emotions first as a customer
Emilio(unless he's hiding from you) - super down to earth dude very young and extremely artsy so feel free to ask him about personal life, he hides a lot of cool abilities that needs more exposure and does his job to a level of perfection
Liven- nice lady whom is eager to help you out, Native Chinese and quick learner, on the newer side but no different from the rest!
Leo - most experienced worker, can be short tempered but probably the most understanding, will always correct any mistakes or unfair problems. Born in China and came over and picked up English in literally a month, he most DEFINITELY will accommodate to fix any and all of your issues even if they're your personal life haha.
I had a great time working there and left to progress in life. They're a great lot of people and I hope this review clears any and all issues, if you remember me and see me and have any questions I'll give you the most honest answer possible. Enjoy my no strings attached detailed review! read more